Working at Bright House Networks | Glassdoor

Bright House Networks Overview

Saint Petersburg, FL
51 to 200 employees
Spectrum
2003
Company - Private
Telecommunications
$10 to $25 million (USD) per year
Bright House Networks lights up living rooms -- more than 2.4 million of them, in fact. The company offers digital cable television, video-on-demand (VOD), digital phone service, and broadband Internet connections to both residential and business customers in select metropolitan ... Read more

Mission: We’re Bright House Networks, an organization that’s achieved extraordinary success by developing and delivering premier cable systems and service. As the sixth largest company in our industry, we can offer you the top-caliber resources, support—and ... Read more

Company Updates

  • We’re hitting the road as Spectrum. Find out what the process was like when we transformed our vehicles. http://glassdoor.com/slink.htm?key=vQCig

    The Spectrum Fleet Gets a Makeover

    Thousands of Spectrum vehicles are getting a makeover. Watch to see the process - and the big reveal!

  • We have a broad range of career opportunities to fit your skills and interests. Have you checked out our careers website? We’re hiring!

    Our team is growing, and so are your career options!

    Search and apply for careers today!

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Bright House Networks – Why Work For Us?


Bright House Networks is now part of Spectrum. For continued updates, we encourage you to follow Spectrum. 


Spectrum Glassdoor Page

Bright House Networks Reviews

3.6
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Recommend to a friend
Approve of CEO
Bright House Networks CEO Steven Miron
Steven Miron
213 Ratings
  • "Supervisor"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Tampa, FL
    Former Employee - Customer Service Supervisor in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bright House Networks full-time (More than 3 years)

    Pros

    Company supports employees with several classes and continued training throughout. Best commitment to employees ever. Which most won't appreciate while there.

    Cons

    Pay was minimal for the amount of work. Schedules changing every 6 months were brutal.

    Advice to Management

    N/A

See All 443 Reviews

Bright House Networks Photos

Bright House Networks photo of: Bright House Network Helping the Community
Bright House Networks photo of: USF Internship Fair - our team loves interacting with new talent!
Bright House Networks photo of: Our culture supports serving our community. Deland employees delivered 12 baskets of school supplies to the Florida United Methodist Children’s Home.
Bright House Networks photo of: The Bright House café at our HROC office.
Bright House Networks photo of: Just some of our JD Power & Associates Awards.
Bright House Networks photo of: Employees from our Melbourne office showing off their red, white and blue during their Fourth of July Celebrations.
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Bright House Networks Interviews

Experience

Experience
64%
13%
21%

Getting an Interview

Getting an Interview
78%
12%
3%
2
1
0

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Melbourne, FL
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Bright House Networks (Melbourne, FL).

    Interview

    I was given a phone interview by a nice gentleman , who told me that I was a good candidate for the position and he scheduled me for an on-site interview. When that day arrived , a Wednesday, I was given a tour of the building and introduced to a few key staff. I was then brought into a room for a one-on-one interview with a supervisor. We discussed my background and work history, but I was also asked about my Tech savviness and my opinion of the internet and social media. Everything was looking great, which cumulated in them extending an offer for the position. I signed the paperwork and was told that I have the job contingent on a drug screen and background check, pretty normal so far. They said that I would receive an email inviting me to a link where I was to print out the paperwork I needed to bring with me to the drug screening. They advised I had 48 hours to get the drug screen completed, and told me to reach out to the employee who had originally conducted the phone interview if I didn't receive the email by Friday at 10 a.m. Well, the email never came, and since the 48 hours would technically be up close of business on Friday, I tried to reach my point of contact with the company via email and later text, which were the ways that he had contacted me so far. He didn't respond to any of my messages that day. I had no idea what happened, and I had just assumed that for some reason they decided not to hire me after all, and Shrugged It Off. A week or two later, a woman from the company called me to say congratulations and inform me of the training date. I told her that while this was very good news, I clearly would not qualify to clearly would not qualify to be hired, as they had never allowed me to take the drug test and it is long past the 48-hour window. The woman was very diplomatic and apologized, and she refused to throw her co-worker under the bus when I explain that he never responded back to me regarding the missing drug screening email invite. She said that the company was going through a lot of changes and that she doesn't know what happened but she will help. I understand that they change companies but I do want to say that this happened at this point almost a year ago. However, I decided that maybe it was a fluke and I should continue to work with them. She sent me the email and I completed the drug screening and signed for the background check. What she didn't tell me was that I would also get an invite to fill out a whole bunch of paperwork that was necessary for my employment, including personal information they didn't need if I was not going to be hired. She ended up calling me again the next Friday and telling me that everything looked good, and she is going to try to push my background check through so that I could attend the training class which started the very next business day, Monday. She said if it didn't go through in time I would have to wait until February for the next training class. At this point, I was kind of just going through the motions. I thought this was all very unprofessional and disorganized, and we had been going through this for about 2 or 3 weeks at this point. Well, Friday about 7 or 8 p.m., I got an email saying that I had passed the drug and background check, and that I was all set to go to the training on Monday. I could tell this was all rushed more than usual because the email actually said that one to two days prior to the training class they would send me an email regarding the time to come in and more information that I would need. Considering this was actually on a Friday and the training class was going to be on Monday, I sure did hope that one to two days included the weekend. Now you pretty much guessed this, but I never got that email telling me what time to come in for training, I never got a response from them when I asked about this, and let me say that I am incredibly grateful that I did not put in my two weeks at my current job, for if I did I would not have a source of income due to this company yo-yoing me for a few weeks. It has been one week past the start date about training and nobody has even contacted me at all. I am going to disregard all Communications with them in the future, and should they ever contact me back when that next class rolls around, I will be inclined to ask them why they would disrespect a new hire in this manner. You are not just messing with a person, you are messing with my livelihood, my source of income, and possibly even risking putting my family on the street. I don't even want to speculate about why all of this happened, but I do want to let you know that Bright House Charter Spectrum is a joke and I will never recommend applying here to anyone.

    Interview Questions

See All 114 Interviews

Bright House Networks Awards & Accolades

  • Residential Telephone Customer Satisfaction, J.D. Power and Associates, 2010

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