Mission: Brigham and Women's Faulkner Hospital strives to attain excellence in patient care services, provided in a learning environment with dignity, compassion and respect.
Brigham and Women's Faulkner Hospital (BWFH) is a 162 bed non-profit, community teaching hospital located in Jamaica Plain, just 3.4 miles from the Longwood medical area, and across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital has a long history of meeting the health care needs of the residents of southwest Boston and surrounding suburbs. We offer comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services. Our largest inpatient services are internal medicine, cardiology, psychiatry, pulmonary, orthopedics, gastroenterology and general/GI surgery.
Brigham and Women's Faulkner Hospital now provides its patients with the some of the most advanced medication safety technology by utilizing a combination of computerized order entry, administration records, infusion pumps and automated drug dispensing machines. In fact, Brigham and Women's Faulkner Hospital now uses a Bedside Medication Verification system, known as bar coding that automatically checks a patient's medical record to ensure that they're receiving the correct medicine and the correct dosage at the proper time.
Brigham and Women's Faulkner Hospital also has full accreditation from The Joint Commission. The Joint Commission accredits and certifies more than 15,000 health care organizations and programs in the United States and their accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards.
Of the many benefits of going to Brigham and Women's Faulkner Hospital is their use of single bed patient rooms. Private rooms have been shown to increase patient satisfaction, reduce the risk of infections and offer more flexibility among practitioners to best treat patients. With more than 1,600 full and part time employees helping to meet the growing demand for medical services, Brigham and Women's Faulkner Hospital and Brigham and Women's Hospital surgical staff are now performing close to 11,000 surgical procedures a year.
At Brigham and Women's Faulkner Hospital, our world revolves around our patients and their families who depend on the excellent medical care, commitment to quality and personal attention they have come to expect from us. Our convenient setting, private rooms, patient friendly environment and compassionate and caring staff are just a few of the many aspects of care that patients tell us make a difference. At Brigham and Women's Faulkner Hospital, we strive to treat each patient the way we would like to see a member of our own family treated, and it shows. We consistently receive excellent ratings in patient satisfaction surveys. The friendly and supportive environment that our patients appreciate also makes Brigham and Women's Faulkner Hospital a rewarding place to work.
Brigham and Women's Faulkner Hospital strives to attain excellence in patient care services, provided in a learning environment with dignity, compassion and respect.
Highly regarded as one of Boston's most important, community teaching hospitals, our post-graduate medical education is rooted in a long and innovative tradition. Brigham and Women's Faulkner Hospital serves as a training site for students from Tufts University School of Medicine and Harvard Medical School. Its medical, surgical and psychiatry residency programs are integrated with those of Brigham and Women's Hospital. The hospital also serves as a site for training several hundred health care professionals, annually, in the areas of nursing, nutrition, pharmacy, social work, psychiatry, rehabilitation therapies, addiction recovery and more. Our commitment to teaching extends to our employees who benefit from our extensive education and training programs.
Commitment to the Community
We are dedicated to improving the health and well being of residents from the areas we serve through our award winning Community Health and Wellness Program. The program serves over 60,000 men, women, children and elderly each year through a wide variety of preventive health education, free health screenings, school partnerships and community outreach.
BWFH is an amazing institution to work at and as a person I have grown so much both personally and professionally since I began working here in 1999... In many ways the people here have become my family and have nurtured me, supported me, and challenged me and ultimately made me who I am today and that influence is beyond measure. I hope to someday be able to leave a lasting impression to change somebody's life like so many have done before me.
-Jeff E. Radiology, 18 years of service
"Because Brigham and Women's Faulkner Hospital is a smaller place to work, you get to perform a variety of tasks in your department. Fostering opportunities to learn and grow in your field."
-Jacinta F. Laboratory, 19 years of service
Brigham and Women’s Faulkner Hospital values its employees with traditional and non-traditional benefits that go outside of insurance. Whether it’s tuition reimbursement or our Staff PERKS Program, we encourage you to not only find care for you and your family, but to embrace the community in which we serve.
