Alorica Overview

Work Here? Get a Free Employer Account
  • www.alorica.com
  • Irvine, CA
  • 10000+ Employees
  • 1999
  • Company - Private
  • Staffing & Outsourcing
  • $2 to $5 billion (USD)

CompetitorsTTEC, SYKES, Convergys
Create Comparison

WHAT DO WE DO? It’s pretty simple, really. We only do one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the processes, tools and technologies needed to deliver an ...
Mission: At Alorica, our mission is simple: to create insanely great customer experiences.

Alorica Reviews

3.0
49%
Recommend to a Friend
71%
Approve of CEO
Andy Lee
Andy Lee
931 Ratings
Featured Review
Alorica icon

"Comfortable work environment"

Current Employee - Prior Authorization Representative in Davenport, IA
Recommends
Positive Outlook
Approves of CEO

I have been working at Alorica full-time

Pros

Remote, legitimate work from home opportunity

Cons

None to list at this time
See All 4,785 Reviews

Diversity & Inclusion at Alorica

3.6
(275 Reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Alorica Reviews and are not edited or altered.

How is diversity at Alorica?

...Family atmosphere with diverse personalities....Read More

Read 1 more responses>

Alorica Photos

+ Add Photo
Alorica photo of: [photoCaption]Alorica photo of: [photoCaption]Alorica photo of: [photoCaption]Alorica photo of: [photoCaption]Alorica photo of: [photoCaption]Alorica photo of: [photoCaption]Alorica photo of: [photoCaption]

Alorica Interviews

Experience
Positive52%
Negative27%
Neutral21%
Getting an Interview
Applied online63%
In Person24%
Recruiter6%
Difficulty
2.0
Average
HardAverageEasy

  1. Featured Interview
    [employerShortName] icon

    Customer Service Representative Interview

    Anonymous Employee in United States
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Questions about how I would deal with an angry customer and other normal interview questions. interviewer was very nice and sociable. Answered all questions I had and gave me the run down on what to expect
    Interview

    How would you deal with an angry customer?

    3 Answers

See All 885 interviews

Company Updates

Company Logo for Alorica

Alorica

Aug 31, 2020

For the second time in three years, #Alorica has been honored at the Customer Contact Week Excellence Awards with the Training & Development Solution of the Year! We are incredibly proud of this achievement, and of our teams worldwide!

embedded
Company Logo for Alorica

Alorica

Feb 27, 2020

Introducing Brian Delaney, Alorica's newly-appointed President of Latin America & the Caribbean Operations! Brian brings to the table more than 30 years of experience and a track record of building successful teams in our industry--you can read all about his background and the role he'll play at #Alorica at http://bit.ly/3960H35

Alorica Awards & Accolades

  • Leader and Star Performer – Contact Center Outsourcing (COO) Service Provider Landscape with PEAK Matrix AssessmentEverest Group PEAK Matrix2017
  • Magic Quadrant Leader – Customer Management BPOGartner2017

Alorica FAQ

(49 Questions)

All answers shown come directly from Alorica Reviews and are not edited or altered.

See questions about:

What is paid time off like at Alorica?

...Alorica is horrible the pay is very low, no raises, no paid holidays you only get 4 PTO days for the entire year, the benefits suck all the supervisors are in their low 20's and they don't know how to supervise....

November 7, 2019

Read more

See 20 more answers

Work at Alorica? Share Your Experiences

Alorica
Alorica
Click to Rate
or