Mission: At Alorica, our mission is simple: to deliver insanely great customer experiences.
I have been working at Alorica full-time (Less than a year)
Great co-workers. SOMETIMES a flexible schedule to chose from. Great trainers. Incenitives. Free stuff for hard work.
Lowest paying call center in Tucson. Hardcore favoritism. Projects always closing down. I'm in training for my 3rd project in 7 months.
Advice to Management
I'm not sure how the contracts between Alorica and the clients are but there's got to be a change in pay. Alorica can afford little carnivals and talent shows but can't up our pay? Agents deal with cranky, very rude people on a daily basis. It's mentally and emotionally exhausting. If they ever read this, I hope they think about it.
I applied online. The process took 2 days. I interviewed at Alorica (Dallas, TX) in April 2017.
The application was easily filled out, I took a brief assessment over the computer using a headset to establish that I speak clear English, and then answered 10 frequently asked questions as a 2nd part of that assessment. I really liked that I could see the questions before answering them, so that I could articulate my answers to the best of my abilities.
Alorica recently awarded a seed grant to Fisher House Foundation in Houston, Texas to help give back to veterans and their families.
Combine passionate, curious people with powerful solutions and the possibilities are limitless. Check out our new brand video. Let's Do This! http://glassdoor.com/slink.htm?key=vII10