Working at American Student Assistance | Glassdoor

American Student Assistance Overview

Boston, MA
201 to 500 employees
Nonprofit Organization
$100 to $500 million (USD) per year
American Student Assistance (ASA) is a leading pioneer in overcoming financial barriers to higher education. Founded in 1956 as a student loan guarantor, ASA has evolved into a national nonprofit that works to ensure that higher education remains accessible to all ... Read more

Mission: Our purpose is to eliminate finance as a barrier to education, to free everyone to unlock the potential of college and the dreams education enables.

American Student Assistance – Why Work For Us?

Our featured product: SALT™:


SALT® is a free educational program that helps every student who wants a college degree to get it in a financially responsible way. SALT’s neutral advice, practical information, and interactive lessons help students gain money knowledge for college and beyond, keeping them on the path to success. The program was created by American Student Assistance®, a nonprofit with 50+ years of experience helping millions of students make better decisions about paying for and paying back the cost of their education.

What’s SALT?

SALT is a free, nonprofit-backed educational program that helps every student who wants a college degree to get it in a financially responsible way. SALT’s neutral advice, practical information, and interactive lessons help students gain money knowledge for college and beyond, keeping them on the path to success.

SALT’s resources help you:

  • Find scholarships, internships, and jobs.
  • Compare student loan borrowing options.
  • Personalize a student loan repayment plan.

Ready To Master Your Finances?

Create your SALT account now—it’s free!


At American Student Assistance® (ASA), we believe our people make us great.

Everything our more than 500 associates do is driven by ASA’s core values: integrity, respect, leadership, teamwork, and service. Through these efforts, our dedicated team upholds a culture of excellence and caring—and makes a difference in borrowers’ lives every day.

See what else is special about working at ASA®:

  • Our commitment to diversity. ASA appreciates all the ways in which people differ and takes pride in being an Equal Opportunity Employment provider.
  • Our dedication to our associates’ futures. ASA protects our associates and their families by providing a variety of benefits.
  • Our belief in you. Every person at ASA contributes to the organization’s success—join our team and you will too.

American Student Assistance ®(ASA) values our associates’ commitment to our organization. To show our appreciation, we provide a variety of benefits that enrich associates’ professional and personal lives.

Financial Rewards

We offer a competitive salary in addition to retirement benefits and commuting subsidy.

ASA offers 3 forms of retirement savings:

  • 403(b) Retirement Savings Plan—Employee Contributory Retirement Savings Plan
  • 401(a) Retirement Incentive Plan—Employer Contributory Retirement Savings Plan
  • Pension Plan

ASA provides a commuter check for public commuting expenses or pays associates a monthly benefit equal to the cost of an MBTA bus pass, subway pass, or LinkPass.

Education Rewards

At ASA, we deeply believe in the value of education. We help associates finance their education in two ways:

  • Tuition reimbursement program. ASA may reimburse undergraduate, graduate, and certificate program courses taken at an accredited or other approved institution. The benefit is up to $5,250 per calendar year.
  • Student loan reimbursement program. ASA provides funds to help associates repay their federal education loans that are in current repayment status—up to $2,400 per calendar year, with a maximum of $600 per quarter.

We also believe in helping all associates enhance their current skills—and stretch their abilities toward future goals. To make this possible, ASA offers a variety of industry, technical, and professional development training sessions.

Health and Well-being

We offer 2 comprehensive Blue Cross Blue Shield medical plans for Massachusetts residents, as well as a plan for out-of-state employees. For full-time regular associates, we subsidize 75% of the cost of HMO Blue and an equal dollar subsidy for the other two plans.

These plans offer:

  • Vision care and discounts on eyewear.
  • Fitness programs, fitness equipment, and weight loss programs.
  • A medical opt-out plan if you have other coverage.

ASA also offers:

  • Dental coverage.
  • Term life insurance in the amount of two times your annual base salary.
  • Accidental death and dismemberment coverage.
  • Voluntary term life and voluntary long-term care insurance for you and your dependents.
  • Short- and long-term disability insurance.
  • Flexible spending accounts that consist of:
    • Health care reimbursement account.
    • Dependent care reimbursement account.
    • Commuter choice spending account.

We have no pre-existing condition clauses in our contracts, and coverage begins on the first of the month following your date of hire.

Work-Life Balance

ASA actively encourages associates to evaluate their relationship to their jobs and find a healthy balance.

Paid time off:

  • All full-time regular associates are allowed 5 personal days and 8 sick days per calendar year.
  • Associates also enjoy 9 paid holidays per year.
  • Depending on your position, you may be eligible for 2–4 weeks of vacation and for vacation time accrual.
  • Other types of paid time off include jury duty, bereavement, and 2 weeks of company-paid maternity/paternity leave.

Employee Assistance Program (EAP)

ASA provides an EAP for employees and their families through HealthAdvocate™. HealthAdvocate can help find solutions to a wide range of personal and professional challenges.

Sometimes it’s the little things that matter most to our associates. Our fringe benefits include:

  • Casual attire
  • Phone rooms
  • A mother’s room, which ensures privacy for the special needs of new moms
  • Discount movie tickets and retail merchandise
  • Halloween Boo Bags (buying these small bags of candy provides associates with a chance to make a coworker smile, and all proceeds benefit UNICEF)
  • Red Sox ticket giveaways throughout the baseball season

Located at 100 Cambridge Street in the heart of Boston, ASA is just minutes from Faneuil Hall, Downtown Crossing, and Beacon Hill. Our office is within walking distance of bus, subway, and commuter rail stations.

