Mission: To empower people to experience the world.
For us, diversity is - and always will be - a source of strength. In the article below, The Muse takes a look at how we keep a global workforce of more than 150 different nationalities feeling happy and included.
Business Insider sat down with our very own Yvonne Agyei, Chief People Officer and resident HR guru, to hear her thoughts on what makes a great job application. And she would know, she's seen a lot. Check out her pearls of hiring wisdom below.
We believe in the power of curiosity, experimentation and continuous learning
To create products that truly deliver the best customer experience, our tech team is constantly experimenting. Sometimes, this leads to failure, but that’s okay – it’s how we learn, refine and innovate.
We care more about reaching our success together than our individual goals
Individuals can do great things. However, ambitions as big as ours can’t be achieved by one person alone. That’s why we believe wholeheartedly in the power of collaboration, because together, we can accomplish anything.
We are humble, open and friendly, knowing our diversity gives us strength
Millions of people, all over the world, use our site every day. To support them, we need a workforce every bit as diverse as our customers. And ours is. We have over 150 different nationalities across 198 global offices. While unique in their own way, each employee shares a few things in common – they’re all open to new ideas, they welcome change and know there’s always room to grow.
We embrace the opportunity to improve and understand that success starts with accountability and ownership
We know perfection is an unattainable goal. Yet we still strive for it. We constantly adapt and refine our products, our services, our processes. This is only possible when everyone in our team takes responsibility, owns their successes and learns from their failures.
We thrive on change
Both technology and travel have evolved a lot since we began in 1996. By evolving with customer demands, we have grown across the globe. We don’t fear change. We welcome it. And look forward to the challenges and opportunities it brings.
At Booking.com, data drives our decisions. Technology is at our core. Experimentation is constant. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of that first night in a new place. The excitement of the next morning. The friends you make. The food you sample. The sights you see. The activities you try. And ensuring our customers enjoy all of this, is a diverse community of over 15,500 employees, connected by a love of travel and a passion for creating the perfect customer experience.
Our tech department creates products designed to make our guests and partners’ lives easier. To remove friction for our users, we have removed barriers to innovation. We work in small, diverse teams, each capable of testing and implementing ideas at incredible speeds. With more than 1.5 million rooms booked a day, our scale is huge.
Our customer service department provides guests and partners with much needed support, in a language they understand - their own. We provide support in 43 languages. We solve problems, offer guidance and are a friendly, reassuring voice when things don’t go to plan.
Our partner services and finance departments support hotels and all sorts of other accommodation providers across the globe. We help guests experience more of the world by seeking out exciting new places to stay and create frictionless payment processes for all our customers.
Our people department looks after all of the above: sourcing talent, training them, supporting them and ensuring they can do their very best work everyday. We make every individual, no matter what team, has the resources they need to develop and find the ideal role.
At Booking.com, we believe both technology and travel can be powers for good in the world. Through our Booking Booster initiative, we support sustainable tourism startups, providing advice, mentoring and even investment. While our Booking Cares programme enables our employees across the globe to dedicate time (in business hours) to local causes.
We play an active role in important topics, such as gender diversity in tech, and try to lead by example. Our workforce is over 50% female, we created the Tech Playmaker Awards – which recognises women who are changing the tech landscape for the better – and have partnered with universities in the UK and Netherlands to open up more opportunities for young women to pursue advanced degrees in technology.
We also make sure our employees can feel at home, wherever in the world they work with us. Every office has groups, clubs and sports teams staff can join, meet people and find common interests. We offer language courses, partner old employees with new, and are give everyone the ability to share ideas, advice and, of course, their travel stories.
Every one of our interviews is a little different here at Booking.com. Then again, so are our recruiters, managers and candidates. There is no formula to follow to ensure a successful interview with us, but there are some tips that might help:
Our headquarters is in Amsterdam and we have several offices across the city. However, we’re a truly global company, with over 17,500 partners in more than 120,000 destinations and millions of customers worldwides. We can’t support them all from one place. Instead, we have 198 offices globally, each with a culture and environment that’s distinctly Booking.com.
Europe, Middle East & Africa (EMEA)
Europe is our tech hub and home to our three award-winning customer service centres in London, Berlin and Amsterdam. We have several partner services offices in the Middle East, including Amman, Dubai and Saudi Arabia. While Tel Aviv is the site of our newest tech team. In Africa, we have offices from Marrakesh to Cape Town.
Our offices cover North, South and Central America. We have customer service centres in Bellevue, Toronto, Orlando and Grand Rapids. We have tech teams in Seattle. Down in Guadalajara is one of our two sites in Mexico. South of that, we have offices in Panama City, Santiago, Buenos Aires and Sao Paulo. And that’s just a few.
Asia Pacific (APAC)
The Asia Pacific region is vast, but we do our best to cover it. Singapore is our central hub, surrounded by both customer and partner service centres – in Bangkok, Jakarta, Kuala Lumpur and Ho Chi Minh City. In China, we have offices in Guangzhou, Beijing, and our tech and marketing hub, Shanghai. You’ll also find us in Mumbai, Sydney, Auckland and even Honolulu.
I worked at Booking.com full-time (More than 3 years)
1) Great people
2) Awesome company culture
3) Superb mission and belief
4) Work life balance - Good
5) Willing to invest in trainings
1) Salary wise.
2) Career advancement
Advice to Management
1) Stick to your Mission & Belief - as people will follow and join u
2) Do not take KPI & targets too seriously (is important, but do not go overboard)- as that's the result of us making it happen. First of all, we must know why we do it and the main reason for us to make B.com great. Not just solely by hitting target and compromise our standard
I applied through a recruiter. The process took a week. I interviewed at Booking.com (Seattle, WA) in February 2018.
Video Interview with Blue Jeans conferencing. Asked standard IT questions to gauge knowledge. Scenario, Knowledge of G- Suite, Basic troubleshooting and triage, Background in IT. Know your basic troubleshooting processes and basic IT skills.