Working at Alliance Data | Glassdoor

Alliance Data Overview

Plano, TX
10000+ employees
Company - Public (ADS)
Business Services
$5 to $10 billion (USD) per year
You might not know our name, but you’ve seen what we do. Alliance Data is the engine behind loyalty and marketing campaigns for more than 1,000 consumer-facing companies worldwide across all industries: retail, travel, pharmaceutical, financial services, auto, and ... Read more

Company Updates

  • The Mothership World Tour landed in Dallas last Friday! Alliance Data CEO Ed Heffernan and Epsilon/Conversant CEO Bryan Kennedy caught up with area associates about our business.

    Video by Alliance Data

    Our associates from Alliance Data's corporate office and Epsilon heard business updates from CEO Ed Heffernan and Bryan Kennedy, CEO of Epsilon/Conversant and had some fun with special guest Rowdy, the Dallas Cowboys mascot. #happyatAllianceData

  • Everything's bigger in Texas, including the workplaces! We're proud to be included on the Best Workplaces in Texas list. #happyatalliancedata

    Best Workplaces in Texas 2017

    Published in partnership with Fortune, the Best Workplaces in Texas rankings are based on feedback from more than 100,000 employees at Great Place to Work-Certified™ organizations with locations in Texas.

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Alliance Data – Why Work For Us?

 ​​​​Experience Something Bigger

Alliance Data is an organization built on strong ideas from smart, experienced people. We foster collaboration and celebrate success. We value our associates and empower them to be their absolute best. Reaching goals. Raising the bar. Making things happen. And having fun along the way. At Alliance Data, this is what drives us. We are a family of companies with a long history of delivering results. It’s who we are. It’s what we do. It’s part of our DNA.​​​

​​​​​​We’re a leading provider of marketing, loyalty, and credit solutions that uses the power of data to achieve results for our clients. Together, our three lines of business manage more than 100 MILLION consumer relationships for some of the world’s leading brands.

​​​​​Alliance Data partners with its clients to develop unique insight into consumer behavior. We use that insight to create and manage customized solutions that change consumer behavior and enable our clients to build stronger, mutually beneficial relationships with their customers.

​​​Turning consumer insights into loyalty and marketing solutions for some of North America's most recognizable companies is what our three businesses, detailed below, do best. We capture and analyze data to gain actionable insight into how and why consumers buy.

Alliance Data Retail Services is the second-largest U.S. provider of marketing-driven private label and co-brand credit programs designed to increase consumer spend and loyalty. Across multiple touch points, such as traditional, digital, mobile and other emerging technologies, Alliance Data Retail helps its clients, such as HSN, J.Crew, The Buckle, Pier 1, and others, create and increase customer loyalty through solutions that engage its nearly 25 million cardholders each day.

Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services, manages solutions such as permission-based email marketing, database management, advanced analytics, and strategic consulting and creative services to more than 2,000 global clients. Epsilon is the world’s largest permission-based email provider, annually deploying over 40 billion emails to effectively reach 100% of all U.S. households.

LoyaltyOne® operates Canada’s AIR MILES® Reward Program, the largest coalition loyalty program in Canada, with over 200 Sponsors and approx. two-thirds of all Canadian households actively participating in the program. AIR MILES was named one of Canada’s Most Influential Brands in 2012 by the Ipsos Influence Index, along with well-known brands such as Microsoft, Apple, and Google. LoyaltyOne is also expanding its reach internationally, with partial ownership stakes in coalition loyalty programs based in Brazil and India.​​

​​​​​The Benefits of Being the Best​​

​​We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. ​​

From tuition reimbursement to SCHOLARSHIP PROGRAMS to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.​​​


​​Aaron Dix, Epsilon

“I took advantage of the TUITION REIMBURSEMENT program to get my master’s two years ago. Since then, I’ve been promoted to my dream job, and I couldn’t be happier.”




​​​Nicole Meade, Retail

“When you work here, you really get a sense that the company GENUINELY CARES about you and your family. The Backup Care program is terrific. It gives me such peace of mind knowing that my children are well taken care of while I am at work. This really is one of the best benefits that Alliance Data offers.”



