Working at Amplify Credit Union | Glassdoor

Amplify Credit Union Overview

Austin, TX
201 to 500 employees
1967
Nonprofit Organization
Banks & Credit Unions
Unknown / Non-Applicable
Amplify is a member-owned financial cooperative with more than 57,000 members and over $800 million in assets. We've been serving Austin since 1967, when we got our start as IBM Texas Employees Federal Credit Union.

Amplify has eight ... Read more

Mission: To improve the lives of our members and the strength of our communities.

Company Updates

  • Games are no fun when you can't find the pieces. Letty, Bill and Conner recently spent time sorting through board games at the Boys and Girls Clubs to ensure every piece was right where it should be. Yahtzee!

    —30+ days ago
  • Alvin normally works in IT, which is serious business. This just goes to show that he has a lighter side as well! Mopping may be a chore, but when you are doing it to help the Boys and Girls Clubs of the Austin Area you can't help but smile.

    —30+ days ago
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Amplify Credit Union – Why Work For Us?


Amplify is a member-owned cooperative with more than 57,000 members and over $800 million in assets. We've been serving Austin since 1967, when we got our start as IBM Texas Employees Federal Credit Union.

In 2006 we changed our name to Amplify Credit Union and opened our membership to anyone who lives, works, or goes to school in Bastrop, Caldwell, Hays, Travis and Williamson counties. You also qualify for membership if someone in your family is currently a member.

While we've grown by leaps and bounds since 1967, one thing has remained constant: our primary focus is on serving the best interests of our members. Every day, every decision we make is rooted in making sure we're acting as responsible stewards of our members' finances.

If you have to work, shouldn't you enjoy it?


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Amplify Credit Union offers talented and motivated people (like you!) the opportunity to do the best work of their lives in an exciting and emerging company. Offering competitive pay and benefits, internal advancement opportunities, and community involvement, you'll have the potential to build the career of your dreams. Click here to watch a video about what it’s like to work at AMPLIFY.

Our culture provides a supportive environment where every team member is motivated and inspired to go beyond the typical service interaction and provide extraordinary experiences, both internally and externally. Amplify team members are encouraged to look at the big picture and strive for solutions to produce positive results.

You will have the ability to make a positive difference for people every day. We challenge you to use creativity and innovation to go beyond your current capabilities, go beyond traditional banking, and create memorable experiences for our members, each other, and the community.

Our special relationship with the people who bank with us is at the core of who we are and how we interact with the community.

Our Purpose [The “why” of our existence as an organization] To provide our members an opportunity to accumulate savings, and to reinvest those savings in our borrowers and community.

Our Mission [What we want to do each day] At AMPLIFY, our culture starts with our mission statement: To improve the lives of our members and the strength of our communities.

Our Vision [What we want to become] To be a leader within the Central Texas community, contributing to the sustainability of the region and creating a meaningful and positive social impact.

Values At AMPLIFY, we have certain values that help us decide what we should do in any given situation. Those values are:

  • Service First - We value relationships first. If we take care of each other and our members, the business will take care of itself.
  • Growth Oriented – We embrace the opportunities presented by growth and seek to capture them in a way that does not compromise our commitment to financial soundness and cooperative principles.
  • Quality Driven – We embrace creativity while being thorough and demanding in our approach; we will always be organizationally and personally accountable.
  • Future Focused – We are vigilant about looking ahead and preparing for emerging trends. “Because we’ve always done it that way” is not acceptable. Rather than asking, “Why?” we ask “Why not?”

Recognition We recognize that the success of our organization depends on the contribution of the team members within it. Our recognition program is designed to honor those contributions.

  • Champion Award - honors team members who go above and beyond to assist internal or external customers
  • Pursuit of Excellence Award - recognizes team members for achieving certifications or degrees, publishing an article, representing AMPLIFY by speaking at an event, participating in a professional development group, or holding a leadership role in a professional association
  • Keen Observer Award - recognizes team members who have protected AMPLIFY and our members by applying keen observation skills to prevent fraud
  • Blaze Award - recognizes team members who have blazed a trail with actions that are outside the scope of their job and benefit AMPLIFY by:
      • providing leadership, or
      • recognizing and suggesting efficiencies or opportunities that AMPLIFY goes on to implement
  • Back Office Member Advocate (annual) - honors a Back Office individual who strives to produce the best possible outcome for our members. This person is someone who regularly:
      • bends over backwards to assist front office team members with member needs, and who doesn't hesitate to help a member directly if the situation arises, and/or
      • looks for ways to improve back office processes to enhance the member experience we provide
  • Front Office Member Advocate (annual) - honors a Front Office individual who strives to produce the best possible outcome for our members and truly help them achieve financial success. This person has a passion for:
      • helping members by cross-selling the best products and services for each unique situation,
      • bringing up new ideas to better serve them,
      • speaking out on issues of concern, and
      • engaging in healthy debate to help members accomplish their goals.
  • Department of the Year (annual) - recognizes a department which demonstrates exemplary professionalism and enforces accountability in the achievement of credit union goals at all levels of the organization
  • Outstanding Achievement (annual) - recognizes one Manager/Supervisor and one team member who has had a remarkably positive impact on AMPLIFY team members, members and the community during the prior year while upholding our values of Commitment, Honesty, Respect, Service, and Accountability
  • Tenure Award - honors team members who have reached a milestone anniversary with AMPLIFY
  • Humanitarian Award (annual) – honors team members who have volunteered 40+ hours in the community

