Working at BT | Glassdoor

BT Overview

Dallas, TX
1001 to 5000 employees
1846
Company - Public
Telecommunications Services
Unknown / Non-Applicable
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well ... Read more

Mission: Our purpose is to use the power of communications to make a better world. By bringing together the best networks and technology with the expertise of our people, we make connections and create new possibilities.

Company Updates

  • We want to be a place where our people feel engaged, be themselves, and inspired to be the best they can be.

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    Our culture

    Our success doesn't just come from what we do. It's how we do things and why that really matters. Our purpose is to use the power of communications to make a better world. We bring together the best networks, the best technology and the best people. Making connections, driving innovation and creating new possibilities.

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BT Video

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BT – Why Work For Us?


BT is the world’s most established communications company employing 90,000 people across 180 countries which offers a world of possibilities for all globally. We help people to communicate anywhere, at any time and with any technology they want.

Known as a major technology player who pioneers the digital advances that shape and drive the information age BT help people create, collaborate and communicate better than ever before.

We know you don’t make career decisions lightly - neither do we! We want people who can reach their potential within a culture of opportunity that motivates people to aim high, whilst giving them all the support and tools they need to succeed.

It makes complete sense that our people reflect our customers. It helps us understand their individuality and give them the best possible products and service, so we’re always working to make sure we have a diverse team here who feel included and listened too. Plus, having people from all walks of life means hundreds of ideas coming together, helping us become even more creative and innovative. Just look at what our teams achieved with BT Sport! That’s just the tip of the iceberg for us and it’s entirely down to our people.

Our employee networks cover everything from gender equality and ethnicity through to LGBT+ and disability and they’re supported by our dedicated Diversity and Inclusivity team. They’re listened to by our Senior Leaders and are the ones who drive change both inside and outside of the business, with initiatives like the Working Forward campaign.

What’s more, we support them by partnering with the likes of the Business Disability Forum – where we hold a Silver award - and Employers for Carers, making the most of their expertise and holding ourselves up to high standards of working life for everyone here at BT.

But it’s our people who make the real difference. Two of our leaders appear in the Green Park Top 100 Influential BAME (Black, Asian and minority ethnicities) Business Leaders 2016 list. And women at all levels who have received Women of the Future, Everywoman in Technology and Rising Stars in Technology awards. We give all of our people the support they need to be able to shine and we are incredibly proud of the amazing things they achieve day in, day out

A more flexible approach 

If you work for BT, we believe you should be able to enjoy the physical and mental benefits of a healthy work-life balance. Which is why we actively encourage flexible working.

By working in partnership with each other, thousands of our people have already established alternative working arrangements that are making our business more productive, cost effective and energised.

We fully understand that many people have talents and interests outside work. In achieving their desired work-life balance, most people discover not only renewed energy, but new enthusiasm and reward in their work and their other commitments.


A more rewarding place to be

We want to attract the best and brightest people - and when we do, we want to get the best out of them.

We believe that if you’re worth employing, you’re worth looking after. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience and qualifications.

As you grow and develop, your benefits and bonuses will grow with you. What shape they take all depends on what direction your career takes. (More detail about benefits applicable to you will be shared during the recruitment process). But from the outset, everyone who builds a career with us can expect to enjoy the following:

  • Membership of The BT Retirement Plan - a defined contribution scheme providing pension and life benefits 

  • Flexible working hours and the option to work remotely, where appropriate 

  • Share-related benefits, including sharesave and profit-sharing schemes (available periodically)

  • Discounts on some BT products and specially-negotiated prices on other items such as computer equipment, car products, healthcare and dental work, life assurance, holidays, hotel accommodation and financial planning

  • Interest-free annual season ticket loans

We’re part of the fabric of society. We bring people and places together, in extraordinary ways, creating the infrastructure that defines modern life.

We set up the world’s first communication network, broadcast the first television pictures and built the first programmable computer. Today, we’re fusing quantum physics with optical engineering, running ultrafast, ultra-secure systems that are transforming the way we talk, watch and learn. We don’t just make telecommunications. We’re inventors. We make things possible.

Our network underpins the lives of millions of people, in 198 countries. The products we design, build and operate really do have the potential to change the world. Our Tech Plus programme will show you how.

BT Reviews

2.6
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Recommend to a friend
Approve of CEO
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Jennifer Artley
7 Ratings
  • Featured Review

    "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    Great place to work for work / life balance. Great leadership with forward thinking.

    Cons

    Many layers of management

See All 2,835 Reviews

BT Photos

BT photo of: Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
BT photo of: Playing pool in Warrington Contact Centre
BT photo of: Office space in BTC
BT photo of: BT Contact Centre
BT photo of: Breakout area in BTC
BT photo of: Diwali celebrations in the office
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BT Interviews

Experience

Experience
60%
20%
20%

Getting an Interview

Getting an Interview
48%
20%
14%
9
4
3
2

Difficulty

3.0
Average

Difficulty

Hard
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  1. Featured Interview

    Helpful (8)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at BT.

    Interview

    Series of phone / video conference interviews with senior leaders and peers. Pretty straight forward as the position was right in my wheel house. No feeling of "trick" questions and it the questions gave me confidence they understood the consulting model.

    Interview Questions

    • Describe your most challenging customer engagement and how you approached it.   Answer Question
See All 702 Interviews

BT Awards & Accolades

  • The Times Top 100 Graduate Employers, The Times, 2016
  • Business Disability Forum Silver Award, Business Disability Forum, 2012
  • Level 2 Disability Confident Employer, DWP, 2016
  • Business in the Community Gender and Race Benchmark - Top 10 Private Companies, Business in the Community (BiTC), 2015
  • Top 100 Influential BAME Business Leaders, Green Park, 2016
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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