Working at Alorica | Glassdoor

Alorica Overview

Irvine, CA
10000+ employees
1999
Company - Private
Business Services
$2 to $5 billion (USD) per year

Working at Alorica

We make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer ... Read more

Mission: At Alorica, our mission is simple: to create insanely great customer experiences.

Company Updates

  • Alorica announces Cindy Fiorillo as new Chief Financial Officer: http://glassdoor.com/slink.htm?key=vQYru

    Cindy Fiorillo Appointed Chief Financial Officer | Alorica

    Alorica recently announced the appointment of Cindy Fiorillo as our new Chief Financial Officer, bringing 25+ years of corporate finance expertise at global technology leaders Broadcom and Sun Microsystems. Fiorillo will oversee global corporate finance for Alorica as a member of the company's executive leadership team and report directly to Andy Lee, CEO and Chairman.

  • Changing the game at Alorica - Austin, TX! Thank you for going above and beyond, Maria! #Alorica #GameChanger

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Alorica – Why Work For Us?


Are you ready to obliterate the status quo?

Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.

A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. We give it our all for our clients and customers, yet it’s being able to support our colleagues and communities that truly gives us purpose.

What We Do

We only have one job.

And that's to be there for our customers.  To help delight them, deepen brand recognition and position companies at the forefront of success.  We're constantly rethinking customer engagement and ways to enhance the customer experience, because at the end of the day, we really only have one job - and that's to make our clients' jobs easier.

Work locally. Serve globally.

With hundreds of sites and operations in 16 countries around the world, chances are you don’t have to go far to be part of the team—we even have work-at-home opportunities for you to explore.

To learn more visit us at www.alorica.com.

What We’re All About

Our Vision

  • Making lives better…one interaction at a time.

Our Mission

  • Create insanely great customer experiences.

Our Promise

  • Passion. Our eagerness to help others and solve problems.
  • Performance. Our commitment to deliver results.
  • Possibilities. Our desire to challenge the status quo, inspire creative thinking, and generate innovative solutions.



Benefits

Competitive salary? Check. Health and dental benefits? You know it. But that’s just the start. Learn about the full range of employee benefits Alorica offers here.

So Much More Than a Paycheck

Here are a few more reasons to consider Alorica.

  • Growth Opportunity – Over 70% of promotions come from within
  • Bonuses – We reward you for great work AND for helping add greatness to the team
  • Tuition Reimbursement – Keep your options open and your future bright
  • Community Partners – Be a part of giving back
    • Making Lives Better with Alorica – A non-profit 501(c)(3) organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them.
    • Military Friendly – We are devoted to recruiting and hiring veterans and military spouses of the U.S. Armed Forces.

Powered by personality

Hundreds of thousands of employees strong—and growing. All dedicated to helping people and solving problems, and all unique, distinctive and utterly, insanely great.

Alorica is a company powered by personality. Where individuality is embraced and leveraged to create meaningful connections with people all around the world. Where the status quo goes to be obliterated. And where no two days, no two interactions and no two challenges are ever the same.

It takes a lot to be insanely great.

But that’s what we strive to be, each and every day. It’s how we deliver on our vision of making lives better…one interaction at a time. And its why we do everything we can to support the team—from providing growth opportunities and tuition reimbursement to giving back to the community.

Because when the team is at its best, the company is at its best. And we wouldn’t have it any other way.

Working at Alorica is insanely great.  But don't just take our word for it.

Find out what some fellow Aloricans have to say about life at our company.

Our world is insanely great. It’s rapidly changing, diverse and complex—and full of awesome people.

Those awesome people make Alorica the company it is today. We encourage and embrace—heck, we reward individuality. And we take great care to treat each applicant and team member fairly, without regard to their race, color, religion, gender, sexual orientation, national origin, disability or veteran status. Not because it’s the law. Not to keep up corporate appearances. But simply because it’s the right thing to do.

At Alorica, we’re all about the long-game. Our people come to the company for a job, and many end up finding a career—and this journey always starts with us celebrating everyone’s uniqueness.

We champion diversity. We’re a better company for it. And frankly, we wouldn’t have it any other way.

Alorica Reviews

2.4
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Alorica Chairman and CEO Andy Lee
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869 Ratings
  • Featured Review

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 5 years)

    Pros

    Company takes care of their employees

    Cons

    There are not any Cons

    Advice to Management

    Keep up the great work

See All 2,334 Reviews

Alorica Photos

Alorica photo of: Passion. Performance. Possibilities.
Alorica photo of: Passion. Performance. Possibilities
Alorica photo of: Alorica corporate HQ
Alorica photo of: Alorica corporate HQ
Alorica photo of: Our people
Alorica photo of: Our people
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Alorica Interviews

Experience

Experience
48%
23%
27%

Getting an Interview

Getting an Interview
59%
26%
7%
3
3
0
0

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (18)  

    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Fill out applications on site or online. Come to site for testing. Typing test. Customer service simulation. Then a 2 part interview if you pass the test given. Will let you know immediately if you are hired or not. Then HR will begin any paper work that needs to be completed by you. Fast and friendly is how I'd explain my experience.

    Interview Questions

    • Tell me a time you had to deal with an irate customer and what did you do?   1 Answer
See All 551 Interviews

Alorica Awards & Accolades

  • Leader and Star Performer – Contact Center Outsourcing (COO) Service Provider Landscape with PEAK Matrix Assessment, Everest Group PEAK Matrix, 2017
  • Magic Quadrant Leader – Customer Management BPO, Gartner, 2017
  • Leader – Healthcare Contact Center Outsourcing with PEAK Matrix Assessment, Everest Group PEAK Matrix, 2017
  • Global Outsourcing 100 List, International Association of Outsourcing Professionals (IAOP), 2017
  • Magic Quadrant Leader, Gartner, 2016
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