Working at Benefitfocus | Glassdoor

Benefitfocus Overview

Daniel Island, SC
1001 to 5000 employees
Company - Public (BNFT)
Information Technology
$100 to $500 million (USD) per year
One of South Carolina’s Best Places to Work, Benefitfocus is driven by a passion for people—within our company, community, country and throughout the world. Together, more than 1,450 creative, inspired and empowered individuals work together to design and ... Read more

Mission: Benefitfocus designs and develops innovative technology that enables employers and insurance carriers to empower consumers to protect their individual and family’s physical and financial well-being. We do this by integrating the world’s benefits data into one ... Read more

Glassdoor Awards

Best Places to Work:2014 (#43)

Benefitfocus – Why Work For Us?


Benefitfocus is a technology company headquartered in Charleston, SC. We also have US office locations in Greenville, SC; Tulsa, OK; and San Francisco, CA. 

We have a Software as a Service (SaaS) model and we keep 'Customers at the Heart' of all that we do. The focus on software and services is obvious when you visit our headquarters at our campus on Daniel Island, SC. We have a Design + Engineering building where hundreds of world-class engineers design and deliver quality software releases throughout the year. We have a Customer Success Center that is home to about 750 customer support associates, so our customers have all their support teams in one place.

We believe the key to great products and services is collaborating with each other and with our customers. We have a fantastic corporate culture championed by our Founder and CEO, Shawn Jenkins, who truly believes that 'you are the culture' and he embraces our associates ideas and passions as he sets the vision for our company.

Here are a few of our programs that embrace Shawn's vision:

Accelerator Program - associates submit ideas for enhancements to our products and receive stock in the company for the winning ideas. 

The Pulse - Associate Recognition Program - a program for peer to peer recognition, to both appreciated the great work those around us are doing and to celebrate each others successes.

Benefitfocus Fund - A Fund the company set up through the Coastal Community Foundation so any associate can get financial support for their favorite charity or for a program that they are passionate about.

Our Core Values are:

  • Provide Anticipatory Service
  • Respect the Individual
  • Celebrate!
  • Together

Benefitfocus (NASDAQ: BNFT) provides a leading cloud-based benefits management platform that simplifies how organizations and individuals shop for, enroll in, manage and exchange benefits. Every day leading employers, insurance companies and millions of consumers rely on our platform to manage, scale and exchange benefits data seamlessly.

All Your Benefits. One Place.®


Get Excited About Going to Work

By now you've had a chance to take a look at our website, read about some of our products and learn a bit about our culture. Are you ready for a career where:

  • Your individuality and passion for technology is appreciated
  • You’ll work with the best and brightest in the industry
  • You’ll have a team that supports you and celebrates you
  • Your company will support your passions


Where Do We Begin?

Do you dream of working for a world-class technology company? Are you looking to be part of a dynamic team that creates products that impact the lives of millions? 

If you’re ready to explore the exciting opportunities of a Benefitfocus career, this is the perfect place to begin. We’ve gathered some information to help you prepare your resume, excel during a Benefitfocus interview and learn the keys to success that help our associates thrive. Let’s get started!

If you believe in the power of people and a culture that lets YOU be YOU, then you’ve found a home here at Benefitfocus. Do you mind ringing a cowbell to celebrate your colleague’s achievement? Would it be awesome to bring your pooch to work? Are you thrilled by the opportunity to change people’s lives? We are too and can’t wait for you to get started. Heck… even our name is calling you:

Bene=good, fit, fo(r), u, and us. Ok, we may have crossed a line there, but that’s what we do at Benefitfocus. We inspire each other to break through barriers, challenge convention and dream big… really big! We’re not just building software. We’re building better lives within our company and throughout the world. Won’t you join us?


Enabling benefits for life

As a Benefitfocus associate, we provide opportunities for you to live the vision and mission:

Benefitfocus Fund

We’ve set aside a big chunk of change for you to donate to a cause of your choice, including health and wellness, basic human needs, education, environmental stewardship and the arts.

The Pulse

A peer-to-peer recognition program, The Pulse makes work meaningful for you and your associates by recognizing and, of course, celebrating each other’s accomplishments. No judgment here; any accomplishment—big or small—is worthy of recognition.

Accelerator Fund

Some of the most innovative ideas come from associates when given the freedom to think beyond their daily responsibilities. The Accelerator Fund generously rewards and funds ideas that enhance the BENEFITFOCUS® Platform.

And there’s more!

Benefitfocus supports associates in donating their time and talent to the local community including: MUSC Children's Hospital, Junior Achievement, Special Olympics, Blood Water Mission, Girl Scouts of America, Meals-on-Wheels, Reading Partners and many more!