​​Cathryn Kim, Corporate

“As associates, we are offered so many great incentives, not just for health care, but for MAKING OUR LIVES BETTER, whether it’s getting a college education or adopting a child.”​​

Opportunity Abounds​​​

​We believe that successful careers — and engaged associates — can thrive only in a supportive, performance-driven work environment.

So we make it a priority to hire people who are motivated to expand their work skills, take on new responsibilities, and challenge themselves to reach the next level of performance. And we give them everything they need to succeed.

We’re a growth company, which is why we offer a wealth of training and career development opportunities. And it’s why our associates are the best at what they do. It’s just part of who we are.

​​​​​​​Here you can:​​

REACH HIGHER. Set and track your career goals annually.

GO FARTHER. Get mentoring, networking, and cross-training opportunities.

LEARN FASTER. Choose from thousands of online and in-person training courses.

BE A LEADER. Participate in leadership development programs.​​

​​We know how to make things happen. We get excited about challenges. We work together to solve problems, push boundaries and do really cool things for our clients. And, we have a lot of fun along the way. It's who we are. It’s what we do. It’s in our DNA.

​​Real stories from real associates.​​

Discover what it means to be an associate by learning more about our everyday heroes.​​​


​​​​​​​Siby Samuel, Corporate
​Audit Manager

Being a good corporate citizen is important to Siby. She appreciates the fact that Alliance Data and its businesses are really involved in the cities that they reside in. Associates can see the differences they are making in their communities.

“This company is very employee-centric. They pride themselves on being a great employer and valuing associates. This is a place that people want to work and want to stay. I have two sisters and we have all worked for this company. This is where I want to retire. ”​​


​​​Brian Cha, Epsilon
Account Director

​One thing that Brian loves about working at Epsilon is the breadth of services that the company is able to provide to clients. They provide services across all areas of the marketing spectrum, and that is matched by very few.

“I feel I really make a difference by progressing from the ‘what’ to the ‘how.’ During client status calls, many great ideas are generated, and that is the ‘what.’ I am usually able to determine ‘how’ we will get it done by understanding the business requirements and the tools that are at my disposal to devise a solution.”​​

​​Edwon Edwards, Retail Services
Sales & Service Supervisor

​Edwon makes himself available and keeps his eyes open to new learning opportunities all the time. He trys to learn as much as he can outside the scope of his “job description.” He believes the more knowledgeable he is about his job and how it affects the company, the more of an asset he is.

“As a sales and service supervisor, I become the face of the company for each customer I encounter. I strive to personalize each call, and do my best to resolve that customer’s issue during just that one call. I help my team to do the same. We have a great group of people working here, and they all have the same goal – helping people! We push and motivate each other to do our best for the customer.”​​

Alliance Data Reviews

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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
200 Ratings
  • "IT Business Office Specialist"

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    Current Employee - IT Business Office Specialist in Plano, TX
    Current Employee - IT Business Office Specialist in Plano, TX
    Positive Outlook
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    I have been working at Alliance Data full-time (Less than a year)


    Excellent, profitable company, excellent work environment.


    I have no cons to include

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Alliance Data Interviews

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    Management Interview Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview


    I applied online. I interviewed at Alliance Data.


    Phone screening interview, tour of facility, multi panel in person interview.

    Overall, the company seems to have a good work / life balance. They support employees thru training & developmental opportunities. Sadly, the recruiting process itself is a game. You are lead to believe you're a top candidate only to be dragged along with no updates.

    My advice to HR ~ please do not play games & mislead candidates. If they are not an option, just tell them. Don't say we'll get back to you & give them a sense of false hope. That's not an honest practice & is unfair to the candidate.

    Interview Questions

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Alliance Data Awards & Accolades

  • Canada's Top Employers for Young People, The Globe and Mail, 2017
  • Best Workplaces in Texas, Great Places to Work Institute, 2017
  • Aon Best Employers in Canada 2017, Aon, 2017
  • 50 Best Workplaces for Diversity, Fortune, 2016
  • Best Places to Work, Albuquerque Business Journal, 2016
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