Community Involvement
Community involvement is an important part of our culture. Our business success is built on the community around us, now more than ever. Therefore, we believe it is our responsibility to give back to those who support our growth. Through volunteerism, we can strengthen the communities around us and strengthen our business as well. Click here to watch a video about AMPLIFY’s community involvement.

We encourage every team member to give back to the community in some way. To facilitate this, we offer paid time off through our Community Care Program so that our team members may participate in volunteer projects that occur during their normal work day. Full-time team members receive up to 40 hours a year while part-time team members receive up to 20 hours a year.


The benefits of working at AMPLIFY are numerous and varied to suit the needs of our diverse team.  Of course, the best benefit of all is having a job you love!

Eligibility
Team members who work 38 hours or more per week are eligible for all of our benefits.  New team members become eligible for our benefits (including medical/dental) on the first of the month following two full months of employment.  So, if you start on 2/1 and you work 38 hours or more per week, then you are eligible for benefits on 4/1.  If you start after the first of the month, then you become eligible for benefits a month later (5/1, in this example).

Medical
We are insured by UnitedHealthCare and offer three different plans, including a high deductible plan with a Health Savings Account.  Learn more about this at www.goAMPLIFY.com/employment/employee_benefits

Dental
Our dental insurance is provided through MetLife.  Learn more about our dental insurance at www.goAMPLIFY.com/employment/employee_benefits


Paid Time Off
Amplify offers a Paid Time Off program instead of vacation and sick time plans.  Paid Time Off gives our team members the flexibility to use their time for what is important to them. PTO can be used for vacation time, sick time, or "I just want a day for me" time. 

PTO starts accruing the first pay period you are an employee. The accrual schedule is below. NOTE:  Days Accrued Annually and Hours Accrued Annually are based on a 40 hour work week.  These amounts will differ for part-time employees.

Years of Service FT Annual Days Accrued FT Annual Hours AccruedExempt Accrual Rate Per Pay Pd Non-Exempt Accrual Rate Per Hrs Worked up to 40/week
 0-5 18144 5.5385 0.0692 
 6-10 231847.07690.0885 
 11-15 262088.0000 0.1000 
 16-20 28 224 8.6154 0.1077 
 21+ 30240 9.2308 0.1154 
 

Other Benefits 

In addition to the basic benefits, we also offer:

  • Medical and Dependent Care Flexible Spending Accounts, which allow you to deduct money on a pre-tax basis to pay for medical expenses that your insurance doesn't cover or dependent care expenses (note:  FSA benefits are only available to employees working 38 hours or more per week); 
  • 401(k) Plan * with employer matching of 100%  up to the first 1% contributed by the participant, and 50% for up to the next 5% contributed by the participant (total match of 3.5% on participant's 6% contribution);
  • Defined benefit (pension) plan * that is fully funded by the credit union, providing an additional source of retirement income for eligible team members;
  • Supplemental benefits, such as supplemental life insurance and cancer/critical illness insurance;
  • Voluntary benefits * such as pet insurance, prepaid legal services and identity theft protection;
  • Paid Holidays *;
  • Credit Union membership * and access to services such as BillPayer at no charge;
  • Tuition Reimbursement Program ($2,000 per calendar year for undergraduate studies; $5,250 per calendar year for graduate studies) *;
  • Recognition Program *;
  • Discounted membership to Gold's Gym *;
  • Company gym at Parmer offices*;
  • Up to 40 hours per year of paid time off to perform community service during work hours (20 hours for part-time employees) *; and
  • Wardrobe Assistance Program * (provides an interest-free loan of up to $500 for the purchase of professional clothing/shoes or AMPLIFY logo wear, with an additional $250 available to purchase work out clothing as part of our wellness program)

*Indicates benefits for which part-time team members working less than 38 hours per week are eligible.  NOTE:  Team members must work at least 1,000 hours per year to be eligible for the 401(k) Plan and the defined benefit plan.

Volunteer gets recognized for work with Jackson family

By Nicole Villalpando | Seasons For Caring | Monday, April 9, 2012, 03:35 PM

Amplify Credit Union, which helped both the Jackson family and James Ferguson, get redone homes recognized one of its volunteers on the project with an Humanitarian Award.

Terry McCoy, a training coordinator, at the credit union served as project manager for the renovations to Bertha and Lloyd Jackson’s home. The home got a new bathroom, a new kitchen repainted inside, ceiling holes repaired and refurnished with help from Amplify and other donors.

Amplify gives all of its employees 40 hours of paid volunteer work. McCoy was one of three employees who used all 40 hours. 46 employees used at least some of their Community Care Hours last year.

