Working at American Medical Alert | Glassdoor

American Medical Alert Overview

Work Here? Get a Free Employer Account
Oceanside, NY
501 to 1000 employees
1981
Subsidiary or Business Segment
Business Services
$25 to $50 million (USD) per year
Unknown
It's like having a guardian angel hovering above, but without the wings. American Medical Alert Corp (AMAC) provides health care communication and monitoring services. The company's Health Safety and Monitoring Services (HSMS) unit markets ... Read more

American Medical Alert Reviews

2.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jack Rhian
0 Ratings
  • "My experience was positive enough."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Counseling Case Manager in Long Is City, NY
    Current Employee - Care Counseling Case Manager in Long Is City, NY
    Neutral Outlook
    No opinion of CEO

    I have been working at American Medical Alert full-time (Less than a year)

    Pros

    The training is very interesting and intense but Bret the trainer/supervisor is very good at what he does and he is very accessible. It is a call center setting but as Care Counseling Case Manager you are working under the auspices of a big pharma company. This is real cool because it is different from any other Case Management I've ever done. Also know that you have to work every other Saturday no exception! The compensation is pretty average for the industry $15/hr but there is room for growth. I was not there long enough to enjoy said growth personally but I do know that a couple of people that started at the same time have gone on to become managers and supervisors. The business has a few different components. There is the position I have just described above but the nuts and bolts of the company is an answering service for doctor's offices. Additionally, they have the life alert, which is the necklace that senior citizen's wear in case of a fall or other incidents when they live alone and are by themselves.
    They have fabulous restaurants in the area!!!!

    Cons

    If I are someone like me and hates the whole clocking in as a means of tracking your attendance then you will really abhor this system. I have to clock in and out including for lunch, and you are given a three yes 3 minute grace period. If you are late more than twice a week you get penalized, and again by late I mean THREE minutes. Your shifts are also assigned to you and though they say that you can request what shift you want, only the veterans,( ie. people who worked at the call center before the Care Counselor position was created } get the shifts they request. They also told you when you could take your lunch break.
    Another thing one should be aware of is that they say that these people have expressed interest in the drug and literature has been sent out to them, however, a lot of it feels like cold calling well it actually is cold calling and you read from a script which you must read verbatim. All your calls are recorded and there is someone actually assigned to listen to your all calls. You cannot under any circumstance use there phone for personal use.
    Lastly, travel can be a nightmare because there is always something wrong with the trains going to Qns.

    Advice to Management

    Curb the favoritism!

See All 7 Reviews

American Medical Alert Interviews

Experience

Experience
50%
0%
50%

Getting an Interview

Getting an Interview
50%
50%

Difficulty

1.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Care Specialist Interview

    Anonymous Employee in Long Island City, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at American Medical Alert (Long Island City, NY) in April 2012.

    Interview

    Received call from a Recruiter - recruiter forwarded resume - received call interview - then met w Pharmacist - went home and was offered job next day

    Interview Questions

    • I was asked if I can handle being corrected and how i handled Ctritizism   Answer Question

    Negotiation

    no negotiations. Salary was set at 65K. and health beneftts after 90 days

See All 2 Interviews

American Medical Alert Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at American Medical Alert? Share Your Experiences

American Medical Alert
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or