Working at Bank of America Merchant Services | Glassdoor

Bank of America Merchant Services Overview

Atlanta, GA
1001 to 5000 employees
2009
Company - Private
Financial Transaction Processing
Unknown / Non-Applicable

Working at Bank of America Merchant Services

Bank of America Merchant Services is a global leader* in payments, eCommerce and security solutions. It helps clients of all sizes effectively manage and grow their businesses by enabling them to deliver a great commerce experience for their customers.

The ... Read more

Bank of America Merchant Services – Why Work For Us?


Why work here? Hear from our associates:

  • Committed to clients’ success: “Bank of America Merchant Services gives me the ability to manage my own book of clients while building a strong foundation with my Bank of America partners. Together, we provide solutions for our clients while adding value to the customer and to the bank.”
  • Company direction: “The leadership is strong and has set a solid framework for success. We have a strong strategic plan backed by great management and leadership involvement.”
  • Do the Right Thing: “Bank of America Merchant Services has a culture that emphasizes integrity and honesty. We are professional in everything we do, and we truly put the customer first.”
  • Teaming: “I’m part of a great collaborative team that meets regularly and shares best practices. This makes for an excellent work environment.”
  • Benefits: “Bank of America Merchant Services has a great benefits package and provides flexibility which allows me to balance work/life, something that is extremely important to me and my family. There is a true commitment to the health and well-being of each and every associate.”
  • Total rewards: “The culture, leadership, and opportunity for advancement, along with the benefits, make this a great company to work for.”

Our Success Profile

The Bank of America Merchant Services Success Profile defines the winning behaviors we value and expect of every associate. Here are the eight behaviors which comprise our Success Profile:

  • Deliver Results 
  • Focus on Clients
  • Drive Accountability
  • Decide Wisely
  • Be Flexible and Innovate
  • Collaborate and Build Relationships 
  • Influence for Impact 
  • Learn and Lead

Our Success Profile serves as the foundation for achievement and career growth within Bank of America Merchant Services. It plays an important role in performance management, training and leadership development.

The Success Profile is designed to give every associate a roadmap of how to contribute, learn and grow in their career with the company.

Who We Are Banner Image At Bank of America Merchant Services, we help businesses of all sizes thrive by delivering innovative, virtually seamless payment solutions and powerful problem-solving expertise. Our clients are at the center of everything we do, and our associates are committed to their success.

Here are the things that matter most to the associates who work here:

  • Striving for excellence
  • Trust and teamwork 
  • Treating each other with dignity and respect 
  • Taking accountability and being credible
  • Doing the right thing
  • Winning

Bank of America Merchant Services is committed to attracting top, diverse talent and creating a work environment that accepts, values and encourages diversity and inclusion.

We endeavor to treat each other with dignity and respect at all times. We disapprove of any negative or disparaging behavior that is based on stereotypes race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. We do so not only because these categories are often protected by laws, but because we believe diversity creates a richer company culture and provides us all with opportunities to learn.

Diversity and Inclusion Banner Image


Bank of America Merchant Services recognizes and honors the unique leadership abilities, experiences, talents and perspectives military men and women bring to our organization. We take great pride in employing veterans, members of the National Guard of the United States and the Reserve, as well as military family members.

This commitment starts with Tim Tynan, our chief executive officer. He said: “Bank of America Merchant Services has a strong commitment to the men and women who serve – or have served – in the armed forces. The company continues to focus on recruiting, developing, and retaining veterans and National Guard and Reserve personnel because of their unique skill sets and strong leadership abilities.”

We employ a veterans program director who works to recruit and hire those who have and still serve their country. Military Guardsmen, Reservists, veterans and military spouses have access to a variety of resources that position them for success, including an affinity group and a paid time-off military leave policy.

“When looking for a company to work for after humbly serving this great nation in the U.S. Army, I had a few things that I wanted an employer to have,” said one associate vice president and business consultant, also a U.S. Army veteran. “First and foremost I wanted a company that would acknowledge veterans and always support them. I wanted a company that would look to them for leadership, discipline, dedication, and to utilize all the skills that the military taught me so that I could apply those skills to empower myself and those around me.”

Bank of America Merchant Services Reviews

2.6
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Recommend to a friend
Approve of CEO
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Tim Tynan
91 Ratings
  • "Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Tampa, FL
    Current Employee - Business Consultant in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bank of America Merchant Services full-time (More than 8 years)

    Pros

    Work/life balance and access to resources.

    Cons

    Comp plan and tracking commission. Comp plan is not aggressive enough.

    Advice to Management

    Have a Business Consultant help design the comp plan.

See All 205 Reviews

Bank of America Merchant Services Photos

Bank of America Merchant Services photo of: Bright, airy space for impromptu meetings, lunch or site wide events.
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Bank of America Merchant Services Interviews

Experience

Experience
45%
32%
21%

Getting an Interview

Getting an Interview
69%
19%
7%
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2

Difficulty

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Average

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  1.  

    Call Center Representative Interview

    Anonymous Employee in Richmond, VA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Bank of America Merchant Services (Richmond, VA).

    Interview

    applied online, took assessment of online, had a phone interview and 2 face to face interviews. was emailed after the 3rd interview that I got the job. started within 2 weeks of the offer.

    Interview Questions

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Bank of America Merchant Services Awards & Accolades

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