Working at AppRiver | Glassdoor

AppRiver Overview

Gulf Breeze, FL
201 to 500 employees
2002
Company - Private
IT Services
$50 to $100 million (USD) per year
AppRiver is more than a profitable, rapidly-growing email and web security provider. We are an innovative team dedicated to delivering the best experience possible for our clients, and our employees. As a global leader in IT security, we are always looking for talented ... Read more

Mission: AppRiver was founded in April of 2002 with a mission to develop and deploy a steady flow of powerful email and Web security solutions and make them available to companies around the world. We've grown rapidly by leveraging the flexibility and cost-effectiveness ... Read more

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AppRiver – Why Work For Us?


What's it like working at AppRiver?


 

When you come to work at AppRiver you become an Apper, a part of our Phenomenal Care engine. We work hard to make things easy for our customers -- businesses of all sizes, with or without dedicated IT staff or resources. They all need high-quality cloud-based apps, and they all deserve Phenomenal Care.

The concept of Phenomenal Care is our guiding principle internally as well. We treat each other with courtesy, respect and professionalism. Our team members, in turn, are highly responsive to our customers and are genuinely concerned with solving their problems.

Our "golden rule" here is don’t be a jerk to our customers or to each other.

No matter what team you join at AppRiver our first priority is to deliver the kind of service we would want and expect ourselves.


Every team at AppRiver works together to make sure our customers know one thing: no matter how big or small, your business matters. Not just to you, but to us. Not just occasionally, but all day every day. Our teams members share an expectation that everyone of us will go the extra mile for our customers and for each other.

Here are how a few Appers describe their AppRiver experience.


When I was in the market for my next opportunity, there were several factors that were important to me.  I was specifically looking for a company that was staffed by smart, fun and entrepreneurial-minded people while at the same time being able to provide professional growth and a good work/life balance.  It was also critical that I find a company where folks carry themselves with a high degree of integrity; both in the work they do as well as in their dealings with each other and with clients.  I feel like AppRiver has more than lived up to this uncommon blend of values in the time that I've been here.  Phrases like "Deliver phenomenal care in a personable way" and "Check your ego at the door" aren't blurbs on a long-forgotten mission statement.  They are core values that every member of the company conducts themselves by.  5 stars all the way.

Michael

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“I am a member of the software development team in Atlanta and have been at AppRiver for almost 4 years.  I learned early on that AppRiver is different from other places I've worked.  A couple of weeks after joining the company, I was in a team planning meeting.  Those in the meeting included junior, mid and senior level developers.  In my past experiences, most meetings were dominated by managers or those who were the most outspoken.  This meeting at AppRiver was different.  When a topic was on the table for discussion, our team lead would go around the room and ask every single person to share their thoughts on the topic, regardless of the person's role, title, or skill level.  Furthermore, the team not only listened to everyone's opinions, they would genuinely try to see the situation from those other points of view!  It was inspiring to witness people become empowered to express their ideas and have those ideas be respected equally.  I have since discovered that this is just one of many great attributes ingrained in the AppRiver culture.

Ryan

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“Since leaving the Navy, I've worked at other companies. None of them came close to AppRiver's positive culture of phenomenal care. Everyone supports each other while supporting our customers. I'm sincerely grateful to be working with AppRiver every day. My choice to work with the team was based on two things. The people and the work. Recently, the company formed its top values that are great standards to live up to. The values closely remind me of the spirit I was used to in the Navy. I’ve seen excellent programs implemented to make this company a great place to work.

 

The flexibility on work hours truly weighted my commitment. I volunteer in the community in my free time and AppRiver encourages that. AppRiver invests financially in its employee's professional development which shows every employee plays a valuable role here. There's good training available for everyone here.”

Erik

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"I could not ask for a better place to work! When I came to work here I had little knowledge of the tech industry, and from the beginning I received great training and support. The training team, leaders, and co-workers are phenomenal-  they will set you up for success. AppRiver cares about its employees! Some places talk about work/life balance- AppRiver encourages and promotes it! Some of the perks include: great amount of allowed PTO plus holidays, App Days (free catered lunches to all employees), free massages, free workout classes, and a great sense of camaraderie among the teams.  I’m proud to be an Apper and thankful for the opportunity to be part of this family."

