Working at Allianz Worldwide Partners | Glassdoor

Allianz Worldwide Partners Overview

Richmond, VA
501 to 1000 employees
Allianz
2014
Subsidiary or Business Segment
Insurance
$500 million to $1 billion (USD) per year
Allianz Worldwide Partners USA is a specialty insurance company. As a matter of fact, we’re among the top travel insurance companies in the US and beyond. And yet, we’re not your typical insurance company. We protect our customers’ experiences ... Read more

Mission: We dare and care. Any time. Any where.

Company Updates

  • http://glassdoor.com/slink.htm?key=vI3yc

    Allianz increases minimum pay for entry-level call center employees

    Henrico County-based Allianz Worldwide Partners said Thursday that it has increased the minimum pay rate for its entry-level call center employees to $15 per hour, effective immediately.

  • Read about the importance of the customer experience from the viewpoint of our CEO: http://glassdoor.com/slink.htm?key=vQee5

    Customer experience as a competitive tool: Travel Weekly

    Former Mercedes-Benz USA president Stephen Cannon put it this way: "Customer experience is the new marketing," he told Gartner for a report the consulting group was planning. That report ultimately concluded that by 2016, 89% of companies would compete mostly on the basis of customer experience.

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Allianz Worldwide Partners – Why Work For Us?


Do good. Feel good. (Sound good?) Our associates are compassionate, driven to help and to make a difference. This impacts everything we do, at our desks as well as in our community. We don't just know our corporate values –caring, connected, responsible, excelent. We live them. As a company, Allianz Worldwide Partners embraces the spirit of generosity and authenticity by championing associate ideas, encouraging community volunteerism and charitable giving. It all comes back to the drive to do good. 
 
How would we describe our corporate culture? High Energy. Fun. Compassionate. Involved. Diverse. Innovative. Our award-winning, contemporary headquarters was designed with input from associates. The energetic, modern colors and patterns reflect our culture. We frequently host contests, parties and picnics to applaud our successes, engage our families or celebrate our diversity. We consistently earn high marks in employee satisfaction and engagement. We believe in internal promotions, and offer training, mentoring and tuition reimbursement so associates can aspire to their next project or position. All this, and you get to wear jeans. 

Being part of our family has its advantages. We recognize that our associates are our greatest asset. By committing their valuable time, skills and talents to the company, they help drive our success. In appreciation of that commitment, the company offers a comprehensive package of competitive pay, benefits and rewards, that we call “Total Rewards.” These are the large and small, financial and non-financial advantages of being part of our family, which include: 

  • Health, dental, vision and life insurance
  • 401(k) retirement savings
  • Company-paid disability coverage
  • Paid time off (PTO and holidays)
  • Health savings and flexible spending accounts
  • Tuition reimbursement, as well as career development programs and career counseling
  • Onsite fitness center and classes
  • Parental bonding benefits 
  • And much, much more

Management. Learn about our outstanding senior leadership team.

Allianz Worldwide Partners USA (AGA Service Company) is a leading consumer specialty insurance and assistance company.  We provide insurance to over 25 million customers annually and are best known for our Allianz Travel Insurance plans. In addition to travel insurance, we offer Allianz Global Assistance branded tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.  

To learn more about Allianz Worldwide Partners USA, please visit AllianzWorldwidePartners.com or Like our Careers Facebook page at https://www.facebook.com/AllianzWorldwidePartnersUSACareers

Allianz Worldwide Partners Reviews

3.7
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Approve of CEO
Allianz Worldwide Partners President & CEO Mike Nelson
Mike Nelson
74 Ratings
  • Featured Review

    Helpful (1)

    "Entrepreneurial Spirit; Fabulous Culture; Growth Mindset; Learning Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Allianz Worldwide Partners full-time (More than 3 years)

    Pros

    It's truly an honor to work for Allianz USA. Leadership cares about employees’ well-being and career growth. I've known several people who have advantage of the positive environment and leadership coaching to significantly improve their position and responsibility. It's gratifying to see the transformation in people in terms of increased confidence and ability to impact the organization in favorable ways.

    The company is continuing to grow, yet manage risk (it’s an insurance company), all while providing a stable and terrific place to work for associates. In turn, the associates take great care of customers. The customer testimonials are gratifying, making it all worthwhile. In fact, taking care of just one customer and getting them help when they need it most – while traveling away from home – helps everyone to better understand our company’s purpose. The company has a robust “voice of the customer” program, which provides customer feedback that management acts upon in terms of continual improvement.

    Lastly, the entrepreneurial attitude is delightful. While it's still a corporate environment that has its challenges, it moves faster than many companies in terms of implementing product and other innovations, TravelSmart app enhancements, other customer centricity efforts, associate engagement initiatives, local community involvement, and more. It runs much more like a small, entrepreneurial firm which makes it easier to feel like you're making a difference and a contribution. We receive industry recognition and awards on a regular basis which makes us all very proud.

    It's very possible this is the best company I've ever worked for or with. And I've worked for some terrific organizations.

    Cons

    Every company, especially one with a global parent (AWP is headquartered in Paris and Allianz Group in Munich), has management challenges of some kind. That's to be expected as no company is perfect. The leadership does what they can whenever they can to get support from Headquarters and to promote all our efforts both within and outside the organization. Some of the technology needs to be updated (both software and hardware) - likely one of the most common barriers to productivity and cause of organizational drag. It's improving but not anywhere near as fast as the employees want.

    Advice to Management

    In some companies, it's common for management to not fully recognize, appreciate and utilize the best performing talent. There is room for improvement here to fully leverage the people who have significant and untapped potential. Also, let's take more care in protecting our competitive advantages and value. A few of the hot buttons in the business community these days are empathy, humility, creativity, problem solving, productivity, efficiency and systems/design thinking - all good things for AWP to focus on even more than we have been.

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Allianz Worldwide Partners Photos

Allianz Worldwide Partners photo of: Cafe Seating
Allianz Worldwide Partners photo of: Lobby
Allianz Worldwide Partners photo of: Atrium
Allianz Worldwide Partners photo of: The outside of our Paris Global Office
Allianz Worldwide Partners photo of: An open plan breakout space
Allianz Worldwide Partners photo of: Our open space office environment
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Allianz Worldwide Partners Interviews

Experience

Experience
73%
8%
17%

Getting an Interview

Getting an Interview
73%
17%
4%
4

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Intern Interview

    Anonymous Employee in Richmond, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Allianz Worldwide Partners (Richmond, VA) in February 2017.

    Interview

    It was straight forward. Once I submitted my application, someone from HR reached out about setting up a phone interview. As we wrapped up the phone interview, I was invited to come to the facility in Richmond, VA to interview in person.

    Interview Questions

    • The most unexpected question I was asked was about what role I thought interns played in the company.   Answer Question
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Allianz Worldwide Partners Awards & Accolades

  • Best Travel Insurance Provider Overall, Travvy Awards, 2017
  • Best Insurance Provider, Travel Weekly Reader Choice Awards, 2017
  • Best Travel Insurance Company, Travel Age West WAVE Awards, 2017
  • Capital Award of Excellence, Virginia Public Relations Award, 2017
  • Customer Service Department of the Year - Insurance, American Business Awards (the Stevies), 2017
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