Working at Asbury Automotive | Glassdoor

Asbury Automotive Overview

Duluth, GA
5001 to 10000 employees
1995
Company - Public (ABG)
Vehicle Dealers
$5 to $10 billion (USD) per year
Asbury Automotive Group has made a living out of being large. The company oversees over 80 dealerships, which operate 103 auto franchises nationwide across the Carolinas, Florida, Georgia, Indiana, Missouri, Texas, and Virginia. The dealerships sell some 30 different brands of ... Read more

Mission: The place where great people want to work, where they can have successful careers, be involved in changing an industry, feel safe and be rewarded.
The retailer that manufacturers want acquiring & running their stores, with outstanding employee ... Read more

Company Updates


  • What an unbelievable night last night as we helped celebrate these truly brave and inspiring Rally kids as they walked the runway for the first time - with the ... help of Vic Beasley and some of his friends from the Atlanta Falcons. By the end of the night, over $300,000 was raised for childhood cancer research!

  • It is now easier than ever to APPLY to join our award-winning team! Visit our newly improved careers site http://glassdoor.com/slink.htm?key=vQVSo and you're just a click away from your desired career opportunity. Good luck and enjoy the new website! #Hiring #WorkforAsbury

    Nationwide Career Opportunities | Asbury Careers

    Asbury Automotive offers various career oppotunties across the country. Browse positions in sales, service, and corporate to help us become the most admired automotive retailer.

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Asbury Automotive – Why Work For Us?


In 1995, the Asbury Automotive Group was started by a group of automotive executives who believed in the power of a dealer partnership that stretched from coast to coast. Today, Asbury is one of the largest automotive retailers in the United States and one of the hottest.

Presently, the Asbury Automotive Group operates 28 automotive brands and 82 franchises in 9 states including Florida, Georgia, Indiana, North Carolina, South Carolina, New Jersey, Mississippi, Missouri, Texas and Virginia. Asbury is headquartered in Atlanta, GA.

Through its 9 individually-branded dealer groups, many of which are some of the most respected names in their markets, Asbury sells, finances and services a diverse range of foreign and domestic automotive brands. For the driven and ambitious, it presents a unique opportunity to get on the fast track to management growth, success and exponential financial gain.

You have the world of business in front of you, with one chance to make your mark. Before you decide which corner of the retail world you want to conquer, consider the following:

Total annual retail sales of automobiles in the U.S. are approximately $1 trillion - twice as large as the supermarket industry and 10 times larger than consumer electronics.

Asbury is a multi-billion dollar, publicly-traded company (NYSE:ABG) whose innovative management structure gives managers the flexibility to run day-to-day operations with the support and economies-of-scale of a larger corporate infrastructure. This promotes and rewards the entrepreneurial spirit as well as team accomplishment.

Asbury is capitalizing on a high proportion of luxury and midline import franchises and should generate above-average revenue growth. Our platform brands are leaders in their markets, and with incentivized management at every level, Asbury is primed for growth both organically and through acquisition

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Career Programs & Training Courses:
Sales Training 101
Service Training 101
Finance & Insurance Training
General Manager Onboarding

Sales Training 101

Sales Training 101 is a course designed to prepare new employees with the foundation of best practices for sales consultants.

Meeting & greeting a customer
Establishing rapport
Conducting a needs analysis
Selecting and presenting a vehicle
How to do a demo drive with a customer
How to work with the service department & finance
When and how to get a manager involved

As a new employee, you will be placed in the week long course immediately after you are hired. The course will define the “12 steps of the road to the sale”. Other components of the course include working with a customer relations management (CRM) system, basic phone skills, and internet retail. Once you complete the course you will start at the dealership. One week of training is never enough; luckily we have sales trainers who will follow up with you 30, 60 and days 90 into your job to help you along the way.


Service Training 101

In a fast-paced environment it’s crucial for you to have a head-start on basics before serving customers. Service Training 101 is designed to prepare Asbury service advisors for the first day of work in the Service Department.

This course begins with an introduction to the company before moving to the expectations of the business, traits of top advisors:

Setting appointments and building value
Utilizing ADP and customer relation management systems (CRMs)
How to handle inbound calls
Following up with customers
Building rapport
Multi-point inspections
Vehicle walk-around
Maintenance/repair review
Active delivery


Finance & Insurance Training

The Finance & Insurance Training course is designed to prepare you with an understanding of the duties of an automotive financial service manager. Asbury offers its customers a variety of products that they can purchase to help further protect their vehicle. Asbury is proud to offer its customers a variety of products that they can purchase to help further protect their vehicle. As a finance manager, it’s important that our customers are educated on all of the available products:

Extended service contracts
GAP
Maintenance warranties
Tire and wheel protection
Dent protection
Protector products for the exterior
Key replacement warranties

The course will introduce you to company and state regulated polices, state regulated products, discussing paperwork with a customer, discussing APR rates, understanding bank fees, the delivery process, dealing with manufacturer and third party lenders, and giving a menu presentation. We will also teach you how to read a credit application, pull a bureau, and how to prevent fraud.


