Working at Booking.com | Glassdoor

Booking.com Overview

Amsterdam (Netherlands)
10000+ employees
1996
Company - Public
Internet
$2 to $5 billion (USD) per year
At Booking.com, we’re not just a platform for booking accommodation – we’re the technology that makes travel easier. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys ... Read more

Mission: Make it easier for everyone to experience the world

Company Updates

  • A note from Booking.com about COVID-19 In these uncertain times, our greatest concern is for the safety and security of our customers, partners and colleagues. We are closely monitoring the situation, including announcements and instructions from the WHO and relevant local authorities, so that we can help support those impacted. To protect our community during this time, we’ve made some updates to our hiring plans and practices. We put together some FAQ to help articulate what’s changing. https://careers.booking.com/covid

  • At http://glassdoor.com/slink.htm?key=vMCby, we’re looking for curious minds and bold thinkers to help us build the digital travel platform of tomorrow. We’re a diverse community of explorers and experimenters, shaping the future of travel. Let’s #expandhorizons. http://glassdoor.com/slink.htm?key=vMCbY

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Booking.com Video

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Booking.com – Why Work With Us?


At Booking.com, our values guide us, both as individuals and as a company. They enable us to work efficiently, effectively and collaboratively. And do so on a truly global scale. While our business and our industry continue to change, our belief in our values remains constant.

Think customer first

We obsess about adding value for our customer – guests, partners, coleagues – to make it easier for everyone to experience the world.  

Own it

We deliver on our promises, make informed decisions and prioritise to get the important things done, today. 

Learn forever

We are resilient, take time to reflect and seek to learn – from colleagues, the outside world and from our own failures.

Succeed together

We celebrate team success through making connections, building trust and valuing the diverse perspectives of others. 

Do the right thing

We get the right results, the right way. For each other, our communities and the world around us.

At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects every part of a trip – from a great place to stay to getting there, getting around, seeing the sights and sampling local life.

Our tech department creates products designed to make our guests and partners’ lives easier. To remove friction for our users, we have removed barriers to innovation. We work in small, diverse teams, each capable of testing and implementing ideas at incredible speeds. With more than 1.5 million room nights booked a day, our scale is huge.

Our customer service department provides guests and partners with much needed support, in a language they understand - their own. We provide support in 43 languages. We solve problems, offer guidance and are a friendly, reassuring voice when things don’t go to plan.

Our partner services and finance departments support hotels and all sorts of other accommodation providers across the globe. We help guests experience more of the world by seeking out exciting new places to stay and create frictionless payment processes for all our customers.

Our people department looks after all of the above: sourcing talent, training them, supporting them and ensuring they can do their very best work everyday. We make sure every individual, no matter what team, has the resources they need to develop and find the ideal role.


At Booking.com, we believe both technology and travel can be powers for good in the world. Through our Booking Booster initiative, we support sustainable tourism startups, providing advice, mentoring and even investment. While our Booking Cares programme enables our employees across the globe to dedicate time (in business hours) to local causes.

We play an active role in important topics, such as gender diversity in tech, and try to lead by example. Our workforce is over 50% female, we created the Tech Playmaker Awards – which recognises women who are changing the tech landscape for the better – and have partnered with universities in the UK and Netherlands to open up more opportunities for young women to pursue advanced degrees in technology.

We also make sure our employees can feel at home, wherever in the world they work with us. Every office has groups, clubs and sports teams staff can join, meet people and find common interests. We offer language courses, partner old employees with new, and are give everyone the ability to share ideas, advice and, of course, their travel stories.


Every one of our interviews is a little different here at Booking.com. Then again, so are our recruiters, managers and candidates. There is no formula to follow to ensure a successful interview with us, but there are some tips that might help:

  1. Be yourself – we want to meet the real you, not just ‘interview you’.
  2. Come prepared – get to know our products, our values and our culture. How you fit with the last two is very important to us.
  3. Know the job – really make sure you understand everything the role entails.
  4. Know yourself – we’re not being philosophical. It’s important you can tell us all about your accomplishments, your impact and everything you’ve learned so far.
  5. Ask good questions – we like it when we’re made to think.

Our headquarters is in Amsterdam and we have several offices across the city. However, we’re a truly global company, with over 1.6 million accommodation partners in more than 125,000 destinations and millions of customers worldwides. We can’t support them all from one place. Instead, we have 198 offices globally, each with a culture and environment that’s distinctly Booking.com.

Europe, Middle East & Africa (EMEA)

Europe is our tech hub and home to our three award-winning customer service centres in London, Berlin and Amsterdam. We have several partner services offices in the Middle East, including Amman, Dubai and Saudi Arabia, while Tel Aviv is the site of our newest development centre. In Africa, we have offices from Marrakesh to Cape Town.


Americas

Our offices cover North, South and Central America. We have customer service centres in Bellevue, Toronto, Orlando and Grand Rapids. We have tech teams in Seattle. We even have an office in Honolulu. Guadalajara is one of several sites in Mexico. South of that, we have offices in Panama City, Santiago, Buenos Aires and Sao Paulo. And that’s just a few.


Asia Pacific (APAC)

The Asia Pacific region is vast, but we do our best to cover it. Singapore is our central hub. We have customer service centres in Bangkok, Seoul and Tokyo, and partner services offices in Kuala Lumpur, Siem Reap and Jakarta. Shanghai is home to our tech and marketing hub in China, where we have a number of other offices, including Guangzhou and Beijing. You’ll also find us in Mumbai, Sydney and Auckland.


Booking.com Reviews

  • Featured Review

    Helpful (12)

    "The booking.com experience has no rival"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Analyst in Amsterdam (Netherlands)
    Current Employee - Software Development Analyst in Amsterdam (Netherlands)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    I chose Booking because of the kind of work I would be doing, the people that interviewed me which would be the my working colleagues, and because of all the booking.com experience described in the material I received. Everything is going the way it was described.

    Other than that, in Booking.com you are valuable. I had a short start and then felt sick, serious disease, and since then I had ups and downs, and my management at Booking gave me every opportunity to recover, to work on things I was able to due to my condition and so on. I am still under recovery, and the company still values me at most, providing me help and support beyond expectations.

    Cons

    I can't name a "con" at this moment. Even the "con" for me which is the fact that all offices is on the city center which is hard to reach by car, for most of my colleagues this is a "Pro" because of the multitute of public transportation modals they can use.

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Booking.com Photos

Booking.com photo of: Collaboration is at our core - especially over coffee
Booking.com photo of: Shanghai CS office
Booking.com photo of: Shanghai CS office
Booking.com photo of: Shanghai CS office
Booking.com photo of: Sloterdijk CS office
Booking.com photo of: Toronto CS office
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Booking.com Interviews

Experience

Experience
57%
20%
23%

Getting an Interview

Getting an Interview
75%
11%
7%
3
2
1
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    1. 20-minute phone interview;
    2. On-site interview: including typing and language skill, troubleshooting skill test;
    If you pass these tests, you will meet the recruiter. If you get the offer, the recruiter will let you know at the end of the interview.

    Interview Questions

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Booking.com Awards & Accolades

  • Outstanding Achievement in Web Development, The Web Marketing Awards, 2014
  • World's leading car rental mobile app, World Travel Awards, 2015
  • Best Employer Website, RAD Awards, 2015
  • World's leading car rental mobile app, World Travel Awards, 2016
  • World's leading car rental mobile app, World Travel Awards, 2017
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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