Working at Blue Cross Blue Shield of Massachusetts | Glassdoor

Blue Cross Blue Shield of Massachusetts Overview

Boston, MA
1001 to 5000 employees
Nonprofit Organization
Insurance Carriers
$100 to $500 million (USD) per year
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 80 years ... Read more

Mission: Our Vision—Making Quality Health Care Affordable
Our Promise—To Always Put Our Members First

Company Updates

  • We are looking for a Workforce Management Analyst Senior to support our Call Center. Fulltime, Benefits eligible and located in Quincy!

  • We connect our members, products and enterprise through digitization and are seeking talented architects, web developers and mobile engineers to expand our IT Digital Team! Join us in transforming healthcare for our valued customers. View our jobs at BCBSMA Careers!

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Blue Cross Blue Shield of Massachusetts – Why Work For Us?

undefinedWe are a community-focused, tax-paying, not-for-profit health insurance company headquartered in Boston. We are committed to working with others in a spirit of shared responsibility to make quality health care affordable.

Throughout our over 80 year history, we consistently rank among the nation’s best health plans by offering security, stability, and peace of mind to both our 2.8 million members, and 3,700 associates.

We are committed to strengthening our communities through partnerships to improve the health and vitality of cities and towns throughout Massachusetts.

View our 2017 Annual Report here!


Voted one of the Healthiest Employers in 2015 by the Boston Business Journal, we take pride in our wellness-focused culture, and believe every member of our team deserves to enjoy a positive work-life balance. There are various elements that play a major role in shaping our culture, including:

Healthy offices

In Hingham, Quincy, and Boston, we provide associate amenities such as sit-to-stand desks, treadmill workstations, company-subsidized healthy cafeteria fare, access to an on-site dietician, and open, collaborative spaces. Read more here.

Wellness Centers

In each of our three main offices, we provide meditation spaces, yoga and Zumba classes, as well as stretching and strength building workshops. Locker rooms at each office location allow employees to work up a sweat during mid-day exercise breaks, and return to their work duties feeling clean and refreshed.

Parental Leave

Paid time off for both parents is a critical benefit to associates with growing families. In 2015, we announced a new parental leave benefit of four weeks paid time off for the birth or adoption of a child in addition to our company short-term disability plan. 


We provide benefits that help our associates to easily access our three offices located along the South Shore and in Boston. Whether our associates are driving or using public transportation, we have a generous benefit that will fit their commuting preference.

Onsite, Priority Placement and Back-Up Child Care

We support working moms and dads who help diversify and strengthen our organization. Our childcare benefits aim to increase ease, and decrease stress, so our associates can manage their work lives and home lives, without missing a beat.


Planning for retirement is paramount for associates at any level in their career. We offer generous 401(K) and pension plans to help associates save for, and enjoy the future .Additionally, we offer incentive compensation plans, an employee assistance program, medical, dental, and vision benefits, and much more.

Tuition benefit

We support our employees in their pursuit of continuing education. We leverage relationships with multiple institutions in Massachusetts to provide discounted tuition prices. Additionally, our tuition reimbursement plan allows flexibility for all types of learning opportunities that can work with any schedule.

Professional Growth

Developing the professional skills of our associates is a cornerstone of our culture. We invest in our talent through multiple job rotation programs, such as the Finance Development and Corporate Leadership Rotation programs, which provide our associates with opportunities to gain new skills, and leverage their strengths in new roles.

Development. It Happens Here. Learn more about our culture and employment opportunities.

We embed diversity and inclusion into all our organizational practices. At Blue Cross, we encourage fresh thinking by looking for talented people who can help us challenge the conventional ways of doing business.

Through initiatives like the annual Women@Blue conference and quarterly facilitated Diversity Dialogues, we’ve created an open and inclusive culture that is winning us awards—like the 2014 Workforce Diversity Initiative Award from the Boston Business Journal.

Initiatives like our Employee Resource Groups encourage our associates to bring their whole selves to work.These groups bring together associates with shared characteristics, affinities, or life experiences. Co-led by associates and supported by a cross-functional advisory committee, the groups meet monthly to plan events and discuss topics important to their membership.


Current groups include: Empowering Abilities, BluePride, Black Professionals Network, Asian Blue Community, AzulLatino, and the Young Professionals Network.

