Mission: To improve members’ health and peace of mind by facilitating their access to affordable, high-quality healthcare.
I worked at Blue Cross & Blue Shield of Rhode Island full-time (More than a year)
You go through an extensive training program to prepare you for taking calls. You get (most) holidays off, including Black Friday. There is definitely room to grow within the company. There's plenty of time for off the phone work if you do well and get offered special projects. It's also a great way to learn about health insurance for your own knowledge and life. If you like a job where you're always thinking and always learning something new, this is the job for you.
Health insurance is not easy and even after months of training, you still get calls that will have you confused. There wasn't always managers or floor support around to assist. You make a lot of outbound calls to billing companies and can be stuck on hold for quite awhile. Because it's dealing with peoples health and sometimes what you have to tell them isn't good news, the calls can sometimes be upsetting. Overall, this isn't an easy call center to work in and requires a lot of knowledge and brain power. Also, not for you if you don't want to work until 8PM because you could be assigned that shift.
I applied through an employee referral. The process took 4 weeks. I interviewed at Blue Cross & Blue Shield of Rhode Island (Cumberland, RI) in October 2015.
The interview was a behavioral based panel interview. The panel members took turns asking questions that varied in difficulty.
They asked for a short presentation of the challenges that would be faced by CVSHealth over the next few years and the candidate was given 15 minutes to present.