I have been working at Americana Tickets NY full-time (More than 10 years)
I've worked at Americana Tickets NY for over a decade. I started out as a messenger delivering tickets to important clients, within a year I was promoted to a phone agent. 5 years later I became an office leader and I'm now currently one of the main company managers.
• Fun, open environment with solid benefits (which include health coverage, free tickets to shows and events, group sales parties, etc.).
• There are great opportunities to work together or individually, depending on position.
• All positions here are excellent for learning customer service skills and hand-to-hand hospitality.
• Training is really detailed and solid, and is constantly being perfected to make it as fun and painless as possible.
• All of the employees get along very well, despite big differences in age and background among employees.
• Dress code isn't strict or stuffy, the company really encourages your personal sense of style and flair.
• For younger folks, the street team position is a good way to build character (you won't be shy for very long, you'll talk to guests, tourists, and customers all day long).
As with most small companies, you can really shine here by working hard, being responsible, and having great self awareness and management.
• The secondary ticket industry can be a bit tough. It requires a lot of explanation at times for the general customer. Also, it has peaks and valleys (the summer is quite busy, as well as the winter holiday season... but most other times can be a bit of a mixed bag). This is relatively standard across the secondary ticketing market.
• Newer employees are expected to work a minimum of 2 holidays, as well as weekends. However, the company is very flexible and is willing to work around schedules to make things work.
• A lot is expected of you in regards to workload (again, this is pretty common for a small company). Personal management is a big factor in this.
• All employees are cross-trained in almost all areas which can be a little overwhelming at first, but it does provide great opportunities in the long run.
Advice to Management
Management has expanded in recent years. Initially it was mainly run by a few (President, Controller, and Street Manager). Now there is all of the above, but including a business manager, store manager, and supervisors for various areas. This is proving to be rewarding for those who previously felt there was room for improvement.
Giving employees detailed goals and expectations is more beneficial than broader-styled management.
I applied in-person. The process took 5 days. I interviewed at Americana Tickets NY (New York, NY) in January 2012.
Interview process is short and thorough - we explain who we are and what we do. Candidates are given a clear and accurate description of position expectation and we offer a 90 probationary period.
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