Working at American Express | Glassdoor

American Express Overview

New York, NY
10000+ employees
Company - Public (AXP)
$10+ billion (USD) per year
The success of American Express since its inception has been defined by its ability to innovate, evolve, disrupt, and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our employees, and to the values on ... Read more

Mission: We work hard every day to make American Express the world's most respected service brand.

Glassdoor Awards

Highest Rated CEOs:2014 (#44), 2013 (#20)

Best Places to Work:2011 (#46), 2009 (#34)

Company Updates

  • Great people are at the heart of any great company. We are always looking for ways to improve our community and continue to be a place where great people want to be:

    The 25 Best Global Companies to Work For

    Google's employees in Argentina think it's a great place to work. So do its employees in Brazil, Canada, India and Switzerland-not to mention the U.S. That's what the research and consultancy firm Great Place to Work, a Fortune partner, found in their most recent analysis of thousands of employee surveys from hundreds of multinational companies.

  • One of our key values is good citizenship, so we are honored to be #33 on this list:

    The 50 Best Workplaces for Giving Back

    It might be common for corporations to make charitable donations. But a few companies go above and beyond with their philanthropic work, with initiatives like food drives, cancer walks, and even volunteer bonuses. Fortune partner Great Place to Work combed through more than 350,000 staffer surveys to compile this list of the U.S.

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American Express – Why Work For Us?

A Foundation of Great Service:

American Express customers expect exceptional service every day, because that's the standard we set.  We aim to see the world through their eyes, and exceed their expectations, by always finding new ways to enrich their lives, to make their businesses more successful, and to help them achieve their dreams.

We strive to deliver the world's best service to every consumer Card Member, every business customer, every merchant and partner, because that's simply who we are.

Relationships are Key to Our Success:

American Express is the largest global payments network that owns relationships with both customers and merchants.

We provide products and services to customers all around the world, process millions of transactions daily, and drive more than one trillion dollars in commerce a year.  That's the result of exceptional talent, innovative ideas and dedicated expertise, the insights from our rich data, and our constant drive for ever-better customer experiences.

A Brand That Matters:

Our brand reflects the way we've done business since we got started in 1850.  Our service vision is built on a foundation of trust -- the trust our customers place in us.  We deliver on our promises and make things right if we fall short.  In other words, we've got their backs.

That's how we continue to earn the loyalty of our customers, who say that while they may get products and services from other companies, they're with American Express.

Our Blue Box values reflect who we are and what we stand for as a company.

Customer Commitment:  We develop relationships that make a positive difference in our customers' lives.

Quality:  We provide outstanding products and unsurpassed service that, together, deliver premium value to our customers.

Integrity:  We uphold the highest standards of integrity in all of our actions.

Teamwork:  We work together, across boundaries, to meet the needs of our customers and to help the company win.

Respect for People:  We value our people, encourage their development and reward their performance.

Good Citizenship:  We are good citizens in the communities in which we live and work.

A Will to Win:  We exhibit a strong will to win in the marketplace and in every aspect of our business.

Personal Accountability:  We are personally accountable for delivering on our commitments.


Discover our global and virtual (i.e., work from home) opportunities in:

  • Technology
  • Marketing & Communications
  • Client Management & Sales
  • Consulting
  • Customer Care
  • Digital Commerce
  • Finance
  • Human Resources
  • Operations
  • Risk & Info Management
  • Legal & Compliance
  • Travel & Lifestyle Services

Learn more about each of these opportunities here:

American Express Reviews

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American Express Chairman and CEO Ken Chenault
Ken Chenault
2,831 Ratings
  • "Director"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 10 years)


    Flexibility in work style and great people


    Little room for career growth

See All 4,766 Reviews

American Express Photos

American Express photo of: Life at American Express
American Express photo of: Travel
American Express photo of: Travel & Lifestyle Services
American Express photo of: India Offices
American Express photo of: NYC American Express Tower Oberservation Deck
American Express photo of: Office Building - Phoenix
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American Express Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (22)  

    Senior Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through other source. The process took 6 weeks. I interviewed at American Express in January 2017.


    There was an initial phone interview, followed by an in person by the hiring manager. Then a 2nd interview with the hiring manager & the final interview with the Director. The entire process took about six weeks.

    Interview Questions

    • What do you know about American Express & why do you want to work here?   Answer Question
See All 1,315 Interviews

American Express Awards & Accolades

  • 25 Best Global Companies to Work For, Great Place to Work Institute, 2017
  • Best Workplaces for Giving Back, Great Places to Work Institute, 2017
  • 50 Best Workplaces for Diversity, Great Place to Work Institute, 2017
  • The 50 Best Workplaces for Parents, Great Place to Work Institute, 2017
  • 100 Top Companies With Remote Jobs, FlexJobs, 2017
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Work at American Express? Share Your Experiences

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