I worked at Atria's Restaurant and Tavern full-time (Less than a year)
Friendly co-workers, fast paced work environment, professional atmosphere at company meetings. Fair wages for the position, free meals, typically fun atmosphere. What made the job great was regular guests you could look forward to pleasing week in and out.
Work-Life balance is terrible, abandon all hope of having a family, social life, or ever having a holiday off as you will spend your life within the four walls. Limited view on marketing (only within 4-walls was a phrase used often) although I hear/see that is changing. Lack of any sort of half decent training to be a manager. You are basically handed two books, told to read them, then thrown into one of the stores to try and figure things out. If you're lucky someone who knows it will teach you the computer system, but in most cases you are on your own.
Advice to Management
Training. you put so much emphasis on training your FOH staff but there is no structure to training in the "Heart of the House" nor is there any real training for your management staff. Every manager should be given at least a week's worth of training on the ins and outs of the Point of Sale system. You should also eliminate the "Managing Partner" / "Proprietor" position entirely and staff with salaried General Managers who are accountable but not investors. It would eliminate the sense of entitlement that goes with the title, and in most cases the poor performance that comes along with it.
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