http://glassdoor.com/slink.htm?key=vI3yc—30+ days ago
Mission: We dare and care. Any time. Any where.
Read about the importance of the customer experience from the viewpoint of our CEO: http://glassdoor.com/slink.htm?key=vQee5
Being part of our family has its advantages. We recognize that our associates are our greatest asset. By committing their valuable time, skills and talents to the company, they help drive our success. In appreciation of that commitment, the company offers a comprehensive package of competitive pay, benefits and rewards, that we call “Total Rewards.” These are the large and small, financial and non-financial advantages of being part of our family, which include:
Management. Learn about our outstanding senior leadership team.
Allianz Worldwide Partners USA (AGA Service Company) is a leading consumer specialty insurance and assistance company. We provide insurance to over 25 million customers annually and are best known for our Allianz Travel Insurance plans. In addition to travel insurance, we offer Allianz Global Assistance branded tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.
To learn more about Allianz Worldwide Partners USA, please visit AllianzWorldwidePartners.com or Like our Careers Facebook page at https://www.facebook.com/AllianzWorldwidePartnersUSACareers
I have been working at Allianz Worldwide Partners full-time (More than 3 years)
It's truly an honor to work for Allianz USA. Leadership cares about employees’ well-being and career growth. I've known several people who have advantage of the positive environment and leadership coaching to significantly improve their position and responsibility. It's gratifying to see the transformation in people in terms of increased confidence and ability to impact the organization in favorable ways.
The company is continuing to grow, yet manage risk (it’s an insurance company), all while providing a stable and terrific place to work for associates. In turn, the associates take great care of customers. The customer testimonials are gratifying, making it all worthwhile. In fact, taking care of just one customer and getting them help when they need it most – while traveling away from home – helps everyone to better understand our company’s purpose. The company has a robust “voice of the customer” program, which provides customer feedback that management acts upon in terms of continual improvement.
Lastly, the entrepreneurial attitude is delightful. While it's still a corporate environment that has its challenges, it moves faster than many companies in terms of implementing product and other innovations, TravelSmart app enhancements, other customer centricity efforts, associate engagement initiatives, local community involvement, and more. It runs much more like a small, entrepreneurial firm which makes it easier to feel like you're making a difference and a contribution. We receive industry recognition and awards on a regular basis which makes us all very proud.
It's very possible this is the best company I've ever worked for or with. And I've worked for some terrific organizations.
Every company, especially one with a global parent (AWP is headquartered in Paris and Allianz Group in Munich), has management challenges of some kind. That's to be expected as no company is perfect. The leadership does what they can whenever they can to get support from Headquarters and to promote all our efforts both within and outside the organization. Some of the technology needs to be updated (both software and hardware) - likely one of the most common barriers to productivity and cause of organizational drag. It's improving but not anywhere near as fast as the employees want.
Advice to Management
In some companies, it's common for management to not fully recognize, appreciate and utilize the best performing talent. There is room for improvement here to fully leverage the people who have significant and untapped potential. Also, let's take more care in protecting our competitive advantages and value. A few of the hot buttons in the business community these days are empathy, humility, creativity, problem solving, productivity, efficiency and systems/design thinking - all good things for AWP to focus on even more than we have been.
I applied online. I interviewed at Allianz Worldwide Partners (Richmond, VA) in February 2017.
It was straight forward. Once I submitted my application, someone from HR reached out about setting up a phone interview. As we wrapped up the phone interview, I was invited to come to the facility in Richmond, VA to interview in person.