General Manager On-Boarding

(Preparing You and Your Teams for Success)

The most important role of a dealership is the General Manager, and we want to make sure our general
managers are prepared and ready to be the captain of their ship. The General Manager on-boarding program is designed to go over all of the major facets of our business. Each of our corporate director’s will discuss their specific department and give an overview.

Company history (including where we are today financially as a company)
Defining the role of a controller
Human resources
Public relations
Internal reporting
Compliance
IT help desk
Financial services
Tax & risk management
Service department
CSI/sales effectiveness
Fixed operations
Parts drilldown
Legal considerations
ADP & Elead
Marketing

Interested in running one of our dealerships? Apply now on our career’s page.

Asbury Automotive Group & Subsidiaries

In our vision to be America’s most admired auto retailer, we seek the best innovation, the best technology and the best customer experience available. Offering a comprehensive Total Rewards package to our team members is no different. In an effort to achieve our operational excellence goals, we evaluate our programs annually and are always looking to improve and expand our benefit offerings.

Here’s just a sample of the current Total Rewards you may be eligible for.

Life & Leisure

  • Discounts at participating local businesses
  • Discounts on vehicle purchases and services
  • Wellness programs
  • On-site health fairs and seminars
  • Life management services
  • Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.

Learning & Development

  • Paid training for most positions
  • On-site training and online digital training programs
  • Degree’s @ Work powered by Strayer University partnership for Chrysler employees only, free college tuition and e-books. *For participating Chrysler locations
  • Educational reimbursement program for technicians
  • College Scholarship Program is available for eligible dependents of Asbury employees
  • Continuous new e-Learning opportunities
  • NADA executive development program
  • Asbury ethics, integrity and diversity training
  • Management/leadership development
  • Corporate training for corporate team members; excel, public speaking, etc.

 Recognition

  • Service Anniversary Milestone Program
  • Technician Guild Program
  • Asbury’s Most Admired Program

 Perks

  • Complimentary lunch provided at select locations at dealer discretion
  • Company social events
  • Mobile phone discount select positions
  • Gym membership discounts
  • Company demo select roles
  • Employee referral program to earn additional income

 Safety

  • Return-to-Work Program for workers who are injured while on the job
  • Safety training that is tied to your specific position, so you get the training most pertinent to your career

*Rewards may vary by employment site and are subject to change at any time.

Asbury Automotive Reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
David Hult
30 Ratings
  • Featured Review

    Helpful (1)

    "Growth and Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Duluth, GA
    Current Employee - Anonymous Employee in Duluth, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asbury Automotive full-time (More than a year)

    Pros

    Caring Leadership
    Positive Mindset from Leadership
    Career Path
    Been given the tools to be successful
    Adaptation to Industry Standards - very rare, most companies stay in the stone age

    Cons

    No real issues here that I can think of

    Advice to Management

    Being at an age where my career is just starting to blossom, Asbury has given me tools to achieve success in my journey. It starts from the top from the CEO, CMO , and the Fantastic leadership at the store level from Market Directors and GMs.

    Thank you all for playing a role in my success and giving me the opportunity.

See All 210 Reviews

Asbury Automotive Photos

Asbury Automotive photo of: Breast Cancer Awareness Event at Crown Nissan Greensboro
Asbury Automotive photo of: Most Admired Event
Asbury Automotive photo of: General Managers Yearly Conference
Asbury Automotive photo of: Dealer Support Center outing to the Braves Games
Asbury Automotive photo of: Mississippi Children's Home Services Fall for Kids Car Giveaway.
Asbury Automotive photo of: Plaza Motors.. Signs of Hope!
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Asbury Automotive Interviews

Experience

Experience
61%
18%
21%

Getting an Interview

Getting an Interview
53%
11%
11%
11
7
7

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    SERVICE ADVISOR Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Asbury Automotive (Tampa, FL) in May 2018.

    Interview

    The company has a great process for the applying applicant. The online application, uploading of resume and any questions was very clear and specific. The email contact after a day shows the quick process via online for possible employees.

    Interview Questions

See All 30 Interviews

Asbury Automotive Awards & Accolades

  • Fortune 500, Fortune, 2014
  • Fortune 500, Fortune 500, 2017
  • Fortune 500, Fortune 500, 2016
  • Fortune 500, Fortune, 2015
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