Working at Biltmore Company | Glassdoor

Biltmore Company Overview

Asheville, NC
1001 to 5000 employees
1895
Company - Private
Hotels, Motels, & Resorts
$100 to $500 million (USD) per year
Biltmore in Asheville, NC is one of the Southeast's premier historic destinations, welcoming over one million guests annually and employing nearly 2,300 team members.

Biltmore attractions include Biltmore House & Gardens ... Read more

Mission: The preservation of Biltmore Estate as a privately-owned, profitable, working estate.

Company Updates

  • At Biltmore, the gracious hospitality provided by our knowledgeable and welcoming team of professionals is exceptional and a highlight of any visit. Our Retail staff build on our promise of gracious hospitality by offering guests one-of-a-kind products and experiences that connect visitors to the story of Biltmore and the Vanderbilts in authentic and elegant ways.

    You are cordially invited to attend our Retail Information & Interview session, learn more about Biltmore and career opportunities, and interview with our team. Seasonal and part-time positions are available. We hope to see you there!

    WHAT: Retail Information & Interview Day
    WHEN: Wednesday, February 27th 2:00 PM - 4:00 PM
    WHERE: Biltmore Career Center, 2 Hendersonville Rd. Suite C in historic Biltmore Village

    For more information, text "RETAIL" to (828) 372-0460, or visit http://glassdoor.com/slink.htm?key=vMaAk to apply directly to a retail opening.

  • The Biltmore Career Center will host two upcoming Hiring Events.

    Guest Relations Information & Interview Day
    February 6, from 2:00pm – 4:00pm
    Biltmore Career Center, 2 Hendersonville Road, Suite C, Asheville, NC

    The unofficial hosts and hostesses at Biltmore House, America’s largest home, our Guest Relations Historic Interpreters provide information, assistance, and the gracious hospitality that the Vanderbilts were known for to our guests. Specialty guided tours, school groups, general information requests—Historic Interpreters tackle it all with a warm smile and engaging demeanor, and help Biltmore House come alive for visitors of all ages.

    Outdoor Adventure Center and Carriage & Trail Barn Information & Interview Session
    February 12, from 2:00pm - 4:00pm
    Biltmore Career Center, 2 Hendersonville Road, Suite C, Asheville, NC

    For more information about the Guest Relations event, text “GUEST RELATIONS” to (828) 592-2963, and for more information about the Outdoor Center and Carriage & Trail event, text “OAC” to (828) 372-0460. You may also visit http://glassdoor.com/slink.htm?key=vMaAQ

    Careers At Biltmore | Biltmore

    If hospitality is your calling, consider joining the Biltmore team, named one of North Carolina's best companies by Best Companies, Inc.

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Biltmore Company Video

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Biltmore Company – Why Work For Us?


A Word from Bill Cecil 

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Welcome and thank you for your interest in Biltmore.

What began as my great-grandfather’s estate continues to thrive as a timeless experience for today’s guests. Since 1895, Biltmore has had the natural beauty of the mountains and the majestic house and gardens to beguile us, inspire us, and allow us to escape from the everyday.

Biltmore is still family owned, and we are still passionate about our mission of preservation through self-sufficiency – a philosophy embraced before the first stone was ever placed.

We remain self-sustaining through innovation, creative thinking, and listening to guests who continue to tell us they want more ways to connect with Biltmore. Wine was our first foray into offering a taste of Biltmore; now, you can experience life as a guest of the Vanderbilts at our Inn on Biltmore Estate or Village Hotel. You can also reimagine your own surroundings with a line of home furnishings, bedding and bath items, and gourmet foods.

Just as first envisioned, Biltmore is all about home – welcoming and celebrating family and friends, and extending the spirit of Biltmore beyond our 8,000 acres. It was true in 1895, and it remains true today.

Sincerely,

Bill Cecil
President & CEO – The Biltmore Company

Reserve Employees


Reserve employees generally work anywhere between 40 and 999 hours (approximately up to 20 hours a week) throughout the year, usually during peak visitation times on the estate (e.g., spring, fall, Christmas, holiday weekends). Hours and schedules may vary based on the season, department, and business needs.

