Working at AutoClaims Direct | Glassdoor

AutoClaims Direct Overview

Carlsbad, CA
51 to 200 employees
2003
Company - Private
Information Technology
Unknown / Non-Applicable
ACD is a market leader in innovation that connects and unifies a fragmented auto insurance claims industry through virtual claims processing, self-service/photo estimating, chatbots, AI, machine learning, expert field appraisal networks, 40,000 collision repair & ... Read more

Mission: We drive our client's success through innovative technology that increases customer satisfaction.

AutoClaims Direct Reviews

4.4
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AutoClaims Direct CEO Ernie Bray
Ernie Bray
9 Ratings
  • "Client Care Agent"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Care Agent in Carlsbad, CA
    Current Employee - Client Care Agent in Carlsbad, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoClaims Direct full-time (Less than a year)

    Pros

    A continuously growing company with a lot of opportunity available. A great work environment to be a part of. There is personal satisfaction in knowing that you are able to help so many people each day. Management listen's to your suggestions and a values your feedback.

    Cons

    There's always something to do, so if you are involved, it's hard to call it quits at the end of the business day.

See All 26 Reviews

AutoClaims Direct Photos

AutoClaims Direct photo of: ACD team
AutoClaims Direct photo of: Vendor management
AutoClaims Direct photo of: Client Care team
AutoClaims Direct photo of: Client Care Associates
AutoClaims Direct photo of: ACD's business development team
AutoClaims Direct photo of: Business Development Team
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AutoClaims Direct Interviews

Experience

Experience
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Getting an Interview

Getting an Interview
100%

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  1.  

    CCA Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience

    Application

    I applied through a recruiter. The process took a week. I interviewed at AutoClaims Direct (New York, NY).

    Interview

    You are first a temp and are interviewed by the temp company, Premierhire. Then if they think you are a good fit, they set you up for an interview with Ken and Kelly who will go over the basics of the job and determine if you are a good fit for the office culture and the job.

    Interview Questions

    • Describe a time that you had an upset customer and you were able to turn it around.   1 Answer
See All 1 Interviews

AutoClaims Direct Awards & Accolades

  • Entrepreneur360 Best Entrepreneurial Company in America, Entrepreneur Magazine, 2016
  • Inc. 5000 Fastest Growing Private Companies in America, Inc. Magazine, 2016
  • CEO Ernie Bray, EY Entrepreneur of the Year Semi-Finalist, Ernst & Young (E&Y), 2016
  • Brian Bray, VP Bronze Stevie - Executive of The Year, Insurance, American Business Awards (the Stevies), 2016
  • San Diego Top Tech Exec Awards - Adam Nazar CTO Nominee Finalist, San Diego Top Tech Exec Awards, 2016
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