Working at AppFolio | Glassdoor

AppFolio Overview

Goleta, CA
501 to 1000 employees
2007
Company - Public (APPF)
Information Technology
Unknown / Non-Applicable
We create easy-to-use, cloud-based software that helps small and mid-sized businesses more effectively market, manage and grow their business. Today, our software serves the legal and property management industries and we have over seventeen thousand happy customers across the ... Read more

Mission: Our mission is to provide cloud-based software that revolutionizes the way small and medium-sized businesses operate and compete in the modern economy.

Our Company Values:

- Simpler Is Better

- Great, Innovative ... Read more


Glassdoor Awards

Highest Rated CEOs: 2016 (#7)

Best Places to Work: 2016 (#24)

Company Updates

  • We are so proud of this award! Building a successful company starts with committed, engaged and happy employees. http://glassdoor.com/slink.htm?key=vIGpA

    AppFolio Wins a Glassdoor Employees' Choice Award

    AppFolio was recently presented with two awards, a Glassdoor Employees' Choice Award and a Best in Biz Award, that highlight our strong focus on building a culture of happy employees.

  • We really pride ourselves on being customer-focused. Our AppFolio Property Manager & MyCase services teams celebrated winning Gold Best in Biz. http://glassdoor.com/slink.htm?key=vQ5Tb

    AppFolio Customer Service Departments Win Gold in Best in Biz Awards 2016

    AppFolio, Inc. has been honored as a Gold award winner for Support Department of the Year in the 2016 Best in Biz Awards.

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AppFolio – Why Work For Us?


At AppFolio we create easy-to-use, web-based software that helps small and mid-sized businesses more effectively market, manage and grow their business.

Our vision is to put exceptional quality technology—usually reserved for the largest companies with ample resources—into the hands of small and medium-sized businesses. We continue to lead the way in providing our customers with user-friendly, intuitive, and innovative solutions that help them improve their workflow and exceed their business goals.

Headquartered in Santa Barbara, California, AppFolio was founded by a team of technology leaders with proven experience creating software that businesses love to use. Our Chief Strategist, Klaus Schauser, was responsible for creating Citrix GoToMyPC and GoToMeeting—two award winning web-based collaboration solutions used across the world. Jon Walker, our CTO, is considered a pioneer in the area of data migration and was responsible for creating advanced migration software that has been deployed to over 40 million computers worldwide. This strong foundation of experience has paved the way for our success and proven expertise in the SaaS industry.

At the heart of our products and services is a talented and agile team that understands the importance of listening to our customers to provide solutions that meet and anticipate their needs. As a result, our rapid growth continues to be fueled by very happy and loyal customers. Our products include web-based property management software (AppFolio Property Manager) and web-based legal practice management software (MyCase).

Check out our open positions in Santa Barbara, Dallas & San Diego!

At AppFolio, every employee is a talented thinker with a dedication to deliver the best customer experience possible. We use an agile, customer-driven software development process and love working in small teams to create cloud-based software solutions that truly transform and simplify our customer’s business.

We’re looking for team members who thrive in a fast-paced, innovative and energetic environment. It’s important to us to have several team members meet our candidates to ensure we make the most informed decision for our team and for you. By the end of the process the candidate should have a thorough understanding of the AppFolio culture—which is all about collaboration, cutting edge technology, customer care, and of course fun! 

Check out our open positions in Santa Barbara, Dallas & San Diego!

Why AppFolio? Hear It From Our Employees


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"It's a great place to work ...the people responsible for leading the company are immersed in it."


"It's a very open environment, everyone can talk to everyone else - everyone matters."


"Our engineering team is the best I've ever worked with."



"We're welcomed to be creative and free ­ people can really live up to their potential."


"They care about the employees - they keep us clothed and fed!"


"There's nothing but job growth here - more clients, more growth. It's a great feeling when there's nothing but sky ahead of you."


Everyone Wins at the 10th AppFolio Hack Day Games! 

When coming up with a theme for AppFolio’s 10th Hack Day, the Olympics was a pretty obvious choice. With the big games coming soon in Rio, it felt fitting to host our own friendly competition in Santa Barbara, complete with a lunch spread of Mediterranean falafels, a Brazilian-themed dinner, and Pinterest-inspired Olympic rings! There were even fun toys like sweatbands, paddle balls, and squash safety glasses on hand to get people in the spirit of the Hack Day games and keep them awake when hour 23 arrived.

Hack Day is a 24-hour event to foster innovation and creativity, for our engineers to think outside of your daily routine, and enjoy some team bonding. We encourage people in different departments to work together with others they wouldn’t normally have the opportunity to work with. The results are a mix of awesome product features and fun inventions.

Read more about Hack Day 2016 here



AppFolio Reviews

4.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
  • Featured Review

    "Great opportunity to be a part of something unique."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Santa Barbara, CA
    Current Employee - Customer Success Manager in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AppFolio full-time (More than a year)

    Pros

    By and far, the best reason to work at AppFolio is the people. They only hire the cream of the crop! They are smart, conscientious, and caring.

    The product is slick and cutting edge. The Engineering and Product teams have their fingers on the pulse of the property management industry and understand how to release product that really makes a difference in the lives of our clients!

    The pay is very comparable to other local software companies for a Success position. And contrary to some reviews, Customer Success offers a lot of room to grow with the company both personally and professionally, but there is a natural order.

    For starters, you have to put in time to master the product, which has a steep learning curve and is constantly changing and improving. This can take well over a year, so you have to be patient.

    You also have to show middle and senior management you are dedicated to the company and are willing to roll up your sleeves and put your time in. The company is growing a lot and positions are always opening up. If you make it clear that you want to grow with the company they'll advance you.

    Cons

    It is hard to plan labor needs to meet queue needs, so you can feel overwhelmed at times. The management team is sensitive to it and they are doing everything they can do mitigate it.

    Advice to Management

    Keep being transparent about upward mobility and how and what you are doing to keep the work flow manageable.

See All 150 Reviews

AppFolio Interviews

Interview Experience

Interview Experience
55%
23%
21%

Getting an Interview

Getting an Interview
47%
20%
13%
13
3
2

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Sales Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through college or university. I interviewed at AppFolio.

    Interview

    The interview process was great. Easy to speak to, and were very intriguing, however it is very underpaid in my opinion. The atmosphere of the work place is great. everyone seemed very down to earth.

    Interview Questions

    Reasons for Declining

    Low pay

See All 106 Interviews

AppFolio Awards & Accolades

  • Best Small & Medium Companies to Work For, Glassdoor, 2016
  • Customer Service Department of the Year (Silver- Computer Services and Software), American Business Awards (the Stevies), 2015
  • Union of Design and Engineering, The International Design For Experience Award, 2014
  • Best Property Management Software Solution, Multi-Housing News, 2014
  • Bronze Stevie Award (Integrated Mobile Experience), American Business Awards, 2014
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