Working at Arbella Insurance | Glassdoor

Arbella Insurance Overview

Quincy, MA
1001 to 5000 employees
Company - Private
Insurance Carriers
$100 to $500 million (USD) per year
Founded in 1988 in Quincy Massachusetts, Arbella provides car insurance, home insurance and business insurance in Massachusetts and Connecticut, as well as business insurance in New Hampshire and Rhode Island. Financially strong and customer focused, we’ve been here in ... Read more

Mission: The mission of Arbella Insurance Group is to be a recognized regional leader in car insurance and other insurance products, including home insurance, and business insurance.

Our company endeavors to be the best at everything we do. As such, our Vision is ... Read more

Arbella Insurance – Why Work For Us?

We're all about the people!

At Arbella, "Here. For Good" is more than a commitment to our customers; it's a promise to our employees. That's why have we have been chosen as one of the Best Places to Work in Boston for ten years in a row. It's also why 71% of our employees have been here for at least five years, 36% for at least 15 years, and many of us since the beginning.

As a member of our team, you’ll experience the best of two worlds – the engaging challenges of a constantly evolving industry and the stability of a financially strong and customer focused company.
We offer work/life balance, competitive salaries and a comprehensive benefits plan that keep our employees happy, healthy, and engaged.
If you’re looking to join a dynamic culture with friendly, supportive leadership, community involvement and career development opportunities, then we would love to have you join our team.
Check out our job listing and apply today. We’d love to hear from you!

The mission of Arbella Insurance Group is to be a recognized regional leader in car insurance and other insurance products, including home insurance, and business insurance.

Our vision.

Our company endeavors to be the best at everything we do. As such, our Vision is "to be the best property and casualty company in the Northeast."

Our values.

Employees - We will encourage a culture that supports the balance between personal goals and interests, and professional goals and development.

Customers - We will maintain the highest levels of customer service and treat all customers with honesty and fairness.

Trust - We will maintain positive and enduring relationships with all those who rely on our service. We will keep our word and act with honesty and integrity.

Performance - We will always seek new ideas, opportunities, and methods of doing business because we strive for excellence. We aim to outperform the industry in every way. We are resilient and passionate about what we do.

Citizenship - We will engage in activities that have a positive impact on the people and organizations within our communities.

Arbella. Here. For Good.

At Arbella, “Here. For Good.” is more than a commitment to our customers; it’s a promise to our employees. We provide the support, benefits, and dynamic workplace that keep our people here and happy. And there are opportunities for service that allow them to give back to their communities. That’s why we have been chosen as one of the best places to work in Boston for ten years in a row. It’s also why 71% of our employees have been here for at least five years, 36% for at least 15 years, and many of us since the beginning.

Work With the Best

Our employees are a diverse bunch and all of us share one thing in common—we are committed to our customers, local independent agents, and to each other. Our people work with Arbella’s vision in mind: to be the best property and casualty insurance company in the Northeast. As an employee at Arbella, you can take comfort in the fact that your colleagues are working with the same passion and dedication to customer service that you are.

Succeed with Arbella

At Arbella, we recognize that in order to have the best people, we need to invest in them—and heavily. When you arrive, you’ll participate in an onboarding program with our top executives and receive extensive customer service training to help you work toward service-related performance goals. Throughout your career at Arbella, you’ll have opportunities for professional and personal growth. We recognize that our greatest asset is our people, and we treat them that way. Our success depends on you.

Our Culture

We work hard—but we provide opportunities to grow, learn, and have fun, too. You’ll find lots of opportunities to socialize during and after hours, give back to the community through our year-round volunteer programs, and enjoy a warm and friendly work environment that values you as an individual.

Who We’re Looking For

Quite simply, we’re looking for go-getters. Do you want to succeed? Do you believe in exceptional service? Do you love to help people? To be part of a dynamic, supportive team? If the answer is yes, then you’re Arbella material.

See more at

Excellent employees deserve excellent benefits. At Arbella, top-notch medical, retirement, and enrichment opportunities are just the beginning. Here are just some of the programs we currently offer:

Health insurance benefits

  • Medical
    • Summary of Benefits HMO Blue N.E.
    • Summary of Benefits HMO Blue 1000
    • Summary of Benefits Blue Choice (POS)
  • Dental
  • Vision
  • Flexible Spending Accounts (FSA)

Retirement and savings benefits

  • 401(k) Plan
    • Company match with immediate vesting
  • Profit Sharing Bonus
  • Employer Profitability Contribution

Paid time-off benefits

  • Flexible holiday schedule
  • Vacation time

Learning and development opportunities

  • Onsite career development, coaching, and training
  • Tuition Assistance/Reimbursement
  • Discounted and deferred tuition rates with local colleges

Employee discounts

  • Personal Insurance—car, homeowners, renters, condo
  • Entertainment: Amusement park and Movie tickets
  • Local products and services

Income protection benefits

  • Short term disability (co-provided)
  • Long term disability
  • Long term care insurance

Health services benefits

  • Onsite fitness center/personal trainer
  • Fitness reimbursement program for offsite employees
  • Onsite nurse
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Health awareness/education programs
  • Onsite Weight Watchers® program

Survivor benefits

  • Life insurance benefits
  • Ability to purchase other options

Other benefits

  • Arbella Activities Committee
  • Arbella Charitable Foundation
  • Matching Gift Program
  • Employee referral awards
  • Service awards
  • Group Legal Plan
  • Access to financial counselor
  • Onsite parking
  • Onsite cafeteria and kitchen area
  • Free Shuttle Service to T (Quincy only)

All about Service!

