Working at Audley Travel | Glassdoor

Audley Travel Overview

Witney, England (UK)
501 to 1000 employees
1996
Company - Private
Travel Agencies
Unknown / Non-Applicable
Audley connects discerning travelers to a more rewarding travel experience in nearly 80 destinations around the world. Each of our Country Specialists has first-hand knowledge of the best guides, food, lodging, and local secrets in a specific region of the world, having lived or ... Read more

Company Updates

  • Some of our team accepting an award for Best Large Business at the West Oxfordshire Business Awards where we also won West Oxfordshire Business of the Year Award

  • Join us on the evening of 22nd March for our careers open evening at our office in Witney, Oxfordshire You can take a tour of our office and meet with current employees to learn what it's like to work for an industry leading tailor made travel company.

    http://glassdoor.com/slink.htm?key=vQNkq

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Audley Travel – Why Work For Us?


Your next career journey starts here

Our ethos

Our ethos is to give our clients exceptional customer service and a trip that surpasses their expectations. As a result, they return to us year after year and recommend us, too.

That’s why our people are crucial. We rely on outstanding employees who are committed to providing excellent service.

We’re firm believers that the more our people keep their spirit and individuality, the more fulfilled they are and the better they work.

That doesn’t mean we work chaotically. Each role is creative, varied and challenging, and we’re business-like and thoroughly focused. The trips we plan in every detail for our clients mirror our responsible but enjoyable approach.

We care about getting results, we work hard and we pride ourselves on being the best in the business. But we know how to have a good time together, too.

What's it like to work at Audley?

We know how to have fun when we are not working hard! Our open-plan Boston office is situated in the trendy North End district near to the Boston Garden and New England Aquarium. There are views over the river to Cambridge and the modern financial district and some great eateries nearby.

Our location promotes activity!  From having our own on-site gym, subsidized spin classes to onsite yoga and circuit classes there is never a lack of things to get involved in.   If ping-pong is more up your street then grab a paddle for a lunchtime game, or you can chill out by the TV on the sofas in our snug rooms.  

In addition to daily events, hard work is rewarded here - Employees are given the opportunity to win spaces on our half yearly incentive top performer trips with locations such as Miami and Venice, Italy.  We make sure that there is plenty of opportunity to enjoy your colleagues by hosting Trivia nights, pool tournaments and company parties in venues like The City Winery and cruises around Boston Harbor.

 

At Audley Travel, we have hand-picked our benefits to best fit our employees’ needs and many have been introduced as a result of feedback from annual engagement surveys. We constantly strive to improve our benefits and make Audley the best place to work.

Our programs include:

  • 100% company paid Health and Dental insurance
  • 20 days PTO + your Birthday off starting in 2018!
  • 401k employer match, 50 cents to the dollar up to 6% of your base pay
  • Free bagel and yoga Fridays
  • Weekly happy hours
  • Audley partnership scheme

In addition due to employee feedback we have recently reduced our working hours from 40 hours to 37 hours per week!

Travel Sales Specialist, Boston, MA

Salary: Base Salary of $40,000 rising to $45,000 upon successful completion of the training and induction period + uncapped commissions earned on every booking

Do you have a strong passion for travel and desire to work for a company with outstanding travel perks? Do you have the drive to succeed in sales and consistently hit goals? Do you have experience providing excellent customer service and building meaningful relationships? If your answer is a resounding “Yes!”, we want you to apply today!

We are currently looking for Travel Sales Specialists, also known in-house as Country Sales Specialists, to join the following teams:

  • UK/Ireland
  • Iceland
  • Croatia
  • Africa
  • Japan

The role and responsibilities:

  • In your 2nd week in the role, you will be sent abroad on an adventure packed, all expenses paid, familiarization “Fam” trip for 3-4 weeks to gain on-ground, in-depth product knowledge of the region you will be selling
  • Receive extensive sales and systems training pre and post Fam trip to ensure success and support in the role
  • Work to hit personal sales targets each month as well as work to hit group targets with your close-knit team
  • Handle the full sales and service cycle of a client’s journey the Audley Way and be the main point-of-contact
    • Discover: Follow up on the initial inquiry and work with the client to discover their travel, activity, culinary, and hotel preferences
    • Create: Produce a personalized itinerary that meets their needs and build a comprehensive quote
    • Prepare: Book all hotels, flights, guides, and activities via working with our local partners (GHAs); provide final itinerary and all other necessary information to client before the trip
    • Experience: Ensure line of communication is strong with all GHAs to ensure a safe and enjoyable experience
    • Share: Follow up with the client post-trip to ensure the trip met or exceeded expectations and motivate them to return as a client for a future Audley trip!