Click on an area to the right to learn more about our Medical Plans, Insurance Offerings, and Benefits Beyond Insurance, as well as some FAQs about applying and working at BWFH.
Choose from two medical plans to protect yourself and your family in the event of illness or injury:
A Point-of-Service (POS) plan that combines the freedom of an indemnity plan with the cost-effective, high-quality care of a managed care plan. You choose a primary care physician (PCP) who can provide treatment or refer you to an extensive network of physicians.
A managed care plan that gives you comprehensive coverage for many medical services. You choose a PCP from a large statewide network of providers to provide your medical care. Many services are 100% covered with a small co-pay. Out-of-network services are not covered, except for emergency care.
Managed by CVS Caremark, this plan offers a convenient mail service program.
A choice of plans provides employees the level of coverage that is right for your situation.
Offers a cost-effective way for you to get an annual comprehensive eye exam and corrective lenses.
Brigham and Women's Faulkner Hospital encourages continued education and career growth by offering a tuition reimbursement program. Full-time employees are eligible to receive up to $2,500 per calendar year to pay for academic courses taken for credit at an accredited educational institution. This benefit is pro-rated for part-time employees who work 16 hours or more.
Brigham and Women's Faulkner Hospital offers a 50% subsidy (up to $42.25) on MBTA passes to employees who use public transportation.
Brigham and Women's Faulkner Hospital offers a PERKS Program. The PERKS Program consists of a network of vendors in Boston and the surrounding area offering discounts on a wide variety of goods and services. With an ID badge, employees may receive discounts including mobile phones and cellular service, wholesale club memberships, car rental, and movie and museum passes. The discounts also include theater shows, certain concert performances, reduced rates on tickets to several amusement parks, and much more.
Save tax dollars and reduce your out-of-pocket costs for health care and dependent day-care.
At Brigham and Women’s Faulkner Hospital, we believe our employees are our most valuable resource. We have designed a competitive and comprehensive retirement plan for our employees. The program offers our employees the benefits they need to build a secure retirement.
Our retirement program combines a guaranteed core benefit for employees with a valuable pre-tax savings plan. The program consists of:
From Left: 6 North Clinical Leader Jessica Ollis, BSN, RN,
Ellen O’Connor, BSN, RN, and Alyssa Nania, BSN, RN
Brigham and Women’s Faulkner Hospital’s I CARE Award recognizes staff members who go above and beyond their regular job responsibilities to make BWFH a great place to work and receive care. 6 North nurses Alyssa Nania, BSN, RN, and Ellen O’Connor, BSN, RN, along with Clinical Leader Jessica Ollis, BSN, RN, were recent recipients of I CARE Awards.
Nania was nominated for an I CARE Award by Terry Roche, MSN, RN-BC, from the Department of Nursing Professional Development. In her nomination, Roche recounted a scene she stumbled upon outside the hospital. “When I was leaving work last week I noticed Alyssa taking photos of a tall handsome young man in a suit with a woman beaming in a wheelchair,” she wrote. “Alyssa took her patient outside near the flowers to capture some beautiful photos of this mother whose son was going to his prom. The mother in the wheelchair was absolutely beaming with joy. She proceeded to tell us how her son is her ‘miracle baby’ and that she is so proud of him and was so happy he came to see her before his prom. Her hair was done and she looked lovely. Alyssa was taking care to get shots depicting a background that resembled beauty and not a hospital room.”
