Alorica Overview

  • www.alorica.com
  • Irvine, CA
  • 10000+ Employees
  • 1999
  • Company - Private
  • Staffing & Outsourcing
  • $2 to $5 billion (USD)

WHAT DO WE DO? It’s pretty simple, really. We only do one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the processes, tools and technologies needed to deliver an ...
Mission: At Alorica, our mission is simple: to create insanely great customer experiences.

Company Updates

December 16, 2021
KEY NOT FOUND: company-updates.categories.company-news
We’re proud to have won Silver for Best Place to Work by Best in Biz Awards! The independent judging panel of journalists from top-tier publications were impressed with our award-winning learning and development programs, digital-first engagement tools and socially responsible initiatives to create the best employee experience.
Shared image - Alorica Wins Silver in 11th Annual Best in Biz Awards - Alorica
Alorica Wins Silver in 11th Annual Best in Biz Awards - Alorica
www.alorica.com
December 15, 2021
KEY NOT FOUND: company-updates.categories.company-news
The holidays are the biggest retail season of the year—and with high volume sales comes high volume support. With Alorica’s Agent Assist, your agents can always rise to the occasion, with proactive actions delivered in real-time. Make this holiday season—and your agents—the best ever. Read more at: https://bit.ly/3HBUbmw 
Shared image - Alorica Agent Assist | Fact Sheet - Alorica
Alorica Agent Assist | Fact Sheet - Alorica
www.alorica.com

Alorica Video

Alorica Reviews

3.1
48%
Recommend to a Friend
62%
Approve of CEO
Andy Lee
Andy Lee
979 Ratings
Featured Review
5.0
Current Employee

"Good"

Mar 30, 2021 - Patient Care Associate (PCA)

Pros

Benefits are great
Everyone is nice

Cons

Calls are stressful at times
See All 6,644 Reviews

Diversity & Inclusion at Alorica

3.5
(1583 Reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Alorica Reviews and are not edited or altered.

How is diversity at Alorica?

...Opportunity for many, flexibility to accommodate your needs and a culture that embraces diversity and cares for it's people....Read More

Read 22 more responses

Alorica Photos

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Alorica Interviews

Experience
Positive54%
Negative25%
Neutral21%
Getting an Interview
Applied online65%
In Person22%
Recruiter6%
Difficulty
2.0
Average
HardAverageEasy

  1. Customer Service Representative Interview

    Anonymous Employee in Jamaica
    Declined Offer
    Positive Experience
    Average Interview

    Interview

    Very Long Process, Around 4-5 Interviews then you have to do a test on a computer which is very exhausting. Interviews were short and get to the point, ensure you are prepared the night before.
    Interview

    Why do you want to work for this company?

    1 Answers

See All 1,037 interviews

Alorica Awards & Accolades

  • Leader in the Gartner 2021 Magic Quadrant for Customer Service BPOGartner Magic Quadrant, Gartner, Inc.2021
  • Global Outsourcing 100® ListInternational Association of Outsourcing Professionals (IAOP)2021
  • Industry Leader - PEAK Matrix for Customer Experience ManagementEverest Group2020
  • Leader - 2020 Social Media CX Services NEATNelsonHall2020
  • BPO Organization of the YearCCW Excellence Awards2019

Popular Careers with Alorica Job Seekers

JobsSalariesInterviews

Alorica FAQ

(67 Questions)

All answers shown come directly from Alorica Reviews and are not edited or altered.

See questions about:

What is paid time off like at Alorica?

...Alorica is horrible the pay is very low, no raises, no paid holidays you only get 4 PTO days for the entire year, the benefits suck all the supervisors are in their low 20's and they don't know how to supervise....

November 7, 2019

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