Join us and add your favorite cause here too!


Together we’re improving lives by managing the world’s benefits data.


The company was founded upon and is driven by four simple, yet powerful values:

  1. Provide anticipatory service
  2. Respect the individual
  3. Celebrate!
  4. Together

Below is a list of some of the benefits and perks we offer.

  • Medical, dental and vision coverage
  • Wellness programs
  • Short and long term disability coverage and life insurance
  • 401(k)
  • Adoption assistance
  • Paid vacation and sick time
  • Career development opportunities


  • Free freshly brewed Starbucks coffee and a selection of teas in all our kitchenettes
  • Free soft drinks
  • Fresh fruit in every break room
  • Online lunch catering service delivered to your desk
  • On-site food vendors 
  • Daily food trucks
  • Casual attire (jeans)
  • Bicycles, skateboards and walking trails at our Daniel Island campus
  • Wellness programs – including boot camps, sports teams and more
  • Software release celebrations – a Benefitfocus tradition
  • Family friendly company events
  • Corporate gym memberships
  • Season tickets to area sporting events
  • Dog friendly workplace

Giving Back

Benefitfocus is proud to support our associates' passions. Giving back is a major part of our workplace culture and we encourage associates to get involved in programs they are passionate about. To support each person's passion we launched the Benefitfocus Fund, through the Coastal Community Foundation, so any associate can submit a form for his or her charity to receive funding. For people who are new to the area, we help them find a community program if they want to jump in and make a difference. We work with and support dozens of charities throughout the United States.

Our associates are unique and have unique nonprofits that are important to them. We support their efforts monetarily and help gather volunteers, get the word out and sponsor projects throughout the year.

As a result, Benefitfocus has proudly supported numerous programs, including:
  • Trident United Way
  • American Red Cross
  • Meals on Wheels
  • Red Cross & Blood Connection blood drives
  • Charleston Ride for Hope
  • MUSC Shawn Jenkins Children's Hospital
  • St. Jude's
  • The Water Missions International 
  • Cystic Fibrosis Foundation
  • Alzheimer's Association
  • Denny Hamlin Foundation
  • Hurt-Locker Golf Tournament
  • Greer Community Ministries
  • Dee Norton Lowcountry Children's Center
  • St. Francis Festival of Trees
  • Wando High MSE
  • Junior Achievement
  • Clemson University Foundation
  • Project HOPE Foundation
  • JDRF
  • Chucktown Squash
  • Camp Rise Above
  • Positive Strides
  • Charleston Waterkeeper
  • Carolina Biotech Group
  • Charleston Animal Society
  • Reading Partners
  • Freedom Fences
  • i5k


Benefitfocus Reviews

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Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Benefitfocus Founder & CEO Shawn A. Jenkins
Shawn A. Jenkins
397 Ratings
  • "Best thing that has happened to me in my career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Charleston, SC
    Current Employee - Manager in Charleston, SC
    Positive Outlook
    Approves of CEO

    I have been working at Benefitfocus full-time (More than 3 years)


    Opportunity for advancement
    Competitive pay
    Challenging work
    Training in my job field
    Free perks (coffee, snacks, subsidized vending machines)
    Lots of days off between PTO, vacation, etc.


    Open office environment can be noisy (depending on where you work)
    Expectations are high, low performers have been cut recently
    Re-organizations can be frequent
    Breakneck pace
    Demanding customers

    Advice to Management

    Continue promoting the communication for paths to career advancement
    401(k) match is minimum safe harbor, lower than all my previous employers

See All 546 Reviews

Benefitfocus Interviews



Getting an Interview

Getting an Interview





    Sales Interview

    Anonymous Employee in Charleston, SC
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. I interviewed at Benefitfocus (Charleston, SC).


    Initial phone screen with on-site recruiter, then phone interview with hiring manager, then on-site interview with hiring mgr + boss, then secondary interview presenting a general corporate overview. The overall process was quite efficient!

    Interview Questions

See All 102 Interviews

Benefitfocus Awards & Accolades

  • Best Places to Work in SC (24), Best Companies Group, 2015
  • Glassdoor’s Employees’ Choice Award - Top 50 Medium Sized Companies, Glassdoor, 2014
  • Best Places to Work in South Carolina (Large), South Carolina Chamber of Commerce, 2013
  • Trailblazer Award, Charleston Metro Chamber of Commerce, 2013
  • Best Places to Work in South Carolina (Large), South Carolina Chamber of Commerce, 2012
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