Working at Books-A-Million | Glassdoor

Books-A-Million Overview

Birmingham, AL
5001 to 10000 employees
Company - Private
$500 million to $1 billion (USD) per year
Books-A-Million caters to readers who aren't millionaires. The second-largest US bookseller (behind Barnes & Noble) operates some 260 stores in 30 states and Washington, DC. Most of its outlets are superstores operating under the Books-A-Million ... Read more

Mission: Our mission at Books-A-Million is to take care of our associates, customers and shareholders.

We work toward achieving this mission by following our Standards:

* We provide a warm, genuine, and friendly experience, making our ... Read more

Company Updates

  • A new (old) Harper Lee novel is coming this summer. It will be the author's first new work in more than 50 years. It was announced recently that Go Set a Watchman, a novel the Pulitzer Prize-winning author completed in the 1950s and put aside, will be released July 14. The new book is set in Lee's Maycomb, AL, during the mid-1950s, 20 years after To Kill a Mockingbird, and features the character known as Scout as an adult woman.

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Books-A-Million – Why Work For Us?

undefinedWe're seeking bright, articulate, career-minded individuals who strive to provide exemplary customer care in the exciting world of book retailing. Books-A-Million, Inc. has grown to become the premier book retailing chain in the Southeastern United States, and the second largest book retailer in the nation.

Whether you want to serve customers in a local store as a bookseller or manager, support the flow of merchandise as a warehouse clerk, or apply your expertise as a corporate professional, we have exciting career opportunities for you to explore.

undefinedFounded in 1917 as a street corner newsstand in Florence, Alabama, Books-A-Million, Inc. has grown to become the premier book retailing chain in the Southeastern United States, and the second largest book retailer in the nation. Based in Birmingham, Alabama, the company currently operates more than 250 stores in 31 states and the District of Columbia. In addition to its primary retail component, the corporation includes a book wholesale and distribution subsidiary, American Wholesale Book Company, an e-commerce division operating as BOOKSAMILLION.COM, and an internet development and services company, NetCentral, in Nashville, Tennessee.


Books-A-Million operates retail stores modeled after one of three formats.

Books-A-Million Superstores average over 20,000 square feet and provide an expansive selection of books, magazines, bargain books, collectible supplies, extensive card and gift departments, as well as special category shops within the store. Our "Faithpoint" category, for instance, features the best of references and writings for the Christian market. Books-A-Million stores also feature the Joe Muggs® Café — a full line coffee and espresso bar offering a wide selection of gourmet coffees, teas, desserts and brewing supplies. Over two thirds of the company's retail stores are the Books-A-Million format.

Bookland "traditional" stores represent less than one third of the company's retail outlets. These traditional bookstores average 3,500 to 4,500 square feet and operate primarily in mall environments. All Booklands carry a full selection of books and magazines, and many include card and gift departments as well.

Joe Muggs® Newsstands represent our third, and most recent store concept. These stores average 3,000 square feet, and combine an expanded Joe Muggs® Café presentation with an exhaustive newsstand selection of magazines, newspapers and best sellers.


American Wholesale Book Company is based in Florence, Alabama, and provides complete book wholesale and distribution services for retailers across the Southeast. Additionally, the company has developed to provide Internet fulfillment services for book product sold by various e-commerce companies. The integration of complete wholesale and distribution services within the corporation provides significant economies and opportunities for cost savings for both the retail and e-commerce divisions of Books-A-Million, Inc.

Book$mart, Inc., also located in Florence, Alabama, is a full service bargain book distributor, servicing a large number of retail and wholesale clients throughout the country. Its 200,000 square foot distribution facility offers a tremendous assortment of value-priced books, from specially published packages to publisher remainders of previous bestsellers.


BOOKSAMILLION.COM, the company's e-commerce website, was successfully launched in 1998. Like our stores, the site is open, inviting and focused on the product. Since the site's launch, we have continued to enhance its design, product offerings, editorial content and customer service attributes, as well as maintain our position as a value leader in book e-tailing. Through our American Internet Services division, we continue to develop a suite of e-commerce solutions aimed to meet the needs of a variety of business clients. The acquisition of NetCentral continues to provide us with the development experience and systems resources needed to continue to innovate and compete effectively in the e-commerce arena.

NetCentral, an Internet development and services company, was acquired in January, 1999, and is based in Nashville, Tennessee. In addition to providing systems solutions and web development for all of the corporation's Internet and networking initiatives, NetCentral's Internet experience and its development of a comprehensive, integrated e-commerce platform continues to attract a growing number of outside clients as well.

Our Standards

#Standards     #BamFam

We provide a warm, genuine and friendly experience, making our customers' needs our first priority.

We develop and empower our associates to passionately and positively represent our organization through mutual respect.

We create and maintain an energetic environment that fosters loyalty to our brand.

Associate Feedback

We are constantly looking for ways to understand what our associates have to say about their experiences working at Books-A-Million.

Through a link on our Company's Intranet, we are always asking for, and taking action on the feedback we receive from our associates.   Whether it refers to something that they love about working for us, or if there is an issue that needs to be addressed, we want to hear from our associates!

That feedback is provided to senior managers in the Company, so they can understand what our store associates are saying.    We can only get better if we know what our associates have on their minds.   We encourage ongoing feedback!

Books-A-Million Reviews

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Terry Finley
329 Ratings
  • "In most ways, a typical retail job. Working at a small store has been nice, and my coworkers are reasonably intelligent."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in Baltimore, MD
    Current Employee - Bookseller in Baltimore, MD
    Positive Outlook
    Approves of CEO

    I have been working at Books-A-Million part-time (Less than a year)


    Friendly people, work that keeps you on your feet without being overwhelming, the book checkout program, fair discount benefit (30%).


    Such an obnoxiously heavy emphasis on pushing membership cards and third-party magazine subscriptions -- so much of it has to do with luck, but management acts like it is something we can force to happen if we are motivated enough

    Advice to Management

    I am happy with my management -- our store is a reliable top performer

See All 905 Reviews

Books-A-Million Interviews



Getting an Interview

Getting an Interview





    Bookseller Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Books-A-Million.


    There are online questions that one has to answer as well as a few short essay style questions. The online process is not that time consuming and if you application stands out they ask for an in person meeting, otherwise your application stays in their system. You can also add store locations to be considered at.

    Interview Questions

    • If it is 5 mins before your shift ends, and a customer asks you a detailed question, what do you do?   1 Answer
See All 188 Interviews

Books-A-Million Awards & Accolades

  • America's 200 Best Small Companies, Forbes, 2009

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