Working at Bright Horizons Family Solutions | Glassdoor

Bright Horizons Family Solutions Overview

Watertown, MA
10000+ employees
1986
Company - Public (BFAM)
Education
$1 to $2 billion (USD) per year
Founded in 1986, headquartered in the United States, and conducting business in the U.S., the UK, Ireland, the Netherlands, India, and Canada, Bright Horizons operates more than 750 child care centers worldwide and partners with more than 850 leading employers across nearly ... Read more

Mission: At Bright Horizons, our mission is to make a difference in the lives of others. This shared goal motivates our employees and provides a clear link between the work that we do and the impact that we have on hundreds of thousands of lives each day.

Delivering ... Read more

Company Updates

  • When you join the Bright Horizons family, you join a community of professionals who are dedicated to making a difference in the lives of children and families. You get to work alongside passionate people like Tim Iyoob, a manager at our Contact Center in Broomfield, CO. Tim recently competed in the 2015 Boulder Iron Man competition, raising over $1700 for the Bright Horizons Foundation for Children. Way to go Tim!

    Iron Man Tim Iyoob Raises More Than $1,700 for Children

    When people tell him he's crazy, Tim Iyoob doesn't disagree. "There are two things I am crazy about," he says. "Challenging myself physically and mentally, and helping children in need." Thanks to the super human efforts of Tim, two Bright Spaces for Colorado's Coalition for the Homeless are much closer to being a reality.

  • Congratulations to our Chief Financial Officer, Elizabeth Boland, who received the Boston Business Journal's 2015 CFO of the Year Award! Learn More: http://glassdoor.com/slink.htm?key=vIKqk

    CFO: Winner | Public company - Elizabeth Boland of Bright Horizons Family Solutions - Boston Business Journal

    Bright Horizons Family Solutions Title: CFO Headquarters: Watertown Education: Bachelor's degree in business administration, University of Notre Dame, 1981 Years with the company: 17 Your proudest accomplishment in your field? Leading the team that took Bright Horizons private and then public for the second time. Goals for your company?

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Bright Horizons Family Solutions – Why Work For Us?


Bright Horizons® partners with more than 900 employers to address the family and personal challenges that can impact employee productivity and engagement. Solutions include child care centers, back-up care for children/adults/elders, educational advising for families and adult learners, tuition assistance management, and more. We are proud to partner with more than 80 of the Working Mother 100 Best companies and to have been named 16 times as one of the “100 Best Companies to Work For” by FORTUNE magazine. To learn more, please visit www.brighthorizons.com/solutionsatwork.




Bright Horizons – A Culture of Caring

Every employee at Bright Horizons® has an important job. We care passionately about our mission, and together with our employees, we’re building an organization that can make a difference for generations to come. Whether you’re working in one of our centers or schools, supporting a family through our in-home care program, helping teenagers manage college admissions, working with adult learners to further their education, or working in one of our many corporate roles, you’ll not only be making a difference in our company, but also in the lives and successes of the children and families we serve. 

Bright Horizons: Helping Families Feel like Family

Home is where the HEART is. The foundation of our culture is our HEART principles, through which we encourage Honesty, Excellence, Accountability, Respect, and Teamwork. Many in the Bright Horizons family adopt these principles in both their personal and work lives. We work hard and take our work seriously, but also make sure to celebrate and have fun. We recognize the critical role our team plays in fulfilling our mission. And to do that, we provide an environment where employees can bring their whole selves to work, and where individuality, creativity, and contributions are valued. Our company leaders recognize how important it is for our people to feel successful in their lives, both at work and at home. Our Bright Horizons family is a caring, passionate group of individuals committed to providing exceptional experiences, dedicated to bringing their talents every day, and joined by a common theme: that we are proud to be Bright Horizons.

Diversity & Inclusion

The Bright Horizons community is a vibrant tapestry of children, families, and employees who represent a myriad of cultures, backgrounds, and experiences. We embrace our diversity and know our collective perspectives make us a stronger company. With the help of our Inclusion Council, Employee Advisory Groups, diversity champions, diversity training for all new employees, and our initiative that encourages all employees to do “One Thing” to make their colleagues feel supported, we strive to create a culture that welcomes everyone into our family and celebrates our unique differences.

Employee Recognition

Rejoicing in the accomplishments of our Bright Horizons team members is an essential part of our culture. We believe in the power of “thank you.” And throughout the year, in ways big and small, formal and informal, spur-of-the-moment and pre-planned, we show our appreciation for employees at all levels. We invite our customers to do the same. We have many programs to acknowledge and celebrate our team, including employee appreciation month and national teacher appreciation campaigns.  Each year, we also honor our family through our annual Awards of Excellence events. Whether you are an award winner or cheering on a fellow team member, these formal award occasions are opportunities to come together and celebrate one another.

Corporate Social Responsibility

Service — supporting the communities in which we work and live — is built into our DNA. Bright Horizons proudly stands behind our many employees who give their time, offering them grants and awards for the hard work they do to make the world a better place. We also work together to support the Bright Horizons Foundation for Children® and its important mission to bring Bright Spaces® to children and families in homeless shelters. In addition, many centers and departments host team-building “fundraising” events to support both our Foundation as well as other charities that are important to individual teams.


