Working at Aspect Software | Glassdoor

Aspect Software Overview

www.aspect.com
Phoenix, AZ
1001 to 5000 employees
1972
Company - Private
Information Technology
$100 to $500 million (USD) per year
Aspect makes it easy for you to engage with your customers. We help companies deliver remarkable customer experiences across every conversation and every channel – voice, email, text, social, web — through a single, elegant software platform. Whether ... Read more

Mission: Aspect makes it easy for you to engage with your customers.

Aspect Software – Why Work For Us?


I am Video Final 2 from Aspect Software on Vimeo.

Overview

Aspect is a global leader in consumer engagement solutions. We equip enterprises with the tools and technologies needed to design customer experiences that engage and serve today's demanding customers across multiple channels of communication. Whether delivered through Aspect's cloud infrastructure or deployed on premise, our solutions enable organizations to integrate customer self-service, contact center operations, workforce optimization and back office workflow solutions into existing enterprise technology investments for companies looking to remove communication and workflow barriers and create more productive business processes. We believe that this flexible, forward-focused design approach drives enhanced business efficiencies, fosters loyalty and increases customer value.

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Would you like to be part of an inspired community in a fast-paced, global, high-tech environment?  Join us as we lead the Relationship Revolution in enabling customers to engage with their customers.  We have opportunities around the world for energetic new team members who are passionate about improving the customer experience through innovative contact center, back office, and workforce optimization solutions.  If you feel that your talents, passions, and experience are a good match, we encourage you to apply via this link:  https://careers-aspect.icims.com/jobs/intro

 

Aspect Sales Careers:  We are looking for driven, business-minded professionals like you to grow our industry-leading position in enterprise software solutions.

 


Aspect Professional Services Careers:  Help us deliver profitable, high-quality consulting and delivery services that enable our customers to successfully implement and leverage our applications and digital solutions.

 

Aspect Customer Care Careers:  Be challenged. We practice Customer Obsession by using cross-functional collaboration to solve highly technical problems efficiently and proactively.

 


Aspect Engineering (R&D) Careers:  Work on a wide variety of technologies ranging from automatic response systems to intelligent multichannel contract routing systems. We design highly integrated enterprise software solutions delivered on premise, hosted, or in the cloud.


 

Aspect Business Careers:  We provide fast-evolving global business operations such as Marketing, IT, Finance, Administration, Legal and Human Resources. 

 

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undefinedStew Bloom, Chief Executive Officer

Stew’s dedication to reinventing the customer experience via the convergence of information and technology drives Aspect's corporate purpose of building customer-company relationships.

undefinedStephen Beaver, Senior Vice President and General Legal Counsel

Stephen drives the acceleration and transformation of Aspect's business processes, resources, and centers of concentration.  He also serves as Secretary on the Aspect Board of Directors.

undefinedMike Bourke, Senior Vice President and General Manager, Workforce Optimization

Mike is responsible for charting the strategic direction, and continuing the momentum of Aspect's global workforce optimization suite and continuing the solution's global availability in the Aspect Cloud.

undefinedGwen Braygreen, Senior Vice President, Aspect Customer Care

Gwen is responsible for creating and nurturing Aspect's customer-focused support culture that is empowering Aspect support personnel to quickly resolve technical issues and proactively communicate with customers. Gwen also manages Aspect's global Customer Experience program to ensure the voice of the customer feedback is captured and optimally integrated across all functions.

undefinedKenneth Ewell, Senior Vice President, Worldwide Professional Services

Ken is responsible for Aspect’s Professional Services’ processes, people and knowledge across the organization as well as leading the launch of Aspect’s new and enhanced service delivery framework designed to create greater client empowerment and to deliver remarkable and memorable end customer experiences.

undefinedJim Freeze, Senior Vice President and Chief Marketing Officer

Jim plays a crucial role in executing on Aspect's corporate vision and strategy with oversight for the company's messaging platform and brand elevation. In addition, he directs the development and delivery of product and solution marketing strategies to foster revolutionary customer-company relationships.

undefinedJoe Gagnon, Senior Vice President and General Manager Cloud Solutions

Joe Gagnon is SVP and GM of Aspect Software's Cloud Solutions.  For over 20 years Joe has studied the evolving relationship between companies and consumers and how content and customer interaction affects that relationship.

undefinedJim Haskin, Senior Vice President and Chief Information Officer

Jim plays a crucial leadership role optimizing Aspect’s traditional technology assets with the company’s cloud initiatives. His team’s mission is to drive business value by delivering solutions, capabilities, support and operational excellence that deliver business results. Jim is responsible for internal IT as well as our managed services functions.

