Working at Blue Cross & Blue Shield of Rhode Island | Glassdoor

Blue Cross & Blue Shield of Rhode Island Overview

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Providence, RI
1001 to 5000 employees
1939
Nonprofit Organization
Insurance
$1 to $2 billion (USD) per year
Unknown
As the state's largest health insurer, Blue Cross & Blue Shield of Rhode Island (BCBSRI) has the Ocean State's citizens covered. In fact, BCBSRI provides health insurance products and related services to more than ... Read more

Mission: To improve members’ health and peace of mind by facilitating their access to affordable, high-quality healthcare.

Blue Cross & Blue Shield of Rhode Island Reviews

2.7
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Recommend to a friend
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Kim Keck
4 Ratings
  • "Great if you're looking for a challenging call center job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Providence, RI
    Former Employee - Customer Service Representative in Providence, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross & Blue Shield of Rhode Island full-time (More than a year)

    Pros

    You go through an extensive training program to prepare you for taking calls. You get (most) holidays off, including Black Friday. There is definitely room to grow within the company. There's plenty of time for off the phone work if you do well and get offered special projects. It's also a great way to learn about health insurance for your own knowledge and life. If you like a job where you're always thinking and always learning something new, this is the job for you.

    Cons

    Health insurance is not easy and even after months of training, you still get calls that will have you confused. There wasn't always managers or floor support around to assist. You make a lot of outbound calls to billing companies and can be stuck on hold for quite awhile. Because it's dealing with peoples health and sometimes what you have to tell them isn't good news, the calls can sometimes be upsetting. Overall, this isn't an easy call center to work in and requires a lot of knowledge and brain power. Also, not for you if you don't want to work until 8PM because you could be assigned that shift.

See All 84 Reviews

Blue Cross & Blue Shield of Rhode Island Photos

Blue Cross & Blue Shield of Rhode Island photo of: BCBSRI Headquarters
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Blue Cross & Blue Shield of Rhode Island Interviews

Experience

Experience
58%
33%
8%

Getting an Interview

Getting an Interview
50%
25%
16%
8

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Senior Manager Interview

    Anonymous Interview Candidate in Cumberland, RI
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Blue Cross & Blue Shield of Rhode Island (Cumberland, RI) in October 2015.

    Interview

    The interview was a behavioral based panel interview. The panel members took turns asking questions that varied in difficulty.

    They asked for a short presentation of the challenges that would be faced by CVSHealth over the next few years and the candidate was given 15 minutes to present.

    Interview Questions

    • What other types of job was I pursuing and if I received a call with an offer how would this be my top choice.   Answer Question
See All 13 Interviews

Blue Cross & Blue Shield of Rhode Island Awards & Accolades

  • Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2017
  • Best Places to Work, Providence Business News, 2017
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Blue Cross & Blue Shield of Rhode Island Locations

Work at Blue Cross & Blue Shield of Rhode Island? Share Your Experiences

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