Working at Arrow Exterminators | Glassdoor

Arrow Exterminators Overview

Atlanta, GA
1001 to 5000 employees
Company - Private
Building & Personnel Services
$100 to $500 million (USD) per year
Arrow Exterminators was founded in 1964 and remains a family owned business today. With 100+ service centers operating in 11 states, we are the 6th largest pest control company in the U.S, the 2nd largest privately owned. We believe in going BEYOND THE CALL in everything that ... Read more

Mission: We protect the health and property of our customers and our communities in the most environmentally responsible manner. Our passion ensures we always go Beyond the Call to solve problems and support our local communities.

Arrow Exterminators – Why Work For Us?

Company: About Arrow Exterminators

Our founder, Starkey Thomas, started Arrow Exterminators in 1964, and it remains a family owned business today. With 100+ service centers operating in 11 states, we are the 6th largest pest control company in the U.S and the 2nd largest privately owned. Arrow Exterminators has always been about providing superior, quality pest control and termite protection services to our customers in the most environmentally responsible manner. We strive to continually improve our professional standards, knowledge and efficiency to assure our customers’ 100% satisfaction.

Arrow Exterminators Company Services

Arrow is a full-service company specializing in Pest Control, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Handyman Services, Insulation Services, New Construction Treatments and providing documentation for Real Estate Transactions. We offer these services in both residential and commercial situations.

At Arrow, we pride ourselves on going BEYOND THE CALL because this business is OUR calling and we are committed to protecting your family's health and property while caring for our environment. We're large enough to offer a variety of pest control services at affordable prices and we're small enough to know our customers - the way a good business should. Thank you for giving us the opportunity to serve you.

Arrow's Vision

We are tenaciously persistent in providing uncompromised service to our customers at a great value. By hiring, training and retaining the best people, we will grow to be the largest family owned, privately held pest control company in the United States, and we will do it all with a Clear Conscience.

Arrow's Core Values

  • Passion: We are fanatical about our people and our customers, delivering uncompromised service and value.
  • Safety: Personal safety and team member well-being are our greatest responsibilities, followed by the protection of our environment and company property.
  • Excellence: We operate with a sense of positive discontent — we are never satisfied with the status quo.
  • Growth: We are passionate for beneficial growth. We realize that growth is the key to security, opportunity and innovation.
  • Motivation: We celebrate success, recognizing and rewarding the achievements of individuals and teams.
  • Innovation: We strive to find better ways to satisfy our customers, be more productive and have a strong competitive advantage.
  • Initiative: We take the initiative to do what is right with a clear conscience.
  • Community: We give back to, and are an integral part of, the communities we serve.

History and Culture

Family owned and operated since 1964, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States ranked by revenue. In just over 50 years, Arrow has grown to over $200 million in annual revenue, services 11 states and has 100+ service centers.

Arrow Exterminators and the Thomas family instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone’s quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring onboard. There is never a shortage of jobs available for interested candidates. In addition, we believe in professional development and internal promotions to provide opportunities for successful and dedicated team members to pursue their passions. Interested? Join our team!

We have Opportunities in:

Operations (Residential and Commercial)

  • Management
  • Service Professional
    • Mosquito
    • Lawn
    • Pest Control
    • Wildlife
    • Handyman
    • Termite
  • Sales Professionals
    • Home Evaluators
    • Commercial Evaluators
    • Inside Sales
    • Real Estate and Builder Services
  • Administration
    • Customer Care Coordinator
    • Customer Accounts Coordinator
    • Data Entry Coordinator
    • Office Manager

Corporate Support

  • Human Resources
  • Professional Development
  • Administrative
  • Finance
  • Marketing
  • Information Technology
  • Customer Care

Arrow Advantage

Our Leadership

CEO and President Emily Thomas Kendrick and the Arrow leadership team continue to inspire Arrow team members with their enthusiastic, fun and entrepreneurial spirit, both in business and in life. The strength and ambition of past and present leadership at Arrow trickles down to the rest of the company to create an impassioned and dedicated community.

Our Awards

Our awards and recognitions programs are well known throughout the industry. The company continues to boost incentives and send hardworking team members on vacations around the world. From San Juan, Puerto Rico, to Cancun, Mexico, Arrow sends the best of the best on world-class vacations to celebrate their accomplishments from the year. Premier Club celebrates the company’s top performing sales professionals, and Pinnacle Club recognizes the company’s top producing Service Professionals and Customer Care Specialists. Any of our team members can receive recognition for hard work and dedication, and Arrow celebrates our innovators and leaders throughout the year.

