Working at Aspect Software | Glassdoor

Aspect Software Overview

Phoenix, AZ
1001 to 5000 employees
1972
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Aspect makes it easy for you to engage with your customers. We help companies deliver remarkable customer experiences across every conversation and every channel – voice, email, text, social, web — through a single, elegant software platform. Whether ... Read more

Mission: Aspect makes it easy for you to engage with your customers.

Aspect Software – Why Work For Us?


I am Video Final 2 from Aspect Software on Vimeo.

Overview

Aspect is a global leader in consumer engagement solutions. We equip enterprises with the tools and technologies needed to design customer experiences that engage and serve today's demanding customers across multiple channels of communication. Whether delivered through Aspect's cloud infrastructure or deployed on premise, our solutions enable organizations to integrate customer self-service, contact center operations, workforce optimization and back office workflow solutions into existing enterprise technology investments for companies looking to remove communication and workflow barriers and create more productive business processes. We believe that this flexible, forward-focused design approach drives enhanced business efficiencies, fosters loyalty and increases customer value.

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Would you like to be part of an inspired community in a fast-paced, global, high-tech environment?  Join us as we lead the Relationship Revolution in enabling customers to engage with their customers.  We have opportunities around the world for energetic new team members who are passionate about improving the customer experience through innovative contact center, back office, and workforce optimization solutions.  If you feel that your talents, passions, and experience are a good match, we encourage you to apply via this link:  https://careers-aspect.icims.com/jobs/intro

 

Aspect Sales Careers:  We are looking for driven, business-minded professionals like you to grow our industry-leading position in enterprise software solutions.

 


Aspect Professional Services Careers:  Help us deliver profitable, high-quality consulting and delivery services that enable our customers to successfully implement and leverage our applications and digital solutions.

 

Aspect Customer Care Careers:  Be challenged. We practice Customer Obsession by using cross-functional collaboration to solve highly technical problems efficiently and proactively.

 


Aspect Engineering (R&D) Careers:  Work on a wide variety of technologies ranging from automatic response systems to intelligent multichannel contract routing systems. We design highly integrated enterprise software solutions delivered on premise, hosted, or in the cloud.


 

Aspect Business Careers:  We provide fast-evolving global business operations such as Marketing, IT, Finance, Administration, Legal and Human Resources. 

 

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undefinedStew Bloom, Chief Executive Officer

Stew’s dedication to reinventing the customer experience via the convergence of information and technology drives Aspect's corporate purpose of building customer-company relationships.

undefinedStephen Beaver, Senior Vice President and General Legal Counsel

Stephen drives the acceleration and transformation of Aspect's business processes, resources, and centers of concentration.  He also serves as Secretary on the Aspect Board of Directors.

undefinedMike Bourke, Senior Vice President and General Manager, Workforce Optimization

Mike is responsible for charting the strategic direction, and continuing the momentum of Aspect's global workforce optimization suite and continuing the solution's global availability in the Aspect Cloud.

undefinedGwen Braygreen, Senior Vice President, Aspect Customer Care

Gwen is responsible for creating and nurturing Aspect's customer-focused support culture that is empowering Aspect support personnel to quickly resolve technical issues and proactively communicate with customers. Gwen also manages Aspect's global Customer Experience program to ensure the voice of the customer feedback is captured and optimally integrated across all functions.

undefinedKenneth Ewell, Senior Vice President, Worldwide Professional Services

Ken is responsible for Aspect’s Professional Services’ processes, people and knowledge across the organization as well as leading the launch of Aspect’s new and enhanced service delivery framework designed to create greater client empowerment and to deliver remarkable and memorable end customer experiences.

undefinedJim Freeze, Senior Vice President and Chief Marketing Officer

Jim plays a crucial role in executing on Aspect's corporate vision and strategy with oversight for the company's messaging platform and brand elevation. In addition, he directs the development and delivery of product and solution marketing strategies to foster revolutionary customer-company relationships.

undefinedJoe Gagnon, Senior Vice President and General Manager Cloud Solutions

Joe Gagnon is SVP and GM of Aspect Software's Cloud Solutions.  For over 20 years Joe has studied the evolving relationship between companies and consumers and how content and customer interaction affects that relationship.

