Working at Amazon | Glassdoor

Amazon Overview

Seattle, WA
10000+ employees
1994
Company - Public (AMZN)
Internet
$10+ billion (USD) per year
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that ... Read more

Mission: Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's ... Read more


Glassdoor Awards

Top CEOs: 2014 (#33), 2013 (#16)

Company Updates

  • Have you been out of the workforce for two or more years and are ready to come back? Are you ready to take the next step on your career path at the world’s leading cloud technology organisation? The best investment you can make is in yourself, so we look forward to meeting you! We will be piloting this opportunity in UK. http://glassdoor.com/slink.htm?key=vQ1Fn .

    AWS Returners Program

    If your answers are yes and you're intrigued in finding out more, keep on reading... AWS has designed the Returner's Program. This offers people who have been on a career break an opportunity to return to fulltime work.

  • As a recruiting leader at Amazon, Shreeja seeks to create a world class candidate experience. She advises candidates to take an avid interest in our Leadership Principles, as they articulate our unique culture and are an important determinant of success. She is hiring a Senior Technical Program Manager and Software Development Manager: http://glassdoor.com/slink.htm?key=vQ8lJ Apply now!
    http://glassdoor.com/slink.htm?key=vQ8lh

    'Giving the best candidate experience is our first step towards hiring the best'

    As a recruiting leader with Amazon, Shreeja is setting an example in creating a world class candidate experience. She brings 15+ years of talent experience and is applying her learnings and vision in engaging with Amazon's candidates meaningfully. In this candid interview, Shreeja answers a host of...

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Amazon Video

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Amazon – Why Work For Us?


What do a Customer Service Team Lead, Senior Technical Program Manager, and Innovations Process Assistant have in common? They’re a few of the hundreds of thousands of employees who spend their days focused on customers. 

 Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.       

  Visit amazon.jobs to see how you can build a career at Amazon:

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life. 

It’s Always Day 1 

At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here.   

Our Leadership Principles 

Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles.  

Diversity and Inclusion 

At Amazon, we pride ourselves on our peculiar culture. We honor and respect the differences that each Amazonian brings, and we seek to include those perspectives in our solutions for our global customer base. We also seek to build the diverse community of creators and developers who we are proud to call customers.    

Our Affinity Groups bring employees together across businesses and geographies. With executive and company sponsorship, these groups play an important role in building internal networks for career development, advising Amazon business units, leading in service projects, participating in policy discussions, and reaching out to communities where Amazonians live and work. Since 2016, enrollment in Amazon’s affinity groups has more than doubled in more than 90 chapters worldwide.    

Visit  amazon.com/diversity to learn more about our diversity programs and affinity groups.   

Our interview process

Our application and interview process differs from role to role, but the main ways we get to know you are through your online application, phone interviews, and in-person interviews. To check out a comprehensive list of interview preparation tips, visit www.amazon.jobs/interviewing-at-amazon. Here are some helpful tips for the interview process:  

  • Our interview process is rooted in our Leadership Principles. Amazonians use them every day. They define our culture and help us delight customers around the world.
  • Amazon uses behavioral-based interviewing, which is based on discovering how you think in specific employment-related situations. We want to understand how you solve problems, challenge conventional thinking, and keep projects moving — so we’ll ask you questions that will help us understand why and how you’ve made decisions in the past. The STAR method is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of what you’re describing. 
  • Amazon is a data and metrics-driven company. When you answer questions, keep your focus on the question asked to ensure your answer is solid, and provide examples using metrics or data if applicable. Reference recent situations that showcase your behavior or actions. As much as possible, use work examples that showcase experience, leadership, teamwork, initiative, planning, and customer service.  

To begin your job search and the application process, please visit amazon.jobs.   

At Amazon, we invest in the communities where our employees and customers live. Our contributions can be seen in many ways, and these are just some of our efforts to give back.  

