Audible

Ours is a tale of groundbreaking ideas and world-shaping inventions, of pioneering techniques and award-winning productions. We’re a collection of unique characters with a common passion – the desire to share the power of storytelling with the world. Our combined voices are transforming the way people access entertainment as we continue to push the limits of our medium.

Audible’s People Principles celebrate who we are and where we’ve been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers. They reflect and apply to everyone who works at Audible – the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 20 years and those who have arrived in the past few weeks and months. We hope they capture a sense of the place you would want to spend your days too.

Be customer obsessed

a. We work ceaselessly to hear the voices of our customers – to listen for them even when they aren’t speaking to us directly. Audible inspires our listeners’ dreams and feelings, as well as serves their needs. That our customers depend on us is an honor, and we work to ensure our service exceeds their expectations in every way.

b. Millions of people around the world are listening to Audible right now because we work in pursuit of ever-improving measures of our customers’ happiness and loyalty. Any change or improvement to our service must be executed with each and every customer’s ability to easily understand our intentions in mind.

c. Understanding what we mean to customers and correctly measuring inputs that yield those insights allows the financial outcomes of our business to take care of themselves. Analysis is not an end result but one of the catalysts of original and innovative work.

d. We endeavor to humanize our own voice across all customer connections in a way that reflects the well-composed and brilliantly performed words we deliver to our listeners.

e. We obsessively focus on other key stakeholders as if they are customers too: We serve the writers, actors and other creative professionals who craft the words we deliver, as well as the people who live in the communities where we work. At Audible we prize the capacity to see the world through others’ eyes.

Imagine and invent before they ask

a. Nobody asked Audible to invent the first solid state digital audio device between 1994 and 1997. We thrive when we gaze deeply into the future—to what spoken words can be and to the coming technologies and techniques that will define how people listen—so we can continue to invent on behalf of customers before they ask.

b. We embrace ambiguity and we tolerate and demystify complexity. We seek to simplify the end-to-end customer experience in a way that allows our customer to feel the power of the words we deliver before they have to think about it.

c. We value and reward positive disruption of the internal and external status quo.

d. To dream into the future on behalf of our customers and customers to come, we don’t fear failure. In fact, we celebrate the glorious failures that have accompanied our successes because of what we can learn from them. Innovations that can change the lives of millions of people begin as planted seeds that require several years of focus – we imagine without fear and we are patient and tenacious as we work to make our ideas real.

Articulate the possible and move fast to make it real

a. Leaders who can imagine the possible are also able to synthesize vision in a way that “connects the dots” across strategy, function, and to the details of execution.

b. Listening well requires the ability to crystallize thoughts via well-chosen written and spoken words that can be turned into meaningful action. Audible exists to unleash spoken words that inspire, offer insight, teach, and persuade. The best visions of the possible are intellectual hypotheses made even better when data and research inform them, and the best action plans deploy an economy and clarity of expression that enables others to “dream in color.”

c. Moving fast and thoughtfully in missionary pursuit of the well-articulated vision of the possible is the best way to make things happen and exhibit leadership of the highest order.

Study and draw inspiration from culture and technology

a. At its best, Audible is an inspiration platform (a movement, a cause), and leaders who stand out operate at the cutting edge of the arts and sciences. We draw inspiration from artistic creativity, from the truths and wisdoms conveyed through the ages, from the most advanced of emergent technologies, and from the sciences focused on the study and calibration of the human condition. We hear the culture’s drumbeat and we can audit scientific innovation at the cutting edge.

b. As enlightening and enjoyable as it may be, leaders at Audible do not just listen, read, and stare at large and small screens for fun. We are vigilant professional observers, and our research laboratories include the sound, look, feel and experience of wherever we are.

