Working at Banfield Pet Hospital | Glassdoor

Banfield Pet Hospital Overview

Vancouver, WA
10000+ employees
1955
Company - Private
Health Care Services & Hospitals
Unknown / Non-Applicable
In 2007, Banfield joined the Mars family of businesses, and together we work to ensure pets receive the highest level of care so they can live longer, healthier lives. Today, Banfield is more than 1,000 hospitals strong, with the common goal of providing high‐quality ... Read more

Mission: We understand the special bond between pets and people. The caring and compassionate veterinary teams at Banfield will help ensure your pet stays with your family longer.

Company Updates

  • At Banfield, we really do believe we’re better together! That’s why we’re proud to share that since January 2018 through July, the Banfield Foundation has already impacted 1 million pets! With a little less than four months to go this year, we’re looking forward to supporting more pets in need! Visit http://glassdoor.com/slink.htm?key=vQrFS to learn more!

    The Banfield Foundation - Serving Pets Across the Country

    The Banfield Foundation, from Banfield Pet Hospital is working to make this world a better place for pets. Learn how here! http://bit.ly/2d9wSSX

  • We're committed to our associates, quality, and simply being better together!

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Banfield Pet Hospital Video

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Banfield Pet Hospital – Why Work For Us?


Founded as a small companion animal practice in Portland, OR, Banfield has been focused on preventive care since its inception in 1955 and has grown to become the largest veterinary care practice in the world. In 2007, Banfield joined the Mars, Inc. family of businesses, and today it is more than 975 hospitals strong in neighborhoods across the United States and Puerto Rico.

When you join Banfiel d, you’re joining a team that is committed to providing the tools, training and support our associates need to excel and reach their goals and potential. More than 3,500 veterinarians at Banfield are committed to giving pets the highest quality of veterinary care and collectively care for more than 2.9 million pets annually. Banfield hospitals offer comprehensive medical services, computerized medical records, preventive care plans for pets and extended operating hours.

Compelled by the desire to make a better world for pets, all associates are called to contribute to our practice through their own expertise, skill and passion. But regardless of our roles, we support one another so that together, we can support our clients with world-class veterinary care. 

We truly believe that we can continue to raise the bar for pet health care. From the front desks and exam rooms to our home office in Portland, Oregon, every Banfield associate contributes to our mission.  

  • Veterinarians: Providing preventive care and numerous veterinary services to pets in neighborhoods throughout the country, our veterinarians are critical to our practice and the communities they serve. This is why we provide them with the resources, equipment, research and continuing education they need to stay at the forefront of high-quality, evidence-based veterinary medicine.

  • Certified Veterinary Technicians: Our certified veterinary technicians play an important hands-on role in each and every one of our hospitals. With responsibilities ranging from vaccinations to surgical assistance to client communication, our skilled technicians are an integral part of hospital services and client experience.

  • Hospital Staff: Often the first face a client sees, our hospital team plays a critical role in managing the efficiency of our day-to-day operations. If you are passionate about preventive pet health care and want to work alongside dedicated industry experts in a fun, team environment while making a difference in the lives of pets and the clients we serve, we welcome you to explore a variety of positions at local hospitals, including:

- Practice Managers

- Veterinary Assistants

- Client Service Coordinators

  • Field Leaders: Offering support at a local level, our Medical Directors, Field Directors and Learning Managers coach and train hospital associates to ensure that the highest standards of quality veterinary care and business practices are being carried out across every neighborhood location.

  • Home Office: From our in-house research and medicine teams to our learning and development department, our headquarters in Portland, Oregon is dedicated to supporting our hospitals and the clients they serve. Whether you are seeking entry-level employment or senior management career opportunities, our home office features fields such as marketing, information technology, recruiting and more. And we all work toward one goal—making a better world for pets.

 Learn more about our career paths and opportunities.

Working at Banfield

Supporting our clients means supporting our associates. We’ve built a structure that includes leadership and support at the hospital level, in the field and at our Corporate headquarters, all with one goal in mind: to help you focus on delivering quality care for all pets and compassionate experiences for all pet owners. 

We offer a collaborative, team-oriented environment and are committed to developing our associates, offering a healthy work/life balance and giving back to the communities where we live, work and play.

Benefits

Banfield believes in rewarding our associates for their dedication and commitment to bettering the lives of pets and their people. That’s why we offer a competitive compensation package and a full range of benefits that promotes healthy living, financial security and peace of mind.  Benefits include:

  • An excellent total rewards package
  • Educational and development opportunities
  • Free enrollment in a Banfield Optimum Wellness Plan® for up to three pets
  • A team environment where your skills will be respected and utilized

Learn more about the benefits of working with Banfield. 

