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Mission: We will provide the leadership and support necessary to sustain long-term growth and customer satisfaction for our world-class brands. We will passionately promote quality and service at all levels while enhancing each brand's competitive advantage.
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Avis Budget Group is an action-packed, high-energy place where things move forward every day. If you want to GO somewhere in your career, Avis Budget Group is the place to be.
If you're looking for a career with a company that is as high energy as you are, join the Avis Budget Group (Nasdaq: CAR) team. We operate two of the leading global brands in the vehicle rental industry through Avis and Budget. Along with our subsidiaries and licensees, we provide a complete range of vehicle rental services through 10,000 rental locations in three operating regions: North America; Europe, Middle East & Africa (EMEA); and Latin America/Asia-Pacific. That means we're serving customers in approximately 175 countries around the world. We're headquartered in Parsippany, N.J. and own and operate most Avis and Budget car rental offices in North America, Europe and Australia, and operate primarily through licensees in other parts of the world. As a Customer Led, Service Driven organization, our employees are empowered to make decisions and move things forward.
At Avis Budget Group, we maintain an environment centered on our vision, mission, and values.
We will be a leader in the vehicle rental industry by focusing on customers, our people, growth, innovation and efficiency. All of these elements will drive bottom-line success and show that Avis and Budget are stronger together than they could be alone.
We will provide the leadership and support necessary to sustain long-term growth and customer satisfaction for our world-class brands. We will passionately promote quality and service at all levels while enhancing each brand's competitive advantage.
We consider being a values-driven organization to be one of the core strengths of our Company. By adhering to these core values at all times, our employees strive every day to achieve our vision to be a leader in the vehicle services industry.
Our values are:
Commitment: We are committed to providing value to our corporate clients and individual customers and those colleagues who rely on us for leadership or support. We are knowledgeable and passionate about what makes each of our brands unique and powerful, and we are committed to finding innovative ways to fuel their growth. We create value for all segments of the rental car market by faithfully focusing on service excellence and quality.
Integrity: We display integrity at all times in the business decisions we make and the manner in which we conduct our professional relationships. We support that sense of doing what's right through a culture of open communications and a spirit of teamwork. We also value the role that diversity among our employees, suppliers and partners plays in our success.
Responsibility: We take seriously our responsibilities as a corporate citizen, always aware of how our actions can benefit the community and sensitive to the needs of the environment. We make decisions at all times understanding our responsibility for enhancing profitability and servicing the interests of our shareholders. As a service company whose success is rooted in the satisfaction and performance of our people, we take responsibility for furthering the professional development of our employees at every level of the organization.
Avis Budget Group prides itself on treating those with whom we work with respect and dignity. Avis Budget Group embraces diversity of ideas, cultures and backgrounds and firmly believes that this will enhance the service provided to our customers, and will further strengthen our "Customer Led, Service Driven" culture.
As an equal-opportunity employer, Avis Budget Group is proud to provide an inclusive workplace that embraces and celebrates demographic, cultural and lifestyle differences. We maintain a significantly diverse U.S. employee population, as minorities compose 53% of our workforce and females compose 32% of our workforce. Also, our management positions are composed of 30% minority and 32% female management representation. Our talent strategy is solidly rooted in attracting and retaining a diverse workforce.
In October 2008, Avis Budget Group partnered with the United Negro College Fund (UNCF) to establish the UNCF/Avis Budget Group Corporate Scholars Program. This program provides students that attend historically black colleges and universities (HBCU) with up to a two year scholarship and paid summer internship at our World Headquarters and Virginia Beach shared facilities. Avis Budget Group has also successfully recruited and employed students from HBCUs including: Howard University, Johnson C. Smith University, Florida Memorial University, Tougaloo College, Spelman University and Morehouse University.
Avis Budget Group is consistently recognized as one of the "Best Employers For Workers Over 50" by AARP, for its commitment to recruiting, hiring and retaining older workers
Avis Budget Group is also committed to helping our veterans return to the workforce. As such, the Company partnered with the 100,000 Jobs Mission and Joining Forces Travel Industry.
In April 2011, Avis Budget Group created the Women's Leadership Group (WLG). The WLG is a mentoring group, which was formed with the goal of increasing engagement and retention levels of females; attracting female talent; enhancing the development of female employees with mentoring and educational programs; and leveraging female talent to improve employee and customer loyalty.
Employee involvement is an integral part of how we do business and defines our culture. Each employee has the opportunity to be heard and the ability to effect change through employee participation groups, Avis Experience & Performance Groups (EPGs), and Budget's Pride Committees. Each month, Operations identifies a specific area of improvement to be discussed by the teams. Employees are also encouraged to identify business opportunities, ideas or suggestions to be discussed at their meetings.
Avis Budget Group is committed to being a responsible member of the communities in which we operate. Our charitable efforts include support of national organizations including the American Cancer Society, the American Red Cross, the Make-A-Wish Foundation, the Wounded Warrior Project and Veterans Across America. Locally, employees organize grassroots efforts in support of numerous organizations, including Habitat for Humanity, Toys for Tots and other regional nonprofits.