  • Amazon has committed more than $30 million dollars to support homeless families, STEM education, and job training programs in Seattle. Nationally, Amazon has committed more than $60MM to CS and STEM efforts that help students, particularly those who are disadvantaged in today’s society, reach their full potential in the digital age. 
  • In September 2017, Amazon donated $1 million to the American Childhood Cancer Organization, the oldest and largest grassroots childhood cancer organization in the U.S. See Amazon’s efforts to help families face childhood cancer here.  
  • For the last two years, Seattle nonprofit Mary’s Place has sheltered more than 65 families in a former hotel located on Amazon’s campus in the heart for downtown Seattle. Since moving into the building, Mary’s Place has provided more than 120,000 bed nights, served more than 1,000 families – including 2,257 children – provided more than 209,000 meals and helped more than 120 families move into stable housing. 
  • Amazon partnered with Seattle nonprofit FareStart to launch an innovative job training program to help people in entry level foodservice jobs gain additional skills needed to earn a higher income. Amazon is donating space and equipment to help the organization launch a new foodservice apprenticeship program to help people living in poverty obtain higher income jobs. The in-kind donation will also bring five new eateries to Seattle, which will serve as a training ground for the new program. 
  • Additionally, we’ve also worked with Washington DC based Friendship Place, and Boston based St. Mary’s, to provide $1 million dollar donation matching programs in 2017. 
  • At Amazon, we’re constantly looking for ways to further reduce our environmental impact. Get to know our sustainability programs – like Frustration-Free Packaging and wind and solar farms – here.    

As a new college graduate or intern joining Amazon, you can have multiple opportunities to innovate and solve real-world, complex technical and business problems. We have career opportunities available for undergraduates and advanced degree students across the globe with diverse academic backgrounds. 

Visit amazon.jobs to view positions in the following areas:  

Amazon Reviews

3.8
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
13,461 Ratings
  • Featured Review

    Helpful (272)

    "An Amazing Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Manager in Phoenix, AZ
    Current Employee - Software Development Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    I've been at Amazon for a month now, and I've seen none of the horror stories being communicated to the public, although Amazon is a large enough company that I'm sure there are good pockets and bad pockets. Everyone here is really smart, and wants to succeed both personally, and as a company. People collaborate and help each other, focus on data, and truly focus on the customer. Every company I've ever worked for talks about how important the customer is, but on day 2, they're forgotten. Amazon seems to genuinely focus on what's best for the customer, and it's awesome to be in meetings where people actually bring that up, and make decisions focused on long-term customer satisfaction.

    The opportunities to learn here are literally unlimited, and the opportunity to take on new responsibility is as well. I honestly believe you can be as awesome as you want here.

    Cons

    No cons, so far - seriously. Like I said, I'm sure Amazon has some bad pockets in it here and there, but this is an amazing job, an amazing opportunity, and the biggest thing I have to complain about is that it's a little chilly in our building. I can live with that.

    Does Amazon demand high quality, measurable results? Yes! Is it hard work? Yes! Is it rewarding? Yes! So I'm not calling that a 'con'. Work/life balance seems comparable to other places I've worked - not worse.

See All 25,888 Reviews

Amazon Photos

Amazon photo of: Amazon office location in Munich Schwabing-North
Amazon photo of: Employee in our Amazon Fresh Depot preparing an Amazon Fresh shipment
Amazon photo of: Amazon Echo in action
Amazon photo of: Employee in one of our Fulfillment Centers
Amazon photo of: Amazon UK Apprentices celebrating a milestone
Amazon photo of: Public tours at the Dunfermline fulfillment centre
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Amazon Interviews

Experience

Experience
58%
23%
19%

Getting an Interview

Getting an Interview
47%
17%
15%
12
3
3
3

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (34)  

    Community Engagement Manager Interview

    Anonymous Interview Candidate in Herndon, VA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Amazon (Herndon, VA) in January 2018.

    Interview

    Terribly inefficient process. A recruiter reached out about 1 month after I had applied online. The recruiter had clearly used a template, but forgot to change the update it with the correct job title I had applied for. The recruiter asked me to answer 4 essay questions - which I can only assume were her screening questions because she was too lazy to speak with me. It then took another 4 weeks for the recruiting scheduler to coordinate a phone interview with the hiring manager. The hiring manager was clearly under qualified and lacked relevant experience. The whole process was a waste of time for both the company and for me as an applicant. Basic information around compensation, team structure, and travel expectations could - and should - have been conveyed by the recruiter during the initial screening process. For a large company like Amazon Web Services, you would have expected better processes in place and competent hiring managers. Final round interview would have included a presentation of some sort.

    Interview Questions

    • 1) Tell me about a time you handled a crisis. 2) Tell me about a time you had to deal with ambiguity. 3) Tell me what you know about AWS?   1 Answer
See All 17,281 Interviews

Amazon Awards & Accolades

  • LinkedIn Top Companies 2017, LinkedIn, 2017
  • World's Most Innovative Company, Fast Company, 2017
  • Corporate Equality Index Perfect Score, Human Rights Campaign Foundation, 2017
  • World's Most Admired Companies, Fortune, 2018
  • LinkedIn Top Attractors 2016, LinkedIn, 2016
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Work at Amazon? Share Your Experiences

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