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Baystate Health Overview

Headquarters Springfield, MA
Size 5001 to 10000 Employees
Founded 1883
Type Subsidiary or Business Segment
Industry Health Care
Revenue $100 to $500 million (USD) per year
Baystate Health, is one of New England’s largest and leading health systems headquartered in Springfield, MA. We are more than 11,500 professionals touching well over a million lives across western Massachusetts. We are also home to five hospitals, including the ... More

Mission: To improve the health of the people in our communities every day with quality and compassion.

Company Updates

  • Are you a Baystate Health employee? Refer a friend and receive a referral bonus of up to $5,000 for an experienced critical care nurse! To view a list of openings, visit http://glassdoor.com/slink.htm?key=vIGeP, and search for ICU!

    Nursing jobs at Baystate Health

    Looking for Nursing jobs? Baystate Health currently has several Nursing openings available today.

  • Did you know…Baystate Medical Center offers competitive sign on bonuses for experienced critical care nurses? Sign on bonuses, up to $12,500, based on experience, are available; visit http://glassdoor.com/slink.htm?key=vIGAb, and sear

    Nursing jobs at Baystate Health

    Looking for Nursing jobs? Baystate Health currently has several Nursing openings available today.

Baystate Health Video

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Baystate Health – Why Work For Us?

Baystate Health, is one of New England’s largest and leading health systems headquartered in Springfield, MA. We are more than 11,500 professionals—physicians, nurses, advanced practitioners, researchers, educators and support team members— touching well over a million lives across western Massachusetts. We are also home to five hospitals, including the region’s only academic medical center and Level 1 trauma center, plus more than 80 medical practices and 25 laboratories.

We are a values-driven organization with particular focus on trust, integrity, innovation, collaboration and diversity. Compassionate care is the philosophy that unites and motivates us each day. Through our combined talents, technologies and dedication, we deliver a higher state of caring to our patients and communities

When you join the Baystate Health team, you’re part of a vibrant, innovative organization that values your expertise, strengths and contribution, and understands the importance of worklife balance. You’ll experience a deeper sense of job satisfaction and professional growth while contributing greatly to the patient experience.



To improve the health of the people in our communities every day with quality and compassion.

759 Chestnut St - Old Main Building

That’s Baystate Health’s mission, and it drives everything we do. We started as one building—Springfield Hospital in 1883—and now encompass an academic medical center, three community hospitals, numerous outpatient and primary care facilities, a visiting nurse association and hospice, a regional reference laboratory, and a health insurance company.

We support vibrant and capable medical facilities across the Pioneer Valley. And we deliver $98 million in unreimbursed care and community-benefit funding to strengthen, steward, and culturally enrich our cities, towns, and neighborhoods. At Baystate Health, we are focused on doing what is right for our patients, our employees and our communities. If you are looking for an opportunity to help deliver a higher state of caring, you’re ready to join our team.


Diversity & Inclusion at Baystate Health

Baystate Health is committed to fostering an environment of diversity, inclusion and cultural competence where all employees are appreciated, fully engaged and motivated to achieving our mission to improve the health of the people in our communities every day, with quality and compassion. We are committed to being inclusive of everyone who passes through our doors — patients, their families and visitors, vendors and employees.

At Baystate Health, we understand that diversity and inclusion are not just nice things to think about; they’re a business imperative. The diversity of our employees reflects the patients we care for and the community that we partner with and through inclusion, we are a stronger organization.

A Message from the Office of Diversity & Inclusion

At Baystate Health, diversity and inclusion are not only strategies, they are ways of life. We value and embrace the wealth of diversity reflected in our patients, employees, and the communities we serve. Doing so makes us a more compassionate and innovative organization.

Through diversity and cultural competence we are able to better understand and respond to the health needs of our communities. We are committed to continually cultivating an environment of cultural inclusiveness. When you have a culture that acknowledges and engages everyone, the opportunities for personal growth and organizational effectiveness are limitless.

We invite you to explore http://www.baystatehealth.org/about-us/diversity-inclusion and experience our organization’s journey.

For over 130 years, Baystate Health, a not-for-profit health care provider, has been a keystone of the western Massachusetts community. Over the years, we’ve evolved, grown, and emerged as one of the highest-quality and most effective health care providers in the nation. That’s why our preference scores are among the highest in the 50 states. More to the point, that’s why our patients put their trust in us.

Our strength comes first and foremost from our dedicated and talented workforce: highly trained and compassionate doctors, nurses, and advanced practitioners, and the many employees who support them in providing care.

Baystate Medical Center - Daly EntranceToday, we’re evolving more rapidly than ever to meet the unprecedented need for well-coordinated, effective, and efficient delivery of care that keeps people healthy as much as it treats their illnesses. By putting patients and their families at the very center of all we do—assembling a tailored and coordinated system of care around each individual patient, rather than moving patients through a system—we are helping people, families, and communities find and follow the path to a healthier future.