Avis Budget Group has a family-friendly culture. Employees work together as a team and feel supported by one another and by leadership. This caring attitude is extended to our customers and drives our success. We believe it is important to create a positive employee environment and so you can expect to be developed, recognized and rewarded for a job well done.
We are dedicated to providing the Customer Led Experience - an approach that combines operational excellence with a level of customer service that meets our customer's needs, wants and preferences. In this increasingly commoditized world, consumers will choose the company that provides the best experience each time they rent a vehicle. To create customer enthusiasts and increase market share, we combine our long history of operational excellence with a level of service that meets the specific needs, wants and preferences of each of our customers.
The Voice of the Customer (VOTC) survey is an ongoing customer satisfaction survey sent to Avis and Budget car renters via email. The VOTC survey captures and measures customer satisfaction based on the customer's rental experience with a specific rental location. Managers use VOTC data to understand the customer's experience and enhance it where gaps exist. The results of the survey provide each location the opportunity to pinpoint their location's strengths as well as opportunities to improve customer satisfaction results.
Avis Budget Group places a great emphasis and value on identifying and solving problems. Performance Excellence (PEx) is a team based, "process improvement" initiative that works with associates in identifying problems and implementing solutions to run our business more efficiently, creating greater customer value and generating sustainable cost savings, without ever compromising on our promise of service excellence. PEx gives the associates a standard set of tools to identify opportunities, improve our processes, and reduce waste. Our goal is to make lasting improvements. Ideas generated from associates are critical to our ongoing success and are welcomed.
Avis Budget values and appreciates employees' contributions and frequently honors our employees for going above and beyond. The Company's recognition program consists of varying levels of recognition, from On-the-Spot awards, such as gift cards given out locally, to more formal awards requiring nomination and management approval. The loyalty and dedication of our employees is celebrated through our service recognition awards.
This past summer our President of North America along with various members of the Senior Leadership Team hit the road and visited 80 locations across the country to thank customers for their business and recognize and reward associates for their hard work.
Avis Budget Group offers complete support, with a true commitment to you and your career. We are a growing company and we offer a full range of rewards including robust compensation and benefits, excellent training and many ways to advance your career. Our fast-paced setting, supportive management and collaborative culture will keep you engaged, motivated and always moving forward.
Avis Budget Group's compensation practices are designed to support the Company's strategic business plans, reward excellence on the job and provide competitive salaries to our employees. Salary increases are not automatic, but must be earned, and are based primarily on each employee's performance. Consistency in salary determination is important to ensure equity, facilitate transfers and employee development, and manage compensation costs. At Avis Budget Group we follow a Pay for Performance philosophy that helps ensure employees are paid fairly and consistently across the organization and includes competitive base pay and an opportunity for bonuses.
At Avis Budget Group, we offer all eligible employees choice for medical coverage. Each option covers a wide range of services from free preventative care to hospitalization and surgery. Eligible employees are offered Basic Benefits free of charge and can elect Voluntary Benefits as well. You can add to your Company-provided Basic Benefits by electing Voluntary Benefits based on your personal needs.
Our 401(k) Plan helps you build financial security for retirement. Eligible employees who receive a company match are immediately vested and enjoy the benefit of having Avis Budget contribute to their financial future. Participating employees can contribute both pre-tax and post-tax funds in order to reach their fiscal goals.
The Avis Budget Group, Inc. Employee Stock Purchase Plan (ESPP) lets you share in the Company's future in a very special way. It provides you with the unique opportunity to regularly and conveniently purchase shares of Avis Budget Group common stock at a discount. Employees receive a 5% discount on each stock purchase, and pay no commissions or brokerage fees when shares are purchased. That means every dollar contributed is invested in Avis Budget Group common stock. In addition, the Company also pays all administrative fees. Our Company's success is ultimately driven by our individual hard work and dedication, as well as that of our colleagues. The ESPP provides employees with the opportunity to share in our achievements in two ways - as a shareholder and as an employee.
Avis Budget Group offers many savings and discount programs for our employees such as the Neighborhood Discount Warehouse which provides deep discounts from hundreds of name brand merchants all on one site. Some of the additional discounts employees have access to are:
Training takes place at all levels and consistently throughout your career. abg University is an online learning management system which allows you to enroll in instructor-led and selfpaced eLearning courses and will help you keep track of your internal and external learning events. At abg University, you can find a number of resources including job aides, courses, training to improve your technical skills, and self-improvement classes. All courses are available at www.abgUniversity.com.
Our drive to be the best at what we do is supported from the top down here at Avis Budget Group. Members of our management team believe that being the best in the business begins with each of us being our healthiest selves. HealthWorks@ABG is the brand through which we offer our wellness related programs. We provide a comprehensive suite of resources and information to make it easier for our employees to make positive choices for their individual well-being and the health of their families. In fact most of the services offered under HealthWorks@ABG are free of charge and open to all employees and their family members.
