Working at Biltmore Company | Glassdoor

Biltmore Company Overview

Asheville, NC
1001 to 5000 employees
1895
Company - Private
Travel & Tourism
$100 to $500 million (USD) per year
Biltmore in Asheville, NC is one of the Southeast's premier historic destinations, welcoming over one million guests annually and employing nearly 2,300 team members.

Biltmore attractions include Biltmore House & Gardens ... Read more

Mission: The preservation of Biltmore Estate as a privately-owned, profitable, working estate.

Company Updates

  • We moved! Visit our new Biltmore Career Center location at 2 Hendersonville Rd., Suite C, in historic Biltmore Village. We're generally open Monday-Friday from 9 AM - 5 PM. More details available at http://glassdoor.com/slink.htm?key=vQFS1.

    Biltmore

    Visit America's largest home, built by George Vanderbilt. Explore the 8,000-acre beautiful and grand estate in the Blue Ridge Mountains of Asheville, NC.

  • Become part of Biltmore's legacy of gracious hospitality by joining the team of our newest hotel, the Village Hotel on Biltmore Estate. To learn more, drop by our Hotel Job Fair on Tuesday, October 6 between 10:00 a.m. - 6:00 p.m. at the Vanderbilt Room at the Inn on Biltmore Estate. For more details and a complete list of openings at both the Village Hotel and Inn on Biltmore Estate, please visit the Careers section of our web site at www.biltmore/com/Careers.

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Biltmore Company Video

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Biltmore Company – Why Work For Us?


A Word from Bill Cecil 

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Welcome and thank you for your interest in Biltmore.

What began as my great-grandfather’s estate continues to thrive as a timeless experience for today’s guests. Since 1895, Biltmore has had the natural beauty of the mountains and the majestic house and gardens to beguile us, inspire us, and allow us to escape from the everyday.

Biltmore is still family owned, and we are still passionate about our mission of preservation through self-sufficiency – a philosophy embraced before the first stone was ever placed.

We remain self-sustaining through innovation, creative thinking, and listening to guests who continue to tell us they want more ways to connect with Biltmore. Wine was our first foray into offering a taste of Biltmore; now, you can experience life as a guest of the Vanderbilts at our Inn on Biltmore Estate or Village Hotel. You can also reimagine your own surroundings with a line of home furnishings, bedding and bath items, and gourmet foods.

Just as first envisioned, Biltmore is all about home – welcoming and celebrating family and friends, and extending the spirit of Biltmore beyond our 8,000 acres. It was true in 1895, and it remains true today.

Sincerely,

Bill Cecil
President & CEO – The Biltmore Company

Reserve Employees


Reserve employees generally work anywhere between 40 and 999 hours (approximately up to 20 hours a week) throughout the year, usually during peak visitation times on the estate (e.g., spring, fall, Christmas, holiday weekends). Hours and schedules may vary based on the season, department, and business needs.

Reserve employees typically experience a reduction in hours during the winter months and/or other times when estate visitation is traditionally slower. Benefits include:

  • Checking and savings incentives with partner banking institutions
  • 40% discounts at estate food and beverage and retail locations
  • Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities
  • Complimentary estate tickets based on the number of hours worked
  • Participation in the Southern Highlands Attractions Card & Ticket Exchange program
  • Service recognition

Flexible Employees


Flexible employees work a more seasonal schedule, usually from February or March through December, with hours varying between 1,000 and 1,559 per year (approximately 20-30 hours per week on average). Hours and schedules may change based on the season and business needs. Many flex employees typically experience a reduction in hours during the winter and other times when visitation is generally slower. Benefits include all Reserve benefits plus:

  • Paid sick/emergency leave (up to 28 hours annually)
  • Paid holiday leave (up to 32 hours annually)
  • Paid jury duty and funeral leave
  • Tuition reimbursement
  • Eligibility to participate in company profit-sharing program
  • Eligibility to contribute to 401(k) retirement savings plan
  • Access to company-sponsored services and resources during off season

Year-Round/Full-Time Employees


Year-round/full-time employees are expected to work a minimum of 1,560 hours (approximately 30 hours per week) throughout the year.

Benefits include:

  • Employer-subsidized comprehensive medical plan
  • Life, dental, disability, and supplemental insurance programs
  • Paid sick/emergency leave (up to 56 hours annually)
  • Paid holiday leave (up to 64 hours annually)
  • Paid vacation
  • Paid jury duty and funeral leave
  • Eligibility to participate in the company profit-sharing plan
  • Eligibility to contribute to 401(k) retirement savings plan
  • Tuition reimbursement
  • Checking and savings incentives with partner banking institutions
  • 40% discounts at estate food and beverage and retail locations
  • Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities
  • Complimentary estate tickets based on the number of hours worked
  • Participation in the Southern Highlands Attractions Card & Ticket Exchange program
  • Service recognition
  • Access to on-site employee wellness clinic for health plan participants and dependents ages 5 and older.

Providing the Greatest Benefit: A Healthy Work-Life Balance

winding road by field of sunflowers

We know the happiest employees are those who live a life filled with personal satisfaction and growth. We encourage employees to maintain a healthy work-life balance and to experience Asheville’s rich community life.

  • Health and wellness fairs with free health screenings and information
  • Access to wellness programming
  • Company-sponsored sports teams
  • Discounts and perks with local area businesses
  • Spring “Dine Around” program that showcases free meals at estate restaurants
  • College scholarship program
  • Employee appreciation events and activities
  • Employee holiday party at Biltmore House
  • Company training and development programs
  • Flexible schedules/job-sharing opportunities
  • Financial health fairs
  • Special perks by location

Career Development

One of the most invaluable benefits at Biltmore is our dedication to training. Our training programs create a positive, continuous learning environment that prepares you for success at Biltmore and beyond.

Biltmore is accredited by the International Association of Continuing Education & Training (IACET) and is part of an elite group that has earned this worldwide recognition. As a certified provider of training programming, all of our internal course offerings meet strict IACET standards. We award continuing education unit (CEU) credits for select classes.

Our Corporate Training & Development team offers courses in guest services, supervision and management, leadership development, hiring and selection of staff, strategic planning, management training, and much more. Career planning services and tuition reimbursement programs are also available.

gardener planting plants

Biltmore Company Reviews

3.6
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Bill Cecil Jr.
52 Ratings
  • "Overall Good Company"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Asheville, NC
    Former Employee - Sales Associate in Asheville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Biltmore Company (More than a year)

    Pros

    Flexible work schedule, discounts on food and merchandise

    Cons

    The outfits you are required to wear are not great.

See All 76 Reviews

Biltmore Company Photos

Biltmore Company photo of: Cedric's Tavern
Biltmore Company photo of: Inn on Biltmore Estate
Biltmore Company photo of: Village Hotel
Biltmore Company photo of: Biltmore House South Terrace
Biltmore Company photo of: Antler Hill Farm
Biltmore Company photo of: Winery Retail
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Biltmore Company Interviews

Experience

Experience
88%
11%
0%

Getting an Interview

Getting an Interview
64%
17%
11%
5

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Summer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Biltmore Company.

    Interview

    I applied online and in about 3 days I received an email asking to do either a phone or in person interview. I scheduled a face to face interview. The interview was at their corporate office and in front of a panel of people. They were all very friendly, and they made me feel comfortable to answer honestly and ask any questions I had.

    Interview Questions

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Biltmore Company Awards & Accolades

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