Working at Best Western | Glassdoor

Best Western Overview

Phoenix, AZ
1001 to 5000 employees
Company - Private
Travel & Tourism
$100 to $500 million (USD) per year
Western hospitality has really spread. Begun in 1946 by hotelier M. K. Guertin and named for its California origins, Best Western has more than 4,000 independently owned and operated hotels throughout the globe (including nearly 2,200 in North America), making it the ... Read more

Best Western – Why Work For Us?

Celebrating 70 years of hospitality, Best Western Hotels & Resorts is an award-winning global family of hotels located in over 100 countries and territories that offers accommodations for all types of travelers.

Guests can select from seven unique brands: Best Western®, Best Western Plus®, Best Western Premier®, Vīb®, GlōSM, Executive Residency by Best WesternSM and BW Premier CollectionSM.  Independently owned and operated, each brand has its own personality and style, but all share the same commitment to delivering superior customer service, exceptional value and modern amenities.

Discover more information about this iconic brands including information on our executive team, who are recognized throughout the industry and beyond for their leadership and vision; our commitment to supporting local charitable efforts around the world; and information for developers interested in adding a Best Western hotel to their portfolio. 

Breakthrough Results From An Iconic Brand

Best Western Hotels & Resorts® is governed by a membership-elected Board of seven Directors  - one from each of Best Western’s North American districts. Directors, who are required to be Best Western owners, are elected to three-year terms, and can serve a maximum of two terms. Their leadership, passion and strategic vision for Best Western have created an iconic brand with a presence in more than 100 countries and territories across the globe.



Best Western For A Better World®
Learn. Care. Help. Donate.

Join the Spirit of Caring

With more than 4,100† hotels in over 100 countries, Best Western takes care of countless guests every day. It's that same spirit of caring that drives us to support numerous charitable efforts around the world. Through Best Western For A Better World's unique charitable partnerships, we reach out to families and children in need to provide them with the essential resources that we often take for granted. 

Better World Fund

The Better World Fund is the surest way to see that no need goes unmet. This resource supports all of Best Western's charitable initiatives and is allocated to programs with the most critical need. Through your support, the Better World Fund can be a first responder where help is most needed.

The Better World Fund is administered by an advisory committee and the Best Western International Board of Directors. Together, they ensure the proper distribution of resources to initiatives most in need of funding. Donations support efforts throughout all of the Best Western For A Better World charitable programs.

Poverty Relief

Poverty can deprive people of basic necessities like shelter, nutrition, and good health. We draw from our experience in the field of hospitality and team with networks like World Vision® and Kiva™ to help provide families and children with the vital tools they need to thrive. Best Western is the largest corporate sponsor for child sponsorship, supporting as many as 500 children.

Microfinancing is a proven solution that jumpstarts small businesses in impoverished countries. Kiva is our partner for U.S. donors. Kiva is currently responsible for over $470 million in micro loans around the world and boasts over a 99% loan repayment rate. Canadian donations will support microfinancing programs through World Vision. With your support, Best Western For A Better World will be able to continue helping entrepreneurs in developing nations.

Disaster Response

With more than 4,100† hotels in over 100 countries, Best Western is a devoted member in thousands of local communities around the world. We feel a deep commitment to assist our neighbors whose lives are affected by disaster.

Best Western partners with the Red Cross of Canada as well as the American Red Cross to be a first responder in public emergencies. During tragedies such as Hurricane Sandy, the Yarnell Fires and the Boston Marathon bombing, Best Western employees and Best Western Rewards members have responded tremendously, giving over $120,000 to disaster relief efforts. The Canadian Red Cross provides vital resources to many disasters inside and outside of Canadian borders, including the Lac-Mégantic disaster in Quebec and the floods in Alberta.


Best Western believes in the power of education to change lives and improve circumstances. By helping to fund higher education, Best Western aims to empower young people and provide for the future of the hospitality industry.

