Working at Apco | Glassdoor

Apco Overview

Norcross, GA
201 to 500 employees
1984
Company - Public
Insurance
$50 to $100 million (USD) per year
For those sweet cars that turn out to be sour lemons, Automobile Protection Corporation (APCO) sells lemon aid. The company offers extended-care warranties (under the EasyCare brand) and service contracts for new and used vehicles, including cars, pickups, and recreational ... Read more

Mission: We help create passionate and engaged employees and customers in the automotive industry.

Apco – Why Work For Us?


OUR JOURNEY

Knowing that something had to be done about the negative connotation that was so readily associated with the car buying and servicing experience, Larry Dorfman set out to change the paradigm in 1984: create ultimate peace of mind with premier driver benefits, and superior customer satisfaction starting from the vehicle purchase, through the span of the vehicle ownership, and back to the next vehicle purchase. The idea soon turned into a business concept that worked, and in the early 1990’s, Automobile Protection Corporation (APCO) and its EasyCare brand became recognized on a national scale.

Today, APCO Holdings, Inc. is a leading marketer and administrator of automotive aftermarket products sold throughout the United States. With more than 30 years of experience, we offer a full suite of driver benefits, innovative dealer services and industry-leading customer service. We proudly hold an A+ rating from the Better Business Bureau, and our benefits are the industry’s only MOTOR TREND Recommended “Best Buy.” APCO Holdings’ majority shareholder is Toronto-based Ontario Teachers’ Pension Plan, Canada’s largest single-profession pension plan.

Core Values

Fair

We will conduct ourselves with honesty and integrity in everything we do. We will always do the right thing for our customers, our partners and ourselves. If we make an error, we will step up to the plate and provide the coverage and services that should be provided. We will be dependable, respectable and professional while delivering our benefits and services.

Focused

We will operate with persistence and urgency to get the job done in alignment with company priorities. We will deliver our objectives on time, eliminate distractions and stay the course until the work is complete.

Friendly

We will display a positive attitude in our interactions with our customers, partners and with each other. We will put our employees and our customers first. We will have empathy for our customers and fellow employees, understanding their circumstances and points of view. We will greet everyone with the appropriate tone of voice and have respect in all communications including verbal, e-mail and video.

Engaged

We will be self-motivated. We will show up to work every day committed to delivering value to our customers and our peers. We are dedicated to accomplishing the goals of the company whenever we see opportunity for improvement. We will be proactive, identifying and delivering solutions for our customers and ourselves. We will strive to continually improve. We will work to understand the job, discuss things with others and bring value through our interactions. We will be intellectually curious, trying not only to understand our role, but also the role of others, and the bigger picture in the market around us.

Accountable

We are dependable and driven to deliver on our promises.  We are responsive and exceed expectations in a timely manner. We hold ourselves accountable to fulfill our commitments "because we said we would." 

Working Here at APCO

Automobile Protection Corporation (APCO) is a leading marketer and administrator of vehicle service contracts and complementary benefits provided by auto dealers throughout the United States and Canada. Founded in 1984 and based in Norcross, Georgia, APCO offers a full suite of driver F&I (Finance & Insurance) benefits, innovative dealer solutions and industry-leading customer service. We proudly hold an A+ rating from the Better Business Bureau, and our benefits are the industry’s only MOTOR TREND Recommended “Best Buy.”

We have a casual and fun work environment, supportive leadership team and friendly co-workers. We offer competitive wages and a comprehensive benefits package including medical, dental, vision, health savings account, health reimbursement account, flexible spending account, life and disability insurance, Employee Assistance Plan, 401(k) with company match, paid time off, paid company holidays, paid community service days, in-house workout facility, discounted gym membership, and more.

Benefits

• Medical plans with employer HSA contributions
• Health Savings Account
• Flexible Spending Account
• Paid community service day
• Discounted gym membership
• Special rate for vehicle protection plan purchase
• Wellness discounts
• Dental and vision insurance
• Company-paid life insurance
• Company-paid long-term and short-term disability
• 401k with generous company match
• Company-paid Employee Assistance Plan (EAP)
• Supplemental life insurance
• Paid holidays and vacation
• In-house workout facility
• Employee referral program
• Multiple employee engagement events
• Anniversary awards
• Shopping discounts through LifeMart
• Free flu shot program

At EasyCare, our employees are the drivers of our success. We value our employees and strive to offer a competitive compensation and benefits package. We pride ourselves on offering our employees an amazing culture by actively rewarding employees– both in the field and in our corporate headquarters – who demonstrate an unwavering commitment to our company’s values.

Health and 401K Benefits offered 30 days after hire:

Employees enjoy an employee recognition program that rewards them for living the company values, as well as a modern office environment and friendly culture.

Apco Reviews

3.5
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Recommend to a friend
Approve of CEO
Apco Chairman and CEO Larry I. Dorfman
Larry I. Dorfman
16 Ratings
  • Featured Review

    Helpful (1)

    "Good culture within the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apco full-time (More than 10 years)

    Pros

    Good people, decent health benefits, great PTO that grows over the years, relaxed dress attire, can be fun place.

    Cons

    Too many initiatives moving at the same time. Can't get one thing completed before having to move on or add something else. Consistent communication issues between departments, big $$ spent too quickly on things that don't prove worth their value.

See All 30 Reviews

Apco Photos

Apco workplace photo
Apco photo of: Corporate Office
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Apco Interviews

Experience

Experience
33%
50%
16%

Getting an Interview

Getting an Interview
42%
28%
14%
14

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Apco.

    Interview

    It took at least a month, you train for s couple of weeks, you still don't know much when training is over but you can always ask anyone and most people will help you.

    Interview Questions

    • Just regular interview questions

      Why do you want to work here?
      How would you handle rejection?
      Describe a time you gave good customer service   Answer Question
See All 7 Interviews

Apco Awards & Accolades

  • The Nation's Best and Brightest Companies to Work For™, 101 Best & Brightest Companies to Work For™, 2016
  • Atlanta’s Best and Brightest Companies to Work For, 101 Best and Brightest Companies to Work For, 2015
  • BBB Accreditation Standards, Better Business Bureau, 2015
  • 50 Most Engaged Workplaces™ in the United States, I Love Rewards, 2011
  • Torch Award for Marketplace Ethics, Better Business Bureau, 2011
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