Our mission of making a better world for pets extends beyond our clients and our hospital walls. We are committed to using our resources to improve the wellness of pets, communities, our fellow associates and the veterinary profession as a whole.

From our disaster relief efforts to our participation in the Mars Volunteer Program, we strive to help all pets get the care they deserve.

Banfield Pet Hospital Reviews

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Banfield Pet Hospital President Brian Garish
Brian Garish
150 Ratings
  • Featured Review

    "An Amazing Career -- Especially for Those Working while Continuing Education!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant
    Current Employee - Veterinary Assistant
    Recommends
    Approves of CEO

    I have been working at Banfield Pet Hospital part-time (More than a year)

    Pros

    Strong community in a small work environment
    Strong management support for continuing education (vet school, vet tech) - will even help you pay for a technician degree through Penn Foster
    3 OWP's to keep up to 3 of your pets healthy (as well as an additional ~20% [idk exactly] discount on everything that you would otherwise pay for]
    MARS DISCOUNTS! I SAVED ~$2000 IN EMERGENCY FEES FOR MY PET AT BLUE PEARL.
    Decent pay compared to private practice
    Annual Salary Increase (that can somewhat depend on performance)
    Transparent Management (both direct and higher up management)
    Excellent Vertical Career Growth (for those interested in being more than just a pet nurse)

    Cons

    High stress! (If you don't do well in stressful situations it is NOT for you)
    Too many pets in a single day negatively impact the quality of medicine (sometimes my doctors do not remember pets from the SAME day)
    High (albeit understandable) pressure to sign pets up on Wellness Plans
    Sometimes unreliable coworkers (not unusual for someone to call out)
    Especially for full-time workers -- requires a very open schedule
    For full time: sometimes depending on the time of the year it can be difficult to hit 30 hours/week
    Some hospitals are VERY cliquish (especially if you're female... not a big issue for males)
    Some management (shift leads/practice managers) are very political and/or demeaning depending on the hospital you work at [though this is true for almost every field of work]

    Advice to Management

    Continue with the quality of daily life updates (such as allowing associates to choose their scrub color/brand)
    Some practice managers at various practices have NO business being practice managers... Not my personal experience (for which I am grateful...)

See All 1,311 Reviews

Banfield Pet Hospital Photos

Banfield Pet Hospital photo of: Helping our communities one pet at a time!
Banfield Pet Hospital photo of: We're passionate about helping our local communities!
Banfield Pet Hospital photo of: Our veterinarians are on a quality journey.
Banfield Pet Hospital photo of: What does quality care mean to you?
Banfield Pet Hospital photo of: Smiles all around from this Ann Arbor team!
Banfield Pet Hospital photo of: Dr. Denton and Vanessa from our Chula Vista hospital
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Banfield Pet Hospital Interviews

Experience

Experience
63%
21%
16%

Getting an Interview

Getting an Interview
79%
8%
6%
4
1
1
1

Difficulty

2.6
Average

Difficulty

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  1. Featured Interview

    Helpful (7)  

    CSC Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5+ months. I interviewed at Banfield Pet Hospital in May 2018.

    Interview

    The process was simple. I put my application in. I got a call back about a week later and had a short phone interview. We set up an in person interview about 3 days from the phone interview date. The interview was fairly simple. Many situational and behavioral questions. Super easy if you have previous customer service experience. The interview was laid back. No awkwardness. After the interview I was introduced to some of the employees and did a brief observation. I was called about 2 days later to set up another observation. About a week later I was offered the position. My advice for those of you looking for answers here, go in cheerful and positive. Ask questions to show your interest. Don't be afraid to interact.

    Interview Questions

    • Tell me about a time where you had a disagreement with a coworker and how you resolved it   Answer Question
    • Tell me about a time you had a disagreement with a customer and how you resolved it.   Answer Question
    • Tell me about a time you went above and beyond customer expectations.   Answer Question
    • Tell me about a time you experienced a roadblock at work and explain what you did to get over it.   Answer Question
See All 373 Interviews

Banfield Pet Hospital Awards & Accolades

  • Top 1000 Companies Worldwide for Millennial Women in 2018, Mogul, 2018
  • Points of Light’s Civic 50, Points of Light, 2017
  • Vancouver Business Journal’s Healthiest Companies of SW Washington – Large Employer, Vancouver Business Journal, 2017
  • Veterinary Innovation Council Awards, Veterinary Innovation Council, 2017
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