Mission: Aspect makes it easy for you to engage with your customers.
Aspect is a global leader in consumer engagement solutions. We equip enterprises with the tools and technologies needed to design customer experiences that engage and serve today's demanding customers across multiple channels of communication. Whether delivered through Aspect's cloud infrastructure or deployed on premise, our solutions enable organizations to integrate customer self-service, contact center operations, workforce optimization and back office workflow solutions into existing enterprise technology investments for companies looking to remove communication and workflow barriers and create more productive business processes. We believe that this flexible, forward-focused design approach drives enhanced business efficiencies, fosters loyalty and increases customer value.
Would you like to be part of an inspired community in a fast-paced, global, high-tech environment? Join us as we lead the Relationship Revolution in enabling customers to engage with their customers. We have opportunities around the world for energetic new team members who are passionate about improving the customer experience through innovative contact center, back office, and workforce optimization solutions. If you feel that your talents, passions, and experience are a good match, we encourage you to apply via this link: https://careers-aspect.icims.com/jobs/intro
Aspect Sales Careers: We are looking for driven, business-minded professionals like you to grow our industry-leading position in enterprise software solutions.
Aspect Professional Services Careers: Help us deliver profitable, high-quality consulting and delivery services that enable our customers to successfully implement and leverage our applications and digital solutions.
Aspect Customer Care Careers: Be challenged. We practice Customer Obsession by using cross-functional collaboration to solve highly technical problems efficiently and proactively.
Aspect Engineering (R&D) Careers: Work on a wide variety of technologies ranging from automatic response systems to intelligent multichannel contract routing systems. We design highly integrated enterprise software solutions delivered on premise, hosted, or in the cloud.
Stew Bloom, Chief Executive Officer
Stew’s dedication to reinventing the customer experience via the convergence of information and technology drives Aspect's corporate purpose of building customer-company relationships.
Stephen Beaver, Senior Vice President and General Legal Counsel
Stephen drives the acceleration and transformation of Aspect's business processes, resources, and centers of concentration. He also serves as Secretary on the Aspect Board of Directors.
Mike Bourke, Senior Vice President and General Manager, Workforce Optimization
Mike is responsible for charting the strategic direction, and continuing the momentum of Aspect's global workforce optimization suite and continuing the solution's global availability in the Aspect Cloud.
Gwen Braygreen, Senior Vice President, Aspect Customer Care
Gwen is responsible for creating and nurturing Aspect's customer-focused support culture that is empowering Aspect support personnel to quickly resolve technical issues and proactively communicate with customers. Gwen also manages Aspect's global Customer Experience program to ensure the voice of the customer feedback is captured and optimally integrated across all functions.
Kenneth Ewell, Senior Vice President, Worldwide Professional Services
Ken is responsible for Aspect’s Professional Services’ processes, people and knowledge across the organization as well as leading the launch of Aspect’s new and enhanced service delivery framework designed to create greater client empowerment and to deliver remarkable and memorable end customer experiences.
Jim Freeze, Senior Vice President and Chief Marketing Officer
Jim plays a crucial role in executing on Aspect's corporate vision and strategy with oversight for the company's messaging platform and brand elevation. In addition, he directs the development and delivery of product and solution marketing strategies to foster revolutionary customer-company relationships.
Joe Gagnon, Senior Vice President and General Manager Cloud Solutions
Joe Gagnon is SVP and GM of Aspect Software's Cloud Solutions. For over 20 years Joe has studied the evolving relationship between companies and consumers and how content and customer interaction affects that relationship.
Jim Haskin, Senior Vice President and Chief Information Officer
Jim plays a crucial leadership role optimizing Aspect’s traditional technology assets with the company’s cloud initiatives. His team’s mission is to drive business value by delivering solutions, capabilities, support and operational excellence that deliver business results. Jim is responsible for internal IT as well as our managed services functions.
David Herzog, Senior Vice President and General Manager of Cloud Operations
David leads the Voxeo team and their technology assets to drive and grow Aspect’s cloud services offering and lay the groundwork for future innovative cloud solutions.
Robert Krakauer, Executive Vice President and Chief Financial Officer
Bob provides strategic financial direction for the company to meet the needs of customers, investors and future prospects.
Guido DeKoning, Senior Vice President, Human Capital
Guido plays a pivotal role in creating a culture that taps into employees’ individual talents and passions by aligning them with the values and purpose of the organization in order to deliver world-class integrated customer relationship solutions.
Chris Koziol, President and General Manager, Interaction Management
Chris is focused on making Aspect’s customers’ experiences exceptional by exceeding customer requirements and satisfaction. Chris drives the alignment of Aspect's operational processes in order to increase efficiency while ensuring quality in all critical areas of Aspect's core business including the direction of our interaction management business unit. Chris also has day-to-day management responsibility for Aspect’s global sales and channel organization.
Spence Mallder, Senior Vice President, Chief Technology Officer
Spence is focused on identifying process efficiency improvement opportunities in the enterprise to meet the market demand for a single solution to optimize and orchestrate the different resources and tasks that impact the customer experience in both the front and back office.
Michael Regan, Senior Vice President, Research and Development
Michael has responsibility for global research and development activities for the company. He has over 25 years of experience in both established and early stage technology companies. Most of his career has been spent delivering highly complex communications products to both large enterprises and public service providers.
I have been working at Aspect Software full-time
The flexibility allowed at Aspect.
401k matching percentage is bare minimum.
Advice to Management
Keep up with market with paying senior employees.
I applied through a recruiter. I interviewed at Aspect Software.
For my first interview, a member of the global talent acquisition team scheduled a call with me. He informed me that they were are looking for a sales professional with SaaS sales experience, which I have over 7 years of, and that they had an open position in my location for an account executive position. We went through my background and he explained the position, and then he asked me to send my resume, which I did, along with a list of my career accomplishments. He said he would forward it to his team and discuss what opportunities they have that I may be a fit for. Then another member of the talent acquisition team reached out to schedule an interview call with me the following week. She was 10 minutes late for the call, asked me a lot of specific questions about my background and prior quotas, then proceeded to say that they actually did not have any openings in my location and that my background was not a match. I asked if she could elaborate on specifically why and she just kept saying the way their account executives sell is very different than the way I have sold SaaS solutions in the past. I asked her again if she could please explain why so that I may learn and understand and she said she did not have time to explain to me and just kept saying that it was different and that my background was not a match with what they would be looking for even if they did have an opening, which they did not. Then she proceeded to say if in the future an AE position opens up in my area not to count on her giving me a call. To say that was not the level of professional courtesy I would expect in an interview call is an understatement. I am still perplexed as to why the first recruiter indicated there was an opening in my area and had me take time out of my day to speak to the second recruiter when there was no opening and they did not feel that my background/experience was a match for what they are looking for. The whole experience was very negative, unprofessional, and a huge waste of my time!