Josie

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"Being an Apper  changed many aspects of my life, especially professional of course, I grew with AppRiver, I became more confident with AppRiver, more open as an employee and individual, it shaped who I am, and I am proud of it. For AppRiver to give me a chance to prove myself, it means a lot to me. We are a family indeed, it’s a pleasure to come to work every day and meet with my peers, crack a joke, work together, help each other. It definitely makes work days  easier and more enjoyable. I can say that the past almost 4 years of my life were very rewarding from the professional point of view. Thank you AppRiver!"

Alina

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“When I applied at AppRiver I didn't really have much experience with the services they offered. I prepared for the interview by reviewing their website and trying to learn more about the services listed. In the interview I shared what I knew and what I didn't know in hopes that honesty would go a long way. I told AppRiver I was a quick-learning, driven individual and I all I needed was a chance to prove that. I have been at AppRiver for a little over 4 years now and it is amazing how much I've learned and grown in that short time. When I come up with an idea my managers and colleagues embrace it and encourage me to pursue it. That phenomenal attitude has allowed me to create tools we would not have otherwise and ultimately improves our ability to support our clients and each other. I could not ask for a better place to work and I am truly grateful that AppRiver took a chance on me!”

Nathan

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“In my short time at AppRiver (almost three years), my role has grown in an enormous way. The managers and colleagues here have really helped foster my professional strengths and talents. Every teammate at AppRiver, whether in or out of your department, will always step up in a big way. We’re a work-hard-play-hard team that truly values each other. It’s an incredible honor to work for one of the biggest growing companies around, who insists on staying true to the Phenomenal Care of its employees.”

Rachel

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"Before I started working at AppRiver, I was a manager at a grocery store in the area. I was working between 60 and 80 hours a week putting groceries on the shelf. I had been in these customer service types of jobs since I was 16, and I wasn’t sure what the future held for my career. I studied computer science in college, but I had a hard time finding the right opportunity to use my education. I was talking to a friend one day and he told me how much he liked working at AppRiver. It sounded unlike anything else I'd heard of in our area, but I was a little concerned because they didn’t focus on the field I specialized in.

My friend encouraged me to apply, so I did. I got an interview based on my experience in customer service. I wasn’t sure if I'd be a good fit, since I didn’t have a great deal of experience with email support. They offered me a job and gave me the training I needed to excel. I’ve been here for two years and it has been the best job I’ve ever had. AppRiver has a great future and I’m glad I have the opportunity to grow and advance with them."

Joe 

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"I have enjoyed working at AppRiver since 2012. I have experience in systems analysis for service commodities to campaign strategy in digital marketing. Coming from this diverse background, AppRiver has embraced me as an individual with available skills. I am happy to have found an employer that encourages my passions and creativity. As an employee, one of the best aspects of AppRiver is that management recognizes and fosters growth within their employees. The family atmosphere allows us to apply our skills, strengthen our weaknesses, and balance one another – I’m excited every day because I have those opportunities in a progressive and safe environment. Not only do I feel valued by my superiors and peers, but also the company culture is one where colleagues genuinely care about one another. I look forward to growing with AppRiver!"

Michel

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“Michael Murdoch and I started AppRiver back in 2002 with the idea that we could use the Internet to deliver apps to businesses on a subscription basis. We like to joke that we were two guys and a spam filter back then. Only it isn’t a joke. Mike was the sales department and I was support. (We alternated being HR in case one of us had a complaint!) Now we have more than 270 team members serving 67,000 customers around the world.

"I was born and raised in Northwest Florida, so creating and running a successful global company from what is essentially my hometown is a special point of pride for me. At the same time, we recognize the need to be where our customers need us and where we can find the talent we need to continue growing. So we’ve opened offices in Austin and Atlanta. We also have an EMEA headquarters in Lupfig, Switzerland and another European office in Barcelona, Spain.

“Obviously I’m a little biased, but I think we’ve created a great company to work for. We offer competitive salaries, great benefits and a company culture that reflects its entrepreneurial roots. Mike and I still own the company and we still enjoy coming to work here every day. Check us out. Maybe you’ll like it here too."

Joel 

Benefits

AppRiver offers excellent work-life balance, great locations in the US and abroad, as well as a comprehensive benefits package that includes:

  • Competitive salary
  • Health, Dental, Vision insurance paid at 70%
  • Employer Matching 401(k) Safe Harbor Retirement Savings Plan
  • Profit Sharing
  • Life Insurance/AD&D
  • Long Term Disability Insurance
  • Employee Assistance Program
  • Long Term Care plan
  • 529 College Savings Plan
  • Paid holidays
  • Paid time off (PTO) plan
  • Family friendly environment
  • Training & continuing education
  • Company sponsored events


Locations

AppRiver started as two guys and a spam filter in 2002 in the heart of Northwest Florida. Since then we’ve opened offices around the world, and currently have six locations. 