As we continue to develop world-class facilities, programs, and technology to match our world-class workforce, we look ahead to a very bright future in western Massachusetts—for another hundred years and beyond.


All of our patients are unique: their needs and backgrounds, their experiences and expectations. Baystate serves extremely diverse populations, from rural to urban, from a variety of ethnic and cultural backgrounds, and who speak over 30 languages.

Our workforce is also a diverse group of caring individuals, representing many walks of life, nationalities, experiences and orientations, which enrich the patient experience. We continually seek to raise the bar in quality of care, patient safety and satisfaction.


Springfield Massachusetts - Baystate Health

Baystate Health believes the patients and families of our community have the right to the very best in health services, very close to home. That drives a dual commitment: providing the sophisticated resources of a major academic medical center as well as sustaining strong community hospitals (Baystate Franklin Medical Center,  Baystate Mary Lane Hospital, Baystate Wing Hospital and Baystate Noble Hospital) and medical practices in the cities, towns, and neighborhoods where we and our families and friends live.

For almost four decades, we don’t just practice health care, we teach it. Baystate Medical Center, the Western Campus of Tufts University School of Medicine, has trained one of three primary care physicians in the Pioneer Valley and is educating health providers across a range of specialties for generations to come. We train 100 new residents and fellows, 150 medical students, 1,200 nursing students, and 400 allied health students every year. The Baystate Springfield Educational Partnership/Baystate Academy is helping students in middle and high schools develop the skills, drive, and experience to propel them into successful careers in health care.

We also take pride in the role we play in our community’s economic health. More than seven cents of every dollar of gross regional product generated in Hampden, Hampshire, and Franklin counties is either directly or indirectly attributable to Baystate Health, and jobs and earnings supported by Baystate represent nearly 11,000 households in the state of Massachusetts.

We care because we live here. We know the communities we serve because we are community members. We work here. We play here. We grieve, rejoice, and heal here. And we’ve been doing it for well over a century.

At Baystate Medical Center Adult critically-ill medical and surgical inpatients are cared for in a 24-bed Beacon Award-winning Intensive Care Unit. The annual patient volume is approximately 1600 patients, 45% surgical and 55% medical.  The Intensive Care Unit is run by Board Certified Critical Care Specialists whose primary disciplines are Anesthesia, Internal Medicine, or Surgery.

The surgical team generally consists of an upper-level resident, plus two or three interns or junior residents rotating from the Surgical, Anesthesia, OB/GYN, or Emergency Medicine Programs. The medical team includes two senior medical residents, plus two or three interns rotating from Medicine, Med-Peds, or Emergency Medicine.

Each team may also include a Critical Care fellow, students from Tufts University School of Medicine or other medical schools and local schools for allied health professionals. House staff gain experience in all aspects of intensive care, including utilization of state-of-the-art equipment and advanced therapeutic techniques. 

Typical clinical experience includes respiratory failure, renal failure, hyperalimentation, septic shock, cardiogenic shock, intracranial pressure monitoring and control, gastrointestinal bleeding, and complex postoperative care.

The Intensive Care Unit maintains an active educational program, including bedside teaching rounds, daily classroom teaching sessions, visiting lecturers, and a core curriculum of ICU subjects repeated on a monthly basis.

The Critical Care faculty are active clinical researchers with recent published research in outcome assessment, severity scoring, novel therapeutics for shock and ARDS, value-based care, cost analysis, ethics, sedatives and neuromuscular blocking agents. A one-year Critical Care Fellowship, accredited by the ACGME is available.

Baystate Children's Hospital, a 110-bed and 57-bassinette hospital located within Baystate Medical Center, is the only accredited children’s hospital in western Massachusetts and provides primary and advanced medical care to babies, children, and adolescents and their families.

Fast Facts

  • Features the region’s only neonatal and pediatric Intensive care units
  • Includes the only emergency department for children, the Sadowsky Family Pediatric Emergency Department, and the region’s only Level One Trauma Center with pediatric designation
  • Offers the free-standing Baystate Children’s Specialty Center for the majority of outpatient pediatric specialty care
  • Provides specialty pediatric hematology/oncology services in the Sadowky Center for Children, located within the D’Amour Center for Cancer Care

Baystate Franklin Medical Center is a 90-bed community hospital, rooted in a rich tradition of service and accountability to the people of Franklin County, North Quabbin, and surrounding communities. As a member of Baystate Health, BFMC is directly affiliated with Baystate Medical Center in Springfield — the academic teaching hospital that serves as the western campus of Tufts University School of Medicine.

Fast Facts

  • More than 200 physicians on active and courtesy staff
  • More than 27,000 Emergency Department visits annually
  • 500 babies delivered each year in The Birthplace – a progressive, midwife-driven service.
  • Training site for Baystate Medical Center’s residents in emergency medicine, surgery, and obstetrics.
  • Franklin Medical Center joined Baystate Health as Baystate Franklin Medical Center in 1986.

