Working at Alorica | Glassdoor

Alorica Overview

Irvine, CA
10000+ employees
1999
Company - Private
Staffing & Outsourcing
$2 to $5 billion (USD) per year

Working at Alorica

WHAT DO WE DO?
It’s pretty simple, really. We only do one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the ... Read more

Mission: At Alorica, our mission is simple: to create insanely great customer experiences.

Company Updates

  • Have you heard? We’re furthering our partnership with Samsung Electronics by opening a new state-of-the-art connected customer care center together in Greenville, South Carolina, bringing 200 new jobs in the area this year and 400 by 2020. Read more here, and if you’re interested in joining our insanely great company, apply at http://glassdoor.com/slink.htm?key=vQGdh! http://glassdoor.com/slink.htm?key=vQGdO

    Samsung promises 400 new jobs at call center opening this summer in Greenville County

    The Korean electronics giant cites South Carolina's skilled workforce in its decision to expand its footprint here MAULDIN - Samsung will open a new call center in a vacated grocery store later this summer that will employ up to 400 people by 2020, according to a statement from the company.

  • Congratulations to Miro Batista—our President, Latin America & Caribbean—for being honored as this year’s Nearshore Executive of the Year at the 2018 Nexus Illuminate Awards! http://glassdoor.com/slink.htm?key=vQpmk #alorica #kudosacrosstheglobe

See AllSee All

Alorica Video

Provided by employer [?]

Loading...

Alorica – Why Work For Us?


WE ONLY DO ONE THING.

We create insanely great customer experiences.

We’re Alorica—100,000 strong and dedicated to making lives better…one interaction at a time. It’s our privilege to partner with the world’s largest and most respected brands—helping them to better serve their customers, and embracing every day and every challenge with passion, performance and possibilities.

 

PASSION

Our eagerness to help others and solve problems.

From helping a customer reset a password, to ramping support at a moment’s notice, the size of the problem is never a problem.

PERFORMANCE

Our commitment to deliver results.

Quality. Consistency. Agility. What matters most to you is what matters most to us—and we’re not satisfied if you’re merely satisfied.

POSSIBILITIES

Our desire to always challenge the status quo.

From assimilating your culture to deploying tailor-made solutions, we start with how it is—and we work towards how it should be.


Find out more at www.alorica.com.

At 100,000 employees strong, Alorica is a people-first company powered by personality. Where individuality is embraced and leveraged to create meaningful connections with people all around the world. Where no two days, no two interactions and no two challenges are ever the same. During our rapid growth over the last few years, we’ve made it a priority to have a culture rooted in the same way we create those meaningful connections, by keeping things engaging, fun, family-friendly and collaborative. Here are some examples of how we do it:

 

A Special Kind of Leadership – We are always striving to do more and better, including the creation of a new executive position dedicated to implementing initiatives focused on the employee experience. Tania King recently stepped into the role of Chief Employee Experience and Legal Officer, where she leads the charge to transform every phase of the employee lifecycle from recruitment to retirement and everything in between. Putting Alorica team members at the center of the workplace, King and her group will work to provide employees with the right environment and tools to improve their engagement and productivity at work.

  

Culture Champion/Culture Committee – To ensure employee engagement activities are launched and executed company-wide, each of our 140+ sites has its own Culture Champion and Culture Committee. The Culture Committee is comprised of handful of employees at all levels, where they plan on-site events, help oversee celebrations and contests, and gain VIP access to company news to then spread to the local Alorica population. Led by a Culture Champion, these insanely great individuals act as a local brand ambassador with the goal to connect with and engage employees to help maintain a positive and thriving work environment for the entire team

 

Game Changer – Biannually, we celebrate those individuals who are demonstrating curiosity, transparency and accountability, in the pursuit of helping Alorica become the world’s leading platform for all customer interactions. We do this through a company-wide program – Game Changer – that recognizes those employees who continually deliver insanely great customer experience while bringing Alorica’s vision, mission and promise to life. The awards are given out at three levels—site, regional and organizational.

 

Women’s Initiative – Launched this year, our Women’s Initiative was developed as a forum to bring together the entire Alorica community – both women and men – to enhance the company’s culture of possibilities for its current and future leaders. Taking shape in a variety of ways, the Women’s Initiative will include a speaker series, mentorship program and networking events. The objective of the program is to offer a unique opportunity for participants to develop leadership skills, share experiences and connect with one another.

Our approach to corporate philanthropy is like none other. Through Making Lives Better with Alorica (MLBA), Alorica empowers its employees to give to those in need within their own communities. With approximately 100 MLBA chapters around the world, employees have the decision-making power to choose how to make lives better through grants, fundraisers and volunteering. When local areas are hit hard by natural disasters or other crises, MLBA assists impacted employees, families and communities. Alorica provides the administrative resources required to fuel this giving program as part of its corporate social responsibility initiative, allowing its employees to share the love with the people—and in the places—that matter most to them.

Alorica offers employees a challenging and exciting work environment and an excellent place to build a meaningful career.

We love to see careers advance here at Alorica. And there’s no one path to the top. It always starts with a curious mind, a strong work ethic and a need to challenge the status quo. Check out our video that highlights how Alorica’s Rockstars are Moving Up.

Now, we’d like to introduce you to some of Alorica’s insanely great leaders. They’re Managers, Directors and Vice Presidents … from around the globe. And you know what they all have in common? They joined the industry as Call Center Agents and decided to turn their jobs into careers. Check out their video to hear how they moved up through the company and how, at Alorica, the sky’s the limit.

Alorica Reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Alorica Chairman and CEO Andy Lee
Andy Lee
876 Ratings
  • Featured Review

    Helpful (15)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 5 years)

    Pros

    Company takes care of their employees

    Cons

    There are not any Cons

    Advice to Management

    Keep up the great work

See All 2,943 Reviews

Alorica Photos

Alorica photo of: Alorica corporate HQ
Alorica photo of: Alorica corporate HQ
Alorica photo of: Our people
Alorica photo of: Our people
Alorica photo of: Our people
Alorica photo of: Our people
See All PhotosSee All

Alorica Interviews

Experience

Experience
49%
23%
28%

Getting an Interview

Getting an Interview
62%
25%
7%
3
3
0
0

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Agent Interview

    Anonymous Employee
    Accepted Offer

    Interview

    If you can pass a drug screen, background check, and have a GED, they will give you a shot.

    Negotiation

    No negotiation. 9an hour in training 9.5 on the floor

See All 676 Interviews

Alorica Awards & Accolades

  • Magic Quadrant Leader, Gartner, 2016
  • Leader and Star Performer – Contact Center Outsourcing (COO) Service Provider Landscape with PEAK Matrix Assessment, Everest Group PEAK Matrix, 2017
  • Magic Quadrant Leader – Customer Management BPO, Gartner, 2017
  • Leader – Healthcare Contact Center Outsourcing with PEAK Matrix Assessment, Everest Group PEAK Matrix, 2017
  • Global Outsourcing 100 List, International Association of Outsourcing Professionals (IAOP), 2017
See More

Work at Alorica? Share Your Experiences

Alorica
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or