Working at Answer Financial | Glassdoor

Answer Financial Overview

Encino, CA
501 to 1000 employees
1997
Subsidiary or Business Segment
Insurance Agencies & Brokerages
$50 to $100 million (USD) per year
Answer Financial is one of the largest auto & home insurance agencies in the U.S., with over 3.8 million vehicles and homes insured.

Insurance shoppers in all 50 states can compare insurance prices from some of the more than 20 top-rated ... Read more

Mission: Provide friendly customer service and save money and time for U.S. residents seeking auto and home insurance.

Company Updates

  • At Answer, giving back to our #communities is an essential part of our culture. This week, we spent some time preparing over 100 sack lunches to provide to the homeless community at Hope of the Valley Rescue Mission. #givingback

  • Our associates had a great time volunteering at The Animal Hope & Wellness Foundation in Los Angeles! We love giving back to our communities.

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Answer Financial – Why Work For Us?


  • Answer Financial is one of the largest auto & home insurance agencies in the U.S., with over 2.8 million vehicles and homes insured.
  • Insurance shoppers in all 50 states can compare insurance prices from some of the more than 20 top-rated insurers that Answer Financial represents.

  • Products offered through Answer Financial include: auto insurance, homeowners insurance, condo insurance, renters insurance, motorcycle insurance, RV insurance & boat insurance.

  • In addition to buying insurance online, customers can buy over the phone with assistance from one of our licensed insurance professionals.

  • Answer Financial is part of The Allstate Corporation (NYSE: ALL), the nation's largest publicly held personal lines insurer.



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Benefits to insure your future.

We take great care when picking members of our team, so we invest in your success and your future. New employees receive competitive benefits, including:

  • Company sponsored training and licensing
  • 401K Retirement Plan (Matched 50% up to 6%)
  • Flexible Schedules
  • Business casual office environment
  • Paid time-off plus Holidays
  • Health / Vision / Dental
  • Life / Disability
  • Wellness Program
  • Flexible spending accounts
  • Legal Shield
  • Identity Theft Protection & Restoration
  • Fun Team Building Events

As a company focused on helping people protect what’s important to them, we believe it is important to extend our commitment to our communities. In this spirit, Community Answer™ was created to cultivate lasting relationships with local non-profits that improve our neighborhoods one day at a time. The goal of Community Answer is to unify our team efforts to give back to our communities, and to encourage others who #GiveAHoot to get involved. Here are some of the deserving organizations and missions we support.

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Encino, California Office

New Friends Homeless Center
New Friends helps feed people in need while empowering and equipping them to be productive members in our community.

Tree People
Tree People works to inspire, engage and support people to take personal responsibility for the urban environment, making it safe, healthy, fun and sustainable.

Habitat for Humanity
Habitat helps lift low-income working civilian and veteran families out of substandard housing by offering a gateway to the American Dream of homeownership.

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Ogden, Utah Office

Ogden Nature Center
The Ogden Nature Center makes a 152-acre nature preserve and education center open to the public year-round and providing walking trails, picnic areas, tree houses, bird blinds and an exhibit of live birds of prey.

Union Station Foundation
The Foundation's goal is to preserve and enhance the Ogden Union Station and to promote and protect the heritage of Utah and the American West.

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Knoxville, Tennessee Office

Habitat for Humanity
Habitat helps lift low-income working civilian and veteran families out of substandard housing by offering a gateway to the American Dream of homeownership.

Salvation Army
The goal of the Salvation Army is to meet human needs without discrimination - whether it be to feed, to clothe, to comfort, or to care.

Humane Society
The Humane Society of the Tennessee Valley provides solutions for ending euthanasia of adoptable animals, promoting their mission to Adopt, Spay, Keep.

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Chattanooga, Tennessee Office

Chattanooga Community Kitchen
Chattanooga Community Kitchen works to lessen the struggle and despair of the homeless and needy - out of love and compassion for human kind.

Sales agents share their experience at Answer Financial

Benefits to insure your future.

We take great care when picking members of our team, so we invest in your success and your future. New employees receive competitive benefits*, including:

  • Competitive Compensation + Bonus
  • Company Paid Training and Licensing
  • 401K Retirement Plan - Matched 50% up to 6%, with no vesting period
  • Business Casual Office Environment
  • Paid Time Off / Paid Holidays
  • Health / Vision / Dental Insurance
  • Life / Disability Insurance
  • Wellness Program
  • Flexible Spending Accounts
  • Legal Shield
  • Identity Theft Protection & Restoration
  • Reduced Gym Membership
  • Employee Discount Programs
  • Employee Referral Bonus
  • Charitable Gift Matching

* Some benefits are location and role specific

Join Our Sales Team

As a licensed agent with Answer Financial, you will develop exceptional skill in the areas of sales and customer service, with limitless opportunity, both professionally and financially.

