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American Student Assistance Overview

Boston, MA
51 to 200 employees
Nonprofit Organization
Social Assistance
$50 to $100 million (USD) per year
American Student Assistance® (ASA) works with kids to discover their education and career opportunities. ASA® is committed to helping kids know themselves, know their options, and make smart choices about their futures.

Mission: American Student Assistance® (ASA) is an innovative nonprofit that helps kids discover their education and career opportunities.

Through our more than 60 years of experience, we have come to recognize that there are many options after high school ... Read more

American Student Assistance – Why Work For Us?

Our Mission

We all want our children to lead happy and successful lives. To set students on that path, American Student Assistance® (ASA) is committed to helping kids know themselves, know their options, and make informed choices to achieve their education and career goals.

Over the past 60 years, ASA has worked directly with students to improve their access to higher education. We are applying this knowledge to help put students on a path to meaningful learning and fulfilling jobs beginning in middle school.

The Problem We Are Addressing

Today’s economy demands that students graduate from high school, earn some type of degree or credential, and develop knowledge and skills they can use in a job. But far too many young people drop out of high school, fail to enroll in a higher education program, or are unable to complete their credentials. We want students to avoid the financial hardship and misalignment between education and career choices that has had a serious, negative impact on student completion.

Empowering Kids

Students need tools and information to help them make informed choices about life after high school. The path to discovery should begin as early as middle school so students can learn about all the educational and career possibilities ahead of them. We believe that career exploration at an early age can help students develop a clear plan for their future that lessens the financial burden of postsecondary education, and increases their chance of success in their careers.

Our Approach

We empower kids to find and pursue their own education and career path, and provide them with the support and tools they need to get there. ASA approaches its mission from multiple angles—innovating products, partnering, and funding programs and services—that deliver significant impact to kids on a broad scale.

At American Student Assistance® (ASA), we believe our people make us great.

Everything our associates do is driven by ASA’s core values: integrity, respect, leadership, teamwork, and service. Through these efforts, our dedicated team upholds a culture of excellence and caring—and makes a difference in students' lives every day.

See what else is special about working at ASA®:

  • Our commitment to diversity. ASA appreciates all the ways in which people differ and takes pride in being an Equal Opportunity Employment provider.
  • Our dedication to our associates’ futures. ASA protects our associates and their families by providing a variety of benefits.
  • Our belief in you. Every person at ASA contributes to the organization’s success—join our team and you will too.

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American Student Assistance ®(ASA) values our associates’ commitment to our organization. To show our appreciation, we provide a variety of benefits that enrich associates’ professional and personal lives.

Financial Rewards
We offer a competitive salary in addition to retirement benefits and a commuting subsidy.

ASA offers two forms of retirement savings:

  • 403(b) Retirement Savings Plan—Employee Contributory Retirement Savings Plan
  • 401(a) Retirement Incentive Plan—Employer Contributory Retirement Savings Plan

ASA has authorized a matching contribution to employee contributions to their 403(b) accounts. The discretionary amount is set each year by the board of directors.

ASA also provides a commuter check for public commuting expenses or pays associates a monthly benefit equal to the cost of an MBTA bus pass, subway pass, or LinkPass.

Education Rewards
At ASA, we deeply believe in the value of education. We help associates finance their education in two ways:

  • Tuition reimbursement program. ASA may reimburse undergraduate, graduate, and certificate program courses taken at an accredited or other approved institution. The benefit is up to $5,250 per calendar year.
  • Student loan reimbursement program. ASA provides funds to help associates repay their federal education loans that are in current repayment status—up to $2,400 per calendar year, with a maximum of $600 per quarter.
  • We also believe in helping all associates enhance their current skills—and stretch their abilities toward future goals. To make this possible, ASA offers a variety of industry, technical, and professional development training sessions.

Health and Well-being
Medical and Vision benefits (including a medical opt-out plan if you have other coverage).

ASA also offers:

  • Dental coverage.
  • Term life insurance in the amount of two times your annual base salary.
  • Accidental death and dismemberment coverage.
  • Voluntary term life and voluntary long-term care insurance for you and your dependents.
  • Short- and long-term disability insurance.
  • Flexible spending accounts that consist of: health care reimbursement account, dependent care reimbursement account, and commuter choice spending account.

We have no pre-existing condition clauses in our contracts, and coverage begins on the first of the month following your date of hire. 

Work-Life Balance
ASA actively encourages associates to evaluate their relationship to their jobs and find a healthy balance.

Paid Time Off

  • All full-time regular associates are allowed 3 personal days and 8 sick days per calendar year.
  • Associates also enjoy a minimum of 16 paid holidays per year.
  • Depending on your position, you may be eligible for 2–4 weeks of vacation and for vacation time accrual.
  • Other types of paid time off include jury duty, bereavement, and 4 weeks of company-paid maternity/paternity leave.

Employee Assistance Program (EAP)
ASA provides an EAP for employees and their families through HealthAdvocate™. HealthAdvocate can help find solutions to a wide range of personal and professional challenges.

Sometimes it’s the little things that matter most to our associates. Our fringe benefits include:

  • Business Casual attire
  • A mother’s room, which ensures privacy for the special needs of new moms
  • Discount movie tickets
  • Red Sox ticket giveaways throughout the baseball season
  • Social gatherings including fun activities and events in our Hub area
  • Personal and Corporate volunteer days supporting local charities

Currently located at 33 Arch Steet, Boston, MA. 02110 with easy access to Downtown Crossing, and Beacon Hill. Our office is within walking distance of bus, subway, and commuter rail stations.