Opportunity. It Happens Here. Learn more about our diversity and inclusion programs.

Our goal is to help people in every community thrive as healthy and engaged citizens. By supporting programs and organizations that champion healthy activities, healthy eating, and healthy environments, the work we accomplish together will create a lasting impact on every person we reach.

One example of our passion is our annual Service Day. Our associates and senior leaders spend a day immersed in volunteering to help one of our many community-based partners. Additionally, associates have 15 hours of paid time off to volunteer throughout the year with one of our partners as a member of the BlueCrew team. 

We are constantly thinking of new ways to provide our associates with outlets to give back to our community. One example is our Skills-Based Volunteer Program, which connects the skills and expertise of our employees with the capacity-building needs of our nonprofit partners. Another example is our Community Garden at our Hingham office that gives associates a chance to exercise their green thumb, and literally enjoy the fruits of their labor.


Collaboration. It Happens Here. Learn more about our corporate citizenship programs.

Health care is transforming, and we’re at the forefront of innovation with new ideas that deliver our promise and vision to the communities we serve.

In 2008, we introduced a payment reform model, called the Alternative Quality Contract, to reward doctors for delivering high-quality patient care, keeping our members healthy, and moderating health care costs.                     

In 2014, a four-year study concluded that our model works. Currently one of the largest private payment reform initiatives in the United States, the Alternative Quality Contract is now the model for state and national policymakers.

We are constantly on the lookout for new services to better serve our members. By partnering with health care start-ups, Zaffre Investmentsis diversifying our business practices while supporting development of new services to improve our members’ health care experiences.

Innovation. It Happens Here. Find out about how Blue Cross is innovating in health care.


Blue Cross Blue Shield of Massachusetts Reviews

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Blue Cross Blue Shield of Massachusetts President and CEO Andrew Dreyfus
Andrew Dreyfus
134 Ratings
  • Helpful (1)

    "Fantastic Organization"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Massachusetts full-time (More than 10 years)


    -Company really cares about it's employees
    - Clear communication from C level on down of business plan & priorities
    - Great benefits, flexible hours, remote working
    - Amazingly smart people, inclusive environment
    - Lots of long time employees with a wealth of info and who feel like family
    - Strong focus on innovation and growth
    - Entrepreneurial spirit is fostered and welcome


    - Some pockets within the organization have more politics than others
    - Volume and pace of work in some pockets is extremely fast

    Advice to Management

    Weed out toxic leaders

See All 256 Reviews

Blue Cross Blue Shield of Massachusetts Photos

Blue Cross Blue Shield of Massachusetts photo of: Hingham office cafeteria - so much natural light!
Blue Cross Blue Shield of Massachusetts photo of: Lunar New Year Celebration
Blue Cross Blue Shield of Massachusetts photo of: Summer Internship
Blue Cross Blue Shield of Massachusetts photo of: Associates shared thier personal stories of recovery during the Opioid Awareness forum. They were supported by thier colleagues and the nations top experts.
Blue Cross Blue Shield of Massachusetts photo of: CEO Andrew Dreyfus and our Summer Associates
Blue Cross Blue Shield of Massachusetts photo of: External Career Event
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Blue Cross Blue Shield of Massachusetts Interviews



Getting an Interview

Getting an Interview





    Contract Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied through college or university. The process took 6+ weeks. I interviewed at Blue Cross Blue Shield of Massachusetts (Boston, MA).


    many steps, took two months. phone interview, follow by two in person rounds of meeting with several senior levels. then a case study presentation to a room of 15.

    Interview Questions

    • be prepared to offer some insight into the industry and the ongoing evolution of the healthcare landscape.   Answer Question
See All 62 Interviews

Blue Cross Blue Shield of Massachusetts Awards & Accolades

  • Leaders in Diversity - Multicultural Marketing, Boston Business Journal, 2014
  • Leaders in Diversity - Workforce Diversity Initiative, Boston Business Journal, 2014
  • Most Admired Health Care Company, Boston Business Journal, 2014
  • Excellent Accreditation Rating, National Committee for Quality Assurance (NCQA), 2014
  • Top Charitable Contributor, Boston Business Journal, 2013
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at Blue Cross Blue Shield of Massachusetts? Share Your Experiences

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