Blue Cross and Blue Shield of North Carolina Careers | Glassdoor

Blue Cross and Blue Shield of North Carolina Overview

Durham, NC
1001 to 5000 employees
Company - Private
$10 to $25 million (USD) per year
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way.

We offer more than health insurance our customers can count on. We’re committed to ... Read more

Mission: Our mission is to improve the health and well-being of our customers and communities.

Company Updates

  • Our employees bring this passion and energy to their work year round. Watch to see what #LifeAtBlueCrossNC is like:

    Spirit Week: Celebrating Our Company, Our Culture, and Our People

    Feel the passion and energy from our first-ever Blue Cross NC Spirit Week. We took some time to celebrate everything our employees have accomplished. Activities during the week centered on who we are as a company, the difference our employees make, and our culture of the Four Cs - caring, creative, collaborative and committed.

  • Wondering what #LifeAtBlueCrossNC is like for our IT pros? Find out:

    IT is Different Here

    See why our employees say working in information technology at BCBSNC is different. Make a difference with a rewarding career in IT and build the future of health care with us. Learn more at

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Blue Cross and Blue Shield of North Carolina – Why Work For Us?

Working at Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is both a professionally and a personally rewarding experience. The talented people who work here take pride in knowing that every day they're making a difference in members' lives. Our employees get satisfaction from helping our members daily and transforming health care for all North Carolinians.

Challenging and Inspiring Work

At Blue Cross NC, you'll be part of a team that's nationally recognized for the progressive way it's transforming health care. You'll be on the cutting edge of health care delivery. From improving the quality of patient care to pioneering new ways for our members to get care, your work will benefit millions of people in North Carolina and beyond.

As part of our team, your work is an important part of Blue Cross NC's performance and place in a competitive market. When you work here you know that your contributions enhance the work of your colleagues and help our customers in critical ways. You'll be working with other talented people who take pride in their work. People who really care about those they work with and the company they work for.


Our employees are the heart of our company. They make Blue Cross NC a company known throughout North Carolina for high quality and dedication to their customers. We hire people who are committed to doing their best. People unafraid to Live Fearless.

When you join our team, you become part of a culture we describe as the Four Cs. It's all how we relate to each other and to our customers. And it's just one of the reasons it's so rewarding to work at Blue Cross NC.

Commitment to Health and Wellness

We're also committed to our employees' health and well-being. We take our employees' health seriously and promote a culture of wellness within our company. As a health care company, we model healthy behaviors for our members.

That means helping our employees make healthy habits part of each day. We encourage healthy habits with walking trails, our employee gym, onsite weight management programs and available fresh produce deliveries for employees to take home. We also offer financial rewards to employees to encourage healthy lifestyles.

Community Impact

Working at Blue Cross NC is not only personally rewarding, it makes a difference the lives of millions of people. We help improve the health and well-being of all North Carolinians. Our employees volunteer their time and talent in communities across the state.

We sponsor a variety of volunteer programs that our employees proudly take part in. In 2014, our employees:

  • Built a KaBOOM! playground in just six hours to benefit more than 1,000 children in Fayetteville's Clark Park.
  • Joined 1,000 other volunteers to sort enough rice and beans for 170,000 meals at Sort-a-Rama, a special event hosted by the Food Bank of Central and Eastern North Carolina.
  • Provided weekend meals for 150 local students each week during the school year through the Backpack Buddies program.
  • Hit the pavement in support of the American Diabetes Association, Susan G. Komen Race for the Cure and the March of Dimes. Our employees raised $54,000 for these organizations.
  • Donated more than $1,000,000 to nonprofits through our annual employee giving campaign and matching contributions from Blue Cross NC.

Personal and Professional Development

At Blue Cross NC, we encourage our employees to learn and grow. That's why we're committed to offering best-in-class learning and professional development programs through our corporate university, Blue University. Industry leaders like the Association for Talent Development, Chief Learning Officer magazine and the Center for Leadership Studies have all recognized Blue University for excellence.

At Blue University you'll find resources to help you build your career in a variety of areas:

  • Business expertise
  • Job-specific skills
  • Leadership skills
  • Continuing education

And we make it easy to take courses with a variety of formats:

  • Online
  • Classroom
  • Video
  • Mobile

Work-Life Flexibility

At Blue Cross NC, we believe that managing work, family and personal lives is important for the well-being of our employees and their families. That's why we have a range of flexible work options available. It's our goal to make sure you can meet your professional responsibilities without sacrificing your personal life. We believe that a good work-life mix keeps our employees more satisfied and able to give their best.

We offer a variety of options to help you manage both your work life and personal life.

  • Telework
  • Telecommuting
  • Flex time
  • Mobile work
  • Compressed work weeks
  • Job sharing

We also offer backup child care, elder care and pet-sitting services to employees who need them.


As a Blue Cross NC employee, you'll be part of a diverse community where your unique talents and point of view are valued. You'll work with colleagues from a variety of diverse backgrounds that help us connect with the people we serve throughout the state.

