Working at Blackhawk Network | Glassdoor

Blackhawk Network Overview

Pleasanton, CA
1001 to 5000 employees
2001
Company - Private
Financial Transaction Processing
$1 to $2 billion (USD) per year
Blackhawk Network delivers branded payment programs to meet our partners’ business objectives. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty and revenue. With a presence in over 26 countries, we ... Read more

Company Updates

  • Kudos to our amazing Customer Service team for leading the way in the work from home transition, thanks to having the right tech stack in place! Hear more in Contact Center World’s interview with our Sr. Director of Customer Service Operations, Pedro Reyes: https://bit.ly/3eoSQjp

  • A big congratulations to Daphne Borromeo, Senior Manager of Global Brand Management, and our PR agency, The Fletcher Group, for being recognized as Ragan Communications and PR Daily's Public Relations Team of the Year! Learn more about their amazing work: https://bit.ly/3dIYzjM #RaganAwards

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Blackhawk Network – Why Work With Us?


Blackhawk Network delivers branded payment programs to meet our partners’ business objectives. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty and revenue. Specifically, working with retailers, corporations and agencies, we deliver:

  • Retail Distribution Programs to drive revenue,
  • Incentive Programs to build loyalty,
  • Alternative Payment Programs to provide unconventional payment options,
  • Employee Programs to motivate employee behaviors and
  • Reseller Programs to extend agency offerings.

Blackhawk Network offers a full portfolio of comprehensive services to ensure the success of our partners’ branded payment programs:

  • Design services: The development, production and issuance of a branded payment content.
  • Distribution services: The warehousing, demand planning, supply chain and logistics for program delivery.
  • Fulfillment services: The fraud and risk management, compliance, processing and customer services for program administration.
  • Marketing and assessment services: The merchandising, promotions, support and reporting for program operations and evaluation.

Our partners find that Blackhawk Network and our branded payment programs deliver valuable advantages. We help our partners extend their reach as we introduce new opportunities to access and leverage. We help our partners grow loyalty as we enable them to deepen relationships with their customers, employees and channels. We help our partners increase revenue as we maintain a steady hand on existing programs and collaborate to find new opportunities. Our proven capabilities enable our partner to be confident that business objectives will be met – or exceeded.

Blackhawk Network’s reliable infrastructure and expertise ensures scalable and technologically advanced programs are executed on their behalf. Our expertise in regulatory compliance and relationships with financial institutions helps safeguard transactions. With a presence in over 26 countries, we seamlessly execute programs worldwide to ensure quality and consistency in retail, incentive, engagement and alternative branded payment programs, while meeting the unique expectations of each region.

At Blackhawk Network, we look for people who want to shape the future of the global branded payments industry. Collaborating with our partners, we deliver the innovative programs required to meet our partners’ business objectives — extending retail distribution, introducing innovative incentives and creating meaningful employee engagement. You could be part of this entrepreneurial culture, while experiencing the stability and benefits of a robust, global corporation. Visit our website to view all of our current job openings: http://bit.ly/2s0Zese.

AT BLACKHAWK NETWORK, THE ENTREPRENEURIAL SPIRIT thrives and opportunities abound. Employees enjoy working with dynamic, inspiring teams in one of the world’s fastest growing industries. Our solution-oriented and creative culture offers the ideal career growth opportunity for self-starters who crave the challenges of a fast-paced and rewarding environment. Our business units include the leadership of self-directed, talented team players that support Blackhawk Network in its continuing growth in the United States and around the globe. 

If you are a motivated individual and a committed team player, we’d like to hear from you. Please review our current job openings listed by department on our Job Board.

Blackhawk Network offers a comprehensive suite of benefits to all employees, including:

  • Medical, Dental, Vision and Orthodontia plans
  • Generous Vacation Policy
  • 6 Sick Days, 11 Paid Holidays, 16 Hours of Paid Volunteer time
  • Employee Assistance Program 
  • Flexible Spending Account 
  • Company-paid and Optional Life Insurance 
  • Teladoc Health Provider
  • Short- and Long-term Disability plans 
  • 401k plan with Employer match 
  • Flyers Employee Recognition Program
  • Various Employee Perks and Discounts

Other Optional Benefits Include:

  • Employee Association for leisure time activities at a discount
  • Direct deposit of your paycheck
  • Credit union membership
  • Service and Recognition Award programs
  • Professional and Career Education Program
  • Community Pride Program, which contributes to non-profit organizations our employee's support

Headquartered in Pleasanton, California, Blackhawk Network Inc. has offices in the United States, Australia, Canada, France, and the United Kingdom. Visit our career site to find opportunities in your area.