As it turns out, that tall handsome young man was crowned Prom King that very night. And the photo shoot was just a small part of a larger operation coordinated by Nania along with O’Connor and Ollis to help ensure their patient got to see her son on his special day. “The patient was so concerned about missing her son’s prom the day she was admitted. She even considered leaving the hospital against medical advice and risk not getting the care she needed because this day was so important to her,” says Ollis. “The 6 North staff, along with Becky Mogensen, NP, were committed to making sure she got the care she needed, and got to see her son on prom night. We decided that if he could not find a ride to the hospital the day of prom to see his mother that we would take up a collection in order to rent a limo so that the son could see his mother before prom.” Luckily the son found a ride and was able to share a very special moment with his mother. The work of the entire team to make this happen is just one example of how the staff on 6 North go above and beyond for their patients and their families.
Through the Pets and People Foundation, BWFH now has three therapy dogs who volunteer to visit along with their owner/handlers. The Pets and People Foundation trains the owner/handlers and their animals to provide “people therapy through pets.” The foundation then pairs appropriate animals with institutions throughout Eastern Massachusetts.
Burton, a 150-pound Leonberger, first saw patients on 2 South, BWFH’s 24-bed psychiatric unit. He now visits 6 South, one of BWFH’s medical-surgical units. His owner/handler, Pamela Isaacson says Burton is perfectly suited to his role as a therapy dog. She describes him as a “moving teddy bear” and says, “He’s so sweet and he’s so very hypersensitive to people’s needs.” Burton himself also seems to understand the importance of his work. As soon as Isaacson puts the therapy dog vest on him, he seems to know it’s time to go to work.
On the opposite end of the size spectrum is Zoey, a pure-bred Corgi, who weighs just 30 pounds. Zoey and her owner/handler Carolyn Sheehan also volunteer on 6 South. “My daughter Megan waited a long time for a dog. She picked Zoey,” says Sheehan. “She said, ‘I love this dog so much, we have to share her!’ So she had her trained over the summer to be a therapy dog.” Sheehan now brings Zoey to BWFH and soon her daughter will begin volunteering as well. Sheehan says Zoey took to her new role quickly, simply sitting next to her patients and allowing them to pat her. In addition to bringing joy to the patients she sees, Zoey has been a benefit to the staff. “One day I came in and the staff was having a terrible day,” says Sheehan. “They wanted to see the dog!”
Phoebe, a Golden Retriever/German Shepherd Dog mix who visits both 2 South and 6 North, another medical-surgical unit which also houses the Addiction Recovery Program, lies somewhere in the middle at 68 pounds. She is also a rescue dog. Phoebe’s owner/handler Jen Brountas adopted her from Alabama as a puppy. At the time, she suffered from a broken tail and mange. Today, Phoebe is thriving. “She has a great soul. She’s an old soul. She’s just very sweet,” says Brountas. Brountas decided to train Phoebe as a therapy dog after her father had a stroke and she and Phoebe began visiting him in his rehabilitation center. “We went to the rehab center every day and she loved it! She would just lie down and let people pat her. So we decided to get her trained,” says Brountas. For Brountas, her work with the Pets and People Foundation is very fulfilling. “I’m in that phase of my life where I just want to give back and it’s something we can do together,” she says.
If you and your certified therapy dog are interested in volunteering at Brigham and Women’s Faulkner Hospital, call 617-983-7424 or visit our website.
All visits from certified therapy dogs adhere to the stipulations laid out in BWFH’s policy regarding animal assisted therapy (available at https://hospitalpolicies.ellucid.com/documents/view/12280)
I have been working at Brigham and Women's Faulkner Hospital full-time (More than 10 years)
Senior leadership is fair and accessible. They are constantly striving for excellence. It truely seems like patients are put first.
As it grows, parking is more challenging.
Advice to Management
As its ties to BH strengthen, please don't loose its individuality.
I applied through an employee referral. The process took 2+ weeks. I interviewed at Brigham and Women's Faulkner Hospital (Boston, MA).
The interview was fairly basic as the position only requires a high school degree and no previous experience. They basically wanted to see that you were interested in science and would be a hard worker. As there are not many serious qualifications required of a pharmacy technician there wasn't much they could ask aside from the basics. They are really just interested in you seeming "gung ho" about the job.