We invest in your success

Answer Financial provides paid training to applicants who are not currently licensed to sell auto or home insurance.

We Bring Leads to You

Our agents benefit from an efficient system designed to generate qualified leads and bring clients to you – no cold calling.

Our Ideal Sales Candidates

  • Sales and/or Customer Relations experience
  • Ability to successfully complete company provided training and state licensing requirements
  • Relentless desire to succeed
  • Persuasive negotiation skills
  • Passionate about positive customer experience
  • Highly effective listening and communications skills Computer proficiency

Check out some of the nice things that our associates have said about working at Answer Financial!

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I absolutely love working from home, it has given me so much more time with my family. I love all the benefits, and incentives that AFI offers!

- Sales Agent in Salt Lake City, Utah

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They have guided me along the way with compassion and knowledgeable understanding. Communication is key. Someone is always there if I have a question or a situation is troublesome.

- Sales Agent in Los Angeles, CA

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I feel the people at Answer Financial really care about their employees and want them to be successful. My coworkers and the managers give tools and assistance to be productive.

- Sales Agent in Los Angeles, CA

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"The directors and managers alike treat everyone with respect and understanding. The management as well as the staff are extremely welcoming and caring when it comes to learning and developing in the Insurance business! The level of help and support can not be compared to ANY place I have ever worked!"

- Sales Agent in Knoxville, TN

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Training was great, they pay for you to get your Property and Casualty license and usually license you in 15-20 states before you start taking inbound calls. Benefits start day one.

- Sales Agent in Ogden, UT

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Seems to be a progressive company with expansion and growth on the horizon. Straightforward product and nice work environment.

- Account Manager in Los Angeles, CA

Answer Financial Reviews

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  • Featured Review

    Helpful (1)

    "Sales Agent in Encino for over 5 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Encino, CA
    Current Employee - Insurance Sales Agent in Encino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Answer Financial full-time (More than 5 years)

    Pros

    I feel The people at Answer Financial really care about their employees and want them to be successful. My coworkers and the managers give tools and assistance to be productive. Answer Financial is giving incentives and perks to acknowledge good customer service. And recognize accomplishments.

    Cons

    Over the past couple years the insurance industry has gone through changes and insurance carriers have pulled out of insuring causing a reduction in carriers. Answer Financial implemented a new compensation plan at the wrong time for the insurance economy making it difficult to make commissions. Answer Financial has recognized this error and is working on creating a new company plan to compensate employees fairly. In the mean time they are offering bonuses and incentives to supplement employees income.

    Advice to Management

    Great job on the Carrier summit in AZ. Thank you for including me. That was a great experience to connect with carriers, coworkers and management. More events like that would be great! Waiting for the new compensation plan and I appreciate the incentives until you role it out. Keep up the momentum of making AFI a great place to work again.

See All 189 Reviews

Answer Financial Photos

Answer Financial photo of: We're happy to announce that we recently partnered with another local non-profit. Associates in our Encino office helped serve meals to individuals at Hope of the Valley Rescue Mission.
Answer Financial photo of: Some of our Knoxville associates volunteered at The Love Kitchen, which provides meals, clothing and emergency food packages to homebound, homeless and unemployed persons.
Answer Financial photo of: Recently some of our Encino employees volunteered at The Animal Hope & Wellness Foundation, which specializes in rescuing and rehabilitating severely abused animals.
Answer Financial photo of: Fun on Halloween 2018
Answer Financial photo of: Fun on Halloween 2018
Answer Financial photo of: Fun on Halloween 2018
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Answer Financial Interviews

Experience

Experience
71%
17%
12%

Getting an Interview

Getting an Interview
53%
30%
9%
4
4

Difficulty

2.8
Average

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  1. Featured Interview

     

    Data Analyst Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Answer Financial (Los Angeles, CA) in June 2017.

    Interview

    There are 3 rounds of interviews. First two rounds are phone interviews with HR and the project manager. The third interview is in-person. A very exciting interview. They are very friendly and professional.

    Interview Questions

See All 27 Interviews

Answer Financial Awards & Accolades

  • Inc. Magazine Hire Power Award, Inc. Magazine, 2013
  • Outstanding Achievement(Web Development), Web Marketing Association (WMA), 2015

Work at Answer Financial? Share Your Experiences

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