Employee Benefits for Your Child Care or Corporate Career

At Bright Horizons, we care for each other as much as we care for the children, families, and clients we serve. That's why we're committed to providing a comprehensive employee benefits package, helping employees bring their very best selves to work. Our employees are our greatest asset, and their physical health, financial stability, and overall well-being — both in and outside of work — are among our top priorities. We offer a variety of benefits to help our employees and their families live balanced, healthy lives, including:


For Full-Time Employees (working 30 hours or more per week)

  • Medical
  • Dental
  • Vision
  • Vacation
  • Sick Time
  • Holiday Pay
  • Healthcare Flexible Spending Account (FSA)
  • Basic Life and Accidental Death & Dismemberment (AD&D)
  • Disability
  • Supplemental Life
  • Adoption Assistance
  • Child Care Discount (not available at all locations)
  • Back-Up Adult/Elder Care
  • Commuter Benefit Program

For Full-Time and Part-Time Employees (part-time employees continuously working at least 20 hours per week)

  • 401(k)
  • Auto and Home Insurance
  • Back-Up Child Care
  • Bereavement and Jury Duty Pay
  • Bright Bargains and Entertainment Discounts
  • Bright Horizons Care Advantage®
  • CDA Training
  • College Coach®
  • Dependent Care Flexible Spending Account (FSA)
  • Direct Deposit
  • EdAssist®
  • GlobalFit Fitness Solutions
  • Metro Credit Union
  • Pet Insurance
  • Real Estate Advantage Program
  • Tuition Reimbursement
  • Well-Being Help Center

At Bright Horizons, professional development is part of who we are. We are a learning company with a learning culture and we’re ready to help you fulfill your potential, no matter where you are in your career.

Employee training and development opportunities that are part of the Bright Horizons experience include:

Mary Ann Tocio University

Mary Ann Tocio University (MATU) is our greatest, most tangible way of reinforcing our commitment to ongoing employee training and career development. Available to all employees, MATU is a continuing education unit (CEU) granting university that includes online and offline components and interactive courses, including a wide selection of content in management development, early education, leadership skills, time and project management, and job-specific coursework.

The Growth and Learning Process

Creating an environment of growth for our employees is critical to the success of our organization. Whether it’s growth in your current role, within your department, center, or school, or through other avenues at Bright Horizons, we want to partner with you. Goal setting, formal job performance feedback, and career planning are integral parts of the process, aligning employees' personal plans and targets with Bright Horizons' goals for success.

Leadership Institute

Whether you are an individual contributor, new manager, leading teams, or leading our organization, we have specific training programs at your level to help you develop and grow. Our Leadership Institute is a dedicated resource designed to advance your management skills throughout the many stages of your career.

 eCDA (Child Development Associate) Program

Gain valuable skills, knowledge, and confidence to grow as a teacher through this nationally recognized, free program that includes online instruction, group and individual calls, online communities, and practice assignments.

Tuition Reimbursement

If your career goals include learning from an institute of higher education, we can help. Whether you choose an AA, BA, Director Credential from McCormick (directors only), or something else, our generous tuition assistance program can help your dream become a reality.

Ongoing Professional Development Opportunities

Connect, collaborate, and learn with peers at regional learning events, monthly staff development meetings, annual Professional Development Days, and more.

Bright Horizons Family Solutions Reviews

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Bright Horizons Family Solutions CEO and Director David H. Lissy
David H. Lissy
309 Ratings
  • Featured Review

    Helpful (20)

    "Company puts people first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director in Seattle, WA
    Current Employee - Assistant Director in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bright Horizons Family Solutions full-time (Less than a year)

    Pros

    I have worked for Bright Horizons for almost a year, and I am so thankful to be apart of a community that values people first. The children, families, and teachers go above profit. They work with teachers to build goals and professional development, and strive to create partnerships with the families. I know the management puts the employees best interest in the forefront of what they do.

    Cons

    The only cons are that we need more teachers. When we don't have fully staffed sites, sometimes plan time gets taken away and that can lead to teacher burn out.

    Advice to Management

    Do not create more Bright Horizons in the area, when the current locations are not fully staffed. Creating more locations only takes our teachers away. Without a leadership team available (if they have to be in a classroom) the rest of the center suffers and that leads to turn-over. Also, you should parter more with the surrounding colleges.

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Bright Horizons Family Solutions Photos

Bright Horizons Family Solutions photo of: Snuggle Up & Read
Bright Horizons Family Solutions photo of: Our teams in Colorado celebrating being named as one of the Denver Post's Top Places to Work, and our Contact Center being named a Center of Excellence by Benchmark Portal!
Bright Horizons Family Solutions photo of: Home Team employees celebrated Employee Appreciation month with some sweet treats that honor our 'HEART principles'. (Honesty, Excellence, Accountability, Respect, Teamwork)
Bright Horizons Family Solutions photo of: Members of our Inclusion Council
Bright Horizons Family Solutions photo of: As a Bright Horizons Teacher, every day you can inspire - and be inspired.
Bright Horizons Family Solutions photo of: Building the foundation for a lifelong love of learning.
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Bright Horizons Family Solutions Interviews

Experience

Experience
63%
18%
17%

Getting an Interview

Getting an Interview
75%
8%
5%
4
3
2
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Kindergarten Prep Teacher Interview

    Anonymous Interview Candidate in Raleigh, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Bright Horizons Family Solutions (Raleigh, NC).

    Interview

    I had a group interview, then was called back within 3 days for an interview with the directors. The directors were friendly, asked questions related to the specific job.It was a positive experience.

    Interview Questions

See All 231 Interviews

Bright Horizons Family Solutions Awards & Accolades

  • Top Workplaces The Denver Post, The Denver Post, 2016
  • Boston Business Journal Best Places to Work, Boston Business Journal, 2016
  • Top Places to Work, Boston Globe, 2016
  • Companies That Care Honor Roll, Companies That Care, 2016
  • Work-Life Seal of Distinction, WorldatWork, 2016
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