Working at Ascend Federal Credit Union | Glassdoor

Ascend Federal Credit Union Overview

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Tullahoma, TN
201 to 500 employees
Nonprofit Organization
Banks & Credit Unions
$50 to $100 million (USD) per year
Our brand promise is to educate and help members become effective financial stewards. We deliver this promise by asking questions and offering our full, undivided attention to understand your current life situation and future plans before offering solutions.Our vision is to ... Read more

Mission: Our mission is to enhance members’ lives with superior products delivered with service excellence.

Ascend Federal Credit Union Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Caren Gabriel
19 Ratings
  • Helpful (2)

    "Ascend FCU has made me feel at home."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Processor in Tullahoma, TN
    Current Employee - Mortgage Loan Processor in Tullahoma, TN
    Positive Outlook
    Approves of CEO

    I have been working at Ascend Federal Credit Union full-time (More than a year)


    Salary, Benefits, work/home life balance. I absolutely love my career here at AscendFCU and I continue to grow and learn more and more each day. I feel like a family with my co-workers. Everyone is always willing to help you find your way. The growth and potential to climb up within the company is amazing. I can’t imagine going anywhere else.


    I have not found any.

    Advice to Management

    Allow branch managers to start at smaller branches before placing them in larger branches.

See All 30 Reviews

Ascend Federal Credit Union Photos

Ascend Federal Credit Union photo of: Corporate Headquarters
Ascend Federal Credit Union photo of: Nashville West Offices
Ascend Federal Credit Union photo of: Mt. Juliet Lobby
Ascend Federal Credit Union photo of: Mt. Juliet Welcome Desk
Ascend Federal Credit Union photo of: Nashville Charlotte Drive-Thru
Ascend Federal Credit Union photo of: Nashville Charlotte Exterior
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Ascend Federal Credit Union Interviews



Getting an Interview

Getting an Interview




  1. Helpful (5)  

    Teller Interview

    Anonymous Employee in Tullahoma, TN
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at Ascend Federal Credit Union (Tullahoma, TN).


    I was contacted via email the entire time until the actual interview and job offer, which was slightly annoying. I felt as though they couldn't take the time to call me. I was contacted to take a personality test, then about a week passed and they contacted me for an interview. Because I was unavailable at the (very specific) time they requested to speak with me at the branch I applied for, I had to travel an hour and a half to their headquarters the following day for an interview. Upon arrival to headquarters, I was greeted in the lobby and waited for about 20 minutes until the HR personnel were ready to see me. I went, did the interview (about an hour long) and left. It was about 2 weeks before I heard anything back.

    Interview Questions

    • Describe a time when you had to use service skills to handle an upset customer.   Answer Question
See All 4 Interviews

Ascend Federal Credit Union Awards & Accolades

  • 2015 Federal Credit Union of the Year, NAFCU, 2015
  • Training Top 125, Training Magazine, 2016
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