Working at Alorica | Glassdoor

Alorica Overview

www.alorica.com
Irvine, CA
10000+ employees
1999
Company - Private
Business Services
$1 to $2 billion (USD) per year
TeleTech, SYKES, Convergys
Alorica was formed in 1999, so you could call us the ultimate millennial. Headquartered in sunny Irvine, California, Alorica employs over 100,000 energetic and dedicated team members in 150 locations across the globe, all driven by one goal: to create insanely great customer ... Read more

Mission: At Alorica, our mission is simple: to deliver insanely great customer experiences.

Alorica Reviews

2.4
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Alorica CEO Andy Lee
Andy Lee
687 Ratings
  • Helpful (4)

    "Honestly"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arizona in Tucson, AZ
    Current Employee - Arizona in Tucson, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Alorica full-time (Less than a year)

    Pros

    Great co-workers. SOMETIMES a flexible schedule to chose from. Great trainers. Incenitives. Free stuff for hard work.

    Cons

    Lowest paying call center in Tucson. Hardcore favoritism. Projects always closing down. I'm in training for my 3rd project in 7 months.

    Advice to Management

    I'm not sure how the contracts between Alorica and the clients are but there's got to be a change in pay. Alorica can afford little carnivals and talent shows but can't up our pay? Agents deal with cranky, very rude people on a daily basis. It's mentally and emotionally exhausting. If they ever read this, I hope they think about it.

See All 1,868 Reviews

Alorica Interviews

Interview Experience

Interview Experience
48%
24%
27%

Getting an Interview

Getting an Interview
59%
25%
7%
3
3
0
0

Interview Difficulty

2.0
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Alorica (Dallas, TX) in April 2017.

    Interview

    The application was easily filled out, I took a brief assessment over the computer using a headset to establish that I speak clear English, and then answered 10 frequently asked questions as a 2nd part of that assessment. I really liked that I could see the questions before answering them, so that I could articulate my answers to the best of my abilities.

    Interview Questions

    • Why would you be a good fit for this position? What would you contribute to ensure that the companies goal of maintaining world class customer service would be upheld? How would you handle a phone call with an angry customer? What are your 3 best attributes that qualify you for the position.   1 Answer
See All 457 Interviews

Company Updates

  • Alorica recently awarded a seed grant to Fisher House Foundation in Houston, Texas to help give back to veterans and their families.

  • Combine passionate, curious people with powerful solutions and the possibilities are limitless. Check out our new brand video. Let's Do This! http://glassdoor.com/slink.htm?key=vII10

    Alorica - Let's Do This

    Combine passionate, curious people with powerful solutions and the possibilities are limitless.

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Alorica Awards & Accolades

  • Magic Quadrant Leader, Gartner, 2016
  • Global Outsourcing 100® List, International Association of Outsourcing Professionals (IAOP), 2016
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