Working at Backbase | Glassdoor

Backbase Overview

Amsterdam (Netherlands)
501 to 1000 employees
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
It all started in 2003 in Amsterdam, with just two people, our founder Jouk Pleiter and a partner, who had a shared vision to ‘make the internet more beautiful’. Fast-forward 16 years later, and we are the backbone of over 100 banks all around the world and ... Read more

Mission: We’re on a mission to serve 10% of all smartphone users worldwide with a Backbase-powered financial app. Yes, that means 270 million people (ambitious!). But we see it as exploring millions of initiatives and flexing our brainpower. With us so far?

Company Updates

  • Our Development Director in Cardiff hub, James Christian, provides insights into how Backbase has adapted to Covid-19 and how we've adjusted our way of working due to the new circumstances. Read more:

  • Standing strong together - A message from Jouk Pleiter, Backbase CEO To all Backbasers, clients, partners, suppliers, and friends, It’s been difficult. We’re all feeling it. These are turbulent times and planning ahead has never felt more uncertain. But both with individuals and businesses, promoting safety and wellbeing is our number one priority. And the world has really come together to make that happen. So it’s in that spirit that I find myself reflecting on some of the exemplary behavior I’ve seen within our Backbase family. Read more:

    Standing strong together - Backbase Careers

    So for these remote projects, it wasn't as easy. But it was extremely encouraging to see that everybody worked together and - as one team - we delivered. Digital collaboration technology may be the enabler, but at the end of the day, it's human determination that's truly inventive.

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Backbase – Why Work With Us?

Change is at the core of everything we do, which means you will never get bored or too comfortable around here. People work at Backbase because of the challenges we face every day and the people we face these challenges with. Here, you make it happen!

What will make you successful at Backbase? 

  • Open to change. Things constantly change at Backbase, therefore, it is important that you feel comfortable with every day not being the same and you are ready to influence positive change.
  • Thirsty for knowledge. At Backbase we always question the status quo and look for new solutions and ways to do things.
  • Communication. Be able to describe a complex thing and challenge the solution of your colleagues and clients 


Jouk Pleiter at Backbase Connect 2019

Our core product, the Omni-Channel Banking Platform, gives financials the speed and flexibility to create and manage seamless customer experiences across any device. Backbase offers different solutions to help our clients achieve this.   

  • Backbase Flow (Onboarding & Origination)
  • Backbase CSX (Customer Experience  Services) 
  • Backbase Entitlements (Access Control Management)
  • Backbase DBS (Digital Banking Services)
  • Backbase Identity & Access Management (IAM) 

Trusted by leading financials

We leave when our clients are happy. Not a day earlier. This committed way of working has won over a lot of our clients’ hearts. To name a few: Central 1, ABN Amro, Royal Bank of Canada, HSBC.

North America is one of our high-growth markets and home to three of our product implementation hubs in Atlanta, Princeton, and Boise. What started with less than 6 employees in a small corner space, has now grown into a close-knit team of over 100+ employees in the US.

BACKBASE ATLANTA is based in the heart of Midtown Atlanta at 10 10th Street NW.  If you are seeking breathtaking views of the Atlanta Skyline, look no further. 

Our Social Group, Basecamp, will keep you entertained with nonstop fun.  They make sure that there’s something fun for everyone. Take a load off and join us for our monthly Happy Hour at one of the 33 restaurants within two blocks.  There are lunchtime themed trivia and game nights with board games or your choice of Xbox/Playstation/Switch game competitions. 

BACKBASE BOISE is home to our #1 growing sales and marketing teams. They focus on finding and nurturing business opportunities in the North American market. 

And we have quite the view to keep us inspired. Located on the 17th floor of the US Bank Plaza, one of the tallest buildings in the state of Idaho, our office is right in the heart of Downtown Boise.
When we’re not on the phone or preparing for client meetings, you’ll find us racing on our vintage Sega Rally arcade game or watching football on our 75" TV. We love our Friday team lunches as much as we enjoy planning for our next team-outing. Fantasy football draft, happy hours, a BSU or Steelheads games (huge fans!) - you name it, we’re there!  