Our commitment to diversity:

  • Creates a supportive, inclusive workplace
  • Helps us adapt to the changing world of health care
  • Fuels innovation
  • Reflects the variety of communities we serve in NC

Because of our commitment to diversity, Blue Cross NC:

  • Scored 100 in the Corporate Equality Index
  • Was recognized by Working Mother Magazine as one of the top 100 companies for working mothers for 9 years
  • Created the Red, White and Blue resource portal to help military veterans and their families get the best medical care

Employee Networks

Employee networks are one important way Blue Cross NC supports diverse perspectives. Our groups offer a unique way for us to tap into and understand the population of each group.

When you join an employee network, you'll be able to influence the culture of Blue Cross NC and be a voice for the concerns and viewpoints of each group. Our senior leaders get a unique perspective on company projects, policies and goals from each network.

Our employee networks:

  • Give us valuable insight into untapped market opportunities
  • Enhance and strengthen the skills and talents of our workforce
  • Encourage partnerships between departments

Rewarding Careers

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing and we're leading the way. Our employees bring energy and creativity to the workplace and it shows in our innovative approach to improving the health and well-being of North Carolinians.

We're looking for highly motivated people who:

  • Thrive in complex, dynamic situations
  • Are flexible and embrace change
  • Are focused on finding and developing solutions
  • Take ownership of their work and drive success
  • Bring an innovative approach to their work
  • Bring a sense of urgency to fulfilling our vision

If this is you, get started on a rewarding career with Blue Cross NC.

At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), we're using some of the best technologies available to help nearly 4 million people manage and protect their health. We're working to positively influence the future of health care. Join Blue Cross NC to help us tackle this tough challenge.

IT is Different Here

See why our employees say working in information technology at Blue Cross NC is different. Make a difference with a rewarding career in IT and build the future of health care with us.

Brokering the Cloud

Want to be part of a team that encourages innovative partnerships and solutions while also avoiding the pitfalls of the cloud? We invest in leading edge development and testing platforms, SOA maturity and integration excellence, because it's part of how we invest in YOU.

Managing Data

Experience top tier technology and work with business units dedicated to analytic services and information management with a focus on future state information architecture with common information, analytic solutions and services. You'll also work in a fast-paced environment that requires technical leadership and game-changing innovation.

IT Strategy & Planning

As an architect at Blue Cross NC, you'll be part of a team with the competence you'd expect from a mature architecture practice and the energy that comes from a focus on innovation.

Building & Delivering Solutions

As our IT enterprise evolves, our need to lead vendor selection and management is ever increasing. Our IT sourcing team works together with our business to ensure best in class partnerships. In conjunction, we continue to build and integrate these solutions with critical developer skills. All of this comes together with Quality Management and Testing Validation, completing the Application Development cycle.

Protecting Customer Data

Be a part of our state-of-the-art security program and manage an array of modern security technologies such as data loss prevention, advanced malware detection, network access controls, security event management, identity management and Web application testing.

Developing Digital Solutions

Join a team of tech enthusiasts dedicated to delivering stellar Web and mobile solutions. We work with the latest front-end technology, and collaborate with UX designers, product managers and software engineers.


We don't just talk about promoting health. We live it.

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is committed to the health of our neighbors across this great state. We volunteer thousands of hours each year in support of a wide range of issues, partner with community leaders, participate on the boards of a number of organizations, and connect with our communities in other meaningful ways.

We're a North Carolina company with deep roots in every region of the state and a community partner dedicated to making life better for all who live here.

At Blue Cross NC, we're proud of our long-standing tradition of corporate citizenship, and our commitment to improving the health and well-being of all North Carolinians through our employee volunteer programs, financial support and involvement with local nonprofit organizations. Let us show you how we're making an impact.


You get more than a paycheck when you work at Blue Cross and Blue Shield of North Carolina. We offer benefits for both your professional and personal lives.


  • Medical and dental
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Life and accidental death insurance
  • Dependent life insurance
  • Short-term and long-term disability
  • Business travel accident insurance
  • Discounted auto and homeowners insurance

Work-Life Flexibility

  • 10 paid holidays
  • Paid time off
  • Back-up child and elder care
  • Pet sitter services
  • Onsite cafeteria
  • Paid maternity, paternity and adoption leave
  • Telecommuting and remote work options
  • Adoption assistance
  • College counseling for families

Financial Benefits

  • Bonus plans based on performance
  • 401(k) match plus an automatic annual company contribution
  • Matching contributions to dependent care FSA
  • Onsite credit union
  • Prepaid legal services
  • Financial advisors and coaches

Health and Wellness

  • Onsite gym with fitness classes and personal trainers
  • Onsite health clinics
  • Nutritional counseling
  • Walking shoes encouraged throughout the day
  • Walking trails
  • Desk to 5K training programs
  • Annual wellness challenges
  • Onsite mobile mammography events
  • Employee Assistance programs
  • Onsite massage therapist
  • Blood pressure machines in each building
  • Diabetes management programs
  • Onsite Weight Watchers program
  • Tobacco cessation program
  • The Produce Box drop-offs onsite