Blackhawk is committed to diversity and thoughtful people practices, and we are proud that our employees reflect the diverse communities in which we do business. We recognize and appreciate the variety of backgrounds and characteristics that make individuals unique, while providing a work environment that promotes and celebrates individual and collective achievement.

Blackhawk Network is an Equal Opportunity/Affirmative Action Employer. Blackhawk Network believes that diversity leads to strength.

In an effort to develop a pipeline of high caliber talent with the intention of hiring interns upon graduation, the Blackhawk Network Internship Program is designed to introduce college students to Blackhawk. The goal is to recruit talented students to work on meaningful projects, make a contribution to the organization, and ultimately extend the students' learning opportunities beyond the traditional classroom setting.

 

There are several requirements Blackhawk considers when recruiting our Interns: 

  • Student should be in their Junior or Senior year of college (should not have graduated college).
  • Student’s college major and skill-set should be applicable to the open intern assignment.
  • Both the Hiring Manager and Student’s long-term goal would to be hired into a FTE position upon graduation.

 

The intern program is structured to benefit the organization and to allow the student an opportunity to gain hands-on experience in a professional work environment. Throughout their assignment, Interns have an opportunity to network with other interns at various events, partner with a manager with a professional background within the career field represented by the internship, and present a final project to Blackhawk Network employees outlining the experience gained during their assignment. 

Blackhawk Network Reviews

  • Helpful (5)

    "Outstanding work I love you more than where life lives balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Merchandiser in Bakersfield, CA
    Former Employee - Field Merchandiser in Bakersfield, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blackhawk Network part-time (More than a year)

    Pros

    My managers were amazing. They are two of the best managers I have ever had. Very thorough, always willing to answer questions, ALWAYS voicing their appreciation for our hard work, and communicated with everyone so new projects were understood completely. I am sorry to have to leave. (Left due to personal family health crisis)

    Cons

    I wish it was full time

    Advice to Management

    Keep doing what you are doing. Kelly and Erin, I think you are amazing.

See All 430 Reviews

Blackhawk Network Photos

Blackhawk Network photo of: Our Pleasanton headquarters!
Blackhawk Network photo of: 5th Floor Lobby
Blackhawk Network photo of: We work hard, so we can play hard—luau style!
Blackhawk Network photo of: Product Implementation Team
Blackhawk Network photo of: September Social—shaved ice!
Blackhawk Network photo of: Our Lewisville team donating their year-long fundraising efforts to the Scottish Rite Hospital. Go team!
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Blackhawk Network Interviews

Experience

Experience
47%
18%
35%

Getting an Interview

Getting an Interview
49%
20%
14%
6
5
3
3

Difficulty

2.5
Average

Difficulty

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Average
Easy
  1.  

    Inside Sales Representative Interview

    Anonymous Interview Candidate in Lewisville, TX
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Blackhawk Network (Lewisville, TX) in March 2020.

    Interview

    I attended an Open House at the Lewisville, TX facility for filling a training class of ten new recruits on a new sales team. Two parts to the session for hiring, one group around lunchtime, another late afternoon. HR personnel screening very professional. The Hiring manager was was very robotic, scripted, and came across as intimidating with attitude toward candidates. No welcoming to the company, no thank you for stopping by and considering a career. Very cold. Explained new training class and immediately went into litany of how many calls one could make per day that would turn into closed deals. Not inspiring at all that it was a fun place to work. More like a sweatshop. To HR's credit they narrowed their ten people who would OBEY down quickly, most likely junior level types who could be controlled. HR apologized for how poorly the job pay was.

    Interview Questions

    • How many maximum prospecting calls can you make per day and how many can you set appointments with?   1 Answer
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Blackhawk Network Awards & Accolades

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