Working at Amtrak | Glassdoor

Amtrak Overview

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jobs.amtrak.com
Washington, DC
10000+ employees
1971
Other Organization
Transportation & Logistics
$2 to $5 billion (USD) per year
SNCF, Bombardier Transportation
Moving America where it wants to go.

Amtrak is a unique American success story because of our more than 20,000 diverse employees who drive the performance needed to make us America’s Railroad. For more than 42 years, Amtrak has launched careers ... Read more

Mission: Our mission is to provide safe transportation in the most efficient way possible, while ensuring that our customers get a consistent, high-quality travel experience.

Amtrak Reviews

3.2
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Amtrak President and Chief Executive officer Charles W. "Wick" Moorman
Charles W. "Wick" Moorman
5 Ratings
  • "Customer Service Representative"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Amtrak full-time (More than 8 years)

    Pros

    Able to interact and enhance the customer experience. Free train travel for employees and immediate family. Great health, vision, and dental coverage for union employees.

    Cons

    Job placement is based on seniority. Crazy work schedule unless you have enough seniority to hold a regular schedule. Forget about having weekends off unless you have more than 20 years seniority. Company does not match 401k contribution for union employees. Minimal room for growth. Management is very disconnected from front line employees. Forget about leaving on time if trains are delayed. Divorce rate is high in this industry.

    Advice to Management

    Improve listening skills and consider and respect employees concerns and suggestions. Frontline employees have valuable input to help resolve issues. Focus on mentoring and coaching employees rather than trying to get rid of them. Amtrak will only be successful when managers and employees learn to coexist and work together to enhance the customer experience.

See All 345 Reviews

Amtrak Interviews

Interview Experience

Interview Experience
60%
24%
14%

Getting an Interview

Getting an Interview
68%
11%
6%
6
3
3
2

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (2)  

    Carmen Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Amtrak (Chicago, IL).

    Interview

    it was short an simple. The test was the hardest part about it. You have to pass the test before you even get the interview. Be on time and not a min late. They prefer you get there earlier and it even makes you look good to them.

    Interview Questions

See All 107 Interviews

Company Updates

  • "At the heart of our mission are our employees," Joe Boardman, CEO and President of Amtrak http://glassdoor.com/slink.htm?key=vITC8

    At the Heart of our Mission are Amtrak Employees

    Amtrak is earning industry awards for its business transformation that has reduced costs, restructured performance management and differentiated pay, strengthened career growth and development opportunities, implemented best-in-class recruitment and retention strategies, and created a Total Rewards compensation and benefits structure. "At the Heart of our Mission are our Employees," Joe Boardman, CEO and President of Amtrak.

  • Amtrak made the top 25 STEM Approved Employer list and we are so excited to share the news! ‪#‎AmtrakIT‬ ‪#‎TeamAmtrak‬ ‪#‎AmtrakJobs‬ http://glassdoor.com/slink.htm?key=vI6V2

    2015 STEM Jobs Approved Employers - STEMJOBS

    Over the past year, we reviewed publicly available data along with survey information from hundreds of employers in an effort to assist educators, parents and especially graduating students to recognize what top employers are doing to help you find a career you will love in the present and far into the future.

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Amtrak Awards & Accolades

  • Global HR Top 10 Breakaway Leaders Award sponsored by Evanta, Evanta, 2014
  • Optimas Winner for General Excellence, Workforce Magazine, 2014
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