Working at Alorica | Glassdoor

Alorica Overview

Irvine, CA
10000+ employees
1999
Company - Private
Staffing & Outsourcing
$2 to $5 billion (USD) per year

Working at Alorica

WHAT DO WE DO?
It’s pretty simple, really. We only do one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the ... Read more

Mission: At Alorica, our mission is simple: to create insanely great customer experiences.

Company Updates

  • The Alorica Mobile Chapter of MLBA recently launched a snack shack at the site, which offers employees a variety of snacksfrom candy bars, chips, granola, fruit, cookies, juice, soda, power drinks—and even lunch options including hot dogs, chili dogs, nachos and tacos, with a portion of the purchase going directly back to MLBA. Read more about how this Chapter is raising money to help its local community: http://glassdoor.com/slink.htm?key=vQokM
    #mlbalorica #generositynevertastedthisgood

    Snack Chat with MLBA Mobile

    Making Lives Better with Alorica (MLBA) has created a unique approach to corporate philanthropy, where it gives each of its nearly 100 Chapters worldwide the decision-making power to fundraise and donate how they see fit. Daily, we hear of the most creative ways our Chapters raise money for Alorica employees, their families and local organizations, and MLBA Mobile is no exception.

  • This year, Alorica will be celebrating 20 years of making lives better. To kickoff this yearlong festivity, we wanted to thank those integral to our continued success – our people and our clients. Read more here: http://glassdoor.com/slink.htm?key=vQoEj #DiscoverAlorica #AloricaTurns20

    Celebrating 20 Years of Making Lives Better | Alorica

    Way back in 1999 when collective fear of the Y2K bug was building to a crescendo, tech entrepreneur Andy Lee's intuition guided him to start a company focused on transforming the customer service industry, and Alorica was born.

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Alorica Video

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Alorica – Why Work For Us?


WE ONLY DO ONE THING.

We create insanely great customer experiences.

We’re Alorica—100,000 strong and dedicated to making lives better…one interaction at a time. It’s our privilege to partner with the world’s largest and most respected brands—helping them to better serve their customers, and embracing every day and every challenge with passion, performance and possibilities.

 

PASSION

Our eagerness to help others and solve problems.

From helping a customer reset a password, to ramping support at a moment’s notice, the size of the problem is never a problem.

PERFORMANCE

Our commitment to deliver results.

Quality. Consistency. Agility. What matters most to you is what matters most to us—and we’re not satisfied if you’re merely satisfied.

POSSIBILITIES

Our desire to always challenge the status quo.

From assimilating your culture to deploying tailor-made solutions, we start with how it is—and we work towards how it should be.


Find out more at www.alorica.com.

At 100,000 employees strong, Alorica is a people-first company powered by personality. Where individuality is embraced and leveraged to create meaningful connections with people all around the world. Where no two days, no two interactions and no two challenges are ever the same. During our rapid growth over the last few years, we’ve made it a priority to have a culture rooted in the same way we create those meaningful connections, by keeping things engaging, fun, family-friendly and collaborative. Here are some examples of how we do it:

 

A Special Kind of Leadership – We are always striving to do more and better for our employees. Starting from the top, Alorica has two executive roles focused on the employee experience and culture. Tania King, Alorica’s first Chief Employee Experience and Legal Officer and her team are focused on putting Alorica’s team members at the center of the workplace, providing employees with the right environment and tools to improve their engagement and productivity at work. Also leading the way is Joyce Lee, Alorica’s Chief Culture Officer and President of nonprofit Make Lives Better with Alorica (MLBA). Joyce is all about creating a culture of connection, creativity, commitment, giving and fun – all of which can be seen at every site around the world, from dress-up days and cookouts to fundraisers through MLBA to support local communities.