Reserve employees typically experience a reduction in hours during the winter months and/or other times when estate visitation is traditionally slower. Benefits include:

  • Checking and savings incentives with partner banking institutions
  • 40% discounts at estate food and beverage and retail locations
  • Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities
  • Access to the Clinic on Biltmore Estate free of charge
  • Complimentary estate tickets based on the number of hours worked
  • Participation in the Southern Highlands Attractions Card & Ticket Exchange program
  • Service recognition

Flexible Employees


Flexible employees work a more seasonal schedule, usually from February or March through December, with hours varying between 1,000 and 1,559 per year (approximately 20-30 hours per week on average). Hours and schedules may change based on the season and business needs. Many flex employees typically experience a reduction in hours during the winter and other times when visitation is generally slower. Benefits include all Reserve benefits plus:

  • Paid sick/emergency leave (up to 28 hours annually)
  • Paid holiday leave (up to 32 hours annually)
  • Paid jury duty and funeral leave
  • Tuition reimbursement
  • Eligibility to participate in company profit-sharing program
  • Eligibility to contribute to 401(k) retirement savings plan
  • Access to company-sponsored services and resources during off season

Year-Round/Full-Time Employees


Year-round/full-time employees are expected to work a minimum of 1,560 hours (approximately 30 hours per week) throughout the year.

Benefits include:

  • Employer-subsidized comprehensive medical plan
  • Life, dental, disability, and supplemental insurance programs
  • Paid sick/emergency leave (up to 56 hours annually)
  • Paid holiday leave (up to 64 hours annually)
  • Paid vacation
  • Paid jury duty and funeral leave
  • Eligibility to participate in the company profit-sharing plan
  • Eligibility to contribute to 401(k) retirement savings plan
  • Tuition reimbursement
  • Checking and savings incentives with partner banking institutions
  • 40% discounts at estate food and beverage and retail locations
  • Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities
  • Complimentary estate tickets based on the number of hours worked
  • Participation in the Southern Highlands Attractions Card & Ticket Exchange program
  • Service recognition
  • Access to on-site employee wellness clinic for all employees

Providing the Greatest Benefit: A Healthy Work-Life Balance

winding road by field of sunflowers

We know the happiest employees are those who live a life filled with personal satisfaction and growth. We encourage employees to maintain a healthy work-life balance and to experience Asheville’s rich community life.

  • Health and wellness fairs with free health screenings and information
  • Access to wellness programming
  • Company-sponsored sports teams
  • Discounts and perks with local area businesses
  • Spring “Dine Around” program that showcases free meals at estate restaurants
  • College scholarship program
  • Employee appreciation events and activities
  • Employee holiday party at Biltmore House
  • Company training and development programs
  • Flexible schedules/job-sharing opportunities
  • Financial health fairs
  • Special perks by location

Career Development

One of the most invaluable benefits at Biltmore is our dedication to training. Our training programs create a positive, continuous learning environment that prepares you for success at Biltmore and beyond.

Biltmore is accredited by the International Association of Continuing Education & Training (IACET) and is part of an elite group that has earned this worldwide recognition. As a certified provider of training programming, all of our internal course offerings meet strict IACET standards. We award continuing education unit (CEU) credits for select classes.

Our Corporate Training & Development team offers courses in guest services, supervision and management, leadership development, hiring and selection of staff, strategic planning, management training, and much more. Career planning services and tuition reimbursement programs are also available.

gardener planting plants

Biltmore Company Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Bill Cecil Jr.
81 Ratings
  • Featured Review

    Helpful (1)

    "F&B Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Biltmore Company full-time (Less than a year)

    Pros

    Wonderful owners! Great benefits, beautiful property.

    Cons

    Compensation could be more in line with industry.

See All 120 Reviews

Biltmore Company Photos

Biltmore Company photo of: Biltmore's Italian Gardens
Biltmore Company photo of: Stable Cafe Kitchen
Biltmore Company photo of: Biltmore Segway Tour
Biltmore Company photo of: Traditions at Antler Hill Village
Biltmore Company photo of: Cedric's Tavern
Biltmore Company photo of: Inn on Biltmore Estate
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Biltmore Company Interviews

Experience

Experience
88%
8%
4%

Getting an Interview

Getting an Interview
66%
17%
9%
4
4

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Security Officer Interview

    Anonymous Employee in Asheville, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Biltmore Company (Asheville, NC).

    Interview

    Called in for an in person, sit down interview. Answered questions verbally, and was told that I would be called soon if I was offered the job. I was called later the same day and offered the job, which I accepted.

    Interview Questions

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Biltmore Company Awards & Accolades

  • 2017 Best and Brightest Companies to Work For in the Nation®, Best & Brightest, 2017

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

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