Here at Arbella, we’ve earned a reputation for having outstanding service thanks to our exceptional employees.

Customer Service Representative

We’re very proud of our 96% satisfaction rating, and it all starts with our fabulous Customer Service team. Our staff loves helping people, and when they can help a customer resolve an issue and leave them happy—well, there’s nothing better than that.

The goal among Customer Service’s leadership is to promote a fun, positive work environment for their teams. There are all kinds of team-building activities like volunteering in the community, holiday decorating contests, pot luck lunches, and more. It’s all about the team mentality: work as a team, grow as a team, and have fun as a team. Customer Service folks depend on one another, and the friendships they build can last a lifetime. Read more

“At Arbella, Customer Service has a great balance between work and fun. There are so many people who are just starting their careers and many experienced employees who are great resources for anything you need. Everyone here is so supportive and wants to see their coworkers succeed.” – Noreen, started at Arbella June 2016

Claim Service Center Representative

We’re committed to providing the very best claim service in the market, and our customers agree. The Claim Service Center (CSC) is the front line of contact with our customers and where all claims are set up and triaged.

“There’s no greater feeling than hanging up the phone and knowing you’ve made a difference. As a customer, filing a claim can be frustrating. But if you can help turn someone’s experience into a positive one and hear in their voice how grateful they are, it really sticks with you.” – Chris, started at Arbella February 2017

The folks in the CSC infuse as much fun as possible into their work day. The office celebrates customer service successes with pizza parties, pot luck lunches, and ice cream socials.

Employees feel valued and respected by their leaders and peers, and have developed a close-knit group that always welcomes new members.

“Not only are the people around you great support systems when working through challenges, but there are tons of other outlets in the office as well. From coloring boards to team building experiences to department outings, there are so many ways to recharge and get yourself ready to deliver more exceptional service.” – Lauren, started at Arbella February 2016

Working in the CSC develops a great deal of problem solving, critical thinking and communication skills. Learning how to multitask and be flexible in a high-energy, fast-paced environment helps to prepare them for the next step in their career.  It’s no wonder that it’s been nicknamed the “pipeline” of talent for the rest of the company! Read more

Take a look at some stories from employees on how they take pride in serving and helping our insureds. Click here

Sound interesting? Apply Today!

Check out this career roadmap! With tons of avenues to explore based on your interests and passions, your time at Arbella will be filled with different routes to take on your way to your ideal career.

Apply for one of our rewarding customer service jobs which include a comprehensive onboarding program, lots of training and a dedicated mentor. Join us today!

Arbella Insurance Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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John F. Donohue
53 Ratings
  • "Great company, happy culture"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Specialist in Quincy, MA
    Current Employee - Billing Specialist in Quincy, MA
    Positive Outlook
    Approves of CEO

    I have been working at Arbella Insurance full-time (More than 3 years)


    Low stress job, great coworkers, room for development


    Management sometimes unprofessional, hard to trust

See All 79 Reviews

Arbella Insurance Photos

Arbella Insurance photo of: Our employees served ice cream at the Jimmy Fund Scooper Bowl.
Arbella Insurance photo of: Our employees volunteer every year at the Boston Celtics Stay in School Program's end of year assembly.
Arbella Insurance photo of: Our employees regularly volunteer at South Shore Habitat for Humanity.
Arbella Insurance photo of: Team Arbella raised over $24,500 at the 2016 Project Bread Walk for Hunger.
Arbella Insurance photo of: Sweet Georgia P's of Vermont stopped by to deliver fresh, organic produce to our employees as part of their Farm Share program.
Arbella Insurance photo of: Our employees played in the ABCD Field of Dreams fundraiser softball game at Fenway Park.
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Arbella Insurance Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Customer Service Representative Interview

    Anonymous Interview Candidate in Quincy, IL
    Declined Offer
    Positive Experience
    Easy Interview


    I applied through college or university. The process took 3 days. I interviewed at Arbella Insurance (Quincy, IL) in April 2018.


    The interview process was a welcoming and friendly. First I met with HR and discussed benefits package and they asked me about my resume. Then I was taken up to shadow one of the reps for a half hour. Finally the two managers interviewed me about where I see myself in a few years, how I deal with adversity, etc.

    Interview Questions

    • What's one difficult sitation you found yourself in and how did you deal with it   Answer Question
See All 22 Interviews

Arbella Insurance Awards & Accolades

  • Best Places To Work, Boston Business Journal, 2018
  • Best Places to Work in Boston, Boston Business Journal, 2016
  • Best Places To Work, Boston Business Journal, 2017
  • Best Places To Work, Boston Business Journal, 2015
  • Best Places To Work, Boston Business Journal, 2009
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