Working at Assurant | Glassdoor

Assurant Overview

New York, NY
10000+ employees
1978
Company - Public (AIZ)
Insurance
$5 to $10 billion (USD) per year
Asurion, SquareTrade, National General Insurance
Assurant, Inc. (NYSE: AIZ) is a global provider of risk management solutions, protecting where consumers live and the goods they buy. A Fortune 500 company, Assurant focuses on the housing and lifestyle markets, and is among the market leaders in mobile device protection ... Read more

Assurant Reviews

3.2
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Alan Colberg
110 Ratings
  • "Friendly, Helpful Environment"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Draft Specialist in Springfield, OH
    Current Employee - Loss Draft Specialist in Springfield, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Assurant full-time (Less than a year)

    Pros

    If you're lucky like me, you'll have a wonderful unit manager, team lead, and senior specialist who are always available to talk if you have questions or concerns. It never feels awkward asking for help from any of them, and my manager always keeps me informed of anything I've asked her about previously.

    There are plenty of chances to learn something new. When I started in Feburary I was only working follow up claims but have since learned how to work several different other queues and am currently in charge of the GAP report for my team which is exciting.

    It's a pretty relaxed atmosphere in my department. The workflow is pretty easy and very rarely do I have to deal with escalated customers. As long as you pay attention and make the people on the other end of the phone feel like they're human beings, it's a relatively stress-free time.

    The days usually go by pretty fast.

    Upper management are very outgoing and approachable.

    The break rooms are fabulous! There's a cafeteria in the main building with a rotating menu of items to choose from, and then in the two other buildings there are (usually) fully stocked fridges with meals for breakfast and lunch, a variety of snacks, plenty of beverage options, a water and ice machine, a coffee machine with decaff and regular coffee, and even a fancy coffee maker with a variety of different k-cups for coffee, tea, or hot chocolate!

    Cons

    Sometimes the workload can be a bit stressful, especially if there is a high volume of escalated calls.

    Sometimes it feels like people in other departments don't pay attention to the notes when reviewing a claim, or will ignore proper procedures. The most frustrating part however is when someone will work a call for a claim and put extremely limited details in the notes they leave so it leaves you guessing what actually happened or what the customer was advised.

    Advice to Management

    Have employees pay closer attention to claim notes and advise they at least try to leave more details when logging calls.

See All 1,069 Reviews

Assurant Interviews

Interview Experience

Interview Experience
55%
24%
20%

Getting an Interview

Getting an Interview
57%
13%
11%
7
5
2
2

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Care Specialist Interview

    Anonymous Interview Candidate in Atlanta, GA
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Assurant (Atlanta, GA) in March 2017.

    Interview

    Location Duluth, GA I applied for the job online. The application is very easy. A little under 2 weeks later I was asked to take an assessment as well as schedule a phone interview. The phone interview was extremly quick, 10 mins. Very easy questions. Next step will be an in person interview

    Interview Questions

    • Have you ever been employed with the company   Answer Question
    • How did you find out about the position   Answer Question
    • Have you ever worked in a call center before   Answer Question
    • What was your favorite thing about working in a call center   Answer Question
    • Describe a time where you dealt with a difficult customer   Answer Question
    • How do you handle a stressful work envirnment   Answer Question
    • Have you ever worked for a company where you day was scheduled for you and if so how do you handle it   Answer Question
See All 236 Interviews

Assurant Awards & Accolades

  • Leadership in Community Service and Corporate Social Responsibility, Communitas Awards, 2015
  • Specific Volunteer Project, Communitas Awards, 2015
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