Mission: We offer an unparalleled opportunity to connect your career with your passions. Our mission – connect people to their passions - begins with our team members. We bring a passion for the outdoors to our work each and every day.
Best Places to Work:2014 (#50)
I have been working at Backcountry.com full-time (More than 5 years)
Coworkers: I truly enjoy working with everyone on my immediate team, (including my supervisor) as well as other teams at our location. Our interactions and relationships in the office are genuine and there's always a good sense of getting things done, but also having fun, which ties into my next point...
Culture: The passion and drive of the people at the GHO (Gearhead Operations) office is awesome. If you enjoy any aspect of being outside, you will fit right in at Backcountry -- and you will pick up several new hobbies along the way as people are stoked to take you on your first climb, mountain bike lap, or backcountry tour. The people here are really passionate about their hobbies and it shows in their interactions with each other, and more importantly, with their customers.
Work life balance is stressed here as well. There have been a number of days when I've called my supervisor and asked if I could take some pow laps in the morning and come in a few hours late. Taking time off to go enjoy the outdoors is encouraged. Flexible hours are very real, as long as you are still getting your work done.
Benefits/Recognition: You've probably already heard about the gear discount. It's awesome, and definitely a major draw for people to work here. The company also does a good job of recognizing individuals who are strong performers by awarding them with anything from gift certificates to weekend trips, lift tickets, and days out Cat skiing.
Additionally, I feel that the management at GHO is very good about recognizing talent and promoting from within. If you show up and do your job well consistently, team leads, supervisors and managers will notice and there is certainly possibility for upward movement. I started as a seasonal Gearhead almost 5 years ago, made the full-time cut, and within 3-4 months of that, was promoted onto a different team, and have since moved into a senior role on that team as well.
Inter-department communication: While I feel like communication within my own team, and between my supervisor/manager and I is very good, I think that there tends to be a breakdown of communication between different departments/teams, which can lead to inefficiencies and redundancies in workflow.
Compensation: This isn't a major con, because ultimately I'm very happy at BC. But it does seem apparent that Backcountry tends to pay under the market rate for a number of positions. A lot of this seems to be because of the incredible discount that we receive on gear. It's understandable, but should be stated regardless. The health/vision/dental care are good, but not great. Matching 401(k)/IRA opportunities are awesome.
Advice to Management
I will say that the executive team has done a great job recently in communicating much more frequently with the rest of the company with regards to over-arching goals/values, where we currently are, where we want to be, and how to get there. Keep that up.
Keep recognizing internal talent and promoting from within. Especially in GHO, there is so much to know about our systems and processes, that it's no wonder some of the best performers started as Gearheads. They know the customers, they know the gear, they know the internal systems and procedures. It's a great foundation from which to train-up and move into higher-ranking roles.
I applied online. The process took 2+ months. I interviewed at Backcountry.com (Park City, UT) in February 2017.
If you interview here, prepare for the long haul. The process took a little under three months. There were three phone screenings - not including the recruiter. One of the phone screens was with a Harvard graduate who has a Masters in Biostatistics and another had a PhD in Astrophysics. Once the phone screenings were over, they gave me homework to complete over the weekend which I then presented to a group of eight. In the end I wasn't offered the position because of my experience and short work history.
I've actually interview for three positions here. So either they are very picky (They are), or I just look a lot better on paper than I really am (probably true too). The overall experience was really good though. Everyone was very professional and the recruiter actually called me to tell me I hadn't gotten the job..... does that ever happen? Seriously. Very classy. However, it's disappointing to invest so much time into the process and not get the job based on information they had from the first phone screen (my work history and experience).
There is no growing into a role at Backcountry. Trust me, I have tried three times. You must either fit the role 100% perfectly or be overqualified. It's competitive enough that there is likely someone more qualified than you if you're only at 60-80%. So think about that before you initiate the tediously long process.
Anyways, good luck with your interview if you got one.