American Student Assistance® (ASA) is committed to developing and sustaining an inclusive, high-performing culture where associates embrace and utilize one another's talents and backgrounds, cultivate innovative thinking, achieve their full potential, and contribute to ASA's success.

At ASA®, we believe that "diversity" goes beyond the traditional definition of race or gender and reflects both the communities in which we live as well as those whom we serve. We believe that we are all part of the diversity that exists at ASA, whether it is our age, national origin, language, religion, sexual orientation, ethnic, social or economic background, disability, veteran status, genetic makeup, or any other attribute that makes us unique as an individual.

Our People Make Us Great
As a mission-driven, public-purpose organization, ASA's greatest strategic asset is its people. Our future success is dependent on our continued ability to attract and retain a diverse workforce that has the ability to recognize and leverage our individual and collective strengths.

To that end, ASA's board of directors and senior management recognize the benefits of our workplace diversity, particularly in management level positions, and are committed to attracting, optimizing, and retaining the best possible employees in a competitive labor market, particularly with underrepresented groups in management level positions and by committing to diversity in all aspects of our business.  

We will most effectively achieve our mission by aligning our business goals with our diversity goals by doing the following:
• Promoting from within
• Creating a flexible talent pool by offering development and leadership opportunities
• Expanding formal and informal diversity awareness training opportunities
• Expanding our network by working with diversity and community-based organizations
• Seeking business relationships with minority- and women-owned business enterprise (MWBE) suppliers and/or those vendors who are committed to work with MWBE suppliers
• Expanding our college access and support activities in underserved communities in Boston and the surrounding marketplace
• Conducting multicultural and minority based research relating to student and borrower needs and services
• Including diversity as a performance measure and as a criteria for decisions regarding performance for the senior management team
• Celebrating our diversity at every opportunity

An "Employer of Choice"
We look to all our associates to foster an atmosphere of inclusion in which everyone will feel welcome and accepted. We believe that ASA is a great place to work for many reasons, our diversity being one that sets us apart from many other employers. With a commitment from ASA’s president/CEO and management team and with the help of our associates we can truly distinguish ourselves as an "Employer of Choice"—a place where people want to work and develop and help us fulfill our mission.

If you have any questions, comments, or ideas regarding diversity or other ways we can distinguish ASA as an "Employer of Choice," please do not hesitate to contact Paul Combe, president and CEO, or Lauren Rolfe, vice president of Human Resources.




American Student Assistance® has been named as one of The Boston Globe's “Top Places to Work 2013”—the sixth year in a row ASA® has received the honor.

The "Top Places to Work" recognizes the most progressive companies in the state based on employee opinions about:
• Company leadership.
• Compensation and training.
• Diversity/inclusion.
• Career development.
• Family-friendly flexibility.
• Values and ethics.

In addition, Boston Business Journal named ASA one of the “Best Places to Work" in both 2008 and 2009. As one associate said in response to that survey, “This company is by far the best place I have ever worked! I thoroughly enjoy my job!”

ASA has also been honored twice by the U.S. Department of Defense for our support of employees serving in the military, receiving both the Above and Beyond Award and the Patriot Award.

ASA was also named one of the "50 Most Engaged Workplaces in the United States" by I Love Rewards, the leader in employee rewards and recognition solutions. This annual award recognizes top employers that display leadership and innovation in engaging their employees. 

PR News honored ASA for its Branding and Employee and Internal Communications surrounding the organization's efforts to engage and train employees on  its new educational program for college students and alumni.

Our People Make Us Great
At ASA, we believe our people are central to our success, and we work hard to keep them satisfied—professional and personally.

ASA builds company loyalty and morale by offering outstanding benefits and other fringe benefits, such as “Pizza with the President” and Boston Red Sox ticket drawings. The company also sponsors various team-building events throughout the year, including Volunteer Day, Earth Day, and our Arts & Crafts Show.

Winning awards is great, but more importantly, we are thrilled to hear that our associates love working here at ASA. As one of our associates attests, “ASA has helped me develop so much over the years, and I am grateful for the opportunities that have been given to me. This is a top-notch organization, and I hope to work here until I retire.”

American Student Assistance Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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John Zurick
5 Ratings
  • "Amazing benefits, great culture."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Boston, MA
    Current Employee - Information Technology in Boston, MA
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Student Assistance full-time (More than 8 years)


    Generous training budget, good work/life balance. Lots of opportunities to learn.


    A time of transition and uncertainty.

    Advice to Management

    You have a huge amount of institutional knowledge in the company. Use it.

See All 85 Reviews

American Student Assistance Photos

American Student Assistance photo of: JPMorgan corporate challenge
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American Student Assistance photo of: Yoga class
American Student Assistance photo of: A cubicle on Halloween 2011
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American Student Assistance Interviews



Getting an Interview

Getting an Interview





    Education Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at American Student Assistance.


    My interview included and initial conversation with current staff working with the organization, followed by an interview with the students i would be working with. During my student focused interview i facilitated a workshop

See All 13 Interviews

American Student Assistance Awards & Accolades

  • Top Places to Work Globe 100, The Boston Globe, 2013
  • Top Places to Work Globe 100, Boston Globe, 2012
  • Top Places to Work Globe 100, The Boston Globe, 2011
  • Top Places to Work Globe 100, The Boston Globe, 2010
  • Top Places to Work Globe 100, Boston Globe, 2009
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