Activate caring

a. We respect and celebrate the glories of the human spectrum. We embrace and work to protect inherent civil rights based on people’s gender, gender identity, sexual orientation, race, color, ethnicity, religious beliefs, birthplace, socioeconomic station, disabilities, and age.

b. We work to improve the lives of those without privilege in the cities and countries in which we operate, because Audible seeks to exemplify what a company can mean beyond what it does. We believe in giving people a chance, and we work to make this so, particularly in the urban core. Our focus on education innovation and urban economic and social renaissance is about advancing equality, and this mission should inform and inspire our days.

c. We work shoulder to shoulder like the missionary agents of change we are. “Allofus” share the heartand soul of a start-up even as we grow large. This requires passionate advocacy in debate and a culture of extremely high expectations, but this does not mean leaders allow ego or personal politics to darken decisions or discourse (we used to call this the no a-hole rule). We intertwine deep rigor and exacting high standards with kindness and joy, and at Audible we remember that people will invariably forget things you say, but they will rarely forget how you make them feel.

d. To create the deepest comradery, trust, and a more meaningful experience of the work that defines our days, we let others really get to know who we are as individuals. Leaders understand this and teach it through exemplary action. We work backwards from big visions, we value shared honesty and we celebrate the quality of the collegial effort to achieve our goals.

We are a community of brilliant minds, brimming with fresh ideas working shoulder-to-shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.

Food

Fully stocked kitchen with all the snacks and drinks to get your creative thoughts flowing.

Health & Fitness

Dental and vision plans, life insurance, and the medical plan options that suit individual needs.

Savings

Plan for your future with employer-matched savings accounts.

Stock

We grant our employees restricted stock units, because we want them to think and act like owners.

Time off

We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.

Social

From tickets to local events and exciting company-sponsored events, regular outings and team-building events foster our spirit of collaboration.

Amazon discount

As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.

Fitness

Discounted sports clubs or fitness reimbursements.

Tuition Assistance Plan

Educational Assistance – Eligible full-time employees can receive $7,500 in tuition reimbursement per year, following the completion of the initial annual performance evaluation and after meeting satisfactory performance standards.

Giving Back to the Community

Audible offers employees meaningful community involvement opportunities including mentoring interns, literacy tutoring and Audible Scholars, along with collaboration on start-up projects incubating in Newark Venture Partners

“Both Audible and Newark have proud histories in technology and culture, and both also have exciting futures. Audible is a better company and a better place to work because of our decision to move to Newark ten years ago.” —Beth, EVP and Publisher

“Audible genuinely believes in supporting the growth of their people and understands how important learning and development is--not only for an individual’s personal career progression but also for the continued success of the company. I feel very privileged to play my part in this incredibly innovative business that enriches the lives of listeners on a daily basis.” —Jay, Senior Learning & Development Manager

“I love that there is such a strong customer-focused culture at Audible and that we get to use data and strategy to solve complex problems for a product that so many people love. My colleagues are some of the smartest, funniest and most dedicated people I’ve ever worked with, and while we all work hard, there’s a strong family-friendly atmosphere which means none of us sacrifice our personal lives for our job.” —Fidelma,  Sr. Manager, Content Discovery and Engagement for Audible Australia

“I love using Audible as a customer. I thought I loved books before listening, but listening to amazingly performed stories took my enjoyment to a whole new level. Audible helps me achieve my overly ambitious Goodreads Reading Challenge each year.  It has also made running on a treadmill less excruciating, and dare I say…fun?  I’m so happy to be working on products and improvements that will bring customers, like me, even more, joy in books and stories.” —Shruti, Product Marking Director

“In the five years I’ve spent at Audible, I’ve not once had a dull day. The people I work with are smart, passionate, creative and totally immersed in audio, they continue to inspire me day after day. I am able to thrive in an environment that allows me to grow my strengths” —Astrid, Product Marketing Manager for Audible Berlin

“The culture here at Audible is great! My team managers encourage me to grow, and welcome my feedback and ideas.” —Tramaine, Customer Care Representative, Customer Service Operations

“In a time when the rest of the world is anxious and full of uncertainty about the future, Audible gives me hope that there are still people who want to make a positive difference in the world. From our CEO (Don) to my own managers, I have always felt like and been treated as an equal. I love what we as a company do for the world, and I consider it a major point of pride to call myself an Audible employee.” —Matthew, Knowledge Management Specialist, Customer Service Operations

“I have always wanted to work for a tech company, so getting this internship while in high school was an incredible chance for me to preview what my future job might be like. Through this internship, I have been able to see how different teams function and gain a deeper appreciation each behind the scenes aspect of a business and how important they are.” —Rahshemah, Audible Intern