Our Technology

While Arrow’s family culture and history provide the foundation for the company, we are still pushing the envelope in technology to put us at the forefront of our industry. From iPads to GoPros, we are utilizing technology in a way our industry has never seen.

Our service professionals are equipped with everything they need to do the job well and efficiently. This equipment includes handheld devices to manage their scheduling, billing and paperwork, making us a trend-setting, environmentally conscious company. Arrow also assumes the responsibility of working with our software provider to adapt programs to suit our needs as our company continues to develop.

Our Sustainability

Not only does the leadership team consider the current state of Arrow and its team members, but the strategic planning team looks 30 years into the future to ensure stability within the industry and secure jobs for our team members for years to come. Both the future of our team members and the future of our environment are top priorities at Arrow. The use of Integrated Pest Management and Arrow’s STEPS® program serve as our “gut check,” making sure we protect the public and our planet with a clear conscience. We are GreenPro and QualityPro certified.

Benefits and Wellness Suite

Deductibles, healthcare and insurance, oh my! Don’t worry about the benefits beasts; our comprehensive wellness plan and dedicated resources will guide you on your STEPs to health and wealth.

We provide training to break down the basics of insurance, wellness and retirement. In addition, our Benefits Department will guide you through your benefit selections, answer personal questions and assist with your ongoing health and wellness needs.

Arrow’s insurance and healthcare plans are unique in their stability and affordability. In spite of the Healthcare Reform legislation, our generous owners continue to put their team members first. We provide the best benefits suite available for you and your loved ones. Our owners go Beyond the Call to contribute significant dollars to our benefits suite, as well as absorb costs, fees and penalties associated with Healthcare Reform.

Here are a few benefits you can receive as a team member with us:

  • Competitive Compensation
  • Awards, Recognition & Incentive Programs
  • Professional and Career Development Training
  • Promotions from Within
  • Team Member Referral Incentive Program
  • Company Vehicle for Service and Sales Professionals
  • Holidays
  • Paid and Unpaid Time Off


  • 401(k) with Company Matching
  • Roth IRA


  • Medical, Dental and Vision Plans
  • High Deductible Health Saving Account
  • Teledoc Program
  • Voluntary Supplemental Products
    • Disability Insurance
    • Life Insurance
    • Cancer Insurance
    • Accident Insurance
  • Team Member Assistance Program
  • Health & Wellness Suite
  • Company Paid Life Insurance

Arrow Exterminators Reviews

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Arrow Exterminators President & CEO Emily Thomas Kendrick
Emily Thomas Kendrick
64 Ratings
  • Featured Review


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pest Control Technician in Golden Isles, GA
    Current Employee - Pest Control Technician in Golden Isles, GA
    Positive Outlook
    Approves of CEO

    I have been working at Arrow Exterminators full-time (More than 3 years)


    I get to wok independently everyday! i meet new people everyday! feels good to provide a sense of protection for their property and family. You can either get paid good or great depending on you sales drive!


    Hot summers and cold winters is all i have for cons.

    Advice to Management

    Keep it up!

See All 88 Reviews

Arrow Exterminators Photos

Arrow Exterminators photo of: Special Olympics of GA
Arrow Exterminators photo of: CHOA 2017
Arrow Exterminators photo of: March of Dimes Fund Raiser
Arrow Exterminators photo of: Children's Healthcare of Atlanta Parade 2017
Arrow Exterminators photo of: March of Dimes Walk 2018
Arrow Exterminators photo of: 2017 Class of Interns
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Arrow Exterminators Interviews



Getting an Interview

Getting an Interview





    Admin Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Negative Experience
    Easy Interview


    I applied in-person. I interviewed at Arrow Exterminators (Atlanta, GA) in November 2013.


    Sat and spoke to the office manager . I answered all her / his questions. I asked questions they answered. We talked about the industry. It went smoothly and I got the job.

    Interview Questions

    • What experience do you have   1 Answer
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Arrow Exterminators Awards & Accolades

  • AJC Top Workplaces, The Atlanta Journal-Constitution, 2018

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