I have been working at American Water full-time (More than 5 years)
Union Plant Operator. Strong union presence. Good working relationship with management. Good pay, benefits are ok, 401k is good as well.
Communication is a issue. A lot of "I dont knows" and empty knowledge base in general. Very little to no "field experts" to fall back on.
Advice to Management
The left had does not know what the right is doing. Better communication from all parties involved would go a long way. Like a football team, everyone has to be on the same page.
Education and field expertise should be a top priority.
1 step panel interview with several executive manager for about an hour and then offer made directly afterwards. It was a bit intimidating but I survived and put my best foot firward and it apparently paid off.