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Alorica Overview

Irvine, CA
10000+ employees
1999
Company - Private
Staffing & Outsourcing
$2 to $5 billion (USD) per year

Working at Alorica

We make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer ... Read more

Mission: At Alorica, our mission is simple: to create insanely great customer experiences.

Company Updates

  • A familiar face has officially become Alorica’s first-ever Chief Employee Experience Officer! Read all about Tania King’s new role! http://glassdoor.com/slink.htm?key=vQ7QG

    Putting People First: Alorica Names its First-Ever Chief Employee Experience Officer | Alorica

    Do you know where great customer service starts? You guessed it- with insanely great people! It has become clear that as a fast-paced company, we must nurture our talent, and that requires a special kind of leadership-someone who can build an employee experience much like how we build our customer experience.

  • Alorica was named one of the best 50 large companies for women by Comparably! http://glassdoor.com/slink.htm?key=vQD7g

    GoDaddy, Costco, Adobe among Comparably's best companies for women

    CLOSE Software company Adobe, warehouse chain Costco, drink and snack maker PepsiCo, wireless company T-Mobile and domain name registrar and web hosting company GoDaddy are among the top 50 companies for women, according to a new survey from compensation, culture and career monitoring website Comparably.

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Alorica Video

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Alorica – Why Work For Us?


Welcome to Something Different.  Welcome to ALORICA.

We only do one thing. We make lives better.

We’re in the business of helping people answer questions, solve problems and make informed choices. We're constantly rethinking customer engagement and ways to enhance the customer experience.

And—not for nothing—we have a pretty good time doing it.

Ready to say no to the status quo?

Us too. Find out more at www.alorica.com.

An insanely great brand? Believe it.

We believe that a brand is a promise—and a great brand is a promise kept. At Alorica, our brand is at the heart of everything we do—from the people we hire, to the clients we serve, to the customers we support.

Our Vision

Making lives better…one interaction at a time.

Our Mission

Create insanely great customer experiences.

Our Promise

Passion. Our eagerness to help others and solve problems.

Performance. Our commitment to deliver results.

Possibilities. Our desire to challenge the status quo, inspire creative thinking and generate innovative solutions.


More than a paycheck. More than a job. More than you expect.

A competitive salary and benefits? That’s just the beginning.  Learn about the full range of Alorica employee benefits here. And meanwhile, check out a few awesome reasons to consider Alorica, and discover how to grow as an individual while you grow your career.

  • Growth Opportunity—Over 70% of our management comes from the front lines
  • Bonuses—We reward you for great work AND for helping add greatness to the team
  • Tuition Reimbursement—Keep your options open and your future bright

Powered by Personality.

Hundreds of thousands of employees strong—and growing. Alorica is a company powered by personality. Where individuality is embraced and rewarded, and where no two days, no two interactions and no two challenges are ever the same.

Driven by Diversity.

Our world is insanely great. It’s rapidly changing, diverse and complex—and full of awesome people.

Those awesome people make Alorica the company it is today. We encourage and embrace—heck, we reward individuality. And we take great care to treat each applicant and team member fairly, without regard to their race, color, religion, gender, sexual orientation, national origin, disability or veteran status. Not because it’s the law. Not to keep up corporate appearances.

But simply because it’s the right thing to do.

Working at Alorica is insanely great.  But don't just take our word for it.

Find out what some fellow Aloricans have to say about life at our company.

Alorica Reviews

2.5
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Alorica Chairman and CEO Andy Lee
Andy Lee
871 Ratings
  • Featured Review

    Helpful (3)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 5 years)

    Pros

    Company takes care of their employees

    Cons

    There are not any Cons

    Advice to Management

    Keep up the great work

See All 2,631 Reviews

Alorica Photos

Alorica photo of: Alorica corporate HQ
Alorica photo of: Alorica corporate HQ
Alorica photo of: Our people
Alorica photo of: Our people
Alorica photo of: Our people
Alorica photo of: Our people
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Alorica Interviews

Experience

Experience
50%
23%
27%

Getting an Interview

Getting an Interview
60%
26%
7%
4
3
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0

Difficulty

2.0
Average

Difficulty

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Average
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  1. Helpful (47)  

    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Fill out applications on site or online. Come to site for testing. Typing test. Customer service simulation. Then a 2 part interview if you pass the test given. Will let you know immediately if you are hired or not. Then HR will begin any paper work that needs to be completed by you. Fast and friendly is how I'd explain my experience.

    Interview Questions

    • Tell me a time you had to deal with an irate customer and what did you do?   1 Answer
See All 613 Interviews

Alorica Awards & Accolades

  • Magic Quadrant Leader, Gartner, 2016
  • Leader and Star Performer – Contact Center Outsourcing (COO) Service Provider Landscape with PEAK Matrix Assessment, Everest Group PEAK Matrix, 2017
  • Magic Quadrant Leader – Customer Management BPO, Gartner, 2017
  • Leader – Healthcare Contact Center Outsourcing with PEAK Matrix Assessment, Everest Group PEAK Matrix, 2017
  • Global Outsourcing 100 List, International Association of Outsourcing Professionals (IAOP), 2017
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