As a demonstration of our commitment to educating youth, Best Western has established the Best Western Scholarship Program, which supports numerous students throughout North America. Your donations contribute to scholarships, which are awarded to students studying for a career in hospitality who exemplify Best Western values through community service and high marks in academics.

Join Our Team

Best Western Hotels & Resorts offer a different kind of work atmosphere, a place where everybody pulls together around a common goal. In fact, helping one another is at the heart of our organization, which began as an informal referral system in 1946 among member hotels focused on the idea of "member helping member." Today, our more than 1,000 corporate employees carry on that tradition of helping members – and each other – succeed.

Working With Us

The business model of a membership association gives Best Western a unique competitive advantage. Each Best Western member has a voice in the operation of the company, and our employees work to add value to their membership. Here’s what you can expect as an employee:


Our Employee Activities Committee (EAC) sponsors exciting events – such as BBQs, holiday parties, craft fairs, fundraisers, and more – throughout the year.

Our beautiful workplace and courtyard looks like a hotel itself, and is located in one of the most gorgeous and livable cities in the world.

Enjoy great employee discounts: Suns tickets, AAA and health club memberships, child care, computers, cell phones and more.

Hotel discounts for you, your family, and your friends.


Through our Employee Assistance Program, we offer employees and their immediate families professional counseling to help resolve problems affecting their emotional health.
Stay in tip-top condition with mobile, on-site health screenings.


Best Western International Inc. has more than 4,000 independently owned and operated hotels.
Our employee engagement scores rank us as one of the highest in Arizona.
We're happy to be an employer of choice and proud that so many employees have chosen to stay at Best Western for 10, 20, even 30+ years.
Best Western's corporate offices have made a concerted effort to reduce, reuse and recycle. In fact, our Beardsley Operations Center in Phoenix recently earned the U.S. Environmental Protection Agency prestigious Energy Star, the national symbol for protecting the environment through superior energy efficiency.


We value and support open communication.

At any time, employees can submit a question, concern, idea, to the company's “Listen Line” on our intranet and get a prompt response.

We conduct an annual employee engagement survey and use the information to respond to our employees' needs. For example, we learned that our employees wanted access to more training opportunities, so the Skill Portal was developed. This is an online portal to attend interactive, virtual training classes.


We’re always coming up with fun and creative activities to help a cause, from selling candy on Valentine's Day to raise money for the Arizona Humane Society, to having a salsa cook-off to collect money for St. Mary’s Food Bank.

Through our Best Western for a Better World program, our hotel owners, staff and customers donate time, money and talent to causes that benefit children and families.

Best Western International’s Employee Activities Committee helps non-profit organizations in the Phoenix metropolitan area through fundraising events and donation drives.

World Vision is Best Western's charity of choice. Our member hotels and staff sponsor children around the globe.

We’re committed to doing our part to protect the environment. A task force has been charged with promoting green best practices to our employees, and implementing practical, environmentally-friendly solutions at our corporate facilities in Phoenix.

Best Western Reviews

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Best Western President and CEO David T. Kong
David T. Kong
172 Ratings
  • "Front Desk/Auditor"

    Current Employee - Night Auditor/Front Desk Agent in Marinette, WI
    Current Employee - Night Auditor/Front Desk Agent in Marinette, WI

    I have been working at Best Western full-time (Less than a year)


    Good company to work for, but really depends on hotel owner


    there will always be issues with people part of customer service

    Advice to Management


See All 578 Reviews

Best Western Photos

Best Western photo of: Strategic Planning
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Best Western Interviews



Getting an Interview

Getting an Interview





    Front Desk Agent Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Negative Experience
    Easy Interview


    I applied in-person. I interviewed at Best Western (San Francisco, CA).


    It was brief. Questions not reply applicable to the job, only things like transportation, availability. Not interested in past relevant experience or job skills. I felt like a warm body, not a valuable asset.

    Interview Questions

    • Do you have reliable transportation   1 Answer
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