Working at BrightWave | Glassdoor

BrightWave Overview

Atlanta, GA
51 to 200 employees
Company - Private
Advertising & Marketing
Unknown / Non-Applicable
Shaw + Scott, Merkle
BrightWave is the leading email & eCRM agency. With over 15 years of experience managing the best email programs in the country, BrightWave elevates eCRM and cross-channel programs through industry-leading innovation, relationship orchestration & ... Read more

Mission: We fuse creativity, data and technology to create & enable innovative email & cross-channel programs for growing and leading brands.

BrightWave Reviews

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BrightWave CEO Simms Jenkins
Simms Jenkins
10 Ratings
  • Helpful (5)

    "Refreshing For An Agency"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front End Developer in Atlanta, GA
    Current Employee - Front End Developer in Atlanta, GA
    Positive Outlook
    Approves of CEO

    I have been working at BrightWave full-time (Less than a year)


    Most agencies I've worked with are cut throat and don't really take care of their employees. This is not the case for BrightWave. They actively ask for input and take every step possible to make our lives easier while still pumping out work.

    Outings - they take employees out on half day outings every once in a while and they're a lot of fun. So far I've gone to top golf and ponce city market.

    Beer On Tap - I've worked at companies who claim they're friendly to drinking some beer but this company really embraces it. It's not like people are getting drunk or anything but in agency life it can be stressful so the ability to have a judge free 4:00pm beer on a stressful day is awesome.

    Passion - this place is full of people who are passionate about email. You'll rarely find somebody who just coasts by. Everybody (mostly) is pulling their own weight and they're here to do a good job. They also strive to be one of, if not the, top dog in the email field which is pretty cool. Set your standards high and it will trickle down.

    People - so far I'm a fan of most of the people I work with. They've done a great job hiring people who really contribute to the company.

    HR - probably the best HR experience I've had in a company. One on one meeting when I got hired was a great experience and Quinn made sure I understood everything before we finished up.


    Growth - because this company has grown so much there are a lot of pains that come along with it. Old ways don't work so well anymore so there's always room for optimization / doing things differently.

    Challenging Work - this work is very challenging and time is tight so there's pretty much no room for error and when you do you have to stay to make sure things are taken care of. The positive side of this is that you are inclined to learn things the right way.

    Work load - I'd say the biggest part that differs from most other companies is the work load. I'm pushed to the limit most days and almost never have a chance to take a breath. That's pretty typical of an agency though.

    Advice to Management

    Keep it up, you're doing it right. My only advice would be to pad the timing better. There are way too many emergencies and mis-estimated tasks that make me work late which eats into that whole, 'work / life balance'.

See All 17 Reviews

BrightWave Photos

BrightWave photo of: BrightWave's brand new HQ
BrightWave photo of: We did it!
BrightWave photo of: BrightWave's 15th Anniversary Party!
BrightWave photo of: BrightWave's 15th Anniversary Party!
BrightWave photo of: BrightWave's 15th Anniversary Party!
BrightWave photo of: BrightWave's 15th Anniversary Party!
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BrightWave Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Account Manager Interview

    Anonymous Interview Candidate in Atlanta, GA
    Declined Offer
    Negative Experience
    Average Interview


    I applied online. I interviewed at BrightWave (Atlanta, GA) in August 2017.


    Overall the company seemed decent but the HR person really left me with a bad impression from the start which is why I ultimately turned down the role. Every interaction with the HR person made came across as if they were doing me a favor. First you'll get an email from HR. Now they'll likely not respond for a week or so when you email them back so you'll have to follow up with HR a few times to remind them that they actually reached out to you to follow-up on your resume. Eventually you'll get on the phone with HR and they'll you some basic questions before asking you to come in for the first round of interviews.

    ROUND 1:
    First they bring you in for a round of panel interviews meeting 4-5 people from different levels in the business. None of these people will actually look at your resume before meeting you. Instead they'll all come in and say "I was too busy, just tell me about yourself". RED FLAG! After repeating your story to 4-5x they'll walk you out. HR person is too busy to walk you out so you'll just wander around until you find the exit. This process takes about 2 hours total.

    ROUND 2:
    About a week later you'll get an email asking you to come back in for another round of interviews 2-3 more people. Be prepared to explain yourself because once again nobody will have had time to read your resume so its on you to stay engaged while you say the same thing over and over again. When the interview is done just show yourself out. This takes about another 2 hours.

    ROUND 3:
    A few days later you'll get another email from HR asking you to come in and meet senior leadership. At this point you're already burned 4 hours of PTO for your current job that you don't want to waste so you'll keep going through the process. You'll confirm a date and time with HR and won't hear anything back until the night before when HR sends you an email with a completely different time than what you previously agreed upon. (Be prepared to tell your current job that "doctor's appointment" got pushed back when they reschedule.) You'll come in to meet senior leadership. If you're lucky you'll even get to see the other person you're interviewing against because they'll stack the interviews back-to-back. When you meet with leadership they'll tell you they were too busy to read your resume and ask you to tell them what position you were interviewing for. (TIP: Don't say CEO) After your brief encounter re-explaining yourself to the CEO you'll be there for another 1.5 hours talking to 5-6 more people that didn't have time to read your resume before meeting you. These interviews are really more about them liking you than you're ability to actually provide value but hey, they've got a culture to preserve. They'll ask you all top questions they found in a quick "Best interview questions 2017" search. (TIP: Google "Best interview questions 2017" before the interview).

    Now here's a some point they'll ask you "Why email". This company focuses on the email marketing specifically so unless you're coming from a hardcore email marketing firm (which you're probably not) you'll have to try to convince them that you've always loved email marketing. After taking another 2 hours off to meet with tons of people that didn't know you were coming you'll walk yourself out because you know where the exit is by now. A little later that afternoon you'll get a lowball non-negotiable job offer from HR right before 5pm on Friday. They'll ask you to think about it over the weekend and let them know by Tuesday. And that's pretty much the interview process. Good luck!

    Interview Questions

See All 4 Interviews

BrightWave Awards & Accolades

  • Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2015
  • Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2014
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