Amplify Lends A Hand During Season of Caring

 

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ModernCrete founders Stacy and Dan Bishop say growth of their business is thanks in part to Amplify

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Amplify CEO Paul Trylko Elected Chair of Texas Credit Union League

Read More

Three Amplify Employees Named to ACCU Board

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I Love Amplify!

Want to see what some of our team members say about working at Amplify?  Click here to view their testimonials.

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Amplify Credit Union Reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Amplify Credit Union President and CEO Paul Trylko
Paul Trylko
22 Ratings
  • Featured Review

    "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Austin, TX
    Former Employee - Branch Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amplify Credit Union full-time (More than 8 years)

    Pros

    The people is what makes Amplify the best. The investment and development they afford to those who desire it is there and this organization will not hold you back should you choose to challenge yourself. As a tenured manager in Retail I can say the work like balance was good.. at the end of the day, your branch runs based on what you put into it. The upper management created an autonomous environment for the Retail side and does a good job at holding you accountable to work standards. Coaching and development is a priority here; daily, weekly or monthly contact with your boss is normal and you also get invited to focus groups with the CEO to help keep Amplify a desirable place to work. Benefits are great here and the longer you stay on board, the better it gets! Great Credit Union to work for, and growth is in their future. If you get a chance to work here.. DO IT!

    Cons

    In any organization communication is always an issue. With so many moving parts and changes happening it's vital to keep this area a high focus as it can have a direct impact on morale.. and keep in mind.. it may not be a lack of communication but mistakes or indirect/misleading messages.

    Lastly, rude and escalated members are hard to deal with. If a member acts up and escalates a situation, usually they get what they want and their behavior and attitude towards your team members never gets addressed. It's been the hardest part of the job seeing how some members will treat you and escalate a situation just to get a fee waived or process a transaction we typically wouldn't do just to prove a point and hold you to it at a later time.

    Advice to Management

    Keep investing in your people; training, coaching and development. And bring back your yearly employee gathering. (ACE) Not many companies do this and it is an easy way to show appreciation and let your team members mingle and come together to celebrate all the wonderful things Amplify is known for!

See All 48 Reviews

Amplify Credit Union Photos

Amplify Credit Union photo of: Our team was happy to jump in and help Habitat for Humanity!
Amplify Credit Union photo of: 3rd Place - 2017 Lending Dept "Dip Off" - Bacon Artichoke Dip
Amplify Credit Union photo of: 2nd Place - 2017 Lending Dept "Dip Off" - Gooey Bacon Cheese Onion Dip
Amplify Credit Union photo of: 2017 Lending Dept "Dip Off" Winner - Buffalo Chicken Dip
Amplify Credit Union photo of: Sandy & Rick backstage at our Brockton branch. We like to personalize our spaces. Inspirational phrases are always good. Here’s one from the wall: “You have as many hours in a day as Beyonce.”
Amplify Credit Union photo of: Here is Kian hanging out in one of our member meeting rooms. Check out the brick feature wall and that nice window!
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Amplify Credit Union Interviews

Experience

Experience
75%
25%
0%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Business Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Amplify Credit Union in August 2016.

    Interview

    Timeline:
    July 16 - I applied online.

    August 1 - I called the company's HR phone number. The HR Generalist answered. I requested a status on my application for the position, and she was quickly familiar with a status. She said that one round of interviews was just wrapping up and I should expect to hear from her soon about an interview.

    August 5 - I received an email requesting my availability for a phone interview. I picked a time from a calendar of the interviewer's availability, which was an efficient way to schedule it. The email also had links for information about benefits, company culture, how the selection process works, the company's current financial status, and more.

    August 8 - Phone interview. The HR Generalist called me on time. She had several prepared questions and took notes from my answers. I asked several questions about the position, and she had sufficient information to answer almost all of them. She was very friendly and down-to-earth. She seemed to like working for Amplify Credit Union, which is a good sign of the company's treatment of its employees. She asked what salary I was targeting; I responded with my expectation. In turn, I asked for the salary range for the position. She responded with a range that encompassed the answer that I had given for my expectation.

    The phone interview concluded with a description of possible next steps. The HR Generalist would send the notes that she took to during the interview to the hiring manager. There were no outstanding questions from either party at the end of the interview.

    August 13 (yes, a Saturday) at 12:13 am - I received an email from the recruiter informing me that I was not selected for another interview.

    Overall, the process was efficient and featured good communication about where I was in the process. I appreciate the respectful interaction from the HR Generalist even though I was not selected for the position.

    Interview Questions

See All 4 Interviews

Amplify Credit Union Awards & Accolades

  • Candidate Experience Award, The Talent Board, 2013
  • Innovative Practices Award, Austin Chamber of Commerce, 2013
  • CEO of the Year, NAFCU, 2013
  • Professional of the Year, NAFCU, 2013
  • Best Austin CEO, Austin Business Journal, 2012
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Work at Amplify Credit Union? Share Your Experiences

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