American Student Assistance® (ASA) is committed to developing and sustaining an inclusive, high-performing culture where associates embrace and utilize one another's talents and backgrounds, cultivate innovative thinking, achieve their full potential, and contribute to ASA's success.

At ASA®, we believe that "diversity" goes beyond the traditional definition of race or gender and reflects both the communities in which we live as well as those whom we serve. We believe that we are all part of the diversity that exists at ASA, whether it is our age, national origin, language, religion, sexual orientation, ethnic, social or economic background, disability, veteran status, genetic makeup, or any other attribute that makes us unique as an individual.

Our People Make Us Great
As a mission-driven, public-purpose organization, ASA's greatest strategic asset is its people. Our future success is dependent on our continued ability to attract and retain a diverse workforce that has the ability to recognize and leverage our individual and collective strengths.

To that end, ASA's board of directors and senior management recognize the benefits of our workplace diversity, particularly in management level positions, and are committed to attracting, optimizing, and retaining the best possible employees in a competitive labor market, particularly with underrepresented groups in management level positions and by committing to diversity in all aspects of our business.  

We will most effectively achieve our mission by aligning our business goals with our diversity goals by doing the following:
• Promoting from within
• Creating a flexible talent pool by offering development and leadership opportunities
• Expanding formal and informal diversity awareness training opportunities
• Expanding our network by working with diversity and community-based organizations
• Seeking business relationships with minority- and women-owned business enterprise (MWBE) suppliers and/or those vendors who are committed to work with MWBE suppliers
• Expanding our college access and support activities in underserved communities in Boston and the surrounding marketplace
• Conducting multicultural and minority based research relating to student and borrower needs and services
• Including diversity as a performance measure and as a criteria for decisions regarding performance for the senior management team
• Celebrating our diversity at every opportunity

An "Employer of Choice"
We look to all our associates to foster an atmosphere of inclusion in which everyone will feel welcome and accepted. We believe that ASA is a great place to work for many reasons, our diversity being one that sets us apart from many other employers. With a commitment from ASA’s president/CEO and management team and with the help of our associates we can truly distinguish ourselves as an "Employer of Choice"—a place where people want to work and develop and help us fulfill our mission.

If you have any questions, comments, or ideas regarding diversity or other ways we can distinguish ASA as an "Employer of Choice," please do not hesitate to contact Jean Eddy, President and CEO, or Alan Braverman, Managing Director of Human Resources.




American Student Assistance® is honored to have been named as one of The Boston Globe's “Top Places to Work" for 8 years in a row!

The "Top Places to Work" recognizes the most progressive companies in the state based on employee opinions about:
• Company leadership.
• Compensation and training.
• Diversity/inclusion.
• Career development.
• Family-friendly flexibility.
• Values and ethics.

In addition, Boston Business Journal named ASA one of the “Best Places to Work" in both 2008 and 2009. As one associate said in response to that survey, “This company is by far the best place I have ever worked! I thoroughly enjoy my job!”

ASA has also been honored twice by the U.S. Department of Defense for our support of employees serving in the military, receiving both the Above and Beyond Award and the Patriot Award.

ASA was also named one of the "50 Most Engaged Workplaces in the United States" by I Love Rewards, the leader in employee rewards and recognition solutions. This annual award recognizes top employers that display leadership and innovation in engaging their employees. 

PR News honored ASA for its Branding and Employee and Internal Communications surrounding the organization's efforts to engage and train employees on  its new educational program for college students and alumni.

Our People Make Us Great
At ASA, we believe our people are central to our success, and we work hard to keep them satisfied—professional and personally.

ASA builds company loyalty and morale by offering outstanding benefits and other fringe benefits, such as Boston Red Sox ticket drawings. The company also sponsors various team-building events throughout the year, including an annual Volunteer Day.

Winning awards is great, but more importantly, we are thrilled to hear that our associates love working here at ASA. As one of our associates attests, “ASA has helped me develop so much over the years, and I am grateful for the opportunities that have been given to me. This is a top-notch organization, and I hope to work here until I retire.”

American Student Assistance Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Jean Eddy
7 Ratings
  • "Good place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior QA Analyst in Boston, MA
    Current Employee - Senior QA Analyst in Boston, MA
    Positive Outlook
    Approves of CEO

    I have been working at American Student Assistance full-time (More than 8 years)


    Good work life balance and good work culture


    Unclear future due to re-organizations

See All 108 Reviews

American Student Assistance Photos

American Student Assistance photo of: The Hub and kitchen area
American Student Assistance photo of: Welcome to ASA!
American Student Assistance photo of: The Hub, decorated for the Red Sox World Series
American Student Assistance photo of: A meeting being held in one of the conference rooms
American Student Assistance photo of: The office space
American Student Assistance photo of: Conference room space
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American Student Assistance Interviews



Getting an Interview

Getting an Interview





    IT Management Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied in-person. The process took 5 days. I interviewed at American Student Assistance (Boston, MA) in May 2009.


    Attended a Jopb fair. I had three interviews beyond the job fair. there was a good information exchange and I got a very good feel for the position the the type iof people who would be reporting to me.

    Interview Questions

    • There really was no difficult question. People were very friendly and HR was especially helpful.   Answer Question


    There really was none

See All 16 Interviews

American Student Assistance Awards & Accolades

  • Top Places to Work Globe 100, Boston Globe, 2012
  • Top Places to Work Globe 100, The Boston Globe, 2013
  • Top Places to Work Globe 100, Boston Globe, 2009
  • Top Places to Work Globe 100, Boston Globe, 2008
  • Top Places to Work Globe 100, The Boston Globe, 2010
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