undefinedDavid Herzog, Senior Vice President and General Manager of Cloud Operations

David leads the Voxeo team and their technology assets to drive and grow Aspect’s cloud services offering and lay the groundwork for future innovative cloud solutions.

undefinedRobert Krakauer, Executive Vice President and Chief Financial Officer

Bob provides strategic financial direction for the company to meet the needs of customers, investors and future prospects.

undefinedGuido DeKoning, Senior Vice President, Human Capital

Guido plays a pivotal role in creating a culture that taps into employees’ individual talents and passions by aligning them with the values and purpose of the organization in order to deliver world-class integrated customer relationship solutions.

undefinedChris Koziol, President and General Manager, Interaction Management

Chris is focused on making Aspect’s customers’ experiences exceptional by exceeding customer requirements and satisfaction. Chris drives the alignment of Aspect's operational processes in order to increase efficiency while ensuring quality in all critical areas of Aspect's core business including the direction of our interaction management business unit. Chris also has day-to-day management responsibility for Aspect’s global sales and channel organization.

undefinedSpence Mallder, Senior Vice President, Chief Technology Officer

Spence is focused on identifying process efficiency improvement opportunities in the enterprise to meet the market demand for a single solution to optimize and orchestrate the different resources and tasks that impact the customer experience in both the front and back office.

undefinedMichael Regan, Senior Vice President, Research and Development

Michael has responsibility for global research and development activities for the company.  He has over 25 years of experience in both established and early stage technology companies.  Most of his career has been spent delivering highly complex communications products to both large enterprises and public service providers.

 

Aspect Software Reviews

3.6
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Approve of CEO
Aspect Software CEO Stewart Bloom
Stewart Bloom
205 Ratings
  • Helpful (1)

    "Senior Principal Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Principal Engineer in Chelmsford, MA
    Current Employee - Senior Principal Engineer in Chelmsford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aspect Software full-time (More than a year)

    Pros

    Great employees, reasonable expectations, outstanding management. Good benefits, and lots of other perks. The company really cares about their employees.

    Cons

    Lots of challenging work, which can be a good thing. A rather small company sometimes lacks the funding to get some ideas off the ground.

See All 397 Reviews

Aspect Software Interviews

Experience

Experience
64%
21%
13%

Getting an Interview

Getting an Interview
38%
29%
20%
2
2
2
2

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Account Executive Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Aspect Software.

    Interview

    For my first interview, a member of the global talent acquisition team scheduled a call with me. He informed me that they were are looking for a sales professional with SaaS sales experience, which I have over 7 years of, and that they had an open position in my location for an account executive position. We went through my background and he explained the position, and then he asked me to send my resume, which I did, along with a list of my career accomplishments. He said he would forward it to his team and discuss what opportunities they have that I may be a fit for. Then another member of the talent acquisition team reached out to schedule an interview call with me the following week. She was 10 minutes late for the call, asked me a lot of specific questions about my background and prior quotas, then proceeded to say that they actually did not have any openings in my location and that my background was not a match. I asked if she could elaborate on specifically why and she just kept saying the way their account executives sell is very different than the way I have sold SaaS solutions in the past. I asked her again if she could please explain why so that I may learn and understand and she said she did not have time to explain to me and just kept saying that it was different and that my background was not a match with what they would be looking for even if they did have an opening, which they did not. Then she proceeded to say if in the future an AE position opens up in my area not to count on her giving me a call. To say that was not the level of professional courtesy I would expect in an interview call is an understatement. I am still perplexed as to why the first recruiter indicated there was an opening in my area and had me take time out of my day to speak to the second recruiter when there was no opening and they did not feel that my background/experience was a match for what they are looking for. The whole experience was very negative, unprofessional, and a huge waste of my time!

    Interview Questions

    • Walk me through your entire sales process from prospecting to closing the sale.   Answer Question
See All 39 Interviews

Aspect Software Awards & Accolades

  • Asia Pacific Outbound Systems Market Share Leadership Award, Frost & Sullivan, 2015
  • European Contact Centre and Customer Service Awards (ECCCSA) for Application of Technology, ECCCSA, 2015
  • CIO CHOICE (Contact Centre Solution (Large Enterprise)), CIO CHOICE, 2015
  • CIO Choice (Contact Center Solution), Centre Of Recognition & Excellence, 2014
  • Contact Center Technology Award, TMCnet, 2014
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