Career Development

  • Tuition reimbursement
  • Onsite degree programs
  • BlueXchangeSM1 Mentor Program
  • Blue UniversitySM1 Corporate Learning University
  • Leadership Development Programs
  • Online learning library with business-related book summaries and videos

Blue Cross and Blue Shield of North Carolina Reviews

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Blue Cross and Blue Shield of North Carolina President & CEO Brad Wilson
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  • Featured Review

    "BCBSNC Review"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of North Carolina full-time (More than 10 years)


    Challenging Opportunities for all IT


    Need to manage a lot of work

    Advice to Management

    Slow down the projects

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Blue Cross and Blue Shield of North Carolina Photos

Blue Cross and Blue Shield of North Carolina photo of: Cheers to making a difference in our communities! Since 1997, our employees have logged more than 387,000 volunteer hours.
Blue Cross and Blue Shield of North Carolina photo of: Employees gather in one of our courtyards
Blue Cross and Blue Shield of North Carolina photo of: BCBSNCers getting a dose of virtual reality!
Blue Cross and Blue Shield of North Carolina photo of: Centrally located in our Durham campus, Building 450 houses about 350 employees from various business areas.
Blue Cross and Blue Shield of North Carolina photo of: In our flexible work space, employees can choose where to sit each day, and they have lockers to stow away their stuff.
Blue Cross and Blue Shield of North Carolina photo of: No caption needed for this foosball table!
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Blue Cross and Blue Shield of North Carolina Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Customer Service Professional Interview

    Anonymous Employee in Fayetteville, NC
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through a staffing agency. I interviewed at Blue Cross and Blue Shield of North Carolina (Fayetteville, NC) in July 2017.


    My placement was done through a staffing agency--Spectraforce--via a referral. I had previously taken the BCBS assessment and passed, so they were just able to pull my results. I spoke with the recruiter first and did a phone interview with her (June 26). It was moreso about my availability and just basic interview questions. It lasted all of 3-5 minutes. I was then scheduled to do a phone interview with the account manager for BCBSNC. I was given a list of questions that she may ask so that I would be fully prepared. I did my interview with the account manager and that lasted about 5 minutes (July 5). She then wanted to schedule me for the final interview which is the face-to-face interview with BCBS representatives. My face-to-face was scheduled for July 10th. The staffing agency sent a list of questions that you may be asked during the face-to-face interview. BCBS uses the STAR format for interviewing, so make sure you avoid using, "we", "us", etc. They want to know what task YOU did in a situation and what was the outcome. I study the handout like it was a homework assignment!! LOL..I pulled situations from each of my jobs and wrote them out in the STAR format. This really helped, because when I was asked questions, I was able to easily transition to talking about the situation without pausing or using filler words--"hmmm".

    It was a group interview with 5 other people. I assume they do it that way not only to maximize the amount of interviewees they can see all at once, but to see if you may be easily distracted by background noise which you'll encounter in a service center environment. I interviewed with a team lead and a current CSP. The interview lasted about 30 minutes total. I spent 15-20 minutes doing the face-to-face interview. The interviewers are taking notes during the process. They advised that they were going outside to compare notes and someone would be in to inform me what to do next. A young lady came in and advised me to walk to the stage and speak with another interviewer. This interviewer informed me that I had been chosen to move forward. She asked me some additional questions. They were behavioral based questions.."Do you work well alone or do you work better in groups"?

    I received my offer letter from the staffing agency the next day with a start date 8-14-17.

    The staffing agency does placement for the center in Fayetteville, NC.

    I've just completed my first week of training and I am completely loving it so far!! Everyone at my location is wonderful. You really get a family feel when you walk in there.

    **I am a contractor and we have a 6 month assignment which is subject to be extended and turned into FTE based on business needs. **

    Interview Questions

    • 1) Customers can be very demanding. Tell me about a time when you had to manage a customer’s expectations in order to avoid an unreasonable commitment.

      2) Tell me about a situation in which you had to adjust quickly to a significant change in organization, department, or team priorities. How did the change affect you? What did you do?

      3) Can you describe a situation in which you had difficulty getting along with someone at work or school? How did you handle it?

      4) Sometimes we have to work under new policies or procedures we don’t agree with. Tell me about the last time you disagreed with a new policy or procedure. How did you respond?   Answer Question
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Blue Cross and Blue Shield of North Carolina Awards & Accolades

  • Corporate Philanthropy Award, Triangle Business Journal, 2017
  • Best Places to Work for LGBT Equality, Human Rights Campaign, 2017
  • Working Mother 100 Best Companies, 10 years on the list!, 2016
  • 100 Best Places to Work in IT, Computerworld, 2016
  • Great Place to Work Certified, Great Place to Work Institute, 2016
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Work at Blue Cross and Blue Shield of North Carolina? Share Your Experiences

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