Working at B&Q | Glassdoor

B&Q Overview
Chandler's Ford, England (UK)
10000+ employees
Company - Public
$2 to $5 billion (USD) per year
Travis Perkins, Homebase Limited, Screwfix
B&Q are the UK’s leading home improvement and garden living retailer with 300 stores and our Store Support Office in Southampton employing more than 25,000 people from all walks of life. With more than 40,000 great-value products all under one roof ... Read more

Mission: Helping people create homes to be proud of.

B&Q Reviews

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Approve of CEO
B&Q CEO Michael Loeve
Michael Loeve
63 Ratings
  • Helpful (1)

    "Good for people only needing low hour work that don't expect anything out of it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Wales, WI
    Current Employee - Customer Advisor in Wales, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at B&Q part-time (More than 3 years)


    Close team that works well together and helps each other out.

    OK pay if the level system is used in your store (More experienced = hire pay but this is hardly used in any store)

    Busy workload so you always have something to do.

    From other staff I know that it is quite a flexible place to work for parents and students with most colleagues willing to swap shift to help if they can.


    Zero career aspects for most people. It isn't about what you know but how much you suck up to management.

    No full time contracts and hours go to the friends of managers instead of hard workers that get the job done.

    No feedback from management on how to improve or on tasks that need doing.

    Too many decisions made by people from high up with no clue of how a store actually works.

    Advice to Management

    From my experience in a revamped store, zero guidance and leadership isn't the way a store should be run. Helping your staff and thanking them daily would go a long way to improve the morale and happiness of all colleagues which would in turn make them more satisfied working for this company and for you. The main problem I have come across is the lack of communication between management and their staff which just leaves people confused on where they stand.

See All 429 Reviews

B&Q Interviews



Getting an Interview

Getting an Interview





    Customer Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 days. I interviewed at B&Q.


    Had a phone interview, she was very nice and only took around 5/10 minutes and got called in for an interview the next day. It was thankfully quite informal, they were very nice and made it a lot more comfortable and easy to talk to. Took around 30 minutes of the generic questions then asked if I had any holidays in the next 3 months and explained some things to me about the club cards. Then they asked me when I could start training.

    Interview Questions

See All 117 Interviews

B&Q Awards & Accolades

  • Britain’s Greenest Garden Centre, Garden Retail & Garden Industry Awards, 2016
  • Waste and Resource Efficiency Award, Edie Environment and Energy Awards, 2016
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