Our wellness programs offer healthy solutions that are customized to fit our business and the demands of our workforce. Some of the programs and services included are:
Avis Budget Group is an action-packed, high-energy place where our mission is to move things forward. We are committed to hiring veterans and providing our nation's heroes with an opportunity to work for a company that truly honors their service and supports their transition back into the workforce.
Avis Budget Group joined the 100,000 Jobs Mission Coalition and pledged to assist in the Coalitions goal to hire 100,000 transitioning service members and military veterans by 2020. The Coalitions members is committed to working together, sharing best recruiting and employment practices and reporting hiring results.
Together, the 100,000 Jobs Mission members have hired several thousand veterans and are working to expand the coalition with like-minded companies that are equally committed to hiring veterans and sharing best practices to help solve the public challenge of veteran unemployment.
In addition, Avis Budget Group attends many veteran job fairs sponsored by 100,000 Jobs Mission, Hiring our Heroes and other veteran organizations.
Budget Rent A Car is supporting the Wounded Warrior Program, a nonprofit non-partisan organization, in its efforts to raise awareness of severely injured servicemen and women and to provide much needed assistance to these veterans and their families. Budget provides transportation assistance as well as support for fundraising to enable the Wounded Warrior Project to further its efforts. To reserve a car and have part of the proceeds donated to the Wounded Warrior Project, click here.
Avis Budget Group also supports Veterans Across America and USO, which are nonprofit organizations dedicated to creating employment demand for America's veterans in concert with a broad network of leaders of American business and other organizations.
Thomas M. Naiman, CPA, Director, External Reporting, has been the Director of External Reporting since he joined Avis Budget Group, Inc. in October 2006. Prior to starting his 18 + year career in accounting, Tom served four years in the United States Marine Corps, as an Infantry Squad Leader being promoted to the rank of Corporal. Tom's success at Avis Budget Group comes from the skills he gained and developed in the military. He attributes his success to the team work, discipline, leadership, ability to develop solutions, strong work ethic and accountability that he gained and developed during his military. Thank you Tom for your service to our country and to Avis Budget Group.
Avis Budget Group provides the tools, knowledge, training, motivation and opportunities to grow. This is a company where individuals can advance into new roles and train cross functionally. Training takes place on all levels, consistently throughout your career. With the right attitude and drive, you can move up quickly.
Recent college graduates looking for a great jump start to their career choose Avis Budget Group because of the great foundation that our training programs offer. Students that are well suited for our Operations Manager Trainee program participate in a 30 week training program that cross functionally prepares them with a well-rounded view of our operations. The training program covers everything from sales and customer service to operational management including managing a P&L, hiring, coaching and mentoring employees, as well as inventory and fleet control. On the corporate side, our Pricing Analyst roles, based out of our World Headquarters located in Parsippany, NJ, also offer a great place to start your career if your goals are focused more in building a career focused in a corporate setting. The Pricing Analyst role builds a solid foundation in gathering and analyzing data, interpreting patterns and trends, recommending and influencing regional decisions, as well as building great interpersonal and relationship building skills. In just a short period of time recent graduates, whether field operations or corporate focused, are able to see how their background and experience, coupled with the training they receive from Avis Budget Group, prepares them to add value and contribute to the success of the company.
An internship with Avis Budget Group is a great way to apply what you've learned in school, test the waters of the professional world, and build a strong foundation for achieving your career goals. We offer a world of opportunities to grow and achieve your potential no matter what your ultimate career choice. As an intern at Avis Budget Group, you'll be part of a global organization, working alongside committed professionals as you develop the skills you'll need to succeed. And your formal and informal learning begins right from day one. You will experience working on real projects and will be prepared to meet high expectations. This is an opportunity to experience professional life and get a head start in your career before you've left university. We offer an intense 12 week summer program to motivated students looking to gain insightful and helpful experience. Watch our Internship Experience directed and filmed by our 2012 interns for a glimpse into all that Avis Budget Group's Internship Program has to offer.
I have been working at Avis Budget Group full-time (More than 10 years)
Avis/Budget is a very nice and easy company to work for and I find the work to be fulfilling. I have good people as co-workers.
Some managers tend to micro mange and not trust your personnel to do it right.
Advice to Management
Trust your lead employees to do the job in an excellent manner. Avoid micro managing and make your instructions concise and clear. then just relax and know it will be accomplished.
Applied online and was contacted by a member from HR just 2 days after to set up a phone screening. Very basic, just going over your background and experience and telling you about the role. Was asked to come in for an on site interview scheduled 2 days later. 2 interviews both consisting of 4 managers within the department you'll be working in. Pretty straightforward nothing too complicated mainly just asking questions about your resume and past experiences and trying to see if you will be a good fit to join their team. There is an exercise at the end where they have you review a spreadsheet similar to what you'll be doing in the position. Its more laid back than you think. They do a good job walking you through it just pay attention to what they have to say and you'll be able to answer any questions based off general knowledge. There's also an online assessment you have to complete afterwards that tests your behavioral and analytical skills. They said I would hear from them within 2 weeks but I got a call the next day offering me the job.