Essential requirements:

  • Strong sales acumen and enjoys working towards targets/goals
  • A demonstrated passion for travel – whether you’ve taught English in Japan, backpacked throughout Australia, learned Arabic, or studied abroad in Italy – a passion for travel and exploring other cultures is key!
  • Enthusiastic, confident and polite phone and e-mail manner
  • Ability to communicate effectively and articulately with a variety of different personalities and provide great service
  • Resilient to challenges and setbacks
  • Strong attention to detail
  • Excellent organizational skills and ability to juggle several tasks at once
  • No travel industry experience required; we hire from all different professional backgrounds!

Why Audley?

 

Audley Travel is an award-winning, consistently recognized tour operator that specializes in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide an unforgettable experience. Everyone you work with here is passionate about travel and exploring other cultures! Beyond that, you will be surrounded by supportive, success-driven individuals. We work to create a fun and competitive environment and pride ourselves on recognizing top performers. Each team here works collaboratively with one another, as we are each other’s biggest resource.

 

Benefits:

  • 20 days PTO
  • An excellent benefits package where we cover 100% of the cost of Medical, Dental and Vision plus offer a 401K option
  • Clear and attractive career ladder
  • A thriving company culture – free on-site gym & fitness classes, bagel Fridays, happy hours, team sports, epic summer & holiday parties, etc.
  • Free fruit in the office plus a subsidized snack shop
  • An unforgettable, familiarization “fam” trip to the region you are selling (at the start of your role!) plus an opportunity to go more fam trips every 12-18 months to test out other regions/products
  • Top performers get an opportunity to go on special trips twice a year

If you love talking about travel, this is an opportunity to make your passion a career – apply today!

Audley Travel is an equal opportunity employer. We are committed to the policy of providing equal employment opportunities without regard to race, nationality, religion, sex, sexual orientation, gender identity, or disability.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. 

 

Audley Travel Reviews

4.8
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Recommend to a friend
Approve of CEO
Audley Travel Chief Executive Nick Longman
Nick Longman
24 Ratings
  • "Great community, great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Elite Country Specialist in Boston, MA
    Current Employee - Elite Country Specialist in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Audley Travel full-time (More than 3 years)

    Pros

    Genuinely cares about employees and travel. Fosters an excellent corporate culture. Great perks to job.

    Cons

    As we grow, the company feels more and more corporate.
    Not informed of major changes in the company until after a decisions been made.
    Losing sight of original ethos

    Advice to Management

    Keep the culture, don't be cheap, employees stay here because we are happy withe the perks and the culture, the more that gets cut away the less incentive to stay.

See All 183 Reviews

Audley Travel Photos

Audley Travel photo of: Witney sunset
Audley Travel photo of: The Atrium, Witney UK
Audley Travel photo of: Amazing photo taken by one of our country specialists
Audley Travel photo of: Amazing photo taken by one of our country specialists
Audley Travel photo of: Summer party
Audley Travel photo of: Our training manager Laura enjoying her time in India
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Audley Travel Interviews

Experience

Experience
48%
21%
31%

Getting an Interview

Getting an Interview
74%
10%
8%
5
3

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Country Specialist Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Audley Travel (Boston, MA) in June 2015.

    Interview

    The interview process has changed since I was hired in 2015. It was a very intense interview given by three people and it lasted for a few hours. Country and travel knowledge are quizzed as well as sales experience.

    Interview Questions

    • Sales experience, travel questions, you may have to take a call from within the office for them to hear the types of questions you'd ask a potential traveller   1 Answer
See All 86 Interviews

Audley Travel Awards & Accolades

  • 100 Best Companies to Work For, The Sunday Times, 2018
  • Best Escorted Tour Operator-Luxury & Best Escorted Provider, Which?, 2019
  • West Oxfordshire Business of the Year Award, West Oxfordshire Business Awards, 2018
  • Best Tour Operator, Travel Mole Web Awards, 2017
  • Best Tour Operator, Daily Telegraph, 2017
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