BACKBASE PRINCETON is based in a prime location in Carnegie Center, halfway between New York and Philadelphia, our office is easily accessible by car, railway or bus. We’re located in a great “work and play” office park with lots of cool amenities. 

We love music and entertainment - fact! Staying true to that, we named our conference rooms after famous singers like Sinatra, Tupac, and Biggie. More fun to come as we continue to grow our team in New Jersey.

It must be true if they say it

Get inspired by the stories of our very own rockstars - builders, makers, and doers who strive at getting things done by always raising the bar higher.

Develop yourself

Use your yearly training budget to polish your skills. Join one of the knowledge-sharing sessions to discover more or come to a guild meeting to share ideas.

A global community

With 60+ nationalities working side-by-side in 9 offices around the world, Backbase is a place where you can work on projects with people from all over the world.

Pride and fun

We take pride in our achievements and we love to celebrate them. We host a variety of parties, celebrations, team outings, games


Being Dutch from birth, we embrace the best of it: inclusion, diversity, and respect for each other. We embody the culture of being open and frank. This means we are open to other’s opinions and feel comfortable bringing our thoughts and ideas to the table. The ‘get things done’ mentality is in our DNA. 

Work-life balance

We are on a challenging mission, but we strive to create a work-life balance for all our employees around the world.




It all started in 2003 in Amsterdam, with just two people, our founder Jouk Pleiter and a partner, who had a shared vision to ‘make the internet more beautiful’. Fast-forward 16 years later, and we are the backbone of over 100 banks all around the world and part of the day-to-day banking experience of over 50 million people.

We make it happen all together every day. Our values guide us in interactions between each other, our global hubs and our clients. 


We explore new routes. We don’t shy away from being critical of ourselves, our products and our industry. We are open, direct and always questioning the status quo; to keep on learning and keep ourselves and others on their toes.

Can Do

No matter the challenge, we use our creative minds to find ways to make things happen. We are ambitious to be the best in class in the industry. Raising the bar. Pushing each other’s limits to bring out our best. We are determined & pragmatic. No Fluff. Just Stuff.


We solve hard problems and look for new opportunities for growth. We inspire. We mobilize the right talent to succeed in our mission. We persevere where others would give up. We feel proud when our vision comes true.


We are a company of builders, designers, makers, and doers, always open to learn and improve, shaping the future of banking together with our customers. We ask for feedback and constantly seek insights that make us better.


We are strong. We come from all over the world and embrace diversity. We believe in open dialogue among a small team of people who trust one another, who are focused outside themselves. This way we create shared consciousness and shared authorship of ideas that no single person could have arrived at independently.

Backbase Reviews

  • Featured Review

    Helpful (2)

    "Amazing people, culture/dna, no politics, On a mission!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product in Amsterdam (Netherlands)
    Current Employee - Product in Amsterdam (Netherlands)
    Positive Outlook
    Approves of CEO

    I have been working at Backbase full-time (Less than a year)


    Company vision (Real & Meaningful, Human centric mission)
    Amazing Multicultural environment
    So many training and learning opportunities
    No Politics (almost :)
    Casual, Young & Fun


    No major ones so far

See All 149 Reviews

Backbase Photos

Backbase photo of: Backbase Logo in Hallway
Backbase photo of: Stand up
Backbase photo of: Relaxing time
Backbase photo of: Meetings can be fun
Backbase photo of: Working together
Backbase photo of: Collaboration
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Backbase Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Senior Account Executive Interview

    Anonymous Employee in Boise, ID
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 5 weeks. I interviewed at Backbase (Boise, ID).


    Stop and go, they are very busy working on deals. But you can tell they really care about their culture and team dynamic.
    Management was very direct and did not hesitate to give me honest feedback.

    Interview Questions

See All 176 Interviews

Backbase Awards & Accolades

  • Best of Show, Finovate Europe, 2014
  • Leader in Gartner Magic Quadrant for User Experience Portals, Gartner Magic Quadrant, 2014
  • Visionary, Gartner Magic Quadrant for Horizontal Portals, 2014
  • Best of Show Award, Finovate, 2016
  • Loey Award, Endeit Capital en Peak Capital, 2017
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Work at Backbase? Share Your Experiences

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