undefinedJim Haskin, Senior Vice President and Chief Information Officer

Jim plays a crucial leadership role optimizing Aspect’s traditional technology assets with the company’s cloud initiatives. His team’s mission is to drive business value by delivering solutions, capabilities, support and operational excellence that deliver business results. Jim is responsible for internal IT as well as our managed services functions.

undefinedDavid Herzog, Senior Vice President and General Manager of Cloud Operations

David leads the Voxeo team and their technology assets to drive and grow Aspect’s cloud services offering and lay the groundwork for future innovative cloud solutions.

undefinedRobert Krakauer, Executive Vice President and Chief Financial Officer

Bob provides strategic financial direction for the company to meet the needs of customers, investors and future prospects.

undefinedGuido DeKoning, Senior Vice President, Human Capital

Guido plays a pivotal role in creating a culture that taps into employees’ individual talents and passions by aligning them with the values and purpose of the organization in order to deliver world-class integrated customer relationship solutions.

undefinedChris Koziol, President and General Manager, Interaction Management

Chris is focused on making Aspect’s customers’ experiences exceptional by exceeding customer requirements and satisfaction. Chris drives the alignment of Aspect's operational processes in order to increase efficiency while ensuring quality in all critical areas of Aspect's core business including the direction of our interaction management business unit. Chris also has day-to-day management responsibility for Aspect’s global sales and channel organization.

undefinedSpence Mallder, Senior Vice President, Chief Technology Officer

Spence is focused on identifying process efficiency improvement opportunities in the enterprise to meet the market demand for a single solution to optimize and orchestrate the different resources and tasks that impact the customer experience in both the front and back office.

undefinedMichael Regan, Senior Vice President, Research and Development

Michael has responsibility for global research and development activities for the company.  He has over 25 years of experience in both established and early stage technology companies.  Most of his career has been spent delivering highly complex communications products to both large enterprises and public service providers.

 

Aspect Software Reviews

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    "Great Place to Work"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook

    I have been working at Aspect Software full-time (More than a year)

    Pros

    I have worked at a few similar companies in my long career in this space, and I have to say that Aspect probably ranks right at the very top. The company is headed towards being a SaaS company with a vision that is not matched by any others. Good benefits, good work/life balance, and a management team that is focused on the customer.

    Cons

    No company is perfect, but I feel that the negative reviews on this site, but I think they are being short-sighted. Any company moving from being predominantly a premise-based product offering to a SaaS one will inevitably go through some growing pains. Can we make improvements? Yes! And I sincerely believe the management is listening and will make the appropriate changes.

See All 447 Reviews

Aspect Software Photos

Aspect Software photo of: Phoenix Office
Aspect Software photo of: Lombard Office
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Aspect Software photo of: Lobby
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Aspect Software Interviews

Experience

Experience
70%
16%
14%

Getting an Interview

Getting an Interview
44%
24%
22%
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  1. Helpful (1)  

    Software Engineer Interview

    Anonymous Employee in Lombard, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Aspect Software (Lombard, IL) in April 2018.

    Interview

    I applied online using company website. The next day I got an email from the recruiting manager and he was really nice. The next round was the technical phone interview with 2 top-level people from the team. The phone interview lasted for more than an hour. An hour later after the phone interview, I got an invitation to the On-site final round of interview which was a panel interview with 5 people from the team of 3 hours. On the way back to my place, I got the final decision from my recruiting manager.

    Interview Questions

    • A lot of questions on AWS as the position is based on it. Architecting the real-life solution using AWS which covers scalability, fault-tolerance, high-availability etc. etc.   Answer Question
See All 51 Interviews

Aspect Software Awards & Accolades

  • CIO Choice (Contact Center Solution), Centre Of Recognition & Excellence, 2014
  • Asia Pacific Outbound Systems Market Share Leadership Award, Frost & Sullivan, 2015
  • European Contact Centre and Customer Service Awards (ECCCSA) for Application of Technology, ECCCSA, 2015
  • CIO CHOICE(Contact Centre Solution (Large Enterprise)), CIO CHOICE, 2015
  • Contact Center Technology Award, TMCnet, 2014
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