Working at Berkshire Bank | Glassdoor

Berkshire Bank Overview

Pittsfield, MA
1001 to 5000 employees
Company - Public (BHLB)
Banks & Credit Unions
$100 to $500 million (USD) per year
Berkshire Bank is recognized for its entrepreneurial approach, relationship customer experience, and distinctive culture embracing and celebrating the diversity of all customers, employees and, suppliers - as its commitment to diversity continues to grow. With $13.9 billion in ... Read more

Company Updates

  • On September 9th, Berkshire Bank proudly signed The Hispanic Promise, making a commitment to hire, promote, retain and celebrate Hispanics in the workplace by building a more inclusive workplace culture! To read the full promise, learn about the other 97 signatories and We Are All Human, or about how you can join us in making this commitment, visit:

  • Demonstrating Berkshire Bank Home Lending division's commitment to community lending and relationship building, we are proud to have been honored as a Silver Level Award recipient at this year's Massachusetts Housing Partnership (MHP) celebration. We are very proud of all our Relationship Mortgage Bankers and in particular Carlos Moreno and Edwin Restrepo, for their contribution to this success. #BBHL

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Berkshire Bank – Why Work With Us?



We are the third largest regional bank headquartered in New England, and the largest based in Boston. Our franchise stretches from Boston to Syracuse and from Southern Vermont to New Jersey and Philadelphia and will soon expand to Eastern Connecticut and Rhode Island. This scale creates great opportunity for both outstanding customer service and new relationship acquisitions.

In 2018, we continued the expansion of our footprint with the seamless systems conversion and integration of Commerce Bank and Trust Company, including their 16 branches in Central and Eastern Massachusetts. This conversion allowed us to secure the leading deposit position in Worcester, New England’s second largest city, and successfully cross the $10 billion asset threshold. We built on the success of the Commerce acquisition and our Boston corporate headquarters move by expanding our regional teams, creating opportunities to build both awareness and enduring relationships. Together, our Boston and Worcester teams increased our market share in Eastern Massachusetts, which is now the largest regional market we serve.

In December, we announced a definitive agreement to acquire SI Financial Group, with 23 branches serving Eastern Connecticut and Rhode Island. This contiguous market expansion is a natural fit for our company, allowing us to bring big bank resources, local responsiveness and our distinctive culture to strengthen the capabilities and offerings of the SI Financial team.

Our sustained focus on the banking relationships that fuel small business growth continues to be an effective strategy. Our SBA lending team at 44 Business Capital generated record volume and revenue in 2018, and moved into the top 30 SBA producers nationally, both by volume and dollar value of SBA loans. In addition to our success with 44 Business Capital, we integrated our SBA teams with our Firestone business equipment lending operation and our Commercial lending teams to drive synergies and revenue growth across our footprint. Our small business lending outpaced prior year performance locally and nationally, while helping main street businesses create jobs and improve the economic vitality of the communities in which we serve and operate.

We also saw strong activity across all of our banking regions and business lines, including retail, commercial, wealth, insurance, and in our specialty businesses. A 21st century bank provides innovative solutions through multiple delivery channels, reaching customers where they are. We opened two new branches in Connecticut and New York featuring our distinctive branch layout and MyTellerSM Interactive Teller Machines (ITM), which combines state-of-the-art virtual technology with the human touch of traditional teller service and extended service hours. Additionally, we expanded our team of MyBankers® who offer one point of contact and exceptional service at no cost, for any customer interested in a committed banking relationship. Our team of MyBankers® expands our geographic reach and service availability with personalized concierge level responsiveness. More information on this service and on our other offerings can be found on our new website.



Strong financial performance is only one component of a successful corporation. A business that operates responsibly, invests in its people and communities, and creates a best-in-class workplace will inevitably mitigate risk and deliver higher returns.

Our internal culture has been and always will be a priority. It is the foundation of a 21st century community bank. When our people thrive, our company thrives. At the start of 2018, we implemented a new hourly minimum wage of $15, and during the year, implemented the new Massachusetts Equal Pay Act requirements. These measures help to ensure that women and men who have similar experience and do comparable work receive the same wage. While raising our minimum wage and working towards gender pay equity are the start, we must have a workforce that reflects the communities we serve. We grew quickly from a small community bank in Western Massachusetts to a full-service financial institution with operations in six states and select national markets. Now we must settle in and focus on creating a culture that mirrors our evolution.

Berkshire Bank has built on our longstanding legacy of responsible business practices by naming a senior leader for corporate responsibility and culture. Together with our Board, we will collaboratively enhance our social responsibility programs and our employee performance. Our inaugural corporate social responsibility report details the meaningful impact these efforts have had on our community. We also partnered with a diversity consultant to advise management on creating a culture of belonging. These collective efforts, combined with disciplined expense management and our improving profitability, will contribute to our success moving forward.


When different people come together,
It’s not just diversity, it’s exciting.

We are committed to embracing and leveraging diverse backgrounds, cultures and talents to create a high performance and distinct culture to address the evolving needs of customers and employees, and to enrich the communities we serve.

The differences among our employees drive innovation, bringing together diverse perspectives, experiences, ideas and opinions in an engaging and exciting environment where customers want to do business and team members want to work.

By fostering a culture that’s committed to creating a supportive work environment based on respect and inclusion, we are working to shape a better future to meet our customers’ diverse needs.

If you are looking to make a difference in your career at a place where you can be yourself, consider us.

It’s how we create excitement!

Employee Benefits 

We offer a dynamic work environment, as well as a competitive wage and benefits program that meets the needs of today's workers including:


  • Competitive salary
  • Paid time off
  • Vacation pay
  • Paid holidays
  • Employee referral bonus program
  • 401(K) Plan with an employer match

Health Benefits (no waiting period)

  • Comprehensive medical plans
  • Dental plan
  • Flexible spending accounts

Career Development

  • Tuition reimbursement
  • Internal training programs
  • Internal job postings
  • Internal growth opportunities

Income Protection

  • Short-term sick pay allowance
  • Long-term disability insurance
  • Group term life insurance
  • Dependent life insurance
  • Accidental death and dismemberment insurance

Family Matters

  • Day care reimbursement program
  • Dependent care expense account
  • Family and medical leave
  • Employee assistance program

Join America's Most Exciting Team

If you would like to be a part of an organization which strives to provide an environment within which employees want to work and customers want to bank, contact us and join a team that shares your vision.

Berkshire Bank Reviews

  • Featured Review

    "Engaged, Productive and Inclusive Culture"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President in Pittsfield, MA
    Current Employee - Senior Vice President in Pittsfield, MA
    Positive Outlook
    Approves of CEO

    I have been working at Berkshire Bank full-time (More than 10 years)


    Everyone works hard to create an engaged and inclusive culture with an enthusiastic workplace. Company is commitment to improving the quality of life in its communities and high-quality work.


    More opportunities to find common ground outside of the workplace.

    Advice to Management

    Continue to invest and mentor employees to transfer knowledge to its next generation based on the belief they are key to the business' success and its competitive advantage.

See All 65 Reviews

Berkshire Bank Photos

Berkshire Bank photo of: #GIVING TUESDAY
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Berkshire Bank Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Teller Interview

    Anonymous Employee in Glastonbury, CT
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took 2 weeks. I interviewed at Berkshire Bank (Glastonbury, CT) in December 2017.


    Went to 2 separate interviews each with 2 managers. Asked basic questions about previous work experience and what your goals are. Also tested your selling and persuasion/ cross selling skills.

    Interview Questions

    • Name a time you had a difficult customer and how you handled the situation?   Answer Question
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Berkshire Bank Awards & Accolades

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