Working at Bank of America Merchant Services | Glassdoor

Bank of America Merchant Services Overview

Charlotte, NC
1001 to 5000 employees
Company - Private
Financial Transaction Processing
Unknown / Non-Applicable
Bank of America Merchant Services helps businesses of all sizes accept payments anywhere and anytime, grow through eCommerce, and help protect against fraud and security threats.

We process 16.6 billion transactions at more than 705,000 merchant locations ... Read more

Bank of America Merchant Services – Why Work For Us?

Why work here? Hear from our employees:

  • Committed to clients’ success: “Bank of America Merchant Services gives me the ability to manage my own book of clients while building a strong foundation with my Bank of America partners. Together, we provide solutions for our clients while adding value to the customer and to the bank.”
  • Company direction: “The leadership is strong and has set a solid framework for success. We have a strong strategic plan backed by great management and leadership involvement.”
  • Do the Right Thing: “Bank of America Merchant Services has a culture that emphasizes integrity and honesty. We are professional in everything we do, and we truly put the customer first.”
  • Teaming: “I’m part of a great collaborative team that meets regularly and shares best practices. This makes for an excellent work environment.”
  • Benefits: “Bank of America Merchant Services has a great benefits package and provides flexibility which allows me to balance work/life, something that is extremely important to me and my family. There is a true commitment to the health and well-being of each and every employee.”
  • Total rewards: “The culture, leadership, and opportunity for advancement, along with the benefits, make this a great company to work for.”

Our Success Profile

The Bank of America Merchant Services Success Profile defines the winning behaviors we value and expect of every employee. Here are the eight behaviors which comprise our Success Profile:

  • Deliver Results 
  • Focus on Clients
  • Drive Accountability
  • Decide Wisely
  • Be Flexible and Innovate
  • Collaborate and Build Relationships 
  • Influence for Impact 
  • Learn and Lead

Our Success Profile serves as the foundation for achievement and career growth within Bank of America Merchant Services. It plays an important role in performance management, training and leadership development.

The Success Profile is designed to give every employee a roadmap of how to contribute, learn and grow in their career with the company.

Who We Are Banner Image

Curious about the culture at Bank of America Merchant Services? Here are the things that matter most to the employees who work here.

Put the Client First
Everything we do revolves around delivering an exceptional client experience. We are passionate about understanding our clients’ needs and providing innovative solutions that help them effectively run and grow their business.

Grow Responsibly
We strive to act with integrity and make decisions that positively affect our clients, company and each other. Growing responsibly is how we preserve our clients' trust and deliver results for our owners. 

Embrace Diversity and Teamwork
We believe diversity makes us stronger and inclusion and teamwork create the best opportunities to deliver value for our clients. We are committed to recognizing and harnessing the talents, experiences and perspectives of all our employees.

Bank of America Merchant Services is committed to attracting top diverse talent and creating a work environment that accepts, values, and encourages diversity and inclusion.

We believe in the importance of bringing your whole self to work
We spend so much of our time at work. When we're with co-workers, we want to talk about our family, friends and the things that are important to us. Imagine feeling like you are not able to be open about yourself and your life. When you bring your 'whole self' to work, you can express your ideas and perspectives freely, which makes for a more engaged associate, leads to better work outcomes, and ultimately helps us serve our clients more effectively.


Championing the success of women
The mission of our internal Women’s Leadership Network is to promote professional development at Bank of America Merchant Services through advocacy, networking, education, information sharing and mentoring.

Employing and supporting veterans
Bank of America Merchant Services recognizes and honors the unique leadership abilities, experiences, talents and perspectives military men and women can bring to our organization.

LGBTQ Affinity Networking Group
A team has been assembled from across all geographies dedicated to promote and support the organization, associates and communities within their personal LGBTQ journey.

At Bank of America Merchant Services, we recognize the unique leadership abilities, experiences, dedication, work ethic, talents, skills and perspective military men and women and military spouses can bring to our team.

We take great pride in employing veterans, members of the National Guard and Reserve and military family members. Our CEO, Tim Tynan, is a huge supporter of the military. He recently stated “I’d like to personally thank all associates who are veterans and those still serving in the National Guard and Reserve and also recognize their families. Bank of America Merchant Services has a strong commitment to the men and women who serve or have served in the armed forces. The company continues to focus on recruiting, developing, and retaining veterans and National Guard and Reserve personnel because of their unique skillsets and strong leadership abilities”.

Our team which now includes a Veteran Program Director is dedicated to hiring those who have and still serve, by pro-actively recruiting top talent. We provide hired veterans, National Guard and Reserve members and spouses with information that can help them build their workplace and business knowledge through our internal company website. Military Guardsmen, Reservists, veterans (and military spouses) have access to a variety of resources that position them for success, such as the Military Affinity Group and a paid time-off military leave policy. Questions about our Veteran Program? You can email the Veteran Program Director at

Military Affinity Group
The mission of the Bank of America Merchant Services Military Affinity Group (MAG) is to lead and support a company-wide, diverse, military talent network to attract, recruit, hire, integrate, retain and develop military veterans, current Guardsmen and Reservists and military spouses. We do this through networking opportunities, mentoring, veteran new-hire “wingman” on-boarding sponsorship, recruiting, professional leadership development and promoting new business development.

Bank of America Merchant Services Reviews

  • Featured Review

    Helpful (3)

    "Great Place to work - Highly Recommend!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Leader in Miami, FL
    Current Employee - Regional Sales Leader in Miami, FL
    Approves of CEO

    I have been working at Bank of America Merchant Services full-time (More than 10 years)


    One of the fastest moving industries - provides sales associates an opportunity at "business ownership", and opportunity to reap what you sow $. Engaged with employees, they listed to feedback and take action. Client centric, evolving technology, GREAT people. Amazing bank partnership.


    Sales is not for everyone: You must be a self-disciplined, organized, person with a HUNGER to compete and succeed, while ALWAYS doing what's right. Put others ahead of yourself - is that a con?? maybe not for YOU! :)

    Advice to Management

    Keep listening to and putting associates FIRST.

See All 296 Reviews

Bank of America Merchant Services Photos

Bank of America Merchant Services photo of: Bright, airy space for impromptu meetings, lunch or site wide events.
Bank of America Merchant Services photo of: Love the Weekend
Bank of America Merchant Services photo of: offices/cubicles
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Bank of America Merchant Services Interviews



Getting an Interview

Getting an Interview





    Accepted Offer
    Neutral Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Bank of America Merchant Services in October 2014.


    It was with two people in the room. One was the manager and the other was a sales representative that was already working there. They where pretty straightforward and very nice

    Interview Questions

    • If something that you liked was for free, but it started charging you, Why would you keep the product or service?   Answer Question
    • Tell us about yourself   Answer Question
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Bank of America Merchant Services Awards & Accolades

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