Baystate Mary Lane Hospital in Ware is a 25-bed community hospital serving the residents of Hampshire, Hampden and Worcester Counties, offering a variety of services including inpatient and outpatient surgical care, cancer care, women’s health, neurosciences, pediatrics, imaging services and intensive care. Baystate Mary Lane Hospital has a fully staffed Emergency Department that is open 24 hours a day and pledges to see patients within 30 minutes or less of their arrival.

Baystate Mary Lane Hospital (BMLH) has received an A for the Leapfrog Group’s Hospital Safety Score, and Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) results show that BMLH consistently ranks among the top hospitals in the region in patients’ assessment of and satisfaction with the overall quality of their care. BMLH has received the American Heart Association/American Stroke Association’s Get With the Guidelines Stroke Silver Plus Award for quality of stroke care.

Fast Facts

  • Nurses: 66
  • On-staff physicians: 274
  • Volunteer hours: 3,600
  • Emergency room visits: 15,837
  • Outpatient visits: 36,000

Baystate Medical Center is a 716-bed independent academic medical center and a training site for Tufts University School of Medicine. BMC is also our community's major referral hospital, providing the  highest level of care for conditions such as cancer, acute and chronic cardiovascular illness, nervous system illness, digestive illness, and other diseases that affect the major organ systems of the body. At Baystate Children's Hospital, located on our main Springfield campus and represented in outpatient locations throughout our community, we care for acute and chronic childhood illness, too.

Fast Facts

  • Over 1,100 medical staff physicians
  • 4,043 babies were born
  • 10 residency training programs
  • 99 clinical trials underway
  • 536 volunteers gave 47,770 hours of their time
  • Region’s only Level 1 Trauma Center and pediatric trauma center
  • 218,931 prescriptions filled at our pharmacy

Baystate Noble Hospital is a 97-bed acute care community hospital providing a broad range of services to the Greater Westfield community. We offer direct access to world-class technology, diagnostics, and specialists as a proud member of Baystate Health. Together, we passionately work to ensure that our patients have access to exceptional health care, close to home. An ideal combination of “high tech” and “high touch,” a staff of highly trained and compassionate nurses and medical support personnel complements an outstanding medical staff.

Services include intensive care, diagnostic imaging, emergency services, cardiopulmonary services and rehab, cancer services, lab and behavioral health. Baystate Noble has received an ‘A’ Hospital Safety Score from the Leapfrog Group for 2012, 2013 and 2014.

Fast Facts

  • Nurses: 210
  • On-staff physicians: 360
  • Employees: 694
  • Inpatient admissions: 3,269

Baystate Wing Hospital in Palmer is a 74-bed community hospital with a rich history of providing outstanding health care for people throughout the Quaboag Hills and the Pioneer Valley. Baystate Wing Hospital offers a broad range of medical, surgical, and psychiatric services, has a fully staffed Emergency Department that offers adults and children comprehensive emergency services around the clock, and is a primary stroke center designated by the Massachusetts Department of Public Health, recognized with a Get With the Guidelines® Gold Plus quality award for stroke care from the American Heart Association.

Our hospital offers comprehensive, personalized, and high-quality inpatient and outpatient behavioral health and addiction treatment services through the Griswold Behavioral Health Center and the Center for Geriatric Psychiatry.

Baystate Wing’s five medical centers, located in Belchertown, Ludlow, Monson, Palmer, and Wilbraham, offer extensive outpatient services and primary care provided by physicians who specialize in adult family medicine, internal medicine, geriatric medicine and pediatric medicine.

Fast Facts

  • Nurses on staff: 160
  • Emergency Room visits: 24,423
  • Outpatient visits: 158,000
  • Volunteer hours: 10,569

Baystate Health Reviews

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Baystate Health CEO Dr. Mark Keroack
Dr. Mark Keroack
4 Ratings
  • Featured Review

    Family Nurse Practitioner

    • Work/Life Balance
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    • Comp & Benefits
    • Senior Management
    Former Employee - Family Nurse Practitioner
    Former Employee - Family Nurse Practitioner
    Positive Outlook

    I worked at Baystate Health full-time (More than a year)


    Patient oriented system. Great training hospital.


    Harsh winters. But no major complaints to the system

Baystate Health Photos

Baystate Health Interviews

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Interview Experience


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Getting an Interview


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Interview Difficulty




    Coding Specialist Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at Baystate Health.


    several interviews with many people, i had to go back 4 different times and once again to meet with the same people i did the first time seemed like they couldn't make up their mind and made me feel like i was in a personality competition which made me pretty uncomfortable and unsure of whether i wanted to work there. I really needed a job so i took it when they offered but was uncomfortable right off the bat and wish i never had.

    Interview Questions

    • they asked really strange questions... like... tell me about something you have failed at   1 Answer

Baystate Health Awards & Accolades

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  • Best Hospitals for Common Care, US News & World Report, 2015
  • Top 100 Hospital, Major Teaching Hospital in the U.S., Truven Health Analytics, 2014
  • 50 Top Cardiovascular Hospital in the U.S., Truven Health Analytics, 2013
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