Working at Arbella Insurance | Glassdoor

Arbella Insurance Overview

Quincy, MA
1001 to 5000 employees
Company - Private
Insurance Carriers
$100 to $500 million (USD) per year

Working at Arbella Insurance

Founded in 1988 in Quincy Massachusetts, Arbella provides car insurance, home insurance and business insurance in Massachusetts and Connecticut, as well as business insurance in New Hampshire and Rhode Island. Financially strong and customer focused, we’ve been here in ... Read more

Mission: The mission of Arbella Insurance Group is to be a recognized regional leader in car insurance and other insurance products, including home insurance, and business insurance.

Our company endeavors to be the best at everything we do. As such, our Vision is ... Read more

Arbella Insurance – Why Work For Us?

We're all about the people!

At Arbella, "Here. For Good" is more than a commitment to our customers; it's a promise to our employees. That's why have we have been chosen as one of the Best Places to Work in Boston for nine years in a row. It's also why 71% of our employees have been here for at least five years, 36% for at least 15 years, and many of us since the beginning.

As a member of our team, you’ll experience the best of two worlds – the engaging challenges of a constantly evolving industry and the stability of a financially strong and customer focused company.
We offer work/life balance, competitive salaries and a comprehensive benefits plan that keep our employees happy, healthy, and engaged.
If you’re looking to join a dynamic culture with friendly, supportive leadership, community involvement and career development opportunities, then we would love to have you join our team.
Check out our job listing and apply today. We’d love to hear from you!

The mission of Arbella Insurance Group is to be a recognized regional leader in car insurance and other insurance products, including home insurance, and business insurance.

Our vision.

Our company endeavors to be the best at everything we do. As such, our Vision is "to be the best property and casualty company in the Northeast."

Our values.

Employees - We will encourage a culture that supports the balance between personal goals and interests, and professional goals and development.

Customers - We will maintain the highest levels of customer service and treat all customers with honesty and fairness.

Trust - We will maintain positive and enduring relationships with all those who rely on our service. We will keep our word and act with honesty and integrity.

Performance - We will always seek new ideas, opportunities, and methods of doing business because we strive for excellence. We aim to outperform the industry in every way. We are resilient and passionate about what we do.

Citizenship - We will engage in activities that have a positive impact on the people and organizations within our communities.

Arbella. Here. For Good.

At Arbella, “Here. For Good.” is more than a commitment to our customers; it’s a promise to our employees. We provide the support, benefits, and dynamic workplace that keep our people here and happy. And there are opportunities for service that allow them to give back to their communities. That’s why we have been chosen as one of the best places to work in Boston for seven years in a row. It’s also why 71% of our employees have been here for at least five years, 36% for at least 15 years, and many of us since the beginning.

Work With the Best

Our employees are a diverse bunch and all of us share one thing in common—we are committed to our customers, local independent agents, and to each other. Our people work with Arbella’s vision in mind: to be the best property and casualty insurance company in the Northeast. As an employee at Arbella, you can take comfort in the fact that your colleagues are working with the same passion and dedication to customer service that you are.

Succeed with Arbella

At Arbella, we recognize that in order to have the best people, we need to invest in them—and heavily. When you arrive, you’ll participate in an onboarding program with our top executives and receive extensive customer service training to help you work toward service-related performance goals. Throughout your career at Arbella, you’ll have opportunities for professional and personal growth. We recognize that our greatest asset is our people, and we treat them that way. Our success depends on you.

Our Culture

We work hard—but we provide opportunities to grow, learn, and have fun, too. You’ll find lots of opportunities to socialize during and after hours, give back to the community through our year-round volunteer programs, and enjoy a warm and friendly work environment that values you as an individual.

Who We’re Looking For

Quite simply, we’re looking for go-getters. Do you want to succeed? Do you believe in exceptional service? Do you love to help people? To be part of a dynamic, supportive team? If the answer is yes, then you’re Arbella material.

- See more at:

Excellent employees deserve excellent benefits. At Arbella, top-notch medical, retirement, and enrichment opportunities are just the beginning. Here are just some of the programs we currently offer:

Health insurance benefits

  • Medical
    • Summary of Benefits HMO Blue N.E.
    • Summary of Benefits HMO Blue 1000
    • Summary of Benefits Blue Choice (POS)
  • Dental
  • Vision
  • Flexible Spending Accounts (FSA)

Retirement and savings benefits

  • 401(k) Plan
    • Company match with immediate vesting
  • Profit Sharing Bonus
  • Employer Profitability Contribution

Paid time-off benefits

  • Flexible holiday schedule
  • Vacation time

Learning and development opportunities

  • Onsite career development, coaching, and training
  • Tuition Assistance/Reimbursement
  • Discounted and deferred tuition rates with local colleges

Employee discounts

  • Personal Insurance—car, homeowners, renters, condo
  • Entertainment: Amusement park and Movie tickets
  • Local products and services

Income protection benefits

  • Short term disability (co-provided)
  • Long term disability
  • Long term care insurance

Health services benefits

  • Onsite fitness center/personal trainer
  • Fitness reimbursement program for offsite employees
  • Onsite nurse
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Health awareness/education programs
  • Onsite Weight Watchers® program

Survivor benefits

  • Life insurance benefits
  • Ability to purchase other options

Other benefits

  • Arbella Activities Committee
  • Arbella Charitable Foundation
  • Matching Gift Program
  • Employee referral awards
  • Service awards
  • Group Legal Plan
  • Access to financial counselor
  • Onsite parking
  • Onsite cafeteria and kitchen area
  • Free Shuttle Service to T (Quincy only)

Arbella Insurance Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
John F. Donohue
47 Ratings
  • "Great company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Quincy, MA
    Former Employee - Sales Associate in Quincy, MA
    Positive Outlook
    Approves of CEO

    I worked at Arbella Insurance full-time (More than a year)


    Benefits were tremendous. Truly enjoyed working here!


    Nothing to report for this company.

    Advice to Management


See All 69 Reviews

Arbella Insurance Photos

Arbella Insurance photo of: Team Arbella raised over $24,500 at the 2016 Project Bread Walk for Hunger.
Arbella Insurance photo of: Our employees volunteered to scoop ice cream at the Jimmy Fund Scooper Bowl.
Arbella Insurance photo of: Sweet Georgia P's of Vermont stopped by to deliver fresh, organic produce to our employees as part of their Farm Share program.
Arbella Insurance photo of: Our employees played in the ABCD Field of Dreams fundraiser softball game at Fenway Park.
Arbella Insurance photo of: A group of Arbella employees accepted our award for first place at the BBJ Best Places to Work event.
Arbella Insurance photo of: Each year, Arbella employees raise thousands of dollars for the Dana-Farber Cancer Institute.
See All PhotosSee All

Arbella Insurance Interviews



Getting an Interview

Getting an Interview





    Customer Service Representative Interview

    Anonymous Interview Candidate in Quincy, IL
    Declined Offer
    Positive Experience
    Easy Interview


    I applied through college or university. The process took 3 days. I interviewed at Arbella Insurance (Quincy, IL) in April 2018.


    The interview process was a welcoming and friendly. First I met with HR and discussed benefits package and they asked me about my resume. Then I was taken up to shadow one of the reps for a half hour. Finally the two managers interviewed me about where I see myself in a few years, how I deal with adversity, etc.

    Interview Questions

    • What's one difficult sitation you found yourself in and how did you deal with it   Answer Question
See All 21 Interviews

Arbella Insurance Awards & Accolades

  • Best Places to Work in Boston, Boston Business Journal, 2016

Work at Arbella Insurance? Share Your Experiences

Arbella Insurance
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate