Best Doctors Career Overview | Glassdoor

Best Doctors Overview

Boston, MA
201 to 500 employees
1989
Company - Private
Health Care Services & Hospitals
$25 to $50 million (USD) per year
Best Doctors, Inc. (www.bestdoctors.com) enables patients to obtain the right clinical diagnosis and treatment through a cutting-edge, clinical advocacy service. A team of medical directors and skilled nurses review our members’ detailed medical history and ... Read more

Mission: Best Doctors provides access to the best medical minds in the world. You can be sure you’re getting the right diagnosis, the right treatment and the right care.

Company Updates

  • http://glassdoor.com/slink.htm?key=vI1Gb

    Best Doctors Announces New CEO

    VIEW AS PDF Award-winning global health organization announces addition of veteran health care executive to lead growth and innovation BOSTON -- Best Doctors, the global health company that brings together the best minds in medicine combined with cutting edge technology to help people get the right diagnosis and treatment plan, today announced that highly-regarded healthcare executive, Peter McClennen, has been named the Company's new Chief Executive Officer and member of the Board of Directors.

  • Meet the team: http://glassdoor.com/slink.htm?key=vITLK

    Vital Signs " Meet the Team: Member Advocates

    These are real people, not hired actors. In the video we've included some of the questions that were asked, but my colleagues were never scripted. By introducing them to you, I hope to give you a clearer picture of the trained, caring professionals who advocate for every single one of our members.

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Best Doctors – Why Work For Us?


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ABOUT BEST DOCTORS

Helping You Get the Right Diagnosis and Treatment

In a healthcare system that emphasizes “getting it quickly,” Best Doctors is singularly focused on “getting it right.” 

We provide access to the best medical minds in the world so that you can be sure you have the right diagnosis and treatment plan. 

  • 34% of the diagnoses our medical experts review turn out to be inaccurate. 
  • 68% of the cases reviewed require a correction in treatment.* 

With the help of the world’s leading physicians, we are connecting people who have a personal health challenge with those who can best address it. 

A Family of Services for You and Your Family

Founded in 1989 by Harvard Medical School physicians, Best Doctors serves 30 million members in 70 countries.  For over 20 years, we have asked physicians to identify the doctors they consider the leaders in their field. Today, our peer-selected network has more than 53,000 medical experts in over 450 specialties and subspecialties.  Our personal, compassionate services include:

  • InterConsultation™ expert medical reviews
  • Ask the Expert  advisory services
  • Find a Best Doctor™ physician search assistance
  • Explore My Options™ treatment decision support 

Best Doctors is a benefit offered by employers at no cost. It is also offered by health plans as a policyholder benefit. It is designed to complement the care you receive from your own physician. You get the best possible medical advice so you can make the best possible medical decisions.

* Best Doctors 2012 U.S. data; consistent with findings of The American Journal of Medicine, The Journal of the American Medical Association and numerous other scholarly publications.

The Reinvention of Right

Getting it right. Remember when that was what healthcare was all about?

But healthcare today isn’t always about right. It’s about the system. And that’s not right. Right needs to be reintroduced. Redefined. Reinvented.

Best Doctors is doing just that, with the help of the world’s leading medical experts. We are connecting people who have a personal health challenge with those who can best address it.

Our proprietary medical diagnosis service provides patients with access to the best medical minds in the world, no matter where they are. We are removing the burden of uncertainty from patients’ shoulders and creating a personal, compassionate and comprehensive way to ensure that people get the best possible medical advice.

In healthcare today, much of the emphasis is placed on getting answers quickly. We are singularly focused on getting it right – at a time when right has never been needed more. It’s what’s right for patients and doctors. It’s what’s right, period.

Best Doctors. The Reinvention of Right.

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Do the Right Thing for Patients and Doctors

If you’re passionate about doing what’s right for patients and physicians, we’re the right organization for you. We’re looking for team players who are driven by the pursuit of excellence and committed to making a difference in healthcare.

We provide over 30 million global members with access to the best medical minds in the world. Drawing on a network of over 53,000 Best Doctors, we review medical cases to ensure our members have the right diagnoses and treatment plans. Simply put, we are in the business of “getting it right” for patients and doctors.

Our culture is dynamic and creative, with a focus on commitment, quality, and collaboration. If you’re interested in a career where you can improve healthcare around the world, we invite you to view our current openings and apply to Best Doctors today.

Benefits

In addition to working for an exciting, entrepreneurial company with a commitment to reinventing right, the benefits of joining Best Doctors include:

  • Competitive salary package
  • Top-rate medical, dental and vision plans
  • Life insurance, disability insurance and Employee Assistance Program
  • Flexible Spending Accounts
  • Paid time off and holidays
  • 401 (k) retirement savings program
  • Access to Best Doctors services
  • Career advancement opportunities

Best Doctors is headquartered in Boston, Massachusetts, with regional offices in Miami, Toronto, Madrid and Ecuador.

LEADERSHIP

Peter McClennen, Chief Executive Officer
Peter brings more than 20 years of experience leading a wide range of health care IT service companies and health systems operations. Immediately prior to joining Best Doctors, he served as President of Population Health Management at Allscripts Health Solutions, building a new business unit focused on the transition to value-based care through patient engagement, systems interoperability and analytics. Previous to that, he led dbMotion Inc, a global medical informatics company, from its early days as a start-up with only one client, to an industry leader in the interoperability and Health Information Exchange (HIE) market space; dbMotion was subsequently acquired by Allscripts. Peter spent his early career in hospitals and medical imaging centers followed by roles at Fujifilm Medical Systems, GE Healthcare and AMICAS Inc. With a deep concentration in health care, he uniquely understands the complex environment and the critical intersection of quality service and efficient operations that lead to sustained success, both in the U.S. and in global markets.

John Varvaris

John Varvaris, President and Chief Operating Officer 

John Varvaris directs the execution of Best Doctors international strategy and manages the Company’s worldwide operations and shared services. John has helped Best Doctors manage its dramatic growth since joining the Company 4 years ago. John has over 30 years of business experience including positions as a Partner at Ernst and Young, LLP and, Senior Vice President & CFO at Old Mutual’s US Life Business. John graduated cum laude from Shippensburg University with a BS in Business Administration and holds a Masters of Science in Finance from Loyola College in Maryland, where he has taught graduate and undergraduate courses as an adjunct professor.


Nancy PowersNancy Powers, Senior Vice President, Global Business Development for Services
Nancy oversees the U.S. and Global Sales, Account Management and Marketing teams and also leads global business development efforts for Best Doctors' services. Nancy has 25 years experience in sales and sales leadership in the health care arena. Her experience encompasses co-founding CorSolutions, formerly one of the largest Disease Management organizations. Nancy most recently held the position of VP of sales and account management at HMC, a division of Wellpoint, where she built the sales team, and drove over $18 million in sales in 2 years. Nancy holds a BS degree from Syracuse University.


Jeff H  Jeff Harner, Chief Analytics Officer
Jeff brings a lengthy career in health analytics and informatics to Best Doctors/Rise Health. Previously, Jeff was the Associate Vice President of Performance and Outcomes for Nationwide Better Health where he was responsible for analyzing outcomes across their business portfolio including Medical Management, Health Promotion, Disability Management, Absence Management, and Population Risk Assessment. His work focused on providing information-based business intelligence and applying information and analytics to solve specific problems for clients and business leaders. Prior to his work with Nationwide Better Health, Jeff served for five years as the Vice President of Clinical Informatics at Cigna HealthCare. His experience also includes work as the CFO for HealthNet of Southern California. Jeff holds a degree in healthcare administration from Providence College and a masters in healthcare management from Rensselaer Polytechnic Institute.

MartinMartin Luethi, PhD, Chief Information Officer
A native of Switzerland, Martin brings more than 12 years of commercial software development management experience to Best Doctors/Rise Health. Before joining Best Doctors/Rise Health, he was a Senior Director at Optum, a technology and services company owned by UnitedHealth Group, where he oversaw software development of an EMR product line. Previously, Martin held several roles at Picis, a global provider of information solutions for high-acuity care areas, including positions in Architecture, Development, and Quality Assurance. Martin is a frequent speaker at international technology and quality conferences. His interests include software development methodologies, information systems architectures, and human computer interaction and usability. Martin received his PhD from the Institute of Information Systems, Department of Information Engineering of the University of Bern, Switzerland.

Dr. Lewis LevyDr. Lewis LevyLewis Levy, MD, FACP, Senior Vice President, Medical Affairs & Chief Quality Officer
Lew Levy, MD, FACP is the Senior Vice President, Medical Affairs and Chief Quality Officer at Best Doctors. He provides medical leadership to the clinical operations team to deliver the highest quality clinical information on diagnosis and treatment to members and their treating physicians. He has over 25 years of clinical experience as an internist at Harvard Vanguard Medical Associates in Boston. Dr. Levy also has an extensive teaching career as a preceptor in the Internal Medicine Residency Program at Brigham and Women's Hospital and is an instructor at Harvard Medical School. He continues to practice primary care internal medicine and has participated in pioneer ACO, HMO and FFS arrangements.

Dr. Levy earned his medical degree from the University of Rochester School of Medicine and Dentistry and completed his residency in Internal Medicine at the Graduate Hospital of the Kelly


Kelly BlissKelly M. Bliss, Vice President of Human Resources
Kelly M. Bliss, Vice President of Human Resources joined Best Doctors in 2014 with over 20 years of Human Resources experience within a variety of industries. Kelly has held senior leadership positions within several high-growth organizations including a large global technology company and a prominent architectural design firm. At Best Doctors Kelly is responsible for the Global HR strategy including HR Delivery, Organizational Development, Talent Acquisition and Talent Management. She is passionate about building high functioning leadership teams and aligning organizational culture with commercial goals and purpose. She holds a BA in Industrial Psychology from Nichols College and maintains the designation of (SPHR) as a certified Senior Professional of Human Resources by the HR Certification Institution.

Sue Leary  Sue Leary, Vice President of U.S. Operations
As Vice President for US Member Services and Operations for Group Health business, Sue leads the team responsible for connecting members to medical specialists who can best address each member’s personal health challenge. Member satisfaction and clinical quality are key objectives, ensuring every member experiences a positive, memorable interaction with Best Doctors. Sue has over 20 years of experience in Operations including: customer service, eligibility, enrollment, data analytics, vendor management and consumer driven healthcare. Prior to joining Best Doctors, Sue was the Senior Director for Service Strategy and Engagement at Blue Cross Blue Shield of Massachusetts responsible for building strategies to enhance the overall customer experience. During her tenure she was the Director of Member Service and drove results for outstanding customer service ratings, world class call center achievements, new training and quality programs and implemented a new service model and tools to support member experience. She holds a bachelor’s degree from Emmanuel College.

Best Doctors Reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Peter McClennen
24 Ratings
  • Featured Review

    "Engineering: Opportunites Abound"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Doctors full-time (More than 3 years)

    Pros

    The mission is important! If you want a job that postively impacts peoples' health issues and outcomes and medical costs, this is the place to work. Now under Teladoc, it's a growing, global company that provides virtual healthcare solutions for a full spectrum of medical conditions.

    The software engineering teams are enabled via technology platforms, talent, and leadership to successfully deliver value to the business via a lean agile delivery model. The teams are diverse and growing, and there's a lot of opportunity to learn and contribute.

    Good people work here!

    Cons

    Team growth requires some calibration - which is not necessarily a con. If you are timid about a fast-paced environment, this is not the right place for you.

See All 138 Reviews

Best Doctors Photos

Best Doctors photo of: American Heart Association 5K Heart Challenge
Best Doctors photo of: 2015 Best Doctors Summer Outing
Best Doctors photo of: 2015 Best Doctors Summer Outing
Best Doctors photo of: 2015 Best Doctors Summer Outing
Best Doctors photo of: 2015 Best Doctors Summer Outing
Best Doctors photo of: 2015 Best Doctors Summer Outing
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Best Doctors Interviews

Experience

Experience
31%
24%
45%

Getting an Interview

Getting an Interview
52%
21%
14%
7
3
3

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Member Experience Coordinator Interview

    Anonymous Employee in Quincy, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Best Doctors (Quincy, MA) in October 2015.

    Interview

    There was a list of questions about experience and a description of the job. A lot was mentioned right from the start in regards to benefits which seemed a little bit off since it looks like the company was aiming to get staff right away.

    Interview Questions

    • How would you deal with an upset customer?   1 Answer
See All 32 Interviews

Best Doctors Awards & Accolades

  • Best New Product or Service of the Year, International Business Awards, 2014
  • Inc. 5000 Fastest-Growing Private Companies in America, Inc. Magazine, 2013
  • Hottest Companies, Modern Healthcare, 2013
  • Pacesetter, The Boston Business Journal, 2013
  • American Business Awards™ and International Business Awards™ including(Company of the Year, Executive of the Year, and Most Innovative Company), Steve Awards, 2013
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