Blue Cross Blue Shield of Illinois Career Overview | Glassdoor

Blue Cross Blue Shield of Illinois Overview

Chicago, IL
10000+ employees
Company - Private
Unknown / Non-Applicable
Please visit HCSC for the latest information and reviews.

Blue Cross and Blue Shield of Illinois (BCBSIL) is the largest and most experienced health insurance company in Illinois, providing more than 8 million members with comprehensive and affordable health ... Read more

Company Updates

  • "Having the right sponsors & advocates that not only mentor & guide me through the organization but also advocate for me." JJ White, Chief of Staff Learn how JJ & other women at our company define success & how they have contributed to the company.

    Women in the Workplace Define Success

    Women at HCSC define what success means to them and discuss how women contribute to the company's success.

  • Steve Betts, our Chief Information Officer, reflects on how we are adapting to the consumer-centric era in healthcare by working to improve the overall healthcare experience of our members.

    Building a New Vision for IT Talent Management in a Consumer-centric Era

    Steve Betts, CIO, Health Care Service Corporation Steve Betts, CIO, Health Care Service Corporation Nearly every industry is undergoing some rapid change driven by the evolution of consumer demands and expectations. How organizations adapt will separate the leaders from the laggards. Operating environments have become more complex, and it is more challenging to sustain competitive advantage.

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Blue Cross Blue Shield of Illinois – Why Work For Us?

Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma, Texas and several subsidiaries are part of the largest customer-owned health benefits company in the United States and fourth largest overall.

With 8.1 million members, Blue Cross and Blue Shield of Illinois (BCBSIL) is the largest health insurance company in Illinois. We started in the height of the Great Depression in 1936 in Chicago and grew out of a shared interest to protect individuals and families from financial ruin related to health care costs. Today, we remain member owned rather than publicly traded. We answer to our members, not to shareholders.

BCBSIL is committed to promoting the health and wellness of our members and communities. Our commitment guides us in fostering greater access to care, working to lower the overall cost of care -- while improving care quality and patient outcomes.

As an innovative leader in the health insurance industry, we have pioneered many ways to move the health care system from one based on fee-for-service – or volume – to one that pays for value and quality outcomes. We have a responsibility to play an active role in keeping health care costs manageable for our members.

We are proud of the level of service our employees deliver for our customers and members. We’re also proud to be fellow Illinoisans who call this state our home. Our business and our company remains strong and growing. Our statewide employee base has increased 33% since 2010 to 10,845 employees. We work in offices across the state, including Downtown Chicago, Rockford, Quincy, Danville, Naperville, Springfield, Jacksonville, Downers Grove and Marion. We are proud to serve our members and are guided by our Purpose: “To do everything in our power to stand with our members, in sickness and in health.”

Imagine Something New, Something Different.

See the world in fresh and vibrant ways. When you reimagine, perspectives change, potential is created, and productive energy results. You can experience the difference reimagining can make—for your career, your loved ones and your community—at Blue Cross and Blue Shield of Illinois (BCBSIL).

We enjoy a proud history of purpose—to do everything in our power to stand with our members in sickness and in health®—and the freedom our employees have to make it real. Because we're member-owned, not investor-owned, our employees are empowered to advocate for the 7 million individuals who put their trust in Blue Cross and Blue Shield of Illinois.

As the largest, most experienced health insurance provider in Illinois, BCBSIL is reimagining wellness for our state and looking for original thinkers who aren't afraid to make dynamic contributions. People destined to reimagine what's possible.

We encourage you to learn more about our company, our guiding principles, our commitment to the communities we serve. Learn about our Total Rewards and our dynamic career opportunities, then apply online. You can have the impact you've always imagined at BCBSIL.

We are an organization of purpose-driven performance. With our members at the center of all we do, we bring authenticity to our work and innovate for competitive advantage, for our members and our company. In our communities, we improve health and wellness by looking for areas of opportunity—investing time and resources with over 370 community partners across our five states. We embrace open lines of communication, inclusion in all its forms and courageous feedback. We are adaptable to market demands and are shaping the landscape of health care…together.

At our core, we are about respect—for our members, our community and our organization. We express this respect by reimagining what’s possible, across all disciplines and at all levels. We are a company that welcomes great ideas, with the strength to create genuine, meaningful change.

Team members listen to, learn from, support and encourage one another. As the preferred health insurance plan of Illinois  we work hard day-by-day to earn the trust that has been placed in us. That's what winning teams do.

We value diversity and inclusion because diverse perspectives, experiences and approaches foster a stronger, smarter and more informed business. We continue to strive to create an environment where employees are valued, empowered to positively support our business objectives, and recognized for their individual contributions.

Blue Cross Blue Shield of Illinois Reviews

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Maurice Smith
36 Ratings
  • "Business Analyst"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Illinois full-time (More than a year)


    Great company! Excellent Benefits, flexible schedule, opportunity for growth


    I have been working with BCBSIL for 2 years & never experience any negatives working here

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Blue Cross Blue Shield of Illinois Photos

Blue Cross Blue Shield of Illinois photo of: Ready to work
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Blue Cross Blue Shield of Illinois Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Customer Advocate Interview

    Anonymous Interview Candidate in Marion, IL
    No Offer
    Negative Experience
    Difficult Interview


    I applied in-person. The process took 3 weeks. I interviewed at Blue Cross Blue Shield of Illinois (Marion, IL) in June 2017.


    I applied according to the instructions on

     A couple of days later I got an email asking me to take a skills test. The first was customer service. I passed all 4 scenarios. The second was information processing speed. It was about 45 minutes total.

    About 3 days after that I had a call from the local office asking for an on the spot phone interview. I didn't have my resume and the woman asked questions in great detail on each job. She also wanted to know who I knew that worked at our local office. At that time she told me they would be doing interviews all the next week. I set mine for Monday at 9.

    There were 6 of us at a time and it was all very formal. We were led into a room of computers and given a scenario and told to figure out how to respond to that customer based on the company policies we were given. Supposedly no right or wrong answers.

    After that we we were led into a holding room and taken one by one into a room with an angry customer on the phone that we had to figure out how to handle. A few of the girls were crying because they weren't expecting it but obviously we were supposed to do the same thing we did on the skills test. Keep them from hanging up angry.

    Finally we were taken for a lengthy interrogation (not even an exaggeration) about our previous jobs, scenarios, "tell me about a time's". One lady interrogated while another one typed.

    Then we were led out. The end.

    I wasn't chosen and while I don't understand why, I was told by two of the interviewers that I was a great fit, I'm more upset about not being contacted and told that. I gave at least 7 hours to this process, they could've at least shown some appreciation and sent an email. I really really think a lot less of them and wouldn't apply again.

    Interview Questions

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