  

Culture Champion/Culture Committee – To ensure employee engagement activities are launched and executed company-wide, each of our 130 sites has its own Culture Champion and Culture Committee. The Culture Committee is comprised of handful of employees at all levels, where they plan on-site events, help oversee celebrations and contests, and gain VIP access to company news to then spread to the local Alorica population. Led by a Culture Champion, these insanely great individuals act as a local brand ambassador with the goal to connect with and engage employees to help maintain a positive and thriving work environment for the entire team

 

Game Changer – Biannually, we celebrate those individuals who are demonstrating curiosity, transparency and accountability, in the pursuit of helping Alorica become the world’s leading platform for all customer interactions. We do this through a company-wide program – Game Changer – that recognizes those employees who continually deliver insanely great customer experience while bringing Alorica’s vision, mission and promise to life. The awards are given out at three levels—site, regional and organizational.

 

Women’s Initiative – Our Women’s Initiative was developed as a forum to bring together the entire Alorica community – both women and men – to enhance the company’s culture of possibilities for its current and future leaders. Taking shape in a variety of ways, the Women’s Initiative will include a speaker series and networking events. The objective of the program is to offer a unique opportunity for participants to develop leadership skills, share experiences and connect with one another.

Our approach to corporate philanthropy is like none other. Through Making Lives Better with Alorica (MLBA), Alorica empowers its employees to give to those in need within their own communities. With approximately 100 MLBA chapters around the world, employees have the decision-making power to choose how to make lives better through grants, fundraisers and volunteering. When local areas are hit hard by natural disasters or other crises, MLBA assists impacted employees, families and communities. Alorica provides the administrative resources required to fuel this giving program as part of its corporate social responsibility initiative, allowing its employees to share the love with the people—and in the places—that matter most to them.

Alorica offers employees a challenging and exciting work environment and an excellent place to build a meaningful career.

We love to see careers advance here at Alorica. And there’s no one path to the top. It always starts with a curious mind, a strong work ethic and a need to challenge the status quo. Check out our video that highlights how Alorica’s Rockstars are Moving Up.

Now, we’d like to introduce you to some of Alorica’s insanely great leaders. They’re Managers, Directors and Vice Presidents … from around the globe. And you know what they all have in common? They joined the industry as Call Center Agents and decided to turn their jobs into careers. Check out their video to hear how they moved up through the company and how, at Alorica, the sky’s the limit.

Alorica Reviews

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Alorica Chairman and CEO Andy Lee
Andy Lee
884 Ratings
  • Featured Review

    Helpful (4)

    "A must!"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
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    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time

    Pros

    Great team leads.
    Great representatives.
    Great work environment.

    Cons

    Honestly I can’t think of one.

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Alorica Photos

Alorica photo of: Alorica corporate HQ
Alorica photo of: Alorica corporate HQ
Alorica photo of: Our people
Alorica photo of: Our people
Alorica photo of: Our people
Alorica photo of: Our people
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Alorica Interviews

Experience

Experience
50%
23%
27%

Getting an Interview

Getting an Interview
63%
24%
6%
4
3
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0

Difficulty

2.0
Average

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  1. Helpful (13)  

    Agent Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Alorica (San Antonio, TX).

    Interview

    Read a script verbatim and then answered some basic questions on customer scenarios and experiences. After that a 2nd interview with more basic questions came my way. Then i walked back to HR and recieved some papers one of which was for a drugscreen and the other was my schedule. (Took 2 hours)

    Interview Questions

    • How would you handle an irrate customer?   2 Answers
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Alorica Awards & Accolades

  • Magic Quadrant Leader, Gartner, 2016
  • Leader and Star Performer – Contact Center Outsourcing (COO) Service Provider Landscape with PEAK Matrix Assessment, Everest Group PEAK Matrix, 2017
  • Magic Quadrant Leader – Customer Management BPO, Gartner, 2017
  • Leader – Healthcare Contact Center Outsourcing with PEAK Matrix Assessment, Everest Group PEAK Matrix, 2017
  • Global Outsourcing 100 List, International Association of Outsourcing Professionals (IAOP), 2017
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