Working at BirdEye | Glassdoor

BirdEye Overview

Palo Alto, CA
201 to 500 employees
2012
Company - Private
Internet
$25 to $50 million (USD) per year
BirdEye is the leading customer experience and business reputation platform that allows businesses to turn their customers into a powerful marketing engine using insights from customer feedback across review sites, social channels, and surveys.

Customer ... Read more

Mission: When businesses make their customers happy, their customers do their marketing for them. It’s that simple. BirdEye is an all-in-one platform that allows businesses to turn customers into a powerful marketing engine.

Company Updates

  • http://glassdoor.com/slink.htm?key=vIrLU

    BirdEye Launches Next-generation NLP for Businesses

    "We train our learning algorithms from the ground up on the data that matters most to companies. This allows our technology to provide a more precise analysis about what customers are saying."

  • http://glassdoor.com/slink.htm?key=vIrLg

    BirdEye Launches New Tool to Help Businesses Acquire New Customers

    BirdEye Inc, the next-generation customer experience and business reputation platform, today launched a new free Scan Your Business tool that provides businesses with one straightforward dashboard to track and improve: Online Presence: How your business appears on 100+ sites Reviews & Ratings: Number of reviews and ratings across the review

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BirdEye Video

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BirdEye – Why Work For Us?


When businesses make their customers happy, their customers do their marketing for them. It’s that simple.

BirdEye is an all-in-one platform
that drives your customers to become your marketing engine.

Businesses need to focus on what they do best, i.e. deliver perfection at every touchpoint of the customer journey.
If they do this, customers will become loyal brand advocates, bringing in more customers - lots of them.

How? By owning the customer experience.


“ Customers don’t care about catchy taglines and pushy ads. They care about great experiences. They don’t want to be sold to, they want to be understood and cared for. When businesses make their customers happy, their customers do their marketing for them. Customers are the most powerful and untapped source of revenue. ”

 

BirdEye closes the loop on customer experience and business reputation.

  • Customer feedback is monitored in real-time across review sites, social media, customer surveys
  • Customer issues are fixed in real-time, transforming poor experiences into great ones
  • Natural language processing runs on all feedback to provide business insights and competitor analysis
  • Root causes of negative sentiment are revealed, allowing large-scale improvements
  • Customer experiences are propelled through referrals and reviews
  • SEO is boosted by relevant review content and rich snippets
  • SEM conversion rates are accelerated with Google seller ratings

BirdEye turns customer feedback into the next-generation marketing engine.

Say hello to customer-driven marketing.Customer experience drives ratings. Ratings drive revenue. BirdEye gives businesses complete control of both, to hardwire every business decision around the customer and scale revenue and growth.We built a comprehensive platform that turns feedback into insights, insights into action, and customer happiness into revenue.

We call it BirdEye.


Our culture can be defined by our simple mantra... Winners Win. We're a group of winners... solution-orientated, community focused, and win as a group. Do you desire more from yourself and your career? Let's connect to discuss what that may look like as a career with BirdEye.

BirdEye Reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Naveen Gupta
167 Ratings
  • "Sales Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Dallas, TX
    Current Employee - Sales Development Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BirdEye full-time (Less than a year)

    Pros

    Exposure to sales force and amazing sales enablement tools. Exposure to sales cycle from a viewer prospective.

    Cons

    Training can be better to improve.

    Advice to Management

    Product is great and is easy to sell.

See All 187 Reviews

BirdEye Photos

BirdEye photo of: Crawfish Boil Networking Event
BirdEye photo of: Crawfish Boil Networking Event
BirdEye photo of: Crawfish Boil Networking Event
BirdEye photo of: Crawfish Boil Networking Event
BirdEye photo of: Crawfish Boil Networking Event
BirdEye photo of: Crawfish Boil Networking Event
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BirdEye Interviews

Experience

Experience
52%
4%
44%

Getting an Interview

Getting an Interview
60%
19%
7%
7
5
2

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Account Executive Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at BirdEye (Denver, CO) in June 2017.

    Interview

    Interview process was very thorough. It's very obvious they are invested in the people they bring on and aren't just trying to fill a seat. Consisted of a phone interview with recruiter, in person interview with sales manager, shadow with one the sales executives and final interview with the VP of sales. Very transparent and kept me in the loop the whole time. Excited to join the team!

    Interview Questions

    • Tell me about an aspect or trend within cloud-based software that you find interesting   Answer Question
See All 48 Interviews

BirdEye Awards & Accolades

  • Hottest Company Award, Plug and Play, 2016

Work at BirdEye? Share Your Experiences

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