Working at Americana Tickets NY | Glassdoor

Americana Tickets NY Overview

New York, NY
1 to 50 employees
1927
Company - Private
Ticket Sales
$1 to $5 million (USD) per year
Unknown
Located in the heart of Times Square at the Crossroads of the World, Americana Tickets NY is conveniently located near all the attractions! We offer tickets to all events worldwide, including sold out Broadway shows, concerts, and sporting events. Whether you’re ... Read more

Americana Tickets NY Reviews

3.5
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Recommend to a friend
Approve of CEO
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Jonathan Radler
1 Rating
  • "Fast paced environment with great room for personal and professional growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Americana Tickets NY full-time (More than 10 years)

    Pros

    I've worked at Americana Tickets NY for over a decade. I started out as a messenger delivering tickets to important clients, within a year I was promoted to a phone agent. 5 years later I became an office leader and I'm now currently one of the main company managers.

    • Fun, open environment with solid benefits (which include health coverage, free tickets to shows and events, group sales parties, etc.).

    • There are great opportunities to work together or individually, depending on position.

    • All positions here are excellent for learning customer service skills and hand-to-hand hospitality.

    • Training is really detailed and solid, and is constantly being perfected to make it as fun and painless as possible.

    • All of the employees get along very well, despite big differences in age and background among employees.

    • Dress code isn't strict or stuffy, the company really encourages your personal sense of style and flair.

    • For younger folks, the street team position is a good way to build character (you won't be shy for very long, you'll talk to guests, tourists, and customers all day long).

    As with most small companies, you can really shine here by working hard, being responsible, and having great self awareness and management.

    Cons

    • The secondary ticket industry can be a bit tough. It requires a lot of explanation at times for the general customer. Also, it has peaks and valleys (the summer is quite busy, as well as the winter holiday season... but most other times can be a bit of a mixed bag). This is relatively standard across the secondary ticketing market.

    • Newer employees are expected to work a minimum of 2 holidays, as well as weekends. However, the company is very flexible and is willing to work around schedules to make things work.

    • A lot is expected of you in regards to workload (again, this is pretty common for a small company). Personal management is a big factor in this.

    • All employees are cross-trained in almost all areas which can be a little overwhelming at first, but it does provide great opportunities in the long run.

    Advice to Management

    Management has expanded in recent years. Initially it was mainly run by a few (President, Controller, and Street Manager). Now there is all of the above, but including a business manager, store manager, and supervisors for various areas. This is proving to be rewarding for those who previously felt there was room for improvement.

    Giving employees detailed goals and expectations is more beneficial than broader-styled management.

See All 9 Reviews

Americana Tickets NY Photos

Americana Tickets NY photo of: 3rd Floor Ticket Desk at main headquarters in the New York Marriott Marquis.
Americana Tickets NY photo of: Office and 3rd Floor Ticket Desk exterior
Americana Tickets NY photo of: Office exterior
Americana Tickets NY photo of: Inside office
Americana Tickets NY photo of: Inside office
Americana Tickets NY photo of: 8th Floor Ticket Desk inside New York Marriott Marquis
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Americana Tickets NY Interviews

Experience

Experience
100%
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Getting an Interview

Getting an Interview
34%
33%
33%

Difficulty

1.7
Average

Difficulty

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  1.  

    Sales Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at Americana Tickets NY (New York, NY) in January 2012.

    Interview

    Interview process is short and thorough - we explain who we are and what we do. Candidates are given a clear and accurate description of position expectation and we offer a 90 probationary period.

    Interview Questions

    • What salary are you looking for? Are you available for evenings and weekends? Are you available for Holidays - what are your restrictions?   1 Answer

    Negotiation

    Short

See All 3 Interviews

Americana Tickets NY Awards & Accolades

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