- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Mission: Our Promise—To Always Put Our Members First
Mission Statement- The relentless pursuit of quality, affordable health care with an unparalleled consumer experience.
Company reallocates funds to expedite critical support to nonprofits across Massachusetts
Health plan deploys more than 100 employees to Community Tracing Collaborative and Boston Hope field hospital; provides more than 5,000 meals a week to address food insecurity; and plans blood drive
We are a community-focused, tax-paying, not-for-profit health insurance company headquartered in Boston. We are committed to working with others in a spirit of shared responsibility to make quality health care affordable.
Throughout our over 80 year history, we consistently rank among the nation’s best health plans by offering security, stability, and peace of mind to both our 2.8 million members, and 3,700 associates.
We are committed to strengthening our communities through partnerships to improve the health and vitality of cities and towns throughout Massachusetts.
View our 2017 Annual Report here!
We take pride in our wellness-focused culture, and believe every member of our team deserves to enjoy a positive work-life balance. There are various elements that play a major role in shaping our culture, including:
In Hingham, Quincy, and Boston, we provide associate amenities such as sit-to-stand desks, treadmill workstations, company-subsidized healthy cafeteria fare, access to an on-site dietician, and open, collaborative spaces. Read more here.
In each of our three main offices, we provide meditation spaces, yoga and Zumba classes, as well as stretching and strength building workshops. Locker rooms at each office location allow employees to work up a sweat during mid-day exercise breaks, and return to their work duties feeling clean and refreshed.
Paid time off for both parents is a critical benefit to associates with growing families. In 2015, we announced a new parental leave benefit of four weeks paid time off for the birth or adoption of a child in addition to our company short-term disability plan.
We provide benefits that help our associates to easily access our three offices located along the South Shore and in Boston. Whether our associates are driving or using public transportation, we have a generous benefit that will fit their commuting preference.
Onsite, Priority Placement and Back-Up Child Care
We support working moms and dads who help diversify and strengthen our organization. Our childcare benefits aim to increase ease, and decrease stress, so our associates can manage their work lives and home lives, without missing a beat.
We support our employees in their pursuit of continuing education. We leverage relationships with multiple institutions in Massachusetts to provide discounted tuition prices. Additionally, our tuition reimbursement plan allows flexibility for all types of learning opportunities that can work with any schedule.
Developing the professional skills of our associates is a cornerstone of our culture. We invest in our talent through multiple job rotation programs, such as the Finance Development and Corporate Leadership Rotation programs, which provide our associates with opportunities to gain new skills, and leverage their strengths in new roles.
Development. It Happens Here. Learn more about our culture and employment opportunities.
We embed diversity and inclusion into all our organizational practices. At Blue Cross, we encourage fresh thinking by looking for talented people who can help us challenge the conventional ways of doing business.
Through initiatives like the annual Women@Blue conference and quarterly facilitated Diversity Dialogues, we’ve created an open and inclusive culture that is winning us awards—like the 2014 Workforce Diversity Initiative Award from the Boston Business Journal.
Initiatives like our Employee Resource Groups encourage our associates to bring their whole selves to work.These groups bring together associates with shared characteristics, affinities, or life experiences. Co-led by associates and supported by a cross-functional advisory committee, the groups meet monthly to plan events and discuss topics important to their membership.
Current groups include: Empowering Abilities, BluePride, Black Professionals Network, Asian Blue Community, AzulLatino, and the Young Professionals Network.
Opportunity. It Happens Here. Learn more about our diversity and inclusion programs.
Our goal is to help people in every community thrive as healthy and engaged citizens. By supporting programs and organizations that champion healthy activities, healthy eating, and healthy environments, the work we accomplish together will create a lasting impact on every person we reach.
One example of our passion is our annual Service Day. Our associates and senior leaders spend a day immersed in volunteering to help one of our many community-based partners. Additionally, associates have 15 hours of paid time off to volunteer throughout the year with one of our partners as a member of the BlueCrew team.
We are constantly thinking of new ways to provide our associates with outlets to give back to our community. One example is our Skills-Based Volunteer Program, which connects the skills and expertise of our employees with the capacity-building needs of our nonprofit partners. Another example is our Community Garden at our Hingham office that gives associates a chance to exercise their green thumb, and literally enjoy the fruits of their labor.
Collaboration. It Happens Here. Learn more about our corporate citizenship programs.
Health care is transforming, and we’re at the forefront of innovation with new ideas that deliver our promise and vision to the communities we serve.
In 2008, we introduced a payment reform model, called the Alternative Quality Contract, to reward doctors for delivering high-quality patient care, keeping our members healthy, and moderating health care costs.
In 2014, a four-year study concluded that our model works. Currently one of the largest private payment reform initiatives in the United States, the Alternative Quality Contract is now the model for state and national policymakers.
We are constantly on the lookout for new services to better serve our members. By partnering with health care start-ups, Zaffre Investmentsis diversifying our business practices while supporting development of new services to improve our members’ health care experiences.
Innovation. It Happens Here. Find out about how Blue Cross is innovating in health care.
I have been working at Blue Cross Blue Shield of Massachusetts full-time (More than a year)
Blue Cross is a company of really smart people that all work towards a goal and you can tell the employees have a passion for making healthcare better. The benefits, especially retirement, are amazing and there's lot of smaller benefits like paid days off for community service and fitness rewards and reimbursements that all add up. Culture is authentically friendly, respectful, and driven by collaboration.
Its a company that truly wants a lot of perspectives so you spend a lot of time soliciting input and feedback in order to drive projects forward.
Advice to Management
Keep up the employee centered initiatives and asking for feedback, double down and do more. Implement suggestions and make sure employees truly feel they're being heard.
I applied online. I interviewed at Blue Cross Blue Shield of Massachusetts.
This was a meandering screen interview, I would have felt better had the HR representative actually known something about the position, other than just the wording. She was a blank slate.
Veteran Hiring Commitment
Committed to helping America's military veterans find work
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Career Advancement Program
Helping employees "upskill" into higher-paying positions
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Has programs that support a diverse and inclusive workforce