Gulf Breeze, FL

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Our global headquarters is nestled in the heart of the Gulf Coast, just a few minutes from Pensacola Beach.

Atlanta, GA

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We have office space in the heart of Midtown, and have a growing team of developers here.

Austin, TX

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AppRiver opened our office in Northwest Austin in 2013 to provide offices for our growing engineering team.

Barcelona, Spain

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One of our two offices in Europe. We have sales, support, and marketing team members here serving the EMEA market.

Lupfig, Switzerland

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Our EMEA headquarters is located in Lupfig, near Zurich, Switzerland. Swiss data security and privacy practices are the best in the world and our European customers can take comfort in knowing their data resides on the continent.


AppRiver has a simple mission - to be Phenomenal. We count on every Apper to help us continue that mission every day. Here's the path we take:

  • Deliver Phenomenal Care® in a Personable Way – Put an accessible, professional and human face on the world of technology.
  • Do the Right Thing Simply Because it’s the Right Thing To Do – As the old saying goes, “There’s nothing nearly so clever as honesty and sincerity.”
  • Do What You Love, Love What You Do – You owe it to yourself and to those around you to do work that is fulfilling and rewarding, whether that’s at AppRiver or elsewhere.
  • Check Your Ego at the Door – We value individual contributions, but we only succeed by working as a team. 
  • Make Excellent Work Your Default Setting – Your strongest motivation should be a burning desire to be great at your job.
  • If You're a Team Leader, Lead from the Front – Be a person worthy of respect and emulation.

AppRiver Reviews

4.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Michael Murdoch
35 Ratings
  • "Glad I made the decision to join AppRiver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apper in Gulf Breeze, FL
    Current Employee - Apper in Gulf Breeze, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AppRiver full-time (Less than a year)

    Pros

    Great commute, friendly co-workers, lots of perks for employees like fresh fruit every week, massages, monthly cook-outs, flexible schedules, great benefits for the area. They really do believe in making everyday a phenomenal day for employees.

    Cons

    Work environment is a bit drab but I think it's more the building, doesn't fit the culture of the company. Has an old banker's office feel. Interview process is slow but if you already have a job then the process is more bearable.

    Advice to Management

    Update the building, slap some paint on the walls, update a few things... let the building tell the story of the culture as well. Find ways to improve the interview process. HR was responsive but meeting with the department managers was beyond slow.

See All 48 Reviews

AppRiver Photos

AppRiver photo of: Michael Murdoch (R), Chief Executive Officer
AppRiver photo of: Fred Siegel - Spotlight Speaker at AppRiver today!
AppRiver photo of: AppRivers ApperDay for it's 15th Anniversary
AppRiver photo of: AppRivers ApperDay for it's 15th Anniversary
AppRiver photo of: Employee Appreciation Day
AppRiver photo of: Jason Morris, AppRiver’s Quality Assurance Analyst, is passing on his love of the game by volunteering at the local youth sports association. #AppRiverGivesBack
See All PhotosSee All

AppRiver Interviews

Experience

Experience
75%
17%
8%

Getting an Interview

Getting an Interview
100%

Difficulty

3.4
Average

Difficulty

Hard
Average
Easy
  1.  

    .NET Developer Interview

    Anonymous Interview Candidate in Gulf Breeze, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    The process took 4 days. I interviewed at AppRiver (Gulf Breeze, FL) in July 2011.

    Interview

    Applied online and received a phone call requesting a time for a phone interview.
    Spoke with the senior hr rep and enjoyed the conversation. They asked a lot of questions about different technologies related to databases, web services, security, and multi-threading.

    Interview Questions

    • Was asked about my understanding of certificates and SSL   Answer Question
See All 12 Interviews

AppRiver Awards & Accolades

  • Best Companies to Work For, Florida Trend Magazine, 2009
  • Best Companies to Work For, Florida Trend Magazine, 2010
  • Best Companies to Work For, Florida Trend Magazine, 2011
  • Best Companies to Work For, Florida Trend Magazine, 2012
  • Stevie Silver Award - Customer